I relocated from California to Colorado and had an excellent experience with Presto Logistics. Their team made the entire process smooth, organized, and worry-free from start to finish. They were professional, punctual, and handled my belongings with great care. Communication throughout the move was clear and consistent, which gave me confidence that everything was on track. Delivery was on time, and everything arrived safely and in great condition. What stood out most was their customer service. The team was responsive, respectful, and truly committed to making the move as easy as possible. I highly recommend Presto Logistics to anyone planning a long-distance move. They delivered exactly what they promised and made a major life transition much easier. read more

What can I say?? These guys are amazing. We were in our house for 32 years and If I stood still long enough while they were packing up my stuff, they would have wrapped me up and put me in the truck. With extreme care, they wrapped every glass, plate and salt and pepper shakers, boxed and labeled them for unpacking in our new house. Each of the five guys were super heroes and moved at warp speed to pack up and transport our household goodies to our new house. When they arrived at the new house they switched to reverse mode and unpacked each box also at warp speed and care for us to find a place for it all. They were always ahead of us and in unwrapping our stuff and it started to stack on counters and every available empty spot. They also had a separate truck just for the things that needed to be trashed and donated. They lived up to their name of "PRESTO" and made our nightmarish experience of moving into a stress free experience. They are the best and I highly recommend these guys for the best move and price of anyone else out there. FIVE STARS..... Richard Ellman read more

I am moving from Californi to Alabama today. My initial quote was $3200 and when they came to load the truck they charged me $1400 extra because according to them I needed 250 cubic feet of extra space. $1400 seems like a lot of money, and then the guy had the nerve to ask me to tip the crew. This seems like bait and switch behavior. We will see what happens when they complete my move. read more

My son Gabe arranged a move with Presto and Henry from Brea, CA to Seattle. I want to commend and thank Martin, the moving foreman from Presto who moved Gabe's stuff out of the storage. Martin was excellent at packing up our stuff and filling out paperwork. He is a fine man to have on your team. Thank you for making a big move very easy on our part ! Originally planned on moving DIY but now realize there is no way we could have done it ourselves. You saved us major headaches and backaches ! Henry was very helpful at coordinating the move including sdditional stops, and providing great pricing. Gabe and Marvin Brea CA read more

Presto Logistics - Just some of the "stuff" moved - Movers Near Me - Chatsworth, California

We had the most amazing moving experience with Presto Logistics. We chose a full service move which was worth every dollar!! We did not pack one cardboard box. Everything was done by them the day of. The amazing team packed up everything including carefully and meticulously wrapping each delicate item with care, getting all of our things over to the new home safely. They disassembled and reassembled furniture and made sure everything was set out to our specifications. Highly recommend them if you want a stress free, easy, and seamless move! 10/10 read more

Services were excellent! We moved from Orange County to Oregon, and the team made the process so much easier. I especially loved the wrapping service--it really took a lot of stress off our move. Pricing was reasonable and much better than what's out there. The reason I'm giving 4 stars instead of 5 is because some items from my jewelry box went missing. At first, I thought I might have misplaced them, but after reading other reviews, it seems I wasn't the only one with this issue. Luckily, I kept most of my valuables with me and only lost a few rings. Overall, I would still recommend this company for their professionalism and quality of service--just make sure to keep your valuables with you during the move. read more

Hired them for my move from CA to FL and everything was ok at first. Took awhile to get our stuff as it sat in warehouse in CA for 2 weeks before getting to us. When it finally got here, they were unloading our shuffleboard off truck ramp they dropped it and the corner of the wood got scuffed pretty bad even though it was wrapped up. ***ALSO they unfortunately stole 3 bags of my jewelry:(( Very sad, don't recommend at all. read more

I didn't even use their services yet, but I was extremely satisfied by the level of professionalism I got from Mr. "Jason." I had a relocation for a new job that fell through (temporarily), but the information, level of knowledge, and guidance he provided left me very satisfied! I won't be able to move until around April, but based on the experience I received from the phone call with him, I definitely am secured as his customer. I'll be asking for him by name when it's moving time, thank you Jason! read more

I used Presto Logistics for my move from San Francisco to Las Vegas. The virtual quote process went smoothly and the staff I dealt with at first were very professional and kind. Unfortunately, the day of the move was extremely stressful. The crew arrived more than eight hours late, which created serious issues with using the loading dock and elevator since it was past business hours. Once the job shifted from the sales side to dispatch, the communication and tone changed. The dispatchers I spoke with were rude, short, and offered very few options or explanations. Because of time constraints, I ended up having to move out at night in downtown San Francisco, which I would never have chosen if I had been given realistic timing. The most troubling part was the final bill. After the move, I was charged more than $1,000 above the original quote with no clear explanation that made sense. When I looked at the truck, it was completely filled with other customers' belongings. It felt like they underquoted to get my business, and then the final price conveniently matched the higher quotes I had received from other moving companies. On the positive side, the actual movers themselves were quick, friendly, and professional. I received my items in less than a week, and the delivery crew was also fast, professional, and courteous. Overall, I would urge people to be very cautious about their billing practices and to be skeptical of low initial quotes. The movers on the ground did a good job, but the scheduling, communication, and final cost were major problems for me. read more

