It was actually my first time visiting a Gong cha which I figured would be a great way to wash down the super yummy ramen next door. So since it was my first time there, my friend and I had several questions in which the cashier responded: "I don't know it's my first day here" and made no effort to find out the answer. Luckily a worker from the back helped us out immediately. I was recommended the brown sugar milk tea. I guess it was aesthetically pleasing, and I've had similar drinks before, but this one didn't impress me. Brown sugar taste was apparent, but got bland real fast. My boyfriend got the caramel milk tea which tasted better than mine, but the syrup was so thick maybe I can chew it lol Not impressed. read more

Rude service door wasn't locked and she was helping a customer but turned us away saying they were closed. Definitely not coming back, never had such a bad experience at a gong Cha read more

Lots of great tea selections with very tasty pearl boba. They offer the ability to customize ice and sweetness levels as well. Limit of 10 people and masks are required but a great spot for a treat. read more

Gong Cha - Passion green tea with pearls. - Bubble Tea Near Me - Austin, Texas

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I never thought this could happen... but it did. I got flavorless milk tea & I AM SHOOK. Gong Cha is known in my books for always having superb tasting teas, which is why I always go to Gong Cha. However, today was AWFUL. As soon as I got home and tried my tea, I was disgusted. It literally tastes like water... when Oolong is known for its potent tea leaves. I thought maybe my ice had melted within the 10-min drive it took me to get home, but that wasn't the case either. Highly, highly disappointed. I tried calling to give them a warning, but no answer... read more

normally i love gong cha! this is my second time to this specific location and i will say i am not impressed. both times the service was bad and the people were so rude. the person severing me wouldn't even look at me or say hi when i did. i asked her questions and she acted so salty about it. despite the service the drinks were not the best. i got 2. one for my mom one for me. mine was SO salty. i have no idea why it would even be salty?? but i could barley finish it. my moms was a slush boba, but it was so icy she was just crunching on huge chunks of ice while enjoying her drink. i do not think i would visit this location again. read more

It's hard to not like Gong Cha! I've had it all over the world- Tokyo, Boston, Los Angeles, and now in Austin. Pretty standard in taste and pricing. The location is super convenient, right in the domain. No need to be ashamed to get a cup of boba tea after a few drinks during happy hour. My friends enjoy getting the brown sugar milk tea, while I stick with the classic green milk tea or oolong milk tea with boba. Foam tea seems to be the trend right now, although I'm okay with or without it. Parking isn't too difficult there are tons of lots in the area. My only complaint is I wished they open later! Unlike other boba tea shops they don't have games or anything and very limited seating- this location is more of an in and out shop. Especially living in the north of Austin this is my go-to for boba. read more

Came on October 26 Monday 5:30 and ordered only 1 drink. It wasn't busy, it was on me and another guy who ordered 2 drinks. I was super nice and my total was $5 and I tipped her $2 so the total was $7. My drink came out tasting like water. I asked for 100% sweet and regular ice. It wasn't sweet and tasted like nothing but water. Highly upset because I tipped her $2 and the drink was not worth $7 or even a penny. I come to this location a lot and get the same exact thing. Every time I get my drink, it doesn't taste consistent like the other times I get it. This time it tasted like water! Super super super upset. read more

Ordered a tea from here and I was not satisfied... The tea had a weird taste, couldn't finish.

In town for work. Love a good bubble tea so when I found they were walking distance from the hotel, had to try it. I tried the Brown Sugar Milk tea with herbal jelly. So many bubble tea places don't have to herbal jelly so I was happy to order that. I love the fact you can request lower sugar and lower ice. Yummy! I will come back again. read more

Gong Cha - Brown Sugar Milk Tea with herbal jelly, Large size. - Bubble Tea Near Me - Austin, Texas

They make great drinks, but the last 4 times we've gone they've been out of Boba so that's been super frustrating!

