Very disappointing experience at Golf Mart…read more We arrived on Sunday at approximately 4:45 PM because Google showed the store was open until 5:00 PM. Before we could even enter, an employee stopped us at the door and told us they were closing early. We explained that we only wanted to take a quick look around, but he went to ask the manager anyway. Manager John Z. then came to the door and told us the same thing--that we couldn't come in despite it still being within posted business hours. He offered a lame explanation about a power outage the PREVIOUS day and internet issues, but none of that explained why the store was refusing customers 15 minutes before its advertised closing time. How did they stay open from 10am-4:45pm? Yeah, totally not buying that excuse. If the store needed to close early, the hours should have been updated accordingly. Instead, customers were led to believe the store was open, only to be turned away at the door before the posted closing time. It felt like they simply wanted to leave early rather than honor their stated business hours. Very frustrating and not the level of customer service I would expect.

Visited Golf Mart in Walnut Creek this past weekend and found the set I've been looking for that I…read morehad previously seen in the south San Francisco location back in May. First time at this location, and parking was super easy in their lot. The store layout is very clean and easy to navigate. Plenty of selection when it comes to apparel, clubs, and bags. They had like 4 hitting bays with launch monitors. Scott was able to set me up with one while I tried out a few iron shots with the set I was eyeing. After a few swings, I was sold. Working with Scott and Jeremy was a breeze and ended up with a brand new putter as well. While some people like to thrift shop for clothes, I like to do that with golf clubs because the demo and trade-in pricing on clubs are a good way to save money of clubs that you actually want. The 90-day return policy for store credit allows you to take what you buy out and play them for up to 90 days. If you don't like it, you can swap them out for something else. And with golf, the money can always be spent on something golf related. Played my first round with my new set, and love em. Will probably be back to get them re-gripped soon.

This is my second fitting with Darron DeGeorgis at Keppler's. My first visit was for complete set…read moreof Ping irons. Wonderful experience. I wanted to look in to replacing the "top" of my bag. I scheduled an appointment with Darron. A very simple process with Keppler's. I went in ready to remake my driver , 3W, 5W and possibly the hybrid set up. Keppler's Ask that you only bring in the clubs you are looking to be fit. Darron had the hitting bay set up quickly, and after a warm up, we started. I hit my current driver, usually 4-5 hits at a time. Darron evaluated the results and started to calmly make changes to my driver head and shaft. He also had me hit 2 different "new" Ping drivers and evaluated those results. Darron then had me hit my 3W and 5W. He liked the numbers, but made some loft adjustments on each and I was hitting them well. He had me go back to hit my current driver with a Ping shaft change. That was the correct set up for where I am currently. Bottom line, I was ready to replace three to five clubs. I was VERY satisfied with a shaft change , along with some setting tweaks. I was hitting the driver much better than when we started, and have even more confidence in my 3W and 5W. If, your goal is to be in the best equipment, fit for you, go see Darron. He is truly invested in you and your game, not in trying to sell you some "magic". Keppler's is terrific. Thank you Darron.

Great service. Great products. Very knowledgeable. Easy to to work with! Many different quality…read moreproducts. When it comes to golf they are the BEST!

Came in to purchase a complete set of clubs and can guarantee it would have been their easiest sale…read moreof the day. I'd already done my research and just had a couple quick questions to ask. After 30 minutes of being in the store - not one employee asked if I needed anything. Others who came in after me were greeted and offered help.

I came here for a driver fitting. Upon my arrival, he gave me a warm-up iron. Then I hit a few…read moreballs with a practice driver with a recommended shaft, and based on my swings, he made the adjustments and once that was done, I went over to the pro shop picked out my shaft and my grip and I gave it to them to install and I got it back a few days. No issues works perfectly.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

I bought a pair of new shoes, but when they came they were already laced up and tied, and out of…read morethe box wrap. It was a labeled as Endzone Return Order.

Great selection, better service and value was fantastic!!! Wasn't sure they would have what I was…read morelooking for and not only did they have it but was my size and my price

Everything is overpriced! Folks are better off shopping on eBay or going to a garage sale to find…read morepre-owned sports equipment! Their quotes for your used sports equipment are laughable. Please don't waste your time making the trip! Save your gas... Like I said, better off selling it on your own via eBay, Mercari, or Facebook marketplace!