I was choosing a mover for a cross-country move, and Presto was the last company we called. There are mixed reviews about this company online, but one aspect stood out consistently in both those reviews and my personal experience: the customer service provided by Henry. Presto offered the cheapest option, which made us a bit skeptical. However, after completing our move with them, I have become a true believer in their services and have renewed my faith in logistics companies. Henry took the time to respond to every text and phone call I sent, addressing the concerns I had based on feedback from other moving companies after I hired Presto. We discussed various worst-case scenarios over the phone, and he assured me of the measures they would take to prevent any issues during our move. Almost everything Henry promised came true, and some things even exceeded my expectations. The team that packed our house and loaded the truck was professional and hardworking. The cost did increase slightly after they packed the truck, simply due to the fact that we had more items than we had initially anticipated after the virtual walk-through with Henry. After the local moving team packed us up on a Friday, we entered the waiting game to determine how long it would take to get our furniture. The first potential delivery date was the following Tuesday, which they mentioned was unlikely. However, here we are on Saturday night with a new house full of furniture! I cannot recommend Presto enough. Take the time to ask questions and ensure that your expectations are managed by getting the answers you need. I have moved many times and can tell you that no move is perfect. However, this experience was nearly flawless. 10/10 read more

Moving is never easy. It's like construction, usually issues will arise. What counts is how the issues are handled. We had a large move. 3 full size truckloads. I could not recommend presto enough. I will never use another moving company! read more

Today I got a resolution proposal and Henry had been great capturing my concerns and worked with management team toward a solution. My second move will be scheduled in June and per Yelp management advising me not to delete this post but to provide updates as frequent until my final move is completed. My advice: stay in constant communication with your business manager (like Henry for my move) and make sure you report all issues & concerns when movers and their lead arrive to your house on move date. Stay tuned ... will provide final update in mid June. read more

Over charge from bid. Very difficult to get in touch with. Damaged goods. Non responsive. read more

Update. Henry responded quickly and worked to resolve every discrepancy. He demonstrated excellent customer service throughout the process--honestly, I hope the drivers take notes lol. All my items were delivered safe and sound and I'm thankful for that. Thank you Presto. read more

PLEASE sell your belongings if you're moving cross country or send your valuables to a trusted family member and donate, discard or give away the rest. It's better than dealing with the stress! Moving companies can be very shady but are nice in the beginning like toxic relationships. I was quoted one price and since I had more items in the end the price almost doubled. Then you're dealing with employees you wouldn't work with on a professional level. I didn't like my initial conversations with Erica or Linda. Henry was nice and cordial from the start then his attitude changed. The owner told me to contact Henry for questions about my shipment. Transportation was delayed due to unknow reasons, but it worked out miraculously. The driver was somewhat cool but tried to charge more right before delivery claiming his truck couldn't move any further without damage. Like dealing with a snake and trying to strike a deal with cash. The hardest part was the anxiety of worrying about my stuff and added fees due to bad reviews, but the driver had an exact account of my things, but my count was off one box. So, kudos to that. Thankfully, my boxes weren't damaged. Some were a lit bent but nothing to complain about. I'll never do this again. There's a reason why God said store your treasures in heaven. read more

My husband and I used Presto to move from California to Oregon and our jewelry was stolen by the movers. We contacted them 5 business days after the delivery as soon as we realized it was missing. It was rings that was in ring holders that was on dressers the movers were moving things into. They even took my engagement ring but left my wedding band (and a designer ring too so clearly knew the most expensive things on there). It's really disappointing that you let people into your house, make them coffee as they move things in and this happens. When we called them they said there is no way one of the movers would have stolen anything but they would look into the other one and call us and no surprises they never called us back! Absolutely devastated to have an experience like this and would not recommend moving with them. read more

I absolutely do not recommend that anyone would use presto logistics. I had jewelry that was stolen from our home when the movers came to drop off our stuff. When I followed up with the company they didn't even bother getting back to me and I'm basically in a position where there is nothing I can do. If you don't catch the robbery the second it happens it's impossible to substantiate and the movers will just always say that Besides that - they took about 20 days to deliver my items which is also unacceptable. Please do yourselves a favor and DO NOT hire this company, It's so upsetting that my wife's engagement ring was stolen among other items read more

