Unexpected awesomeness. The office was immaculate, equipment was as advanced as it comes, staff efficient, sharp and super friendly. I don't write a lot of reviews, but Dr. Nunn and her team were absolutely amazing. Thanks to all of you!! read more

The receptionist checked our insurance to make sure our visit was covered. We were told that the exam was covered but eyewear was not covered. Turns out that our insurance was "out of network" and did not cover the exam or eyewear. We were billed $403 for the exam. Not a very ethical business in my opinion. read more

Questionable/shady billing practices and bad record keeping. My family had met the out of pocket maximum on our medical insurance. I had already sent a child and gone myself to appointments (annual for the child with glasses, my following up on a now long term concussion) and insurance covered those appointments. I had no reason to believe that annual, regular (preventative) exams would not be covered. (I had believed that it would be part of our medical, not having used this under our current insurance before -- our plan with Kaiser included annual optometrist checks -- and Dr. Nunn was listed as an in network medical provider on the insurance page with no notations for how that would be covered despite my being logged in AND we had met our family out of pocket maximum). They have paperwork with a variety of clauses but it was verbally altered to include that the regular exam may not have inclusion of all the tests they use. I figured even $50 for additional testing they believe necessary might be okay since I otherwise should have no liability. In addition, when I walked in for the first set of appointments (2 children each date, one week apart), I was told they couldn't confirm my insurance so I actually called member services, confirmed they were in network and that the standard exam should be covered -- I noted what it was for and my expectations -- and then put the receptionist in touch with the insurance company. (Did I mention I sent the insurance information to them ahead of the appointments?) Fast forward 3 weeks and I get a bill for over $500 for the first 2 appointments. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "that might not be covered." (I took that specific risk but the clause that insurance may not cover standard exam seemed extraneous based on the phone call to member services and sending the info along to reception.) As I continued to fill the paperwork, I did everything, and then proceeded with the routine exams. The exams seemed fine, Dr. Nunn seemed mostly good (she had missed something on my exam but a specialist caught it so maybe it was just an unusual catch for low level reading glasses adjustment -- huge for my concussion related migraines but not necessarily super regular need). Now, however, her billing representative told me that since there are so many insurance plans they can't possibly know ahead of time if there is coverage. This ignores that they had previously billed the same insurance for myself and one of my other children (prior to our meeting our deductible and out of pocket max) and they had those accounts to guide at least some knowledge of the plan.They also have an electronic system to connect to my insurer and could have checked before the day of service. I have now paid over $1000 for four appointments. Her biller left me a message that if there were symptoms like headaches, that could change the insurance coverage. First, one of my kids did note that several times so they didn't make proper notes that day and second, this seems to be asking me to note symptoms after the fact to deal with their incompetence with the insurance (and someone less scrupulous may have made something up and participated in insurance fraud).The total bill was over $200 more, by the way, than the private pay cost that I was offered (at the same time I was asked about symptoms in a voicemail that I have retained) which was revoked with no notice.  The office may look fancy but their billing and record keeping practices (in my experience) are a real question. read more

Brief update: we continue to get excellent service here. (1) I brought in a glasses prescription and had it filled, with minimal hassle and reasonable delivery time. The only drawback is they didn't call me when the glasses came in, so I had to call them and check on the order. (2) Our 16-year old son was complaining of fuzzy vision, so we brought him in for a checkup with Dr. Nunn, who did a thorough exam and diagnosed him as nearsighted and prescribed glasses for him. read more

Everyone is so friendly, I never mind coming in for my exam. The offices are bright and stylish. There's never a wait. The office is a little tricky to get to (it's behind the King Soopers) but totally worth it! read more

You're gonna want to read this. I had an eye exam done here and everything was good. I paid for the exam with my insurance. I called a few days later to get my pupil distance because their glasses were too expensive, and I spoke with Andrea. She said she was going to see if they were available to check it and put me on hold. I was on hold for over 40mins before the call disconnected. I then went to the location while still on hold, and confronted them about it. She had nothing to say, didn't even apologize or anything. After all that, they said they don't have my pupil distance because there is an extra test that they do before I get the glasses from them. If you're looking for glasses online, you need the pupil distance which should've been included in the eye exam. Go elsewhere if that's what you're looking for because they will not give it you. They want you to buy their glasses which are too pricey. It was 182 for just the glasses without any upgraded options. read more

