Transferred our go to pharmacy to Golden Gate from recommendation of a friend. Walgreen's near us is closing their store and finally decided will give Golden Gate Pharmacy a chance to be our go to pharmacy. The service was excellent. Filled a prescription and waited less than 10 minutes. Asked Golden Gate Pharmacy to transfer our auto-fill prescriptions from Walgreen and they did it within a couple of days. Received a call to pick up our auto-fill prescription. read more

Folks here are very efficient. Not the most friendly but they get the job done. Brought my mom here for both the Covid and RSV vaccines with no out of pocket expenses. read more

This is a neighborhood gem! A small unassuming storefront bustling with activity inside. What an amazing team! Everyone is so warm, inviting and professional! Have been going here ever since the beginning of the pandemic to receive my covid vaccines. I have since received my RSV, Flu, and updated Covid shots for 2023. Every visit has been literally painless and stress-free! Thank you Owen, for taking care of me. You are amazing! Thank you to the entire team at Golden Gate Pharmacy!!! read more

I switched over from Walgreens to Golden Gate Pharmacy. The prices are more affordable and the line is way shorter. They are quick to refill your prescription. Because it's a local pharmacy, I usually call few days in advance to ask for a refill just in case they get busy. read more

It doesn't make sense, they have the delivery service but they have to wait for the Free service until 4 pm. You have patients are waiting for the medicine to be delivered asap. They are willing to pay the delivery service. Please deliver the medicine when they call. My father is 96 years old and has very back pain, yesterday the doctor prescribed a pain medicine for him then I called the pharmacy to deliver the medicine for him asap, they didn't tell me when to deliver then I called again they told me they will deliver after 4pm, Unbelievable! read more

My parents use this pharmacy because they speak Cantonese, but that is about the only reason to do business with this place. Their customer service is terrible, prescription refills are sometimes not ready for pick-up even though you go there after the pick-up time they tell you, they don't call you back when they say they will, and they generally don't seem to care about their customers. Recently we went to pick-up medication at this pharmacy after the promised pick-up time/date and was told that they called us to tell us that the refill is not ready until next day. We checked both of our phones and there were no missed calls or voicemail from this pharmacy. Liars! Then they say they received a shipment of the medication we need and it will take about 10-20 minutes to refill. If you forget to refill just say so and stop lying! If you really didn't have the medication then actually call the customer and leave a message next time! Speaking to them over the phone to order re-fills or prescriptions is generally easy, but they don't tell you basic info such as if there are any co-pay/ cost unless you ask. Sometimes they say they have to check and will call you back. The reliability of these call backs is 50/50. Sometimes they will call you back and sometimes you'll have to call them back and ask again. The employee answering the phone here and the cashier/front office employees need to be trained in customer service. When you enter the pharmacy they just stare at you, don't say a word to welcome you, wait until you reach them at the back of the pharmacy, then perhaps they will speak with you if you say something first. Otherwise they just look back down and continue what they were doing. Not to mention they have private customer related information at the counter that anyone can clearly see. The delivery service requires 5+ items to get free delivery or you'll get charged $3.50 delivery fee. They will tell you the estimated delivery window time, which is usually about a 2 hour window/period (i.e., between 5 PM - 7 PM). We are currently searching for another pharmacy to do business with and we suggest you stay away from this pharmacy unless you want rude, unreliable service with your medications. read more

I have been using this pharmacy for several years and have had nothing but excellent experiences with them. The pharmacist-owner and his staff are all very friendly and helpful. Although it is very busy here, the waits are generally not too long, and the staff work very hard to serve customers as quickly as possible. They recently moved next door to a much nicer and larger store. I prefer using this small neighborhood pharmacy over the Walgreens on the next block because among other reasons, they always remember me and call me by name and always try to get the lowest prices for me. On a couple of occasions, I checked with my insurance company to find out my cost for a prescription and then when I ordered it at Golden Gate, the pharmacist actually filled them at a lower out-of-pocket cost to me. This pharmacy should not be confused with Golden Gate Pharmacy in San Rafael, which is a pet pharmacy, where coincidentally, my vet also orders meds for my dog. read more

Have they changed ownership? They've become very difficult to reach by phone and pharmacy deliveries are way off schedule. I've used them for years, but they aren't reliable any more. read more

Great neighborhood Pharmy. Ruby is always very helpful.

It would be good if you answered your phones! We have called and called your pharmacy to inquire whether our prescriptions are ready for pick up and no one ever picks up nor does it have a messaging system. How do you expect customers to magically know when their medicines are ready? read more

It's a okay pharmacy. The workers can be real grouchy, but they get your medicine to ya. They don't explain how to take them and stuff but you can always read the label. I don't like the smell in there that much either.. read more

I brought in a prescription. They said it would take a couple days because they didn't have it in stock. I actually waited 2 weeks and went in to get it. They said they hadn't filled it because they called my doctor and left a message for him to confirm it! But they hadn't bothered to call me and tell me this. I called my doctor and got right through. I waited another two weeks and got the same crap. It's a wonder they can stay in business with service like this! read more

I went there once for some meds for my cold. So I walked and had no idea what to get. So I asked the pharmacist there. He was helpful in giving me some ideas what I should get as well as providing detailed information on side effects and usage. read more

This place really sucks. Their record system is all in a mess. I ordered something, they got me something else and I had to pay for the wrong item any way. I asked them what about the wrong item, they told me just throw it way!! thats crazy! Although I got it cheap from my insurance, still, the pills would have cost a lot of money without insurance. They are abusing the government money! The only one thing I gave them one star ,is their free delivery. Other than that, ZERO! read more

I like this pharmacy.. Walgreen always has a long line.. And the employees are all very nice. They give discount for my family..and always answer my question nicely.. I don't know why people wrote those bad review for them..!? They always help me with my insurance plan.. read more

The pharmacist was very helpful. My prescription wasn't covered by my health plan, but he helped me to contact the doctor and change to something else, so I didn't have to pay over $100 for my prescription. The clerk in the pharmacy was so very friendly. I like this community pharmacy. I will fill my prescription from now at this place. read more

I go there every month with my Dad! Very good service n they are very nice! Thank you all for your patient!! Thank you.... Mar, Naw

HOLY COW. I've never encountered such rudeness over the phone as with this place. Our vet inadvertently gave us the wrong GGPharm number, so I called here. The initial person was very helpful in trying to find out what we needed, but couldn't find our prescription. The person she passed me along to, older man, heavy Chinese accent, was, in one word, an ASSHOLE. Rude, condescending, and didn't even try to help me when it turned out that I had the wrong place. I asked for the right number, since they are connected and he refused to give it to me. He then hung up on me. I called back - disconnected again. Called again - disconnected again. One last time, I called and expressed my appreciation for the first person who helped me, and then....I hung up on them. I have a lot of options when it comes to filling prescriptions or shopping, in choosing where to spend my money. THIS place won't be one of them, and I recommend purchasing elsewhere, where the main person running the show is decent to potential customers. What a jerk. read more