I have used Presto in the past and they never disappoint us Total professional and upfront Not just good but excellent service Start to finish Henry Vogel is fantastic and always takes care of us Moving is hard and a ton of companies out and I recommend Presto to everyone Always safe and secure with no surprises I Can't stress this enough how efficient they are Thanks read more

This is my updated review for Presto Logistics. I went from one star to four because after writing my first review I almost immediately got a call from Henry. He was extremely apologetic for the problems I had faced and asked for some time to figure out how to compensate me for my troubles. He once again contacted me a couple of days later to assure me that he was working on getting me the best compensation possible but that he needed a bit more time. Finally, he called me to state what he had been able to achieve for me, which was a much more reasonable settlement than I expected. My recommendation to customers is to keep in close contact with the person who gives you the estimate, so that she or he can be your mediator between the packers and drivers and you. Unfortunately that didn't occur to me and it may have saved me a lot of aggravation. read more

hired Presto Logistics to assist with my move from California to Colorado in June 2022. Additionally, I also used their storage facility for two months until my home in Colorado was ready. I would only hire Presto if the agreement was firm fixed price and I would not recommend their storage facility. It took me awhile to get through 249 boxes but I did and everything was accounted for. In an effort to obtain a quote that would be reasonable, I interviewed in person at my California home several moving companies, I walked them through each room in the house as well as the garage and walk up attic space. Based on my conversations with each of the moving companies, Henry Vogel at Presto appeared to be most knowledgeable and confident in their ability to pack up my home, store my household goods until my home in Colorado was completed and my household goods would be in good hands with Presto as they do not subcontract out to another company to store my household goods and transport them to Colorado. I would be dealing with one person and one company. Their estimate to load, store and transport my household goods for a house at 2800 square feet to Colorado was $10.5K. It wasn't the cheapest, it was middle of the batch. My husband and I packed the entire house and we took the time to label each box with color tape assigned to a room in our new home, a number on the box ( I created a detailed excel spreadsheet that contained the contents in each box, I created drop down lists for what room in my Colorado home the box will be placed, added "FRAGILE" stickers to the outside boxes as needed). Its move day, off to a good start. Presto movers arrive at my California home on time and the movers begin to wrap my furniture and take my household goods out to load in their trucks. The movers were efficient and get the job done in 6 hours. The lead guy from Presto brings in the bill and instead of the original $10.5k it is now almost $14K. We are told the estimate was not correct, we call Henry to discuss this increase and after much back and forth, we got two months of free storage. We could not understand how the estimate was so off, Henry had access to the entire house, opened cabinets, opened drawers and spaces. We even sold more household items than was or suppose to be included in the estimate. Then the lead guy informs us that we need to give each of the movers a $100 tip which is typically the minimum. Well that was news to us and unfortunately we did not have much cash on hand so we gave them a little tip. I provided waters, gatorade, granola bars and sliced oranges for the movers to consume while working and it was all gone when they were done. As far as the storage facility goes, I would not recommend these services primarily because all of my furniture pieces were delivered with scratches, dents, chunks of wood missing, broken glasses, dishes, mixing bowls, picture frames broken. Although a eventually filed a claim, some of the items damaged cannot be replaced such as my bier glasses I bought from Germany. My lladro figurines from Portugal. Family heirloom happy birthday plate that I made at Color me mine 15 years ago, my great grandfathers executive desk delivered scratched up and must of carried a heavy load that it made the desktop bow down. Despite my efforts to bubble wrap delicate items, attach "FRAGILE" labels. Even those boxes arrived all mangled and damaged. I am attaching some photos for your review. I eventually filed a claim and Maria at the Presto Office was very kind and helpful. To prepare to file a claim, I had to include pictures of damaged item (if you don't the claim will be denied), make and model of damaged item, when it was purchased, where it was purchased, how much it would cost to replace, a link of the store the new item/furniture would be purchased. This process took me three days to collect my pictures, determine which items will be replaced, which items will be repaired and which I just will have to live with as is. As stated above there were items they broke, destroyed that have more sentimental value and cannot be replaced and this is why I would not recommend their storage facility. The staff did not care about household goods. Again, I would only use Presto if the agreement is firm fixed price and DO NOT USE their storage facility. read more

