Jacob is the most honest, efficient, and truthful locksmith I have ever had the pleasure of dealing with. I had some work done on my 2004 Isuzu Rodeo, specifically changing the battery and starter. Unfortunately, afterward, the vehicle would not start or make any sound when I turned the key. After troubleshooting with my family, we concluded that I needed my key reprogrammed. I called the top three locksmiths locally in Virginia Beach but was baffled by the lack of callbacks and empty promises. One very popular company did call back but had no idea what type of key I had. After these three disastrous attempts, and hearing that it might be my engine (which they stated without even looking at my vehicle), I resorted to searching for more local locksmiths. Fortunately, I came across GOOD LOCK LLC, and Jacob, the owner, answered the phone personally--no leaving messages. He immediately identified my key as a Honda key and assured me he could program it. He promised to be there within an hour, called to confirm he was on the way, and called again from my driveway. After performing his tests and analysis, Jacob concluded that it was not the key. Though not a mechanic, he suggested it might be a fuse issue and recommended I take it to a shop. When I asked him what I owed, he said nothing. I was blown away; most locksmiths charge for coming out even if they do nothing. It turned out to be a fuse issue, which was inexpensive to fix. Jacob is to be commended for his dependability, caring approach, honesty, and integrity in his work. I would highly recommend him to anyone in need of a locksmith! read more

I called Jacob on a Sunday morning, my key car fob lost and I locked out. Over the phone he explained that he might not have a fob for my make/model but he would come out and see if what he had would work. Jacob didn't have the exact fob but worked diligently for over two hours trying the fobs he had, explaining what he was doing at each step. He wrote down and gave me the exact fob model he needed, I picked up two models from the dealer on Monday and Jacob programmed both of them at a VERY discounted price. For example, the emergency key blade that fits inside the fob costs $45.32 each from the dealer. Jacob informed me that, at most, he pays just a few dollars for them. I returned them both. He was PROMPT, RELIABLE, COURTEOUS, and HONEST. A rare human being. read more

They showed up to replace the ignition on my '94 Ford Ranger. The truck is so old, he couldn't get the parts apart to change them. He tried numerous things and worked for about an hour and a half. After I told him not to worry about it, he worked for 30 more minute. I tired up a good part of his morning, and he DID NOT CHARGE ME. Although the problem wasn't solved (through no fault of his) I would still recommend them, he worked hard and didn't give up, until I did. read more

Absolutely fantastic work and I highly recommend! My car was broke into awhile back and the person that broke in it completely screwed up my key cylinder. Jacob not only came out the same day I called but also went the extra mile and found the part I needed (and that part was not easy to find because of the model of my car) and then came back out again to fix everything. If you ever need a good locksmith, I highly recommend calling Good Lock. read more

I needed a key for a late model truck that a team member lost. I called 4 companies and only one got back in touch with me and it was in a matter of minutes- that is Jacob with Good Lock. Not only did he call me back quickly he was able to get over to the site within 35 minutes. He replace the lost fob and provided a second one for an extremely reasonable price. Thank you Jacob and Good Lock for your help today. read more

Jacob was INCREDIBLE. I needed a new key fob for my car after my keys were stolen and he provided SAME DAY quality service. He was respectful, fast, and helped make one of my worst days better with his kindness and professionalism. If I could give more than 5 stars, I would. I will immediately recommend Good Lock to anyone in my life if they find themselves in need of this service. Thank you Jacob! :) read more

After speaking with Jacob, he arrived at my location within 30-minutes to remove my broken key from the lock on my van door. He worked quickly and also was pleasant enough to explain what he was doing and additional troubles with my van locks. Even made duplicate keys onsite! Jacob has a great personality and enjoys his work. He's the locksmith I'll call from now on. read more

I'm so impressed with Jacob and his professionalism. He was able to come out and re-key my house locks after I unfortunately lost my key. He was very fast and was at my house in less than an hour. He was even able to give me advice on key fobs for my car. I'm so grateful for this wonderful business owner and his perfect customer service. I would absolutely recommend read more

If I could, I would give this business 10 stars. Without a doubt the kindest and fastest business I have ever dealt with. During a stressful day we locked our keys in the car. They were very busy but made time in their schedule to get us on our way. I made the same mistake several years ago and paid TWICE what Good Lock charged. They are truly a blessing! read more

I am aa happy customer. I found this company online, called, the tech immediately called back with an appointment, did an assessment, shared pricing, and changed the locks all in an hour. Service was stellar, the tech listened well and gave multiple options to my satisfaction. I would recommend to anyone. Thank you Good Lock read more

Great company to deal with, Jacob was awesome! We had one of our fleet vehicles on a jobsite and the key was lost. Jacob answered our call and was beyond helpful and pleasant! He came to the jobsite and made the key for our employee so he could drive home. Fast and friendly service, we'll definitely use Good Lock again! read more

Phenomenal service. Jacob comes straight to you, so there's no worrying about how your going to get your car here or there and I was very impressed with how quickly he was able to not only get me a new key but also program the key to the car. He was done in less than 20 minutes! Very nice dude. 100% would use again read more

Although I ultimately found my key and did not require his service, my phone conversation with Jacob was professional and informative. He guided me in every way towards the best decision for me. If a need arises in the future, I will not hesitate to gice Jacob a call, and refer him to anyone needing his services! read more

My vehicle wouldn't start, I needed to have the key reprogrammed. I was referred to Jacob at (Good Lock, LLC) his business. He was awesome, very reasonable, knowledgeable, fast, and professional. Anytime you find someone that provides good service, keep them in your list. Thank Jacob. I would use him again. read more

We bought a house and the keys they gave us didn't work. I had Verizon coming, security coming and a water company coming and I couldn't get in. I called Good Lock and Jacob was here within 45 minutes! He was professional, did a great job and was my hero! He will he our locksmith forever! read more

Jacob was fantastic! He was professional, friendly and very courteous! Needed new keys cut and a new key fob. He arrived on time and was done in under 30 minutes. Verified all keys worked. Pricing was very reasonable and I would definitely recommend him for all your locksmith needs! read more

Absolutely amazing and quick. Jacob is an absolute hero! Kind and passionate about his job. Gave me so very great tips on my car keys and how to take care of it. The cost was perfect for the amount of time he had to drive out to my place. Thank you so much Jacob, you are the best. read more

Jacob was very kind and patient. He explained everything in a very easy way for me to understand. He finished making me new car key very quickly. After he allowed me to try it out several times before I even paid. Highly recommend him and his company. read more

Ethan was truly amazing. He came immediately to my house, they were the only company open and got me into my house quickly. I was so lucky to find them. He was also extremely professional and helpful. He went above and beyond. read more