I discovered this business through Craigslist when looking for two same-day Book of Mormon tickets for 4/25/15. I called and inquired about their ad, seen here:
https://gyazo.com/b6ff5139c69ff150cd05c28011f0f585
and
http://chicago.craigslist.org/nch/tix/4995960794.html
The man on the phone, Jerry, said they only had 4 tickets left for the show. The seats were in Orchestra Center, row D, aisle seats, for $145. I was surprised and asked why those seats were not on the website or their Craigslist ad (seen above). He said that the ads changed all the time and was not sure when he got them. Ad was posted at 2:06pm, I called at 3:57pm. He said they must have just gotten them and that they were "right in the center, Row D, against the aisle." I had originally planned to purchase Orchestra Center Row B for 135 each. It was worth it to me to sit a little further back in the same section for an additional $20.00 total so I bought them.
When he sent the email confirmation with the receipt, I immediately noticed that the seat section was Orchestra LEFT. Simple mistake right? A typo perhaps. I called back immediately to resolve the issue. I was put on hold 3 times and was not able to speak to Jerry. Jerry was on another call and the other representative was not able to help me or get his attention. We had a train to catch so I hung up and planned to resolve it in their office.
We arrived at the office and Jerry was not helpful at all. He said that he told me the tickets were in the center, on the left side, against the aisle. What? There are three distinct sections of the Orchestra section at Bank of America theater. These were in Orchestra left, against the aisle. I said that I ordered Orchestra center, row D and that I was lied to about the seat location. I wanted a refund ($20.00) for the difference in reference to the Craiglist ad I had originally inquired about. He said he couldn't do that because he made no mistakes, the prices change all the time, etc. He called up the next customer and that was that. What he did was shady and unprofessional. Not only was I lied to, but I paid extra in the process. Very frustrating to spend almost $300 on tickets and feel ripped off. Terrible business practice and I will never use this company again. read more