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UPDATE: After seeing this review, Henry personally followed up with both a text and phone call. Our move took place about 6 months ago and I was very late to write this review. The fact that Henry took the time to follow up with me and go over my complaints line by line speaks volumes. Moving is never fun, but Presto truly cares about their customers. I felt very valued and truly appreciate Henry taking time to talk through everything with me. Thanks, Presto!! ------------------------------------------------ Presto's whole pitch was that they would send someone out to the house to give you a quote and that quote was final. Don't believe it. We did that and they came out, gave us a fair quote and then charged us $4,000 extra when they came to pack everything the day of the move. We didn't magically get more items, they just didn't quote properly and said we just had more stuff. The day of you dont really have a choice though, they literally have your stuff packed up.. so you kind of have to sign. Upon complaining I think they gave us a $500-$600 discount, but we still paid thousands more than originally quoted. It took about 20 days to get our items from California to Virginia, and when they finally arrived I asked the driver if I could pay when they were done unpacking to ensure we had everything / nothing was damaged. The driver immediately proceeded to lock the trailer and said he would not unpack 1 piece of our furniture until we had paid in full. I asked if we could pay half / half and he got so upset. We ultimately had to pay everything before he would even unlock the trailer. I never planned to not pay, I just had zero leverage had there of been an issue. It was a very stressful and expensive ordeal. I know moving is never fun but this did not make it any better. I will say they packed everything well and the labor was polite (aside from the driver) but I had to share this extremely negative experience. read more

The quoted me one price that was in the ball park of other bids. Once my things were packed up in three hours I was charged double it was already on the truck. The project manager yelled at his packers telling them to hurry. They broke so many things the packers are not experienced packers. My living room end tables legs are heavy rod iron. They broke two of them off, it had to be dropped. The matching coffee table glass top is broken. My mother had a table with 6 legs that folded three legs on each side they broke a leg off. One box would have kitchen, living room and bathroom it's been a nightmare to unpack. My grandmothers Bull China Hutch has gold leaf broken off. My bedrooms armoire doors no longer an alignment. My solid wood dresser has a big hunk out of the side and it's all scratched up. They put fragile glasses at the bottom of the box with heavy pots and pans on top they were shattered. They broke an expensive piece of glass art that cost $375. They had it at the bottom of the box once again not even wrapped. I still cannot find my TV remotes. I had a piece of lead glass that I bought in Switzerland that was a unicorn and they broke an ear off, my mother had a perfume bottle with a hummingbird on top that was over $200 and they broke the beak. I have a Shaquille O'Neal jersey that signed that was in a glass frame, and I haven't even opened it. When I went to move it to open it, I heard broken glass. The owner Henry would not come and look at the damage. And I'm not even done unpacking. I was told if I didn't pay $5000 more they wouldn't deliver my belongings. Use any one but Presto I will see Henry in court. read more

I moved from OC, CA to Texas in February 2025. Presto had good prices, they were friendly, and had good communication. Those are the positives. The kids they sent to pack my stuff were just that - kids . And inexperienced in packing furniture. Every. single. one. of my antiques were broken. The buffet broken across the entire top surface. The antique high chair tray cracked in half. The dresser broken across the top like the buffet. Antique coffee table cracked on top. Another dresser had the back wooden supports for the mirrors cracked and broken right off. Other things were also broken but those were not antiques and can be replaced. The Presto rep who delivered my furniture was kind, friendly, and communicated very well re: timing of delivery. When I showed him all of the broken items he told me "Well it's old wood and that's what happens." Alright, so if this was my career and I knew "old wood" cracked and broke easily I would do something different. Like perhaps: wrap it better. Mark it so that heavy boxes aren't stacked on top of it. Mark it so that it is carried with care, definitely not by the top corners. And if you are unable to do those things then tell your customers that you will most likely break all of their antique furniture so that they make alternate plans for those items. And please be aware that for broken items you only receive 15 cents per pound per item. If you have valuables and things that are valuable to you, don't send them with Presto, pack them yourself and take them with you. read more

Moving is stressful so you need reliable and competent movers, especially for the long haul moves. Presto showed up on time, packed all of our stuff well, and had everything loaded on schedule. No stress. A couple weeks later, our stuff arrived safe and sound. Nothing was missing. Thank you, Henry and team! read more

I called Presto Logistics to schedule my move from California to Georgia about 7 weeks early and it was an easy/smooth process. Customer service was very friendly, informative, and they answered all of my questions. I got a quote through Facetime with Henry which was $2600 for 300 cubic feet and I paid a $250 deposit to book it. My pickup date was scheduled for Monday (1/17/22) and I finished packing a few days before on Friday (1/14/22). That's when I realized I had more stuff than what was on the original quote, and after reading other reviews about some people having to pay more on pickup, I immediately called Presto and spoke with Dave Parlo. We went through my inventory again, I told him exactly what I had and he assured me the price would remain the same. He emailed me an updated quote to sign, still priced at $2600 and everything should've been good. On Monday (1/17/22) at 6:00 am sharp, about 6 guys showed up to my home ready to move. 1 guy was the leader and handled the paperwork with me while the other guys loaded it all up. As soon as the last box was gone, the head guy says "sorry, you have to pay a little more"! I told him I spoke to Dave already and he kept saying there's nothing he can do, and charged me for 25 more cubic feet. The price went from $2600 to $2775 for 25 more cubic feet and he never even went to go look inside the truck or took any measurements. He just somehow knew I needed to be charged for 25 more cubic feet. It was 6 am and I didn't want to argue so I just agreed to pay the difference since my flight was the next night. The driver arrived to Georgia 8 days later on 01/25/22. The 18-wheeler wouldn't make it down my street so I had to rent a truck and meet the driver at a nearby parking lot. The driver was alone and didn't have any movers to help. He offered to unload and load my truck by himself no problem but that would've taken him a long time and I didn't want to stand around and just watch him struggle so I hopped in truck and helped him out. I could tell he really needed the help. My boxes were heavy! All of my belongings arrived on time and intact, but the price increase on pickup, especially after I called in to verify was really disappointing and Presto Logitstics had nothing to say about it. So beware, it may happen to you too. Then, having to pay for my own truck and help load it because there were no other movers makes me feel like I got the short end of the stick on this move. read more