Lafayette Eye Associates - Optometrists Near Me - Lafayette, Colorado

In all honesty, it is very unfortunate that I have to write this review, and even more so that I must give it a single star. Allow me to explain: Summary version: Uninformed staff, deliberately/tactically shady billing practices. For details, read on... After 15 years of not seeing an eye doctor my wife and I decided to schedule a routine eye exam at this nearby location. In contrary to the other reviewer here, the service experience that both my wife and I received from Dr. Nunn and her assistant were great. They were professional answered all of our questions. The office is nice and organized, and there seems to be various option for those who need glasses. Now, here is the problem: The receptionists did not have the knowledge to answer my insurance coverage questions, and instead just rushed me to add my initials to the several disclaimers on their paperwork. When I asked about the $46 refraction exam disclaimer (which notes that some insurances do not cover it) , they simply said "oh yeah, this is covered by your insurance". As I continued to fill the paperwork, I did everything, and then proceeded with my eye exam only with the primacy of the visit: Routine Eye Exam Dr. Nunn pleasantly informed that everything in my eyes looked perfect and that my vision was indeed 20/20. So based on that diagnosis, I was thrilled. She did mention that there were two tiny spots there, but that they could have been caused from me sneezing earlier in the day, so not to worry. As I was leaving, one of the untrained receptionists decided that she was going to charge me a co-pay for my eye exam. Since I was there for a routine eye exam and since I know that these preventive visits are 100% covered by my vision insurance plan I refused to pay and asked for an invoice to be sent to me. Now here is where it all gets really shady, and unfortunately in my opinion, very sad that they would take advantage of the customer with questionable practices like this just to get a few more bucks. Instead of billing my vision insurance, Karen (from the billing department) billed my medical insurance. (It is common knowledge that Medical plans pay more for eye exams than Vision plans do) So when I received the EOB from Cigna, I called in. Upon questioning Karen, here is the absurd of a response that I received from her: "Upon completion of your eye exam, the doctor found some hemorrhage on one of your eyes, so because of that we found medical codes and billed your insurance company." Hearing that was like hearing from my kid telling me that she did not color the walls whilst her hands are covered with matching color paint. Simply a straight lie. When I pressed on the response Karen doubled down: "Sir, I don't know what to tell you, you are in the wrong and I have been doing this for a very long time". Are you kidding me? So I called Cigna, who confirmed that the practice from Lafayette Eye Associates to bill the medical insurance is dubious and frowned upon. After all, the purpose of my visit was simply a routine eye exam (Covered 100% by my vision insurance). Here is verbatim from their website as seen in the attached picture (as of 02/01/2022): "We accept a variety of insurance policies in our office. We accept certain vision  insurances only for eye exams (listed below) and the insurances we take medically are for any sort of medical issue due to the doctor's diagnosis." As noted there were no issues with my eyes, and I was there for a routine eye exam. There is more... My wife's exam was in Dec. 2021 my exam was Jan. 22. Today (as seen in the picture below) Their website claims to accept my vision plan (Visual Service Provider - VSP) for eye exams. But the same Karen, told me that "I am sorry, we have not updated our website yet, but we are no longer accepting VSP". What's even worst: They did the same thing with my wife! Billed the exact same amount, with the same so called medical codes directly to my Medical insurance!! So I guess my wife's eyes and mine are identical and they identified identical "issues"! I tried to schedule a quick visit with Dr. Nunn (which I assume is one of the owners of the business) to share my feedback, but the same Karen did not allow this interaction. So here is the bottom line. I go on their website to inform myself before heading to me Routine Eye Exam, the website says that I am covered, but even so, they deliberately charge my Medical insurance just to make a few extra dollars! What a sad and inappropriate way to run a business. Overall, I would not recommend this establishment. I am sure there are several great doctors out there that will take care of your eyes very well, will only provide the services needed, and will bill you honestly and only for the services provided. Just too bad Lafayette Eye Associates as based on the service from Dr. Nunn, I would love to support your business with our family of 6, but the obscure billing practices from Karen and team are just unacceptable. read more

Lafayette Eye Associates - Optometrists Near Me - Lafayette, Colorado

Knowledgeable staff, free adjustments (even on secondhand glasses), competent doctors, and take Medicaid. Quite a few ticks in the "heck yes" box! Plus they went above and beyond for a complicated prescription. read more

