Gong Cha needs to change the marketing strategy. Sending bonus emails like "10% off any drink" 20% off the second drink will not help. And "New Felix's Picks: Bobaccino! Buy 2 drinks & get a FREE Felix keychain! While supplies last." And when you get there, the keychain is out, that is not good. The drinks are not as good as when any Gong Cha store first came out the staff are 95% not happy and make bad drinks. Please change all those strategies. -better Sales promo -get staff who want to work A sincere customer. read more

Came here on my way back from a dentist appointment for a boba, and it was okay. I got a plain oolong (no milk, no sweeteners) with boba, and both the tea and the boba were decent, although the boba was definitely softer than I typically prefer. Not bad, but not standout. Perhaps their specialty is more flavored and sweetened drinks? The guy at the counter seemed a little bored and maybe even a little annoyed at my presence (nobody else was there at the time), but prepared my order in a timely manner. The interior was pleasantly decorated, but is small with very little indoor seating, so it seems this is set up more for to go drinks. There was a posterboard with some sort of collab in the shop as well. Overall, not bad, and if I was in the area and wanted boba this will do, but I am not particularly motivated to return just for Gong Cha. read more

Gong cha - Menu as of 4/8/26. - Bubble Tea Near Me - Santa Clara, California

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I haven't seen a Gong Cha in awhile so I was stoked to try one out again. They have an order kiosk that was very easy to use. All your rewards are loaded on with your phone number! I tried the black milk tea with boba at 30% and I thought it was pretty decent. I don't know if I waited too long to drink it (30 minutes) but I didn't feel like the drink was that sweet so next time I'll try 50% sweetness. The boba was not hard and pretty chewy. read more

It's located in a convenient complex with Whole Food and other restaurants. Parking could be crowded when you come during lunch/dinner time. This place is clean in a small interior with a couple tables. Service is good and got greeted as soon as we walked in. Got the Star Jelly Grapefruit Green Tea and the mochi waffle. The tea is just ok and the star jelly is peach flavor. The peach jelly doesn't taste that good together with the tea. I'd prefer the regular boba or the crystal boba with neutral flavors. In terms of the mochi waffle, there is no taste. I think the quality has gone down from before. It's a bit disappointing. read more

Gong cha - Bubble Tea Near Me - Santa Clara, California

I love Gong Cha, but unfortunately, the quality of the tea and boba at this location didn't meet the standards I've experienced at other locations. The boba was smaller, harder, and almost shrivelled, with a fairly bland taste. The tea also seemed more watered down than what I'm used to. Since this is the closest Gong Cha to me, I'm still willing to give them another try and will update my review accordingly. read more

Gong cha - Oolong tea with milk foam - Bubble Tea Near Me - Santa Clara, California

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I haven't been to Gong Cha for a very long time. I remember mostly good things back then. Now there are too many options nowadays. We happened to be in the area and dropped by the closest one. The store is very small with limited seating. The beverages are not that memorable overall... maybe my tastebuds changed over time. The london fog was better than the cream brulee. I did adjust sugar for both so it might have impacted the flavor. read more

Gong cha - Cream brulee milk foam black tea + london fog earl grey tea - Bubble Tea Near Me - Santa Clara, California

Easy in and out service today. I asked the worker what her recommendation was and she suggested the oolong milk tea. My only criticism is that I wish it had some extra pearls. Loved the little sign inside so had to grab a cute snap! read more

Gong cha - Oolong milk tea - Bubble Tea Near Me - Santa Clara, California

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Good service but the drinks were nothing great. The boba were so small and bland. We come from a place that has ones place and it's so mid so when we go to the Bay Area we like to try the good ones like Feng Cha, Hey Tea, and the likes. I thought this one was in the same ranks but it wasn't. They probably have about 4 small tables with two chairs each. Lots of parking but beware of lunch rush during the week. read more