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After doing my research with 4-5 movers, we finally went through Presto Logistics for our big move from CA to NC. All the staff including the drivers, movers, and Customer support were great. Zek and Henry were so helpful and cooperative. The estimate and final charges were well within our budget and there were no hidden costs or surprises. Everything went smoothly. As mentioned by the driver at pickup, the volume did vary for digital vs actual loading of items. Like for 80 boxes estimate, we had only 45 boxes, but still meet the final cu ft. So, need to keep that in mind for future move. Would highly recommend Presto to everyone. read more

Today is January 31st. I was instructed to be prepared for them to pick my things up at 4:45 AM on January 9th. The reason for that is a complete mystery to me since my things did not leave Los Angeles until the 24th. Credit to the manager Henry for making a proactive effort to keep me in the loop but it has been a frustrating process to say the least. Maria, who I spoke with early on during the move, would rush me off of the phone when I would check in to see when I could reasonably expect my things to get here. I realize it is January and the conditions of driving from LA to Denver are not ideal, but it is a 16 hour drive and when you're given a 1-14 day delivery window, you would think your stuff could arrive any day. Maria did not want to give me that update. We're now on day 22 since my things were picked up in Los Angeles. As I mentioned, Henry has done a good job of trying to keep me updated, but now the truck drivers are failing to communicate. The driver informed me through Henry that he would be arriving in Denver this past Saturday, the one day since moved here that I have not be available to receive my delivery. We confirmed that the driver would show up Monday instead so that I could be home. On Monday, the driver let Henry and myself know that he in fact was not even in Denver yet and had been in Wyoming for two days, unbeknownst to Henry or myself. I was able to communicate with the driver directly, who told me yesterday he would be here between 2-4, and today he is telling me he won't be able to make it. That makes three straight days I've been told my things are arriving. It feels like my time is being held hostage at this point. Getting information out of anyone besides the manager feels like pulling teeth. Spending a few thousand dollars to get service this unreliable seems to be very misguided read more

We used them to move from CA to FL. Great service from A-Z. They helped pack what needed to be be packed, dismantle what needed to be dismantled, and put together what needed to be put together once all the items arrived at the new location. Most importantly all items arrived we packed up in one piece :) read more

Where do I start..... asked a friend for a moving company referral. Gave me prestos contact info. All via text, quick simple easy and fair. There truck was new and clean, crew very respectful, gentle and efficient. I really appreciate you guys making it easy for me. I really hope I never have to move again, but if I do Presto has earned my business for life. read more

From California to Texas, it's a smooth sailing, worry-free transaction. I was worried at first especially it's my first time shipping this much/far with all my belongings and collections from my bedroom apartment (no furnitures included, just a 5x4 picture frame that they wrapped with a secure cloth around it) I wasn't sure about process of it, so i had to box and tape it myself before contacting any of these shipping companies. (doing so will definitely help your budget a lot more) and they would double tape it again upon pickup. But HENRY is the man to secure, from price estimation (Zelle option) to your point of destination (cash basis only) (less than ten days of arrival) he will be in touch. Also gave me a very reasonable price especially i exceeded few extra boxes from it's original estimation, Thank you sir, SIX STAR professionals for sure. read more

Presto Logistics - Prepared myself upon pickup. - Movers Near Me - Chatsworth, California

Very professional while being like your best friend. I'm shipping some family heirlooms half-way across country and feel so very confident that they will receive the loving care we need. I highly recommend Presto Logistics to everyone needing any form of moving services. Huge thanks and hugs to Henry for orchestrating every detail at a price we could actually afford !!!!!!!!!!!!!!! read more

