This is the worst delivery experience I've ever had, easily zero out of five stars. I WOULD GIVE IT A -2 if I could!
If these warning signs are not an indication to not waste your time here, I don't know what will be.
The food is dropped off on our front porch in 95 degree weather. No doorbell or knock on the door was bothered. Who does this with cold subs?? If we did not check the app to see the delivery status we would have NEVER known to look. (First warning sign)
Next, the order we were given as you can guess at this point was completely wrong. Not a single item matched what we ordered! (Second EGREGIOUS warning sign)
We call this Goodcents in Gardner, KS and speak to an employee named John, which I will add he didn't seem the most thrilled to be working or talking on the phone (third warning sign).
My wife tells him that the order is all wrong and he proceeds to ask the order on the name. After a minute of sifting John has discovered our order is still sitting in shop and we were delivered the wrong order (no surprise).
My wife asks if the order can be delivered and then this is when John proceeds to give my wife options of either coming to pick up the order or getting a refund back. Essentially declaring that our food sitting there in the shop would not be brought to us delivery, as WE PAID FOR THROUGH THEIR APP SERVICE! (Today is July 20th and on July 18th my wife had a c section delivery... if a customer ask for delivery there's probably A GOOD REASON why they can't/don't want to pick it up. This is the service we paid extra for.. (Fourth and sadly not the last warning sign))
At this point, I proceed to take the phone and request we have the food delivered and free of charge or store credit for the hassle and time spent/loss. John proceeded to repeat I can give you a refund or you must come get it we will not be bringing it out to you.
I then requested for a refund, his name, and the name of his Manager, Bob Dalton. Told him this is worst experience I've ever had, and they should be ashamed of this customer service.
He then ignored my concerns and asked for my credit card info. I provided this info to him, he told me the amount that would be refunded (WHICH WAS THE SUBTOTAL AMOUNT), I quickly said I need to confirm this doesn't sound correct. Not even 5 seconds later, JOHN HUNG THE PHONE UP ON ME. (Fifth warning sign!)
He in fact did try to refund the SUBTOTAL AMOUNT and not the full charges paid for the delivery, etc. (that we could not get although we paid for) (Sixth warning sign? I've lost track)
I called John back to notify him of the amount to be refunded to our card, he confirmed that it would be changed to the total amount and he simply 'misspoke', he then continued to hang up the phone without any confirmation on my end!! (Seventh and debatable final)
P.S my wife has ordered Doordash as I write this review and I took the time to share my newly horrific experience with the delivery driver and asked if any of this sounded like protocol, he quickly turned his face up and asked, "why would they not deliver the food if it's sitting there". We all come to later find out Goodcents just recently requested for a Doordash delivery to go past my house and to Spring Hill.. what's the difference here? IT'S NOT ON GOODCENTS' DIME OR TIME! (Eighth warning sign?)
It's truly unfortunate Gardner does not have any other sub shop options. ANY DECENT SUB SHOP PLEASE COME TO GARDNER, WE DESERVE BETTER!
I tried to give a call to their corporate office which looks to be out of De Soto, KS. Unfortunately, I was given a voicemail, (which did not surprise me in the least) so I took to this review to share me tragic experience that has confirmed I will not spend any further money at a Goodcents establishment.
This taste left in my mouth just feels permanent.
Charles McAllister III (913) 439-9656 read more