I would give this company less than zero. I would not use Carlos even for free. He is a dishonest and very unprofessional person.
I hired him in December through his friend who was working previously for a moving company that did my move five years ago.
I had a sudden emergency to move my personal stuff to a storage due to mold in my apartment.
The distance from my apartment to the storage was very close, 2.1 miles.
The move of personal stuff included clothing, shoes, few pillows, Christmas tree- ornaments and linens.
I had almost everything packed in expensive nice linen boxes from the Container store, except for clothing that were all on hangers and Carlos was supposed to bring new Wardrobe boxes in order to be stored in such boxes.
However, he did not bring any; instead, I found out later that he used few dirty old boxes that were labeled kitchen stuff and he dumped the rest in trash bags that I provided, as he did not bring enough boxes ( his dirty boxes). He took advantage of my situation big time.
I did not see what he used until I brought back last month my belongings from the storage to my apartment.
I was supposed to label what he packed in the dirty boxes, but he did not give me a chance. He dumped them fast in his small truck and kept saying it is going to rain so he needs to finish fast. He also promised when I hired him to bring a big truck from U-haul but he did not.
One lie after another.
I had washed and cleaned everything before he dumped my clothings in his dirty boxes and trash bags. Upon bringing back my stuff from storage I had to wash everything again.
I asked him to cover the linen boxes. He covered only one completely as I was in the same room. The rest he covered part of the boxes in plastic.
He charged me $300,00 in cash, supposedly for 3 hours, for a big truck and wardrobe boxes. but he was done in less than an hour and a half as the person who helped him did most of the work. In addition, he did not bring the big truck or the wardrobe boxes.
I did all the packing, and all he did was dump my clothing and pillows in trash bags and few dirty boxes.
All my linen boxes are ruined. He tore the covers and most are smashed as he squeezed them in his tiny truck.
As if this is not enough, he asked to use my restroom. I was so busy rushing with packing my linen boxes. I agreed. When I came back from the storage, I entered the bathroom, it was so dirty. I was in shock. He left a big mess. It was disgusting.
I had to clean and clean the bathroom. How professional and respectful is this?
He deserves less than Zero in everything including quality of work, lies, overcharging, dirty boxes, a small truck, ruining my linen boxes, using my restroom and leaving it dirty.
It was such a horrible experience!
Be careful and look for a professional and honest company.
I learned my lesson.
I hired a great company that brought back my stuff from the storage to my apartment. It was one person who handled everything carefully and efficiently. He had a big truck. He even covered my floor when he stepped inside. He opened the boxes for me and did not accept taking the boxes as his company use only new boxes. He threw them in trash for me and was done in less than 2 hours. I paid his company the next day $150.00 by credit card.
It was such a pleasure to work with a honest, professional, fast and careful mover.
Do yourself a favor and do not do my mistake. I repeat do NOT hire Carlos. read more