Can't believe I haven't reviewed this place yet. Literally one of my go to spots. Quick service, not overly friendly. Love the fruit teas, even 0% sweetness is pretty sweet so I add water at home. Cute inside with tables and a restroom. If you don't feel like talking to a human you can order on a kiosk. Rainbow jellies are the best, and fun! read more

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Never been this upset to write a review but when you spend $20 on drinks, you expect them to be good. I ordered two smoothies and both weren't smooth at all, they were like iceys and tasted like water. We've had Gonga Cha in Sacramento and it was great till they closed down specifically wanted a smoothie and got sugar water for $20. Just disappointed for how much I paid and what I got. read more

Gong cha - Straight ice - Bubble Tea Near Me - Santa Clara, California

Quick service and easy ordering system. The milk teas have fun flavors and I enjoyed their biscoff milk tea most recently. The place itself is usually quiet and has some seating inside. read more

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Great place for a sweet treat. The plaza it's in is very busy though so just be aware of that. It's a small little spot, the mochi waffles come out nice and warm, you do have to wait about 15 minutes for them to make it though, which was fine for me. read more

I was in the Santa Clara area and wanted to get a drink. Found out this Gong Cha was nearby and decided to order ahead and grab before heading home. Parking was busy on a weekend morning, but it wasn't too bad finding a spot nearby. This location is on the smaller side, with some seating situated farther inside. Once you walk in, there's the area to order and/or grab your drinks. Overall, it had the same cutesy vibe that most Gong Cha have - nicely decorated, but not over the top with knick knacks. As I had ordered ahead, I expected to go inside, grab my drink and leave like most other locations. There was someone ahead of me when I walked in, so I waited a few minutes for my turn. I made eye contact, looked around for my drink and waited since I didn't see my drink out. The staff continued to have a conversation with the customer ahead of me for quite some time - not acknowledging that I was waiting or anything. I am fine to wait when other customers are there, but a simple wave or "I'll be right with you" would go a long way in customer service. The customer ahead of me already had their drinks and was just catching up with the staff while I actually needed to pick up my drink. When I got to the counter, I told them my order number, got my drink and left. 1 star off for customer service and 1 star off for the flavor - while it was okay (my usual black sugar milk tea with boba); it seemed watery in flavor compared to other Gong Cha I've been to and the boba pearls were hard. Will probably avoid this location in the future. read more

Love coming to this places, quick service you're in and out without any hassle. I also like it because of their seasonal drinks like their pumpkin pearl milk tea with milk foam. If you're a pumpkin lover this is the drink for you! The inside is small, but as I mentioned before service is quick. read more

Gong cha - Pumpkin Spice Milk Tea with Pearls & Milk Foam - Bubble Tea Near Me - Santa Clara, California

Great location with bank and Whole Foods in the same plaza We had lemon aiyu and boba milk tea. There were awesome read more

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Easy to find at Marketplace. Quick service. Cafe ambiance. Less than five minutes from order to pick up. read more

Gong cha - Dragonfruit Mango Smoothie - Bubble Tea Near Me - Santa Clara, California

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The worst boba I've ever tried. I paid almost $18 for two large drinks, and both tasted like watered-down flavored water. As someone who enjoys Taiwanese milk tea, I expected a strong tea aroma and rich flavor, but these drinks mostly smelled like milk with barely any tea taste. The boba pearls were hard and stale instead of soft and chewy. Nothing about the drinks justified the price. Extremely disappointing and definitely not worth the money. read more

Gong cha - Bubble Tea Near Me - Santa Clara, California

I went out for dinner at a nearby place. When pulling into the parking lot I was pleasantly surprised to see a Gong Cha was there too. Gong Cha was my favorite place to get boba when there was a location in Newark. It didn't last long tho. After dinner, we went here for boba. We got the brown sugar milk tea with pearl and crème brûlée topping and Marble Mango with strawberry white pearl and strawberry syrup. Both were fantastic!!! read more