Gong Cha is the BEST! I love their drinks! My go to is the Classic Pearl Milk Tea - and let me tell y'all, it's probably the best milk tea I've ever had. It's perfectly sweet and refreshing, and the boba is super fresh, chewy, and tasty! Their passionfruit green tea and mango green tea are especially refreshing on hot days! I'm a huge fan of bubble tea, and the location of Gong Cha is perfect, because after a day of shopping in the Domain, what's better than some amazing boba? read more

Gong Cha - Pearl Milk Tea! - Bubble Tea Near Me - Austin, Texas

Broooo this place is actually the best cuz it's 30 seconds away from my place and i basically lived here when I didn't have WiFi at my apartment. Drinks are quality too (classic pearl milk tea is the way to go). That said, I'm REALLY sad right now because I had a really tiring day (first day of work!) and I had just gymmed so I was READY for some boba. I checked the time and it was 9:55. I debated whether or not to get boba, and I was like yes, yes I should. So I ran over there!! BUUTT, once I got there and was all ready for some of that bomb ass refreshing gongcha medium pearl milk tea less ice regular sugar, I saw the door was loCKED. I checked the time and it was 9:58pm!! Not to call anyone out, but I saw someone mopping the floor and like three other employees at the counter. I kept on trying to open the door or at least ask if they were closed and I didn't get a response :(((( I walked away boba-less and it was the saddest thing ever. Clearlyyyy, I feel very UPSEtt about this. I would totally give this place five stars but I feel as if I was deprived of my rightful boba so I am angry and sad!!! Pls don't close early next time :((( I know y'all wanna go home but I also want my boba :(( THANKS. read more

One of few boba shop in Austin, located on the further end of the strip shopping center. Small shop with few tables and couple bar chairs. GC is one of my many favorite boba shop so I was excited to find this gem here in ATX. The drinks are a bit higher in price here. Love that they have strawberry pearl and you can adjust sugar and ice level. The cashier got my order wrong, I ordered a strawberry matcha latte but got matcha latte instead, didnt mind it though. read more

Gong Cha - Bubble Tea Near Me - Austin, Texas

As another review states: "If you've been to other Gong Cha locations then there's not much to mention since it is a franchise and the menu is pretty much the same." This is misleading or uninformed. I can't verify whether there are fewer options, but the prices are different. A Large at the location near Lakeline is $4 but is $5 at the Domain location. Unless I'm unaware of a company-wide price change, that's a 25% upcharge. They also claimed I couldn't adjust the sweetness level of the Wintermelon Drink. I'm not sure if this was a mix up from the worker or if it's a limitation of this particular location, but I can for sure change the sweetness level at other locations. It was uncomfortable to drink at 100% sugar until the ice melted and watered it down. The boba also wasn't as cooked as other locations. tl;dr More expensive, way too sweet, harder boba. Was excited for this location but will continue to only visit the one up north. read more

I'm glad there is a gong cha in the domain! It is the same quality as the Houston locations. They have a bunch of different drinks and toppings so you can find something you'll like. My favorite is the dirty brown sugar with regular sugar, pearls, and with less ice. However, if you plan on taking your drink to go, make sure to get regular ice on a summer day. read more

Gong Cha - Dirty brown sugar milk tea with pearls - Bubble Tea Near Me - Austin, Texas

Gong Cha here has always been a hit or miss, which is weird because it's a chain and the recipes are standardized. For some reason, the one at Dobie Mall near UT campus has always tasted much better. Atmosphere: 2/5 It's super loud, as in you drop a penny here or whisper and it'll reverberate in the walls. Not an ideal place to sit here and catch up or get work done, but luckily enough you can take it to-go and stroll around the Domain Service: 5/5 Really friendly cashiers who are knowledgeable about the menu. I ordered something that was way too sweet and they helped me adjust it until it was just right Drinks: 2/5 My go-to orders are: Wintermelon milk tea 70% sweetness or the original milk tea 70% sweetness, with pearls The 70% is their default sweetness and it's enough to make this drink a dessert and satisfy your sweet tooth, I get regular ice because less ice means a lukewarm drink The milk tea here is just meh. Mild tea flavor, not very creamy, sweet, and watery describes it. The flavors are so mild that if you keep drinking it continuously, it doesn't taste like anything. The 3 star rating is because it satisfies a sweet tooth, but it's not great milk tea like ShareTea. read more

