Short story: I paid them $300 to get a gaming PC back up and running. It broke again within a…read moremonth. Same issue. He agreed to repair it under warranty, but after multiple weeks, and additional expense, they weren't able to fix it. When I lightly pushed back about the delays the owner threw a tantrum and told me to come get my machine but he was only giving me back half the money. I'll spare you all back-and-forth details but scroll through the reviews here and see how he responds to negative feedback. He's dismissive and lacks maturity. That's him. That's what you get. If you're cool with that type of behavior, have a computer issue that's easy to solve, and lots of time to get it solved, then AIT could be a good fit for you. If you want a professional that can confidently solve your issue in a reasonable amount of time, then you might consider other options. Edit: Look no further than the owner's rambling response to this review for evidence of my points above. Zero accountability, its always someone else's fault he wasn't successful.

Mike was great to work with. He was up front with all the prices and was in constant communication…read morewith me. He stayed with in the budget discussed and gave me additional services, free of charge. Once the work was completed, he thoroughly explained all of his work and gave advice on how to properly maintain my gaming machine. He was always polite, respectful and demonstrated high levels of expertise. I would highly recommend him.

Rick did an outstanding job diagnosing and repairing my Razer Advanced 15 gaming laptop. I was…read moreexperiencing random restarts and couldn't figure out what was causing the issue. Within about 30 minutes, Rick quickly identified the problem, which was a severely swollen battery that had actually started warping the bottom of the laptop. He safely removed the faulty battery, cleaned out years of dust and debris from the system, and got my laptop back up and running using the battery cable alone. Not only did he fix the immediate problem, but he also took the time to help me select the best replacement battery to order for a permanent solution. What impressed me most was Rick's professionalism, technical expertise, and genuine enthusiasm for his work. He clearly knows computers inside and out, and he took the time to explain everything in a way that was easy to understand. It's rare to find someone who is both highly skilled and genuinely cares about helping their customers. I will definitely be returning to have the new battery installed and already plan on bringing another laptop to him this week. If you're looking for someone trustworthy, knowledgeable, and efficient for your computer repair needs, Rick is the person to call. I have found the right guy for the job and highly recommend him!

I had not spoken to Rick in a couple years. My laptop would not turn on - nothing. I called Rick…read moreand he called me back within 3 minutes and walked me through some simple tasks to get it back online. My job requires me to do 8-10 zoom calls per day so mid day laptop crash would stop business. Rick saved the day and has many times.

Sometimes the best measure of a company's commitment to customers is shown when everything DOESN'T…read morego right. We bought a refurbished laptop and the screen was bad. They went out of their way to make it right and even delivered the repaired product to our house. Thank you Dave for making it right. The personal touch makes a huge difference.

Dave is the man. His company helped my sales team years ago w our numerous laptop issues. I…read morerecently bought an office computer from Dave last summer and he updated an item I needed free of charge. He also gets back to people promptly. I wish I bought my last laptop from him, Urgh to Amazon laptop purchases

Ali was great! I came in unexpectedly thinking my phone was done and it wasn't he called his…read morecoworker to help him with what needed to be done so I could walk out that same day with my phone and it only took him 15 min to do. I highly recommend this place for your device repair.

Got mixed estimates of how long it would take to replace my phone battery. I was told 15-30 and it…read moretook an hour. Their quote beat out everyone else, and service was alright, but it may be on its way down. They have pre owned iPhones for sale, but not more than 10-15 at a time. Cool place to check out, but not very uptempo in terms of service.

AWESOME! Andrew and Kabel were very knowledgeable. First time they came to hook up a new computer…read moreand internet for me. Got it all done in a short amount of time. They back to then disconnect my old internet provider and whip the hard drive of the old computer. Both of them have great people skills and were so kind to me. On there last trip to my hose Andrew offered to change a light bulb that I could not reach. Just an excellent company and excellent people.

What stood out for me, on top of the excellent job Andrew's team did, was his willingness to help…read moreme decide what needed to be done. He guided me with the kind of wisdom that only comes from experience, and that made the whole process even better. Later I referred him to a relative who is a retiree, and they told me everything went great--Andrew showed the patience and excellent communication skills that really matter. Shoutout to his son, Kabel, for being part of the great service.

Fantastic service every time!! Whether over the phone or in the shop, they know their stuff ... &…read morethey are quick. Love

Negative stars. I have a Motorola G2026 02/2026 purchased through Cox, dropped it once a month ago…read morewith a "break case" shield. Charging it today and noticed the entire screen is scrambled. Cox Mobile referred me to this location under insurance. No one else in line, gave the details to the representative, referred to call Asursion- on site did so, THEY have no replacement or cannot fix on site- okay, no problem. THEY do not service Motorola products. Hmmmmmm. After doing the Kiosk stuff and speaking with an Asursion rep, I told the in person rep let's do a replacement then for $29.99, however I sorta need this for work. I noticed a few other customers arrive and politely told the rep to please assist them and I'll patiently wait. The rep continued to ignore me and assist the next 6-7 customers who seemed to all have the same or similar issues except being Apple related. The rep continued to WHISTLE (endlessly) assisting customers and making up fake gestures to them. I waited patiently and so on. After ONE HOUR of being ignored I finally quietly left back to Cox Mobile only to be referred to the Asurion website to FINISH the claim. In turn, " Sorry we're unable to continue your claim, an error occurred while processing your claim." BTW, it was a male, no name badge-never introduced himself-was more worried about making a commission, making stupid -lame comments to the others or WHISTLING the entire time. I see now the ones I let go after me, the rep was ALL about them and completely ignored me. The rep had endless opportunities to take my payment for a replacement and I would've been happy. Amazing how this happens and is accepted. This is by far ONE of the WORST customer services ever, especially NOW. 06/29/26 after 4PM, waited until way after 5PM.

When you're in a pinch and you have no choice and you have to overpay then you definitely hit…read moreOfficeMax for an old-fashioned fax to be sent. Unfortunately, I just bet about $120 sending three different faxes due to the amount of papers for each fax. That's a lot for three simple phone calls that doesn't really cost them anything so this turned out to be pure profit for OfficeMax. Think I might have to open up a fax company...

Too the rescue. The night before I was having carpet installed in my home I remembered I want to…read morerun under the carpet an ethernet cable from my router direct to the Smart Tv 12 foot away. I phoned the Mesa Superstition store just at closing time to find out if Cat6 cable was in stock. They confirmed and advised to place an on-line order for pickup the next morning when store opened. When I arrived they apologized that the 12 foot was not in stock and provided me with a 20+ foot cable at no additional charge. No other local store had the cable in stock when I had shopped the night before. Thank you to the staff for accomodation in my no-time-to spare.