Gong cha - Brown Sugar milk tea with pearl and Marble Mango with strawberry white pearl and strawberry syrup - Bubble Tea Near Me - Santa Clara, California

Great service at this location! Patient, helpful employees. You can either order at the register, on a kiosk, or online. I had a gift card but apparently this location hasn't received the card reader. They tried to manually input the card number and when that didn't work, they said I could try scanning it on the kiosk. No luck. I tried downloading the app but did you know there are over three different Gong Cha Apps?? Have to download the California one specifically. It didn't accept gift card payment but I found enough points for a free drink. So it was basically BOGO since I treated a friend to boba. As soon as my order went through to the kitchen with a "ding", the employee presented us with our drinks already made! He had anticipated that we'd order no matter what. Gingerbread bottles + special milk teas are only $7! If the drink doesn't already come with boba, it's 70 cents extra. *Gingergread Boba Milk Tea + Milk Foam (substituted grass jelly instead, less sweet available) *Taro Milk Tea (no caffeine) + Milk Foam, added boba Creamy sweet and they don't add ice to these drinks. The bottles are so cute and have a little bitty scarf. The milk foam is like crema, a little sweet n savory from sea salt. Gingerbread wasn't too pronounced but it did have a few holiday spices. I do like having ice in my drinks but the whole novelty of these holiday beverages surpassed that need, plus it was cold out. Stop by before they run out! read more

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Came in for a sendoff boba party, easy to spot the location and parking was little crazy due to its location and most of the parking is in very busy area and occupied. But you will find one after going around :D Tried the brown sugar drink with no ice, less sugar and regular size, I wasn't sure how the taste will be but I actually liked it. Few of mates also liked with they got. The service is fast too as there was not enough rush. Will definitely stop by again to try other drinks and flavors. read more

Their tea is not good here and way overpriced! I came here twice and their drink suck. The guy at the cashier was feisty.

I've tried a few of their drinks but my go-to is their wintermelon with fresh milk. I've consumed a good amount to know what it's supposed to taste like. I always get 50% ice and 100% sweet (which is usually fixed). But this location has a different ratio. I could already tell just by the color that they added way more milk than they're supposed to. No tea flavor, just straight up milk. Which is disappointing. And for about $6 for a large size, I was hoping it would taste better. The place is small. Has like 2 tables and a bench. You can order via kiosk (they have two) or sometimes they'll take your order. There's parking in the front but if you go during lunch hour this plaza is packed from all the employees from nearby companies so it's best to park at the parking lot behind. Overall, other locations know how to make my favorite drink. This just didn't satisfy. Pretty disappointed. read more

Gong cha - Wintermelon with fresh milk. Too much milk, color is off. - Bubble Tea Near Me - Santa Clara, California

Came by Gong Cha after a few drinks at Barebottle brewing. I haven't had Gong Cha in awhile, so decided to try it out! I ordered: QQ passion fruit green tea $5.75 sub coconut jelly for boba large +$0.50 30% sweet 25% ice Drink was $6.25 in total. Boba was cooked well, not overly sweet, and tea flavor was just right. Definitely will be back! Plaza parking, otherwise, you can park across the street in the garage. read more

Eeeeyuuuckk. The boba is incredibly cheap tasting. The tea itself is decent. Please fix your boba or buy new ones. These are the cheap ones. Ugh. read more

Gong cha - Peach oolong tea - Bubble Tea Near Me - Santa Clara, California

Came in tonight as my daughter really wanted to get boba to have while we went grocery shopping. So happy we decided to go to this location! Minh was very nice and friendly and seemed happy to answer any questions we had as I don't like my drinks too sweet. read more

Gong cha - Peach oolong tea & Thai tea w/boba - Bubble Tea Near Me - Santa Clara, California

Their drinks are on the very sweet side. At 30% sweetness their qq tea was super sweet. The boba was hard... Everyone else said their drinks were super sweet too. read more