This boba tea chain hasn't disappointed us. Great new location at the Domain, next to JINYA ramen and across Orange Theory. It's a little small tea shop that has a few tables and chairs and simple design. Prices are 50-75 cents more expensive than the 620 location. Their reward system is not up and running until September 2019. For those who are new to Gong Cha, below are our favorites - all with 30% sugar, light ice, and with original milk foam: - Matcha Tea Latte - Milk Foam Tea (Any kind of tea is great) - Dirty Brown Sugar Fresh Milk - Pearl Milk Tea (Any kind of tea is great) - Lemon Ai-yu with White Pearls (Very refreshing drink - tastes like honey lemonade with lemon peels and lemon jelly. White pearls have slightly crunchy texture and remind me of coconut jelly) - Wintermelon Tea with Basil Seeds (Note that wintermelon tea is already sweet and you can't adjust the sweetness level in this drink. Just keep it as is and get regular ice if you want it to be a bit less sweet) - Coffee Milk Tea (A mix of coffee and earl grey milk tea. It's strong and yummy. Double caffeine from both coffee and tea will surely keep you awake ALL day. No kidding!) - Taro Milk You can always go for 50% sweetness with light ice if you have a bigger sweet tooth. If you bring your own cup, you'll get a discount of 25 cents per drink. read more

The earl grey tea is so flavorful! It doesn't taste like regular Earl Grey, but has a rich tea flavor. Boba is a great texture and firmness, even if on the smaller side. I didn't mind at all. Plus, the girls are so nice! I was on the fence since I had a pretty disheartening first experience at another one of their locations. But they were so wonderful, it made me want to give them a second chance. * Side note: Just don't show up to a Gong Cha before close as the boba is at the bottom of the barrel. When I did that at Cedar Park, it was quite bad. read more

This place is great, the pearls are delicious and the drinks can be ordered in smaller sizes. They have a good selection of slushies, milk tea, and just regular tea. Our drinks came out fast, I ordered the strawberry green tea with light sugar, it was just about right - can't imagine what it's like at 100% sweetened. By far the tastiest balls in town, you can trust me on that. read more

Delicious milk tea and great service. I like that you can adjust the sweetness, even for many of the flavored teas like the taro tea. And real milk is an option for those who want it, in addition to nut milks. The boba was 100% on point. Perfect consistency and good flavor too. Easily the best boba I've had in the Austin area. read more

Learn how to work the register without having an attitude. Also the boba pearls didn't have the normal mouthfeel and was similar to that of a thick cough syrup. The menu is also super confusing and different than the menu they advertise online. Overpriced, bad service, bad boba. read more

Very bad and rude customer service by an Asian guy ,if you don't know how to make drinks with no ice ,you should shut down business for futures sake , read more

Definitely don't come here if your lactose intolerant and want a milk tea, they do have milk alternatives however if your ordering a milk tea and ask for almond milk they will input it as a tea latte( which does not come with flavor or pearls even tho my drink does) so she added the flavor my drink I ordered was supposed to already come with and the pearls, and that added an extra 1.25. Plus the extra .75 for the almond milk. So my drink that cost 5.25 on the menu now cost me 7.25 just to literally add almond milk. My husband also needed almond milk and ofc we weren't told it would be 2$ extra each. So I paid $16 for two drinks that on the menu that should of only cost me about 12$ ALSO, the drinks are decent:/ honestly not even worth $12. read more

Had just walked out of a hot yoga class and the idea of a cool boba drink was super appealing so I decided to make a stop in at Gong cha. I decided to get the matcha smoothie with boba. The boba tasted super fresh and were delicious but the smoothie itself left a little to be desired. The ice to milk ratio is off so you get a lot of yummy matcha milk in the first few sips, then you end up getting a huge chunk of ice that takes a while to melt down before you can get at more of the drink. Then at that point, the entire drink is just watered down and doesn't have the same taste to it. Overall, the drink while not bad, ended up being underwhelming for me. read more

I ordered boba tea on 2/20/21 and it came out really bad. I come to gong cha on 3210 Esperanza Austin, Texas a lot. I really like the boba tea when it's done correctly, but sometimes the tea isn't consistent. Sometimes the tea is good and sometimes it's bad.I tried to get Alex to remake the tea for me but he refused and said it was your policy. I tried to explained to him that the tea didn't come out good, but he didn't care. I had to use my free boba tea promo. I ordered 5 boba teas also for my family and they also said it didn't come out good. This is really sad that customer service isn't Gong Cha's top priority. I don't think I'll be returning to any of your businesses. I hope you please have a talk to the staff here and let them know that they lost a great customer today. read more

