I found an amazing deal for Hamilton tickets out of state and was willing to make the trek over the weekend at the price of a lifetime so I made the purchase unbeknownst to me of all the negative reviews out here. I immediately received a confirmation email of the purchase to wait for an email with details for the electronic transfer of the tickets. Mind you the show is 4 days away so after 19 hours of no further word from the seller, I worried and found all these frightening reviews so I called my bank to see about disputing the charge which included the insurance in case I needed a refund. By the way when I reached out to the insurance company using the link they sent me, it said they could not locate a policy number with my name and number. So don't bother with the insurance in my opinion- just a way to give them an extra $25. The bank suggested I try to reach out before I perused the disputed so I emailed them using the same email I got with the confirmation number. I was polite, brief and asked for an update. I received a very professional and friendly email reply within 20 minutes suggesting I wait and explaining the process a little better about waiting for the seller to contact me via email. Then not 30 minutes later I received an email with the ticket transfer from Ticketmaster and after I signed into Ticketmaster I was able to transfer the tickets easily and quickly. Maybe it was luck but all worked out splendidly for me despite many of the other horrifying reviews. Just be patient, courteous and give them a chance because once they have payment your best bet is to use kindness as your weapon of choice and see how much further you will get like I did the very first time. Hope this helps some folks but I might stick to purchasing straight from Ticketmaster in the future but if you made a purchase and don't hear back quickly just send them a nice note to ask and you might be surprised at the outcome! read more

DO NOT USE THEM FOR ANYTHING EVER!!!!!!!!!!!!!!!!!!!!!!!! JUNE 2026 Spamalot! at Ordway, Saint Paul, MN I am disabled.  Because I have MS I booked seats in that section on the main floor because there are no stairs and the seats are more comfortable. Nowhere on your site does it say this may happen. I have never had any vendor, especially an event, change where I am sitting. It is not only a monetary issue. Because your system is not customer focused I had to waste my Saturday afternoon emailing you. This could have just as easily been resolved 24 hours before the event. They kept literally repeating that they bear no responsibility because they are a secondary ticket marketplace like their AI bot had a twitch. read more

Paid for front row tickets. Received different tickets than what I agreed to pay for. They told me those front row seats are not avaliable that they were miss listed. Lady on the phone was unprofessional when asked why . She could not give me an answer. DO NOT BUY FROM BOX OFFICE TICKET SALES. THEY ARE A SCAM !!!! read more

I happened on the website as a result of calling the phone number for Broadway Arizona phone number. I was sold tickets for seats that don't exist. read more

Charged $590 for 2 tickets that cost $72 each. There were plenty of tickets available for $72. Unaware person got caught my this company. Beware.... read more

This business employs high pressure tactics, charges extremely high service fees and the ticket prices are inflated. Their name indicates they are an official site when in fact they are not. So unsuspecting customers are scammed. Don't buy tickets from this unethical, immoral company. read more

Absolute garbage. I ordered ADA tickets at 12:01 on Tuesday, May 5. On Wednesday, May 6, I received a text message to call about the tickets. On the call, I was told the tickets were no longer available and that they could put my disabled friend 2 rows above us. I stated that was not a good solution and requested a refund. Initially, I was told that a manager would have to approve the refund. I asked why they would even have to approve a refund when they were taking the seats we paid for. The same seats that accrued a 17% fee for no reason. Do NOT buy any tickets from these swindlers. They don't care about the disabled and they oversell their overpriced seats with hopes of keeping the seats AND the money. read more

NEVER EVER USE THEM!!!!.. They charged me over twice the fee for tickets I purchased for Hamilton. They charged me $123 dollars per ticket. When I received the tickets, the price printed on them was $49. They stated I would not receive a refund They get away with charging whatever fees they want, while claiming to operate as a third party seller. They are thieves. Shame on them and any person employed by them. read more

They appear to be the venues official site but there a third party ticket reseller. The tickets are double and triple the face value and the fees are exorbitant. Never use box office tickets it's a rip off. read more

Terrible - 1 hour before still didn't have tickets! Unacceptable. Basically they said sorry the seller doesn't have, here's your refund. I had my whole family with me at diner before the show and no tickets!! read more

Ordered tickets for two venues (Twelfth Night and Symphony) same week at Lenox MA. The Twelfth tickets came in for Washington, DC; the symphony tickets confirmed for Lenox were later canceled without any explanation. The Twelfth tickets were corrected after a number of emails. read more

This was a very disappointing experience. I purchased tickets weeks in advance for The Nutcracker in Austin and was told I would receive them the day of the show. I was concerned but was assured this was normal. On the day of the performance, I was emailed around noon and told the tickets I purchased were not available. I was offered an "upgrade" and agreed, just wanting to take my wife to the show. Later I was told those tickets were also unavailable. Then, just a few hours before the performance, I was informed that my account was closed and my order could not be filled at all. This was supposed to be a special occasion. My wife was excited and had even bought a new dress. The stress and disappointment at the last minute were unacceptable. I believed I was buying directly from the ballet, not a third-party reseller. That was my mistake. Lesson learned: I will never use this company again, and I strongly recommend others don't either. read more

this is a scam. you are not calling the venue and they sell you tickets that are not even available for 3x the price!! do not buy from them read more

