Pros: Timely text reminders when prescriptions are ready. Very fast turn around time for filling orders. Short hold times when calling to speak with pharmacy staff.
Cons: Genuinely the worst pharmacy experience we've had in over 15 years of filling meds, and I think we kept trying only because of how absurd it was. My doctor had picked this pharmacy to send my meds as it was local and he saw it had the best ratings. First prescription that was sent it was no problem, super quick fill and the person my husband spoke to was incredibly helpful and kind and they were able to fill another one right then and there.
Third prescription that was sent in, we received a text that it was on back order with no ETA. It's a daily med but we're used to it being out of stock some months. I called to check if they knew if this would be a longer back order (if so, I could try elsewhere) or if they could tell me alternatives to try. Melanie said she didn't know when it would be available, very short, no concern or any helpful guidance. But ok, that's fine we can wait. 4 days go by and I call again to check if in stock or if I should try and transfer. Melanie again, did not ask my name or medication I needed, only cut me off to say any transfer has to be initiated by the other pharmacy. Alright. I call my other pharmacy and they very nicely explain that unfortunately it can't be transferred. They (CVS) are nice, understanding, express concern and overall helpful.
At this point I'm just hoping I can either try an alternative or have a way of knowing my prescription will be filled, my doctor has been communicative and willing to send a substitute prescription. I call and get Melanie again. Very short and borderline rude at this point, I assume she remembers my last call and is annoyed. Fair, I'm annoyed as well. I explain the situation and ask if an alternative med is in stock, but only the brand is. It ends up being $400 for a 30 day supply which is insane as the usual price for my other med is around $35. You would think Melanie would mention the potential for such a high price discrepancy.
Maybe I'm the problem though, so my husband volunteers to go in for me to ask them to return the other med to stock and make sure they will be able to fill either prescription for generic when they come in. At this point it's been over a week since I'm out of medication, which is rough. Melanie tells my husband, loudly and from behind the counter, before even saying hi or anything, "I already told her we only have Brand in." Wow. My husband accepts this and asks if they will let us know when they can fill medication, acknowledging it may be another week or more. Melanie tells him they have no way of tracking out of stock medication, that she would have to check my profile daily and they don't do that. She advises best bet is to fill at a chain store or call in every few days to check if it's in.
At no point in any of these interactions with Melanie did she express any kind of understanding for missed doses, try and help find an alternative, offer to call any other branch of GoodDay or literally offer anything but annoyance at having to deal with me and my husband. read more