It can get crazy busy/long lines during peak hours so watch out! Exactly what you should expect from a solid boba chain. Brown sugar milk tea boba is a classic here and definitely better executed than the one on the drag. read more

Great boba fast service very friendly. The staff even let's you have samples if you're unsure of some things

The brown sugar milk tea is so good!! I literally crave it everyday. My new go to boba spot and love that I live close by. 10/10!!

It's pretty cool to see a boba shop in the Domain, but I was kinda underwhelmed, unfortunately. Boba felt over-cooked and drinks were so-so. read more

I love stopping by this mini bubble tea shop every time I'm at the domain. The 4 star rating is because every time I happen to go I've waited around 5-7 minutes for my tea/smoothie. I could be wrong, but the size of the workspace for staff seems small and leads me to believe it's what could be slowing them down a bit. Other than that, the drinks have wonderful flavor, the staff have always been pleasant, and I love that you're given the option to modify the sweetness and amount of ice you want in your drinks. I hope this shop is successful and sticks around! read more

I am here to answer the question you are asking, is this place any good? Well, do polar bears love ice? Does a tree have leaves? Well is it great? Is the great wall great? Is the LeBron the greatest player to ever play? I think you know the answer to your question now. read more

4 tables and maybe 8 counter seats. Grab and go kind of place. Same Gong Cha as the other locations but what with a slightly higher price. Fair play given it's at the domain. Medium taro was $4.50. Friendly staff, clean restrooms. read more

Gong Cha - Bubble Tea Near Me - Austin, Texas

Ordered the strawberry milk tea and it did not look like the picture, which looks like milk tea made with strawberry milk along with fresh strawberries, but it ended up being regular milk tea with a scoop of strawberry jam thrown in. It tasted better after I stirred it and let it sit for an hour since it was infused with more strawberry flavor but still only drank about half of it. I did like the texture of tapioca balls here more than the UT location, though. Usually I get the Earl gray with the 3js, which I will go back to next time. read more

I came into Gongcha today and was helped out by Sara. She introduced me to the lychee oolong tea and it's my new favorite drink! She asked a lot of questions to understand what I like and what I would like to drink and ultimately suggested me that. With a friendly customer service and attitude, Sara turned me into a loyal patron of the franchise. We need more workers like her who is always ready to listen and understand the customers. Her customer service skill alone today deserve a raise. read more

Drinks are ok but bad customer service. The girl took my order throw the receipt at me, very RUDE!!!

Great location being inside the Domain and right next door to Jinya Ramen Bar. However, I would like to note that this location is more of a grab and go spot - the indoor seating space is very limited. Overall, I would say there are no big complaints except for the consistency. I feel like some days are much better than others but that could just be the freshness of the boba on each day. Still, happy to have a Gong Cha in the Domain and another location in Austin! read more

This place is great! We had the strawberry milk tea with boba and it was delicious; some of the best milk tea I have ever had. Also, would recommend getting it with the less or no sugar option unless you like your drink super sweet (we chose less sugar and it was just the right amount--not too sweet). I definitely will be back here again soon! read more

I frequent this location and enjoy their wintermelon milk drink. This location is clean and friendly. Service is quick and bathrooms are kept pretty clean. I usually come here to study when I don't want to study in my apartment anymore. read more

Milk tea shop that makes watered down milk tea. Imagine ordering a cup of brand name coffee and getting a cup of water with a hint of coffee. Expect to get that here but for milk tea. If you're looking for sugar water, this place is for you. Ordered: Earl Grey, no ice, 30% sugar, less boba. read more

Best boba place so far!!! The first Gong cha I went to was the one in down town Austin which is pretty far from where I live but when I heard another one was opening at the domain I was super excited!!! I always get the milk foam (matcha flavor) green tea! The milk foam is very addictive and yummy! I also like that they offer stevia sugar than just regular sugar! read more