So this is my first experience with a moving company so not quite sure how to compare it, but I personally would NOT work with these guys again. I'll try to keep this short as I can, but I got some things to say! Pros: First off to start on the positive, Henry was great to work with. Came to my apartment to give a quote. The price was on the low/middle side compared to other companies, but seemed more reliable than some of the cheaper companies. I was able to text Henry throughout the moving experience which was really nice, probably something most other companies don't do. Cons: 1) To start I personally thought the primary guy who moved us in was a bit rude/condescending. For example, when he arrived he said he had to change trucks because the 18 wheeler wouldn't fit ...extra fee too : ( When he got back a few hours later, I told him I had to go get cash real quick because the last bank I just came from had suddenly closed after an employee was diagnosed with covid! At first he said he was going to have to charge me extra because the cash wasn't in my hands when they arrived! I was like wait what, I need 10 minutes to go to the bank after waiting 15 days for you to get here, and no one told me I had to have the cash exactly when they arrived, AND I spoke with you literally the day before. He gives a snark response, "it's in the contract". He didn't end up charging me after some arguing, but that was kind of his attitude throughout. 2) So for the bed in our guest bedroom, they actually LOST THE PIECES TO PUT IT TOGETHER. You know, like screws, bolts, wooden dowels, I dunno I'm not super handy. So they placed the mattress, headboard, etc.. in the guestroom and were basically like, yea the pieces are missing and you're gonna have to go figure out how to find them yourself...what?!?! So I had to drive all the way to the only IKEA in town and figure out how to get the missing pieces. Luckily, IKEA was able to figure it out and send them to our apartment a week later. But if the bed was from a less national brand, I could very well have been SOL. Presto did offer to send someone like a week after we got the parts to build the bed, but that's several weeks after we already moved in our stuff. So I built the bed myself with my father-in-law. Wait.. why did I even hire movers then? 3) A bunch of other stuff was either missing or broken in addition to the bed including: - the wheels to our grill broke off, - the legs to our george foreman grill are missing, - the legs to our bar table are missing, - many dishes were broken including EXPENSIVE wedding gifts. We packed these very well with all kinds of bubble wrap and put fragile stickers all over them. There is no chance they were handled well. 4) And with all these issues, there really was never any sort of apology or sense of caring or anything. Just felt really impersonal. Felt like they gypped me really, huge waste of money in my opinion. That's all I got! This company has pretty good reviews in general so I don't know if this is isolated incident, but we were not happy with the move. ***EDIT*** (07/31/20) So after writing this review, Henry (who I mentioned earlier in the review) reached out to me. He was apologetic and wanted to make things right. We were able to come to an amicable resolution. I appreciate the way he deals with issues to come up with solutions. While this does not change the fact that my move had many issues, I appreciate the fact that they cared and we were able to come to a better closure. read more

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We recently moved from California to Tennessee. In considering our options, for a move of that distance, most movers give themselves a lot of time to get your belongings from one place to another...up to a month. As a result, in addition to Presto, we rented a U-Haul truck to take mattresses and things...just in case it took a week or so to get there. As it turns out, it did. For that whole month, we had to rent a hotel room. Even though this was within the contract limits, it added thousands of dollars to our expenses. Our contact at Presto, was Henry Vogel. When we first met with him, he gave us a quote for the move...around $30,000. He gave us choices on insurance in case anything breaks. He quoted us a premium of $3,700 for $100,000 in coverage...or we could take the standard coverage that simply pays on a "per pound" rate. Since he assured us of the quality of care that Presto delivers (and the fact that they wrap everything in blankets...as well as bubble wrap), we decided that paying thousands of additional dollars for something that probably won't happen would not be a good use of our money. We decided we could minimize our risks by focusing on packing everything particularly well on our end, and simply go with the standard coverage. We don't know where our belongings were for the month they were in Presto's hands. We know that they were loaded on two trucks originally...unloaded...and then loaded again. We also don't know if they were in a storage facility for a period of time. What we do know is that they were not handled with care! Although we won't bore you with the details of everything that was broken, there were a couple of items that deserve mention: 1. Chest of Drawers...this is a large piece of furniture with multiple drawers. When it was delivered, we saw cracks in the facing between some of the drawers. In addition, several of the drawers could no longer be completely closed. It does not appear to have external damage...like being hit by a fork lift or something. On the other hand, the damage is more internal...like it was dropped and the inside mechanisms were impacted. 2. Armoire...we also had a large wooden piece with both drawers below and shelves above. The wood is carved in traditional Spanish style. When this piece arrived, one side of the armoire had a crack about 20" in length. Once again, this could have resulted from a drop...or being hit by something very hard, like a fork lift. 3. Sofa...we had a very large, very expensive, fabric covered sofa. When Presto picked it up, they wrapped the sofa with blankets and plastic wrap. When the sofa was delivered, it was apparent that the top/back portion of the sofa had been rubbed hard enough to actually wear through the blankets, the shrink wrap...and the actual fabric of the sofa as well. It had a hole in it, that we showed to the foreman in charge of the delivery. Even he acknowledged the damage. After the move was complete, we contacted Henry Vogel to ask about the claim process. He assured us that we could take several months to make sure we had a thorough list, before filing the claim. We assessed our damage and followed the steps outlined by the claim processing company, CSI. They required detailed information, including pictures of the items being claimed. After working through their process, the claim came to roughly $5,000. CSI came back with a settlement offer of $220...total. Some of the items they discounted significantly and some they said had zero value (because Presto wasn't there when the pieces were unwrapped). Of course, nobody ever said that was a requirement and it's totally opposite of the "take your time" approach that Henry had presented. After getting the settlement offer from CSI, I called Henry. He agreed to look into things and came back with a $500 offer. When we refused, he "talked to management" and came back with an offer of $1,050. This offer we accepted. In the meantime, because my wife had grown frustrated with this whole process, she went on Yelp on June 21 and aired her feelings. Apparently, Henry was made aware of the posting and he called me. He said that the $1,050 settlement was conditional on taking down the Yelp post from my wife. The bottom line is that her post is still up...and now I'm adding more detail to it. We obviously declined their bribe. Presto does not want prospective customers to know how they handle the items that are entrusted to their care. The bottom line is that they can keep your stuff as long as they need to, for the benefit of scheduling on their end. And then, if they break something, the cards are stacked against the consumer. Presto has virtually no liability exposure...compare the $220 settlement we hope to be getting soon, to the $30,000 we gave them. We're very thankful that we rented that U-Haul. read more

