Came in to purchase a complete set of clubs and can guarantee it would have been their easiest sale of the day. I'd already done my research and just had a couple quick questions to ask. After 30 minutes of being in the store - not one employee asked if I needed anything. Others who came in after me were greeted and offered help. read more

I came here for a driver fitting. Upon my arrival, he gave me a warm-up iron. Then I hit a few balls with a practice driver with a recommended shaft, and based on my swings, he made the adjustments and once that was done, I went over to the pro shop picked out my shaft and my grip and I gave it to them to install and I got it back a few days. No issues works perfectly. read more

Beautiful store, well stocked. Unfortunatly no customer service. I was there in the afteroon. More employees than customers. No one asked if they could help me. I was looking for a certain brand set of woods. I was ready to make purchase. I asked a gentleman folding shirts about a certain brand. He pointed me across the store where the clubs where the clubs were at. I can see where the clubs are at. I walked out liked wow i guess i will spend by 1000 or so somewhere else. read more

I went in for a fitting for golf clubs. They were very attentive as soon as we walked in. David took the time to help me out. I am new to golf and I felt comfortable with David's advice. He even allowed my kids hit golf balls, while he helped me out. Thanks David for all your help. read more

1 Star I drove from Napa specifically to get fitted, try the simulator, and purchase new clubs. Upon checking in, I was told to head to the back and that someone would be with me shortly. I waited 15 minutes, watching the employee in the irons section help other customers who arrived after me. I went to the front counter and politely asked the employee who checked me in if he could give me an ETA--5 minutes, 10 minutes, 30 minutes? His response: a shrug and "I don't know." That was it. After that, I decided not to spend my money here. A simple update or recommendation to keep me moving toward my purchase would have gone a long way. Instead, I left frustrated and disappointed. Poor communication and zero effort to help a paying customer. At first glance, it seemed like it was going to be a great experience. Not the case. read more

In-store pick up was quick and easy for my new push cart but I struggled with assembly. Ryan helped me put it together and showed me how to set it up and collapse it when not in use. I appreciate his patience and willingness to help me. I probably would have been late for my tee time if it wasn't for him so thank you! read more

WOW, lots of fun and giveaways... *Swing and Sip Social Event on Thursday, 09/26/2024 that we participated in the store. We stopped by the store to buy golf clothes a few days ago and met Corey Davis by chance. He approached us and explained of it. Appreciate Corey, you let us know it and It was awesome to join. There were lots of women golfers and chances to play together with women. I never had that many galleries while I was playing a golf. Excited and nervous but proud of me compared to others. David, a store agent, recommended me women Callaway Ai smoke wood club previously. I still enjoy it whenever I play with it. Becky, yoga teaching and golf coaching is energetic vibe and helpful. I like this store because of comfortable and approachable. read more

Golf Galaxy - Raffles tickets winner at Golf Galaxy - Sports Wear Near Me - PLEASANT HILL, California

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Scheduled a fitting 12-1. I had to walk out at 12:30. No acknowledgment that anyone was on the way or a be right there. The front associate had to come from the register to get me set up to warm up. A few minutes is totally understandable but at least say something. That was honestly the worst experience I've ever had. read more

Master club fitter Dave Nelson was awesome! Helped greatly with a push cart choice and new Ping golf bag. Great experience and bonus running into an old playing partner back in the day! ‍ read more

Golf Galaxy - Ping bag! - Sports Wear Near Me - PLEASANT HILL, California

Did a fitting here, which went okay - the policy is that a fitting cost applies to cost of club purchase. They do not mention that purchases must be made in store and other coupons are not valid if you want this to apply. Since I'm not local, this is pretty annoying. read more

Very impressive and friendly service! Thank you so much Levi! I've been looking for a new driver as a beginner in golf and I've visited a lot of golf stores. But Levi at Golf Galaxy was the most friendly and great coordinator who helped me to get the right driver and his communication was so kind and nice even though I have a language barrier. In my budget, he gave me a variety of choices and he tried to help me as much as he could while I was trying all the different drivers. Finally, I decided to get a great-condition TaylorMade SIM 2 Max which was pre-owned. I will visit hear again one day and find Levi to get another Irons and to replace my wife's golf clubs. Thank you for your great service! Awesome! :) read more

