I am a local Psychiatric NP who sends orders for patients to Flatirons pharmacy and I get…read morecompounded medication here myself. I engage with many pharmacies in my job and Flatirons is a cut above the rest. I love the old fashioned customer service I receive. I appreciate being able to communicate by text. I have the medication mailed to me which is also a great option. Very responsive to my patients and myself. Thank you Flatirons

Great local pharmacy. Clean store with a great staff…read more Casual friendly atmosphere and always welcoming.

They've always been kind, helpful, and efficient whenever I've needed them. Thank you!read more

The worst pharmacy I have ever used. They don't answer the phone, hour long lines even for pre paid…read moreprescriptions. App is not user friendly, and does not give you an option to ship, until AFTER your prescription is filled. Then you still may have to go into the store to stand in the hour long line if they will not ship them. It costs more money to ship the prescription then the prescription actually cost. There is no drive threw, you have go to walk through a Target store to get to the pharmacy, when you have issues walking, that is not convenient. I would not use this pharmacy if I was not forced to by my employer. Negative stars!

They had the item I needed but no bathroom for customers. 2 stars deserved. The clerk was not…read morehelpful with directions either.

Horrible customer service, such racist personal they have in this location I have gone to multiple…read moreWalgreens and have never been treated this bad. I get that bathroom policy and all. But I was not even gonna do anything I was in my work clothes and was in need to a restroom I been purchased items for them to let me use the restroom. What makes it worse the cashier the was charging me and that one I told if I could use the restroom saw me up and down and said no it only for staff when I clearly saw a sing saying for customer and saw a person which in now view has a uniform on. And exited the store like nothing. Just unprofessional service in this location. With no right of saying no when clearly their policy say otherwise wise. Also their management is incapable of answering simple question. How can you say you just changed you policy of bathrooms but not take off any miss information. I call and spoke to this store manager supper rude and hang up on me. You guys should be a shame of the poor customer service you provide. You all are just some racist people.

All the other reviews here sum up my experience with the pharmacy, so I'll skip that. However, the…read morephoto service was the last straw for me. I got passport photos from here and needed the edited (zoomed-in face) digital copy to submit in the online application. When I went home and downloaded the digital copy to my computer, it was the original full-body photo. If the full-body version isn't acceptable for the physical copies, why on Earth would it be acceptable as a digital copy? Anyway, I end up driving all the way back to request the edited version, only to be told that "That's how the digital passport photos are, we don't send the edited version". I verbally called BS on that, explaining that my family just had their photos taken at Walgreens (different location though), and the digital copies they received were the correct edited version. That was met with a lot of "we can try, but...", "I've never seen it done that way..." and "the computer won't send it that way" comments from the service representative. Seeing that any further requests for correcting the issue would be met with more angsty teenage-level attitude and eyerolling from a fully grown adult, I just left. Inhale. Exhale. Repeat. I will never set foot in this Walgreens again. If you value your time, money, and sanity, then I highly recommend making the drive to another location to try your luck.

Incredibly rude pharmacy tech. I have never felt less heard in my entire life. I will be switching…read moremy pharmacy immediately. 0 stars.

This is by far the best group of people working in one hometown store. Always feeling welcome and…read moreapprecited are the way one is made to feel. Pharmacy always has what you need and prompt they are. The store itself is a joy to shop in, not just for things needed but a beautiful gift shop with so many special items. One might think because it's the only pharmacy in town that their prices on all goods would be more expensive... not so! Not a store out to gouge you as so many these days. I love my little hometown pharmacy and gift shop. I support them 100% and I urge anyone to walk in and not find oh so many things they would love to have

I called Berthoud Drug to check on prescription refills and got hung-up on by the owner. I could…read moreleave it at that, but I want to take my fair share of the blame. I was annoyed that the meds weren't ready (I had let my stock get lower than normal as I'd been out of town, so I was down to one pill and - of course - it was a Saturday) and my tone of voice and the questions I asked probably reflected that. However, I did not yell, scream or use foul language. The owner, Josh, very quickly reminded me that it's my responsibility to manage my health care, not the pharmacy's. He is correct. But, in my humble opinion, it's also a business owner's responsibility to provide good service to their clients and addressing a customer's concerns is part of running a successful business. Before I became a customer Berthoud Drug about 3 months ago, I used national pharmacies like Walmart, but I wanted to support a locally owned business. I knew a smaller business might not have all the fancy technology that national corporations have, but I expected to get that small community, home-town service. Didn't happen here. Maybe Josh and I were having a bad day but, as a small business owner, hanging the phone up on a client isn't the way to gain or keep a customer base. For what it's worth, I'd like to apologize to Josh if I got overly annoyed that my prescription refills had run out and agree it was my responsibility to keep track of that. But I won't continue to spend my hard-earned money at a business that basically dismissed me when I was concerned about running out of my medications. I'll be taking my future business elsewhere.