I recently made a major move from Orange County, California to Portland, Oregon and was originally hesitant about utilizing a moving company because I worried about relinquishing that much control. Presto Logistics however turned out to be of great service to me and significantly reduced the stress involved with a move of this kind. Thank you for all that you do, Henry. read more

I am still disappointed about the initial underestimation, long delay, and damaged items. But their customer service team promptly addressed my issue, understood my pain, and fairly compensated me for my distress. read more

I just had a move today from my large storage unit to my mobile home. I am beyond grateful & impressed with how everything was handled. I received a quote quickly & Dave & Henry communicated & explained everything so well. Erica in customer service was very responsive & helped the billing & payment process go very smoothly. The move itself was amazing. Eric & his 6 movers worked so fast & efficiently. These were the hardest working movers I have ever had, & I have had quite a few moves in my time. Everyone at this company was nice & professional. I don't have a single complaint, & they will be my movers from now on. THANK YOU PRESTO LOGISTICS!!! read more

From CA to MA - if I could give more stars, I would. I don't typically give Yelp ratings, but in this case I must share the great experience I had so anyone looking for a moving company can know that PRESTO LOGISTICS IS THE BEST MOVING COMPANY FOR LONG-DISTANCE/OUT-OF-STATE/CROSS-COUNTRY MOVES. PRESTO LOGISTICS = PROFESSIONALISM, TRANSPARENCY, RELIABILITY - from those on the phone/in the office (Henry and Berniece), to those doing the moving (Martin, Jay, Justin and Jacob). My experience... I was in need of finding a moving service that would help with moving my belongings across the country from Los Angeles to a storage unit in Danvers, MA (nearby to where I was going to live). After shopping around a couple of weeks for cross-country movers (I was even on the verge of signing a contract with a particular moving company, only to find out they were a sham!) I resorted to checking the U.S. government website "protectyourmove.gov" where I found information and good reviews on Presto Logistics. What initially impressed me about their record was they had zero ("0") "hostage" incidents with their moves - meaning when a moving company decides to hold off on delivering your belongings until you pay them more money. Compared to other moving companies, Presto's record of zero hostage reports is a rarity. I called Presto Logistics and spoke on the phone with Henry. He asked me a number of pertinent questions so he could give me an accurate estimate on the cost to move my belongings - which was typical of what I'd experienced with the other movers I called. Henry was very straightforward with me on the cost and on the timing for delivery - which was comparable to other companies - and Henry conducted himself very professionally - unlike other moving companies I'd called who's representatives conducted themselves more like pushy used-car salesmen. I decided to go with my gut and signed a contract with Presto Logistics to do the move for me. They were very timely in coming to pick up my belongings around the time I needed them to come, with a team of guys, headed by a guy named Martin, who was a very no-nonsense, "get the job done" kind of guy, and did a good job being on top of his team. Martin was professional and courteous and was thorough in going over all the paperwork of the contract with me. The movers efficiently loaded up my belongings onto their truck and then headed off to bring my stuff to where they would store it until it would leave in a few weeks to be delivered to me on the date I needed them to be delivered to my storage space in Danvers, MA. The pick up of my belongings went smoothly, and I was impressed and very grateful that Henry was available to contact via calling or texting his mobile phone in the days leading up to the pick up, during the pickup, and any time thereafter. Making the payment for the fees and deposit was easily done via Zelle, although they do offer other options to submit payment to them. I just received my belongings a few days ago. Berniece from Presto contacted me a little over a week prior to my requested delivery date to remind me that the delivery date was approaching soon, and that the driver would be arriving around the date I had requested. Berniece also reminded me that the I could Zelle the remaining balance on my contract any time leading up to the delivery date. I Zelle'd the remaining balance due a couple of days before my requested delivery date. In addition, Berniece at Presto informed me that the driver would be in contact with me around the delivery date to give me an idea on his exact time of arrival. The driver, Jay, called me a day after my requested delivery date and told me he'd be arriving in a couple of days. I had no problem with this as it was part of the contract that delivery would not be guaranteed for the exact requested delivery date, and could be up to a significant amount of days thereafter when my belongings would eventually arrive. Jay and I stayed in contact via calling and texting leading up to the delivery date. When Jay arrived, he had a team of two movers (Justin and Jacob) come to help with the unloading and moving of my belongings into my storage space. Jacob and Justin were the most friendly, respectful and positive movers I'd ever met. They were incredibly professional and made the unloading process go so smoothly and seamlessly. My sincere thanks to Henry and Berniece at Presto, along with their amazing team of movers: Martin, Jay, Jacob and Justin. I can't imagine I could've had a better experience with my move and... I CANNOT RECOMMEND PRESTO LOGISTICS ENOUGH!! *One piece of advice to anyone making a long distance, out-of-state, or cross-country move - double-check with any moving company on the timing of delivery as the difference could vary anywhere between a few days to up to a few weeks after the requested delivery date. read more

