Francisco is a awesome guy and a true pool professional. He knows everything from pool equipment to…read morepool cleaning. He showed up 2 or 3 times and went above and beyond. I highly recommend him for pool cleaning, equipment inspections, troubleshooting, or anything pool-related. He's a true pool expert. I'll definitely be calling Francisco again on the next one. Highly recommend Francisco and his family. Thank you so much.

Great service and friendly staff. Dona great job of caring for our pool in San Rafael!read more

During the night the clamp broke that holds the Spa water censer tube, and drained the Spa water…read moreinto the room. I texted Our Pool service Tec Jane Ciuchta, and she came right over and fixed it, many thanks to Her!

After stock many months of increased costs, I have canceled this service for my hot tub . They…read moreraised their monthly fee and started adding charges for chemicals so it worked out to about a 25% increase. Overcharged for a drain and clean as well. Seems like a "whatever the market will put up with in Marin" I did appreciate the weekly service guy (there were rough periods along the way) and Mike handled some repairs and did a great job.

I reached out to Hector because of his 5-star rating. My hot tub had developed a specific issue,…read moreand the products available to a consumer hadn't worked in the long run. I sent some photos to Hector's cel so that he could be informed of what the issue was, and what I had done so far. He quickly diagnosed the problem and returned the next day with the necessary part. He was professional, communicative, and very reasonably priced. He also made suggestions about water treatment; and how to make a repair to the sagging cover to make it last longer. I will use him again when the occasion arises.

Our hot tub stopped turning on, even after resetting the plug multiple times. Hector responded to…read moreour request right away and was out to our house the next day. He was highly knowledgeable and got our tub back up and running within a couple hours, and was super friendly and helpful, providing us with some tips about how to keep our tub clean without using chemicals. Highly recommend!

UPDATE: Derick the owner of Spa express called me and apologized for the previous lack of…read morecommunication from the previous employee who has now been let go. Derrick personally came out to my home and fixed my tub and cleared up the scale. My wife called Spa express as a surprise for me to have our hot tub serviced and cleaned (which I do myself normally) spa express came out and did there thing. When I came home I was surprised that they didn't clean the tub during there service I was slightly disappointed but moving forward .. the next day scale started growing at a accelerated rate. I called them and followed up with an email. Allen answered my email and said he would talk with his boss. No response. I called again 3 months ago and they said they would follow up ... no response. I called again and went over the problem we are having for the third time since the day they serviced our spa. At this point I was told to drain the pool and start scrubbing the scale. If you want a sub par job, poor communication, and a group that doesn't want to make sure their customers are taken care of and satisfied this is your spot.

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

Wow, I got a great service from the HT doctor (Randy) yesterday!…read more After getting an outrageous quote from a popular electrician to replace the hot tub receptacle and plug I thought I'd try the Hot Tub Doctor. They helped me years ago and saved me a great deal of money. Once again they came through with fast, professional and courteous service. I paid 1/3 of what the electrician quoted me including the part which he had in his truck. No waiting to order my parts. My tub was up and running and still warm so I was able to enjoy a soak that evening! Highly recommend the Hot Tub Doctor!

came to my house, opened the panel, took the stickers with bar codes and said he would get back to…read moreme with details. then he ghosted me. never returned any of my phone calls.

I began working with Jered in 2017. I've lived in my house for almost 8 years now, and I've tried…read more3 different pool maintenance companies (aside from Linden's Pool Service) serving the Petaluma area. I can say without hesitation that NONE of the other companies came near providing the quality and consistency of service that Jered has. No joke. The pool is clean, the water is clear, the filtering and cleaning equipment gets serviced regularly. Unlike the other companies, Jered makes it a point to regularly review the equipment, and is proactive in fixing equipment issues. I couldn't be happier. Linden's rates are competitive, but reasonable. I've found Jered to be straight and honest when discussing costs, and he knows how to keep me informed and how to set and manage my expectations well. And he's just a cool guy! Thanks Jered!

Jered has done a fantastic job taking care of our pool! He is super reliable, we can count on him…read moreto be here on his scheduled day, and communication is great!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

I wish I had called Touissant months earlier. Our hot tub is about four years old and kept shorting…read moreout, and I kept putting off dealing with it because I assumed it would be expensive. I finally started searching locally and saw a bunch of great reviews for Magic Wand Spa Repair, so I decided to reach out. I called on a Saturday and actually reached Touissant directly, who was hosting his daughter's birthday party. He really didn't have to answer, but he still did, listened to the issue, talked through what he thought might be going on, and promised to follow up on Monday. Which he totally did, and then came out the very next day. Once he was here, he diagnosed the problem right away, showed up with the part he suspected we would need, and fixed everything while explaining what he was doing. His rates were clear and reasonable, and the tub has been perfect ever since. Touissant knows his stuff, he is dependable and incredibly responsive, and he is just a genuinely hard-working, good person who cares about his customers. I joked with him that I hope I don't have to see him again, but if anything ever goes wrong with our hot tub, he is the only person I will call. Highly recommended!

Touissant was very helpful explaining the repair process and fixed my leak quickly. I'm very glad…read moreI have found someone I trust to fix my hot tub!

When we decided to resurface our aging swimming pool, we obtained three remodeling bids. All three…read moreestimates were comparable, but Blu Dolphin stood out because it is a locally owned Novato business, which was an important factor in our decision. Their references were outstanding, giving us the confidence to move forward with their team. The owner, Dick McHaney, expertly guided us through every step of the process, helping us make several important design decisions. He was always available to answer my many questions and did an excellent job coordinating with our landscape contractor throughout the project. We couldn't be happier with the finished result. The design recommendations Dick made were exactly right, and the pool looks beautiful. Dick and his team were consistently professional, courteous, and respectful of our schedule--and even thoughtful about working around our dog. The project was completed on time, stayed within budget, and exceeded our expectations. I highly recommend Blu Dolphin Service and Repair to anyone looking for a knowledgeable, reliable, and professional pool remodeling company.

There are no words to express how pleased my HOA is with the service provided by Blu Dolphin…read more After having to deal with other companies in the past, Blu Dolphin is the best. They respond quickly to all service requests, even coming out on a Sunday to do an emergency repair. I strongly recommend Blu Dolphin to anyone who has a pool and needs regular maintenance, service, reconstruction, etc.

I have in text from Seth saying he is not the owner and can not help me with any issues but on Yelp…read morehe clearly says that he is the owner. Folks watch out for this company. They serviced my pool on two weeks and they billed me for a month of service. The pool cleaning lady came out and did not even have experience with the equipment, cleaning person told me that my salt balance is off and asked her to are you going to adjust the the machine and she said that she does not know how to work it. I texted Seth and he said he does not all employees know how to adjust it and they all do a different job and not all have experience that is all in text. Then how are they going to keep my salt water adjusted properly. They do not send someone else to do it. Also there communication is terrible I texted Seth on few issues like some repair and replace a pump. Did not answer me till a few days after and said that he is sorry and but he is to busy and was not able to get to me. The future with this company would have been a disaster no experience for the employee with machines and equipment and bad communications. Also after two weeks not happy with service Seth says he is sticking me with the one year contract and trying to force me with 1800.00 dollars. Do not sign contract because they can give you terrible service and try to stick you with contract. He threatened me with the lawyer of suing me instead of trying to make matters better. I have all this in text by Seth. Watch out watch out for this company.

Seth was responsive and ready to help us with a problem caused by another pool cleaning company. He…read moreis well priced and obviously cares about his clients and the range of their needs!