An excellent experience with everyone . A very comprehensive exam and Dr. Hansen made me feel at home and explained things very well. She really took the time to explain things. Everyone was very nice and this was the best eye care experience I've ever had. read more

A doctor's office is only as good as its front desk staff. The job of the front desk staff is to be courteous and helpful - to help the patient and the staff solve problems. Suffice it to say that I have had the opposite experience with the staff here. I am out of contacts and there is a long delay in getting me new ones. I had many suggestions of things that we could try to get me some faster, but every time I suggested something I was met with resistance and, quite frankly, attitude. I was planning on switching eye doctors anyway because I've had some issues here, but to save the office from hearing me complain, I told them I'm moving and need to find someone new. Truth is, I'm leaving because I don't like the way I was treated. I've been known to keep doctors when I move if I like them enough. It's just a shame. Doctors need to understand that their staff will make or break them. Patients deal with staff more than with doctors. read more

I lost my glasses (case and all) and my new insurance provider recommended Lafayette Eye Associates. Once I was able to be seen, they made sure I had a new pair of glasses one day post appointment since I had a high need! Their selection of frames are high end, however, there were pairs (I liked) that were 100% covered by my insurance! read more

So pleased with their competence ,tenacity and pleasant demeanor. My contact lens exam and fitting required several visits. They insisted I come in until I was completely satisfied, which I am. Always friendly, courteous and accessable. Paul Y. read more

Always Super nice and helpfu! Wonderful staff and great frames for a good price! Will be coming back!!!

Dr Nunn is professional, thorough, and listens to you. However, the optical department for frames and lenses is very expensive. Progressive or bifocals we're both more than twice as expensive here including Insurance reductions as at Costco without Insurance. If I didn't need special lens for reading, I would have been much happier with less expensive lenses at Costco. read more

Dr. Himel is a fantastic optometrist that really cares! I lost my glasses in the ocean on vacation. Dr. Himel answered the emergency line himself and went into the office on a Saturday after closing to fax my eye glass prescription to Hawaii! This is the optometrist you want for a lifetime of eye care! read more

I just had my first visit for an eye exam with Dr. Himel. I was impressed with the office and staff. Tesla was the technician I initially worked with and she was excellent! Dr. Himel is a thorough, competent professional. I really liked his manner and persona. The front desk staff was empathetic to the difficulty with the medical history entries on their new, not working as good as it should, iPad system. The Optician was a real problem solver! I have confidence in getting my eyeglasses prescription right. The whole office is professional looking, not just a retail eyeglasses shop. The waiting area was comfortable. I felt content in the surroundings as it was inviting and had a warm, open atmosphere to it. While I was there a walk-in patient came in and was wanting new glasses with a new prescription. Now, he didn't have an appointment, the schedule was booked and he wouldn't accept no as answer. He seemed entirely unaware how things should work. He had not been in for an exam in over ten years. Nonetheless, the staff managed to squeeze him in to get his eyes checked and ordered a new prescription for him. This clearly met his need at the time and he left a happy man. God job Lafayette Eye Associates! This is exactly the kind of service I long for in this world and I witnessed it happening. Maybe this was an exception to the rule, but it displayed compassion, understanding and customer/patient service! I was impressed! read more

We have been going to Dr. Himel since my son was five. He is now 17. He has made getting glasses and no contacts actually fun since he always has a funny joke, an anecdote about the soccer team, etc. He is knowledgeable and seeks to educate his patients. There is never a dumb question with him. His staff field questions well, and even preapproved insurance when needed. I do like their new automated system since it can be easily opened and read on a smart phone. read more