Gong cha - Qq - Bubble Tea Near Me - Santa Clara, California

This boba spot recently opened up and it has quickly become my go to! Their black milk tea is creamy and delicious, and not too thick or too watery. I swear by their milk tea!! read more

Gong cha used to be our top favorite boba shop and would go out of our way for it but we barely come here now because the management sucks. And we're referring to the older Hispanic lady. Every time we THINK the service would improve, it doesn't. First, they're so cheap. When we get toppings, we pay at least 80cents for them, and what do we get? Less than 10 bobas - it's merely laughable. They also do these really cool promotions like keychains etc. yet, the manager refused to give them out! During our visit early today we mistakenly forgot to upgrade one of our drinks from a regular to a Large for the "Buy 2 large drinks for 1 keychain". We asked the manager if we can upgrade our drinks to a L for a keychain and she nodded. She nodded! So we paid for it. When given the drinks, we asked her where do we redeem for the keychain. Guess what? "Sorry, because your receipt doesn't show 2 large drinks, I cannot give it out." We were stunned. Not because of a keychain (bc we were going to gift it to one of our nieces anyways) but were stunned bc she took back her own words. This was a great reminder that we rather drive 15 mins away, for something much better elsewhere. Do better. Hire better. read more

I love this place over other boba tea places. The location is really nice - you can grab your drink and have a walk within Santa Clara square. Boba tea tastes good! The place is small but cozy, with a cool designed wall where you can take a pic. Staff is friendly and helpful. Tip: You can also order hot milk tea if you like and choose the right amount of sugar that fits you. read more

Gong cha - Milk boba tea with brown sugar and extra boba. - Bubble Tea Near Me - Santa Clara, California

Good and reliable milk tea! The staff here work quickly and they're friendly. I always get their Wintermelon Milk Foam. Soooo good. They have other refreshing drinks like their Longan Honey Drink or their QQ Passionfruit Tea. Overall, not my favorite boba shop - but a decent one in the area. read more

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No meal options and the drinks are not as impressive especially if they're not sweetened. I like their 3Qs but would be better with a hot option. read more

The good: I'm a boba fanatic so I couldn't help myself from stopping by here when I was shopping at Sephora across the street. There is plenty of parking behind the store toward Whole Foods market. I got a strawberry milk tea with white pearls (agar pearls). I enjoy the less chewy texture of these types of pearls. I liked that you could adjust the sweetness and ice levels. The interior has a trendy and picture-worthy neon sign and plant wall. The service was quick. My drink was refreshing and they offered three different size op The bad; I don't think there's designated outdoor dining tables or spaces but there are nearby areas outside to enjoy your drinks. Toppings are 90 cents. The interesting: My strawberry milk tea had a black tea base rather than the typical jasmine green tea. read more

Gong cha - Bubble Tea Near Me - Santa Clara, California

We were craving a drink since it was nice outside yesterday and decided to stop at Gong Cha. I've been to two other locations and this was my first time at this one. We ordered two early earl grey milk teas with boba. It was good and it satisfied our sweet treat craving! I like that you can adjust the sugar and ice levels. You can order at the counter or there are two kiosks that you can order from. We ordered at the kiosk, however, the girl who made our drinks was very sweet when she handed them to us. For ambiance, the place is very tiny. I think there's only one or two tables and a bench so I wouldn't come here if you're looking to stay - definitely more of a grab and go spot. Gong Cha isn't my go-to boba spot but is definitely a good option if you're at Santa Clara Square! read more

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Just finished my exam so of course I need to treat myself and literally have a drink as I drive on this traffic! :D So I decided to stop by at Gongcha in Santa Clara. I have not had their cream foam series in a while so decided to try the Wintermelon milk tea foam. Did not like it, it tasted like a brown sugar syrup. I talked to the woman who helped me and voiced out my opinion about and just agreed with me. Another woman came up who I believe works there too but on her break asked me about my concerns then she happily explained more about different drinks and how this drink does not have any tea and that explains why It taste odd to me. She recommended other milk foam drink for me and remade my drink. Her name was Sandra, thank you Sandra The place is a bit small but it has a calming environment! As a person who enjoys trying new drinks and food. Service matters the most to me, the place might be nice, food might be good but it will always be about how you connect with your customers and make sure they are satisfied :) I had an oolong milk tea foam 5/5 Service 5/5 because of Sandra Ambiance 4/5 read more