So apparently Walgreens has taken on the Cigna customer load from King Soopers without any real…read morecapability to manage that amount of business. Here's a screenshot of my current hold time from a phone call I am ACTIVELY on with this pharmacy. *ANOTHER update! They hung up on me after answering the call and then putting me back on hold after 1 hour and 24 minutes! Absolutely abysmal! Take your money elsewhere!! **FINAL UPDATE: my second attempt tonight to ask the pharmacist a simple question ended after a TWO HOUR HOLD and someone picked up the phone and immediately hung it back up. Screenshot for receipts.

Horrible service. On two occasions 8+ months apart, I scheduled a vaccination appointment and…read morewaited for an hour past my appointment time. This time, I left after an hour with no end in sight. Don't make my mistake - go somewhere else for pharmacy needs.

Love the pharmacy & store. The pharmacy can be busy, because they are so popular. They always…read moreare accommodating no matter what. Store is clean, well stocked & great customer service

My mother and son were coupon shopping and there was a young man, in his early 20's that saw my Mom…read morepushing her FULLcart up to the counter and he very irratatedly and rudely says" oh sh*t, you gotta be kidding me." So he grabbed his keys and walked away and just left them standing there, my son looked out and saw him get in his car and drive off. I think it's just crazy the amount of people who are just down right rude and lazy. Like if you can't handle the last 10 minutes of your shift, then just clock out and go home. So rude and it happens more often than it should. They stood there for a while before anyone came to help.​

Incredibly rude staff that are incompetent. So many mistakes and zero communication. If I could…read moreleave zero stars I would.

I've been a customer here for 20 years and…read moreevery year gets worse. Now the pharmacy actually argued with my doctor about what to prescribe! I trust my doctor not a pharmacy tech and I am livid that they refused to fill a prescription l've had for decades. They were also extremely rude to my doctor. I highly recommend you go elsewhere.

I went here tonight to pickup some photos I had ordered, but then don't find anyone at the…read moreelectronics desk, so I went and found a random employee, which happened to be a nice young man named "Omar." And even though he was unable to find my photos (we ended up having to wait for the actual person who works the electronics desk) he tried his best and I'm very appreciative!

I was having such a bad day then this lovely young man named Grayer checked me out... made my…read moreday!!!!!! Best Walmart employee I've had the pleasure of meeting.

**This is an honest constructive criticism.**…read more I was researching to buy an electronic item online and Target has the item on sale but not carry at the Target where I live. The Target web said that Longmont store has the item in stock. I called and spoke to a Sale Associate in the Electronics Dept. to help me check before I've to drive over 20 miles to store. After about 10 seconds, he told me that they don't have the item in stock. In my mind I was like why information don't match? I thank him and hung up. My gut feeling that the store must have the item. So, I decided to take a chance and go to the store any way and if they don't have, I will just go to Best Buy next door. At the store, I look around for a minute and sure enough there is two of them in stock. But, the price in store and online don't match. I showed the Sale Associate the online price and no problem he adjusted for me. I, also, want to get a phone card but the one I want is emptied. I asked him if there is more in stock or somewhere else in store. He told me "No, we ran out." Just like my first gut feeling - they do have it at the store. More on this later on. I want pay for the product use a Target gift card which has enough to cover. He scanned the gift card a couple times and told me that the screen said "The gift card can't be used at this store." I was like what kind of gift card is this? I ended up paid for it used my credit card. Afterward, I went to the Customer Service just to have them check to see why Target gift card can't be used at the Longmont store and which store I'm suppose to go to be able to use the gift card. I explained to the lady and she knew exactly what I want and helped me fixed the whole thing and paid with the Target gift card right there! The register didn't print out the new receipt so she had to page another lady to get a print out from the back for me. I still gave her 5 stars for helping me out. So, I want to buy a phone card earlier and I was told that the store ran out. Well, I walked to the checkout line and guess what I found - a bunch of the phone card I want! I took one to the self checkout line and to find out that I can't buy the phone card with Target gift card. So, I put the card back. At this point I am fed up with the gift card and experience at Target. I decided to grab a few snacks so I can used up all of the remaining balance and don't have to deal with it again. Afterward, I went to another non Target and get a phone card instead. Improvements needed: - I understand that the store is in the process of hiring new staff but some Associates need to know the product locations in store - especially in the Department where they are responsible for. Also, be more active with customer, especially when they are ready to spend money at your store and help them get what they want and more! I've seen many Sales said, "How can I help you?" and when item is not on shelf simply say "Sorry, we ran out." They don't even bother to look in the system, in the back, near by areas or even near by store. Go above and beyond. - Need price check on items to match current sale prices. - Gift card needs clearly ID which bar code is for store use and which is for customer. Does it needed two bar coded? The Sale Associate scanned on a wrong bar coded that was why it kept saying that it can't be used at the Longmont store. Again back to the staff training. The Good: - Store looks bright, clean and spacious.

It's a weekend! There are 3 registers open and a self check out. There are currently 39 people…read morestanding in line. I asked a gentleman if more registers can be opened, but he doesn't work in the front end