Just one word: "Amazing". We moved from LA to NYC and it was very painful move as we had a lot of things to pack. We shipped sofa, desk, mattress and about 30 boxes with Presto, everything was delivered in great conditions and pretty fast within 10 days, it was also door to door service, we haven't picked up anything by ourselves. The team was so fast that within 40 min, maybe even less (with all paper work btw) everything was loaded into a truck. I saw smb was posting a review about broken dishes. Well, the quality of packing is on you. Makes sense that Logistics truck will not do smth magical with delivering fragile stuff that was not packed safely! Definitely recommend, a little expensive, but worth it! read more

BEWARE! DO NOT HIRE THIS COMPANY! This place is unprofessional, unkind, rude, deceptive and untrustworthy. Here are just a few of the many reasons I would NEVER work with this company. 1. Henry came by to do the walk through. He gave us one specific estimate. We asked then double checked. We then asked him to confirm again. He was certain there would be no alterations. We were charged $2,000 more on the day at an hour when we could not adjust because although the Pickup Team was early, the office wouldn't be open for four more hours. The Pickup Captain shrugged, unsurprised and said, "This is what they do. But, this is what it is." Not a Great start. 2. Speaking of the Pickup Captain. The now agitated Captain began to bicker with and then raise his voice at the matriarch of the house as we attempted to contact our dearest new buddy, Henry. Guaranteed Henry. When the patriarch arrived, the now surprised and shook-eth Captain somehow, through gritted teeth began to act with a modicum of respect. ******READER I know we don't know each other. But I feel incredibly confident that you don't want an Antagonistic Mysogonist waking you up at 5:30am to tell you that every single PRESTO worker that you spoke to about this entire process was lying. "So, do you want to do it or no?" He was the RE-AGITATED when he realized that ALL of the paperwork that OUR DEAR FREIND HENRY had drawn up was inaccurate. They didn't know they were packing the house. You know, for the packing and moving job that we payed for. 3. We received our items on time. Amazing. That is why they get one star. Also because I did not have a lower option. They were on time. However, there is this little pandemic out here and the Load Out Team, a mish-mash trio comprised of a Presto worker and two locals refused to wear masks in my house where I asked them to wear masks. Home Office made some excuse that if I am being honest I made myself forget because I felt so powerless. The UnMasked Movers broke 2 chairs that we expertly wrapped by their Pickup Team. After 6 months of silliness, we received less around $70 to replace personal items that were worth over $1200. 3. After continuing to unpack, I understood why they broke and bent things. The packing job. Yes, that one. the one they were paid to do that they did not know that they were doing that HENRY guaranteed. I am beginning to think Henry and I, we aren't as good of friends as he made it seem. The way they packed the boxes...? (SIDE EYE) (EYE ROLL) (FACE PLANT) It was hilarious. No protection and no sense of purpose. Just grab and go and shove it in. I guess the Pickup Captain showed us. "We didn't know about this." So, we do a bad job. Perhaps this is Presto's real Motto "We'll Grab and Go and Shove it in and do an Hilariously Bad Job. Guaranteed!!!!" read more

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Terrible service. Lowball estimate. Charged me more than the agreed price. Damaged furniture. I would never recommend Presto Logistics.