My husband and I went to this store today to buy a new golf bag. There was another couple who were also looking at golf bags at the time. An employee came out and asked the other couple if they needed help, then he walked away right past us without even acknowledging us. I guess the other couple were dressed better than we were. We left and took our business elsewhere. You have poor customer service and you need to fix it. I will never give you my business. read more

I Was In this store for one hour and 14 minutes and wasn't even spoken to until I was walking out the store. Didn't seem like any one else had that problem I wonder why!!!! I was putting balls for a hour employee entered the area with a customer and when that exchange was over he just walked off!?! Six employees on the sales floor at the time and yes I actually counted ! Two was just playing around swing clubs two where BS at the register and the other two I passed on my way out. they didn't even knowledge me or even make eye contact! I want be recommend this location to anyone I know! read more

I don't golf or know a whole lot about it, but I was asked by a friend to pick something up. My friend was celebrating an anniversary with their spouse, and since their plans weren't around here, they weren't able to get what they needed themselves. My friend's spouse is big on golf, so I guess for the anniversary, my friend wanted to buy them something. Jacob and Kiana were super helpful and outgoing. They were patient even though as I said, I don't do anything golf related. Jacob and Kiana not only helped me find what I needed to get, but also gave me a gift receipt that way my friends could exchange the item themselves in case anything goes wrong with it, they don't need to call me. Thank you both for your help. read more

Only problem is that they have not sent the return kit for club returns. Good prices if they will accept my return.

Really appreciate the staff at Golf Galaxy. Bought the wrong clubs looking online and failed to get fitted and get a swing analysis. The crew at Golf Galaxy helped me out greatly and were extremely professional and welcoming. If you have issue, questions or just want to get some good consultation with the best equipment for you visit the store. I know online and curbside pickup is best during these times, but getting service onsite can never compare. read more

This place had a great location, good parking and was nice to see lots of choices and services. I came in to replace an entire set of golf clubs from the ones I've had since college. Went for Taylor made M6 clubs and was told that they only had the SIMS for irons. No sweat let's do it. I was fitted by 2 individuals at 2 separate times, both gave me info that (1) said my golf swing was too slow for my shaft and should get a softer one. Ok? Sounds good.(2) guy said my swing is fine and the other guy was wrong. Ok?? Next week I came to pick up and was met by my original salesman and I told him what the guy fiting me said, he immediately said, "that guy doesn't know what he is doing, some people like to pretend they know" I was....hmm. ok?? So, he says I needed stiffer flex and went on to fit me and I went home w my clubs. I went to the range and seems fine, my normal slice was there and thought, hey! New clubs same me. Well, I went to Keplers in Walnut Creek to get my clubs regripped and maybe get a fairway wood. The guys there literally spent 1.5 hours fitting multiple shafts, heads. Brands, tips on my swing, etc... I left there feeling good and finding out about the Ping 710 irons and g410 drivers. Super forgiving and I felt confident w those. According to the computer. I NOW had the bestvshaft and heads combo and true enough, I was fitting it 15 yrds farther and close to the center! I asked the guy if this computer was off? Nope. I was just more confident w the fitting and now w my swing. I tried to return my taylor made at Golf Galaxy and they only allowed me to trade to the Pings. I wanted to bring my business to the better store, however, I was only able to trade to the Pings. It was nice of Golf Galaxy to do that, but, you know what? It would've been nicer if they took the time to help me the first time around properly. Also, shout out to Kepler. They gave me all the neccessary shaft stiffness, type of clubs, etc... and wrote it down for me, so all I had to do was hand it to the golf Galaxy guys. Lesson. Galaxy Golf guys are nice. But go to Keplers in WC for a true fitting. read more

I went in this morning to see if a new set of clubs would help my game. I brought in my current 7 iron and Joe looked at my numbers on tracman in one of their booths. We compared my current club to various shaft and head combinations to see if I could get more distance and club head speed with a newer set. Joe was very honest and said my current clubs were equivalent to what I could get with a newer set. He said it wasn't ethical to try and sell me something that wouldn't really make a difference in my game. I really appreciate this level of honesty and not just trying to sell me something. read more