I have been experiencing severe eye strain for a couple months. It's also been very hard to see clearly through my glasses, so I was constantly cleaning them. I asked the optician at Lafayette Eye Associates what could be causing both problems. When he looked at my glasses, he said the anti-reflective coating had worn off. In full disclosure, I had purchased them several years earlier at Lafayette Eye Associates, so they weren't new. He also said all glasses have the anti-reflective coating as an added layer and sometimes it just wears off. I wasn't sure what to do, but was ready to order a new lens to get new anti-reflective coating. I went home to think about it since I didn't need a new prescription and wasn't sure a new lens would be any more reliable over time. That same week, coincidentally, I was speaking with an optician from another office when I accompanied my fiancé to his exam. That optician examined my glasses with a special lens and could see immediately that the lens was distorted. When I looked through her special lens, I could easily see wavy lines! No wonder I had eye strain and couldn't see! She also said they had another distortion, likely caused by forcing the lens into the frame. She said that all the glasses in her office had the protective coating built into the lens, not as an add-on that would wear off. Thankfully, I switched offices on the spot, saving my eyestrain and therefore, my eyesight! If I hadn't stumbled upon this new office coincidentally, I may never have relieved the eye strain I was experiencing! It's so disappointing that the optician at Lafayette Eye Associates wasn't more knowledgable. I value my eyes too much to stay their customer. read more

Lafayette Eye Associates helped me find new glasses and were extremely patient and helpful as I tried on many different pairs to find the right ones. read more

I love this place! Dr. Nunn has been my eye doctor for years. Since I used to work at an Opthamologist's office I think I have a good idea of what is good and what isn't in this particular area. The staff here are super friendly and they have all the latest equipment like the machine that actually takes a photo of your retina! Dr. Nunn is wonderful, goes over all of the results with you and has a great bedside manner. Also a good place to buy sunglasses. I bought a pair of juicy couture sunglasses there a couple of years ago and just bought another pair this visit. They carry coach and lots of other great brands. read more

Great service. Janessa took the time needed to make sure I had glasses that fit and looked good. Highly recommend this shop.

We've been taking our daughter here for two years now. She was struggling in school and failed the school vision screening. I first took her to Target, and they said her eyes were fine. Another year of struggling, another failed screening, and I brought her here. They diagnosed her right away, said she was severly farsighted, got her a proper prescription, and everything turned around for her! She no longer struggled in school because she could actually see what she was reading. The person who fits the glasses is super nice and good with kids. He was thoughtful enough to make sure even her glasses case was cute, and even snuck in a piece of chocolate in with her glasses. :) We're so glad to have found this office! read more

I always have a good experience here. Dr. Nunn is a pro, and great to talk to. They've helped me out, twice, on relatively short notice when I've had issues with my eyes. Their examination process is in-depth and top-notch. Twice, I've had my concerns diagnosed and alleviated. I've also ordered lenses + frames from them and John, the glasses fitter / pro, is awesome. They even have live music on Fridays in December. Great place. read more

**Seems they have better billing people in place. Linda got back to me and confirmed they don't know how the bill got generated but it was not valid. I appreciate the fast response I got from them - one of the better people employed there. Update to last review - despite not being a patient since Oct, 2011 I received a bill today for $304. The date of service is August 7, 2015. Interesting and once again a glaring example as to why I stopped going there. I had major billing issues (as previously noted) almost every time I went, and was billed for Optos eye scans I never had. Yet, billing a customer for a visit that never occurred? How unethical can one get? I now have to spend more time trying to get errors corrected from a practice I have not stepped foot in for almost 4 years. Reinforces why I left and makes me glad I did! read more

What a trash service, waste 3 days. When I give you my medicaid ID you should check it.

I'm a little bit torn on how to rate this place. I think the eye doctor my wife and I saw there was excellent and the front desk was friendly. The problem we have is with a lack of follow-through with the front desk. We have had 3 incidences where they have said they are going to do something but then don't do it. First, my wife had gone in to see the doctor and the office was to bill our insurance for the appointment. We just got a bill from them, 8 months after her appointment, and we have come to find out they never got with our insurance company to request payment. Second, for my appointment, the front desk told me that they would fax my annual eye exam information to my lasic eye surgeon's office. I am required to do this for free touchups if they are ever needed. Six months later I go to my lasic eye surgeon's office for a consultation and I come to find they never did this. I asked them about it and they said it wasn't done because they needed a release form. They never mentioned this to me earlier when they said they could fax it over, nor did they call or email me to fill out a release form once they realized they needed one from me. Lastly, after I emailed them the release form, I asked them to call or email me to let me know that the fax had been sent. That was over a week ago and I have not received a reply. Once again, I have to spend more of my time to make sure they do what they say they are going to do. I have lost my confidence in this office so I'll be looking for a different place to go. read more