Gong cha - Bubble Tea Near Me - Santa Clara, California

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Super cute boba shop, however when I went there was a small line at Saturday afternoon and only two workers, one at the register and one making drinks so it took like 15 minutes to get our drinks. I tried a new drink this time the mango marble 70% sweet 50% ice and I have to say it was really unique and very strong in mango syrup or marmalade flavor, I think I could have gotten away with 50% sweet or less. Make sure you mix or shake this before sipping because it's very very sweet and you'll probably sip only syrup on the first sip. I bet the mango smoothie is good too. There's not much seating inside just one small corner table and a bench. read more

I enjoy going to Gong cha. This location is small but decorated nicely. Upon entering, you can either order at the kiosk or with the staff at the register. They have cool promotions during the holidays with special drink flavors, which are always fun to try. I like their lychee oolong tea, though the tea is not very strong. They also have different smoothies. I like their matcha smoothie and mango smoothie. read more

Gong cha - Bubble Tea Near Me - Santa Clara, California

Gong cha is one of those chain boba shops that's hit or miss but this location in particular is a hit! Speedy, friendly service and tasty drinks. The staff is knowledgeable about their drinks and patient with their customers. I decided to try a new drink I don't normally order and got the Creme Brûlée Strawberry Milk Smoothie. It's a little on the sweeter side so I recommend ordering 50% sweet or less. Other than that it's creamy, toasty from the brulee'd topping, and has that nostalgic taste of a strawberry snow bubble (if you know you know). I plan on ordering this drink again! Side note: parking at this plaza can be difficult during peak hours (5pm-6pm) read more

Gong cha - Creme brulee strawberry milk smoothie - Bubble Tea Near Me - Santa Clara, California

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I decided to try this tea place out since it was located in a nice area where I last won a gift card to a restaurant! My sister chose the Strawberry Green Tea w/ Star Jelly ($6ish). - I put the usual 50% sweetness level, and this was rlly good in terms of taste. The sweetness level was the perfect amount, and it didn't taste bitter at all. The star jelly was cute and tastes like peaches! As for me, I got the Brown Sugar London Fog Milk Tea w/ boba ($5.50). - This just tastes like a regular brown sugar milk tea. The boba is nice & chewy read more

Gong cha - Strawberry Green Tea w/ Star Jelly - Bubble Tea Near Me - Santa Clara, California

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I want to love gong cha, but this place is hit or miss on drinks. I asked for 50% ice but half the cup still had ice on the medium brown sugar milk tea. The other was large but fine for ice. Other times, I feel like they don't adjust the 50% on the sweetness either. read more

The interior decoration are really cute and unique compared to other Gong Cha locations I've been to. Indoor seating isn't allowed. (Me and my friends were sitting at the bench inside talking, but they asked us to leave.) The plaza itself is very fancy and lit up at night, but it's extremely difficult to find parking! When me and my friends came in, there were no other customers inside. The employee seemed really unhappy/impatient while me and my friends were ordering. I ordered a QQ Passionfruit Green Tea w/ less ice and no boba. The drink was served quickly and it was ok. Nothing special but not bad. My friend ordered a strawberry passionfruit tea drink (I didn't catch the exact name), and it was overly sweet (imagine drinking strawberry syrup). She asked for another drink instead and ended up throwing away the strawberry one. My favorite part of this Gong Cha location was the decorations and photo op with the bench and neon lights. It's pretty far from where I live though, so I probably won't be back any time soon. read more

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