I purchased some very expensive clubs prior to the name change to Golf Galaxy. They were top line Calaway's. Also got 3-5 woods. The last time in Dave got me set up with a new driver to replace my ping. I just came back today saying I played all week and just couldn't hit it straight. So he took care of me and changed my shaft. I showed him the 7 iron of the expensive set thinking maybe going to a graphite shaft would make a difference with the irons as well. He said "dude unless you are a zero handicap, these clubs are all wrong for you. These are blades and they are used by the pros. I know I didn't sell you these! But I'll be sure to get you the most I can toward a new better set Tailored specifically on your swing.". So I swung another set of Callaway's he set up for me to try. The difference was huge! Compared to the ones I had been using it was like trying to swing a sledge hammer to kill a fly. The new set was light, balanced, got good consistent distance and loft.... perfecto! I shoot in the high 80's mid 90's regularly. This should knock 7-10 strokes off my round consistently. Now I really do have on order a greasy can of whoop ass! Thanks Dave! read more

Golf Galaxy - New driver and a fresh can - Sports Wear Near Me - PLEASANT HILL, California

I was there for an hour and couldn't find a single person to help in the golf section or anywhere in the store. Horrible!!

This is my second visit here but some reason or another I keep getting very Rude Customer Service! I was spending $400 on clothes and found a 2016 Ping bag that had no tag with a price. Guy behind the counter said if I find the same bag out that would be the price. I walked away to grab some balls and find the similar bag but the Ms. Manager now behind the counter, would not honor the price and wanted to charge me $10 more than the 2017 model that was out on the floor. Really don't understand why it is such bad customer service!! I would just buy directly at Dicks if they had more selection but this Pleasant Hill store sucks! read more

Golf Galaxy - Spending $400 on clothes and the lady would not honor a price ok for $10 off a $230 bag...extremely pour customer service!! - Sports Wear Near Me - PLEASANT HILL, California

My boyfriend and I went in to try to look for new golf clubs. One of his recently broke, and we went in looking for a replacement. We asked one of the workers for help finding a new club, where his only reply was that my boyfriend should buy a complete new set in order to for him to play "real golf". Not only was this insulting, but he didn't help us with our question either. We then walked out empty handed and frustrated. Terrible customer service. read more

Went in to get my Scotty's lie a degree or two more flat and they proceed to bend it about 4 degrees upright with the flange bent in a odd way. I go back to have it returned to it's original state and they tried but it's still slightly off. Save your time, money and clubs and go to Kepler's, they actually know what they're doing over there. read more

Prices are good, however, the bathroom was disgusting. Dried poop on the toilet seat. The next stall had dried spit and, what I assumed was other dried body fluids all over the stall walls. I'll drive farther to go to a place less filthy next time. What a disappointment!! read more

Do not listen to the negative reviews. Went in on a Sunday to purchase my husband new clubs as his retirement gift. Brought our son who was visiting from Oregon as he was in need of some clubs as well. We were greeted as soon as we walked in the door. We were asked what we were looking for and had someone helping us within minutes. My husband picked out a few options and then Charlie took us over to the simulator. He was extremely helpful, and very nice. Its been awhile since we bought new clubs so he was showing us everything we were interested in and more. We weren't rushed at all. As we were at the simulator our son was walking the rest of the store. We were there for a couple of hours and everyone was so very friendly and helpful...especially Charlie. We left the store with clubs and clubs and many accessories! read more

Amazing deals if you know where to look. Got a barley touched ping driver g430 for well below market price. Ryan the manager at the front hooked me up with a driver head cover and wrench tool as well, he made my day. 100% reco coming here, patiently shopping, and talking to the staff that are super helpful. They can busy so be patient. read more

Bought my son a new set of irons after I got a great online deal / coupon. He liked them, but after a little online research wanted to see all his options. I totally understand as golf is a mental game. Walked into the store and explained the situation to Brandon, an associate at the store. He watched my son take a few swings and, after talking about what our budget was, took us to the trade-in section. He could have easily walked us to the latest club selection, but that would have been a big up-sell. We pulled three really good options from a lineup of really nice used clubs and Brandon tracked everything on the computer. One set, the Titleist AP2's were perfect for his swing and right on budget. The only problem was the set lacked a PW. Brandon found us a new PW, but alone it was going to be $120. His advice was to check on trade-ins at their SJ or Roseville locations and to try to get the wedge that matched the set. Either that or go online and search. Of course he was happy to sell us the new club, but gave us all of our options. Later, an online search produced the wedge (used, in great condition) for $70. He could have easily pressed me to buy the new one, but that would not have been the best for my son. Instead, my trade cost me a whopping $30 and I will be a customer for life. This was great customer service in an era when it is usually lacking. Go visit these guys. They are honest and solid. read more