Since my 12 month package is over, I guess I can finally update my review. I started at a 24hcp and…read moreended at a 12.6hcp. I would have continued with Tom but due to my new schedule, it made it tough to continue with the 1 hr drive each way. Thanks again NCGA and I will miss seeing everyone on a regular basis.

I'm very pleased with NorCal Golf Academy in Walnut Creek. A few months ago, I started golfing…read moreagain with friends. It's such a difficult game but can be so rewarding. I tried a couple of places for lessons. Then, I tried NorCal. In a short 3 months, my game is improving!! Lulu Huang is my instructor and she's top-notch! She's an expert, patient and professional which I appreciate. I highly recommend NorCal Golf Academy whether it be for extensive coaching or to improve your game. Thank you!

Love that the place is nearby but I recently soured on them for a simple reason: I couldn't find…read moresomeone who knew how to operate Trackman. I visited to get my distances dialed in, and got assistance after with an email of the report. Turns out it was a single video of someone else. After several days of waiting, I finally got a report with some data. But Carry and Total Distance were not available - whether via browser or the Trackman app. Then I was told I had to have signed into the their bay when I was onsite. But when I arrived onsite with a buddy, we both said we need help getting set up and thus we thought we were - turns out that wasn't the case. Seems to me that if you know Trackman this place may be worth a try. If you don't, you should learn before you go or risk the chance of not having key data available after the session. Unfortunately, with all the back and forth and the fact I never got the 2 most important data points I wanted (the reason I signed up was to dial in iron and wedge distances) I would reconsider going here. When I suggested that all employees become proficient in Trackman and asked what they thought I heard nothing back. Probably worth a try, but, buyer beware. If I were the shop owner, I would have offered a return session on the house. This never crossed their minds. Too bad.

Kevin is a great instructor. He helped me improve immediately. I am very new to golf, and was…read moreswinging on top of the ball quite a bit. I was frustrated with hitting little dribbler shots. I don't seem to have that problem too much since training with Kevin. He helped me pick out new irons, my old set I bought off Craigslist and was missing clubs. The drills, the set-up, the swing are all improving my game. Looking forward to learning as much as I can through his instruction.

I had purchased a golf cart an 1999 easy go for $2000 on Facebook marketplace thinking it was a…read moresteal of a deal. The first day I got it the wire cable to the battery was corroded and came undone and then less than a week later, it completely stopped running and here I am stuck with a golf cart that I can't move. I didn't know if I should fix it or how to get rid of it , or if I have to throw it out. I called a couple places and no one really wanted to listen to what I had went through or what my current situation was. No one cared. All they wanted to do is sell me a $10,000 or $20,000 golf cart . BUT then Chad answered the phone. He patiently listened to me and he actually cared! I was able to get the golf cart easily repaired for an affordable cost at my home because they sent John to repair the cart. John is a super honest guy another really special person. Chad made sure I was taking care of that. I can come back for any other services or for my next purchase which won't be a rip off but a quality cart with quality service. Chad was like Superman to me that day I needed help. I am so grateful for this establishment It won't go anywhere else! In fact, I'm gonna refer everybody I know here! Thank you Chad !

I hired them to change out my batteries in my UMAX vehicle to lithium batteries and put something…read morein the cargo bed area to prevent rust and put in a new clear windshield, as the old one was very dirty and scratched up and tinted and I could barely see out of it. They did a FANTASTIC job - put some starboard in the bed and also cleaned and shined up the outside of the vehicle. It looks like a new cart! They are great!

I am an absolute newbie. I've had a couple of lessons now with Rob, they are fun and I can see…read moresome, some improvement. I look forward to many more lessons and learning the basics of this game. Rob is a good instructor. He explains things well makes good examples and corrects what needs to be corrected.

Rob is a character, which is great and fun, but more importantly he is an excellent teacher-coach…read more I'd been a single-digit player for an age, but scores were creeping up and short game was letting me down. Invested in new irons at Keplar's and Audra suggested Rob. One session identified a significant flaw with my hands and added real stopping power on the green with short wedges, something I'd really struggled with for years. I'm back to recording scores in the high 70s/low 80s. Rob didn't know but I have doctoral-level biomechanics training, which allowed me to especially appreciate his ability to blend the technical with the art that is golf. Well played, Rob!