Had a great experience here, staff was very welcoming and I was called in very quickly to start my exam. Everyone was very friendly, professional and knowledgeable. Dr Himil gave a very thorough exam and when I had to pick out my frames they spent a lot of time with me explaining my benefits and helping me pick out the best frames for my face. Terrific experience. read more

I was new to this office, I was very impressed. Excellent service, Dr Himil and staff are friendly and very professional. Great selection of frames. I even bought new glasses from them. Happy that I found them. read more

I was skeptical about shopping for glasses at this small storefront, since I look for designer frames and I'm really difficult to fit. What a surprise! I got prescription sunglasses and no-line bifocals at a very reasonable price at Lafayette Eye assoc. Even when the bigger stores run BOGO specials, its not significantly less costly. At chain stores I often got lenses that made me dizzy (and it wasn't a matter of getting used to them). I researched the problem and discovered there are different grades of lenses. I made a point of calling and finding out what kind they used. I was pleasantly surprised that Lafayette Eye Assoc uses very a high grade lens and it has made all the difference! I love my new glasses and highly recommend shopping here for glasses. read more

Lafayette Eye Associates - Prescription sunglasses from Lafayette Eye Assoc. Love these Ray Bans! - Optometrists Near Me - Lafayette, Colorado

What a wonderful office! So accommodating from front desk personnel to doctor. Not only was John able to move my appointment a day ahead, he helped me walk out of there with lenses I can see, until the one's we ordered arrived! Dr. Nunn is so pleasant and kind, I can see why she's still looking like she's 35, healthy attitude and kindness translates to faces, everyone in the office looks younger and looked like they weren't suffering at work, as many businesses I enter see people dreading work and has a very unpleasant attitude towards clients/guests/customers. I referred your office to my family, and I will be returning their in a few days to pick up my prescription lenses! Another thank you to John for being able to fix my sunglasses! Even when I move away from this part of the town, I will make the best effort to continue to use this office as my one stop vision center and eye care, thanks everyone! read more

First visit there, exam went quickly. Liked Dr. Nunn, testing seemed very thorough and she was knowledgeable and helpful. Very convenient if you live in the area. Added bonus, they accept my eyecare insurance. read more

Dr. Nunn is wonderful! Staff is always welcoming and competent. I appreciate having this resource in our town.

I got a contact prescription. They did not sell me contacts so I ordered from a website. When I got the lenses they did not fit, and they were non-refundable. The website customer support said the prescription was incomplete, it did not include the diameter. Lafayette Eye Associates repeatedly refused to give me the diameter. I asked for a followup exam to see what was wrong, but they refused that too saying I broke the law by buying online. Now I paid a lot of money (they have very high prices) and I have nothing. read more

I saw Dr. Nunn last week for the first time after my regular eye doctor retired. What a lovely, professional and knowledgeable doctor. Her staff was also very kind and professional. I wish I had known about her years ago. I am sending my adult son to her this week. read more

Hardly any wait. Friendly Staff. Everything explained to me through out the process including insurance coverage and my co-pay before ordering anything. Highly recommend. read more

I have been a patient of Lafayette Eyes Associated for several years and highly recommend them, specifically Dr. Himel. I have issues with my eyes and Dr. Himel took all the time I needed to answer all my questions. When being fitted for glasses, the technician took time to ensure that I was happy with my selections. read more

Great experience, very comfortable space, good selection of frames, staff and Dr. Nunn were very pleasant and thorough.

Loved the doctor and the staff! Very friendly and professional. Great selection of frames.

I haven't had an eye exam in five years. I had my eye appointment with Dr. Sherrie Nunn. She is the sweetest person with such a kind demeanor. She is knowledgeable and explains everything as she does it. I also related with John who helped me find the least costly solution to getting a new prescription. Instead of up-selling me to spend more money than I had, he figured out how I could reuse my frames-- 1 for nighttime driving, 1 for computer work, and 1 for sunglasses. Instead of spending what would have been easily over $1500, I was only charged just below $500 as he worked with my insurance company to get the cost down. The office was clean and neat. The staff was friendly, and I'm looking forward to getting my new lenses! read more

Dr. Nunn and her staff are always so kind and helpful. Dr. Nunn always makes me feel that she has time to answer all my questions and concerns about my eyes. I get great help with selecting frames. The atmosphere in the office is so positive. read more