The store is huge! The staff is super nice and knowledgeable :) They sure know their stuff! Will recommend to anyone who loves golf! Taylor Made gave me the brand new Sim 2 driver head when the old one cracked with no issues. Excellent customer service! read more

So far so good! They have a very nice selection of women's golf clothing which I was happy to see. Bought a few items and I'm going back today to buy a few more things. Talked to the cashier about trying out clubs and getting a fitting. He was very helpful and friendly. And no pressure at all, which I liked. read more

Racially profiles customers. I was endless followed around by an employee. He made me very uncomfortable and made me feel not welcomed. I told the employee that "I was good and didn't need any help" and he stated that he was "just doing my job sir". I was the only Pearson of color in the store at the time. It's also disturbing to read a previous review of a female customer being inappropriately touched in the store. Management said that has happened before. If it's happened before, why the hell is that employee still working there??!! If you are in the area check out Golf Mart or Kepler's. read more

Great place to get your clubs shortened at an affordable price. They did a great job. Highly recommend.

They definitely profile people on appearance. My boyfriend is new to golfing so we don't look the part and got followed to the point where it was uncomfortable by one man and another employee even made a comment to him when we were in the shoe department. I understand loss prevention is a part of retail but we gave no reason for them to suspect us of stealing, we were the only customer in the store wearing tight workout clothes in summer, how am I going to fit a pair of size 11 shoes in my purse? Lol pretty sure it was based on our appearance. read more

Store service is 10/10. Jacob handled balls so nicely. There were a plentiful amount of balls to choose from and they were all organized by Jacob. He was super friendly and helpful. I would let Jacob organice my balls at home! read more

The workers here just go to work to get a paycheck, they don't give a damn about the customers or customer service. Waited for 20 minutes to get help, asked the cashier to send someone over and even then no one came by. We had to track someone down. There were about 3 other customers in the store. We wanted to buy a whole new set, but regardless if a customer comes in to spend $2,000 or $2, they should be acknowledged read more

Love visiting the place to walk around and check out some of the golf equipment but the fitting was not up to par as some of the other golf stores I have been to. read more

Don't listen to the reviews, great and patient staff. Charlie was wonderful and was with me for over an hour helping me decide on the right putter. Great guy, great store, great selection. 100% reccomend. read more

Had to leave with no customer service... Walked around for 20 min... Then headed over to simulator to test out i59s and i230s but guy said the one guy hitting has the i230. Nothing like I can get you set up with something else to try or let me call one of the two guys standing behind the counter just talking to come help you out. Literally not doing anything. Was about to buy a new bag and set of Ping irons, but not anymore from this location. Will never go back again that is twice, dumb on me. Going to go to Golf Mart down the road. read more

Steph and Charlie are amazing. Helped me with irons and a driver. They are experts who are friendly and can work with you to find the right clubs. We went through the custom fitting process through the simulator and they were so helpful. Come see these guys, they're awesome. read more

Great selection and good hitting bays. BUT club fitting was pretty awful. The guy helping me didn't know what they had available in shafts, didn't know they had different length shafts, kept using different style and brand iron heads when trying to select a shaft, etc. I would recommend going elsewhere if you need a club fitting. If you know exactly what you want then this place is fine. read more

I don't understand all the negative reviews. I've been in over a half dozen times and have experienced great customer service. Went in 2 days ago to shop for new irons and worked with Sam. Tried multiple head and shaft combinations to find the right fit...and all he cared about was making sure I felt comfortable in what I was hitting. Bought new irons, fairway and rescues, and had my driver fitted with a new shaft on his recommendation. Then to top it off they put all new grips on while I waited....Mike insisted I not waste a trip to come back and stayed 30 minutes past closing to finish setting up all my clubs. Now that is customer service!!! Thank you Golf Galaxy team. read more