Wish I could give ZERO stars. Customer service is rude. I purchased tickets yesterday for an event in 30 days (not a big deal like Hamilton or a concert) and tickets won't be delivered until Jan. 1. I was suspicious when I was going through the purchase because I was unable to choose what seats I wanted. They upcharged general admission tickets from $5 to over $44. When I started researching today and read all the horror stories, I tried to get my money back. As I said customer service was rude. Refused to refund. I filed a complaint with the Better Business Bureau. If they think I will stop trying to get a refund, they can ask me about the general contractor I successfully had charged with felony theft. read more

The woman who answered the phone was incredibly unprofessional and rude. I was ordering tickets online for a local theatre and for our 2 tickets there ended up being an $11 internet processing fee. I called the number listed (which I thought was the theaters box-office but ended up being this call center) and asked if I ordered over the phone, if there would still be a fee applied or not. Instead of answering that question, she said she could sell me tickets and said prices start at $100+. I replied that the tickets I had in my cart were $47. She nastily replied "$47 with a $5.50 processing fee? You wasted my time" and hung up on me. I called back and before the first ring, she ended the call. I tried a few times and she denied the call each time. I called from another phone and she picked up instantly and I told her we had just spoken and she instantly hung up on me again and then refused calls from that phone. I know in my line of work, I am not allowed to ignore calls from customers no matter what mood I'm in. But to be nasty, unhelpful, imply I'm cheap, hang up on customers and on top of it all, lie about the price of tickets, feels very unprofessional and like a bit of a scam. I will be letting the theater know what type of company they are associating with so people don't accidentally think the theater themselves are this unprofessional and poor. read more

I purchased 2 tix in July for a show at Disney Concert Hall in October. On 9/4/25 the seller had "reclaimed" the tix. Luckily Disney Hall alerted me. I called BO ticket sales & they reversed this & I got the same seats back. Today 9/26/25 I got a 2nd same notice. I have 1 month to the show. I will call again to get this reversed, but will it happen a 3rd time? This is a SCAM & taking back tickets should NOT be allowed. I will NEVER buy here again. I'd give them a "0" if I could. You were warned! read more

I'll simply start with my experience. After the ticket delivery e-mail (4-8-26 delivery date), I waited for them, checking my MLB Ballpark app (as the e-mail said) for a couple of days. Nothing. Over 4 days I spent 1.5 hours on the phone, plus time searching the web and fiddling with the app. MLB customer service reps said there was nothing wrong with the app. You (BoxOfficeTicketSales.com) said you re-sent them. I waited more. The Guardians box office didn't find any record of the tickets, and finally said that BoxOfficeTicketSales.com was a 3rd party seller. Your web presence is highly deceptive: I would have checked out reviews before I purchased from you had that been clearer. Your customer service hours are seemingly built around when you want to staff it - the heart of work days are not ideal times to hang out on the phone for 20+ minutes to solve a problem you created. But I called again after trying over the weekend at 9 AM Monday 4-13-26 to find you're not open until 10AM when I'm in meetings. I arrange my schedule to set aside my lunch hour to call, and finally get a person. We're on for 29 minutes (ending at 1:48 PM) and he finds the tickets were successfully loaded, but into SeatGeek, not the MLB Ballpark app as your e-mail says. We can get into SeatGeek on the web (he initiated the account), but the SeatGeek app - which is required - will not send an e-mail to JEB224@georgetown.edu to verify. So, still no tickets actually available to me. My BoxOfficeTicketSales.com customer service rep then says he can't do anything about this particular problem (like actually delivering them to the MLB Ballpark as the e-mail said you would), and I have to call SeatGeek myself to fix the issue with the app. Incredible: delivered to the wrong location and then left to fend. I go back on the SeatGeek website to see what I can do, and find I can transfer the tickets. I tried that, and at last there are the tickets in my MLB Ballpark app. Only took 4 days, 1.5 hours on the phone, plus time searching the web for fixes, plus ... But wait, there's more. Now that I have them, I look up the seats right next to them on the Guardians site. You have literally quadrupled the price. At this point, I want a refund. I'll turn the tickets back and my wife and I will simply show up at the ballpark and buy tickets on Friday. This whole process has been deceptive, with horrendous service, flat out wrong in what I'm told where/how the tickets would be delivered, and leaving me in the lurch to solve the problem. And I'm overcharged grossly for the privilege. I have a close relative who has a decent social media presence, and one of the things he does is help friends and contacts with MLB tickets and recommendations - quite a bit actually. At this point, I'm ready to forward this e-mail to him to post so he doesn't mislead the folks in his network. I don't write often - ever, really. But this was just an awful experience that has left a very bad taste in my mouth. read more

The customer service is awful! I was inquiring about seats and he was beyond rude ! Mike was his name and he just hung up I think it is a scam and I would highly recommend NEVER using them !! read more

Rip Off!! NEVER USE THIS SITE FOR TICKETS!! I was charged more than double for tickets. Order placed Feb 7th, for event March 12th. After transaction on-line completed, got email tickets not available for print until 2-3 days before event. When tickets finally printed, cost on ticket $109.50 each, but Box Office Ticket Sales charged me $231.00/each = $462 for 2 tickets. Plus service fee $150.00, plus taxes $50.00. Total for 2 tickets = $663.00. Should have been no more than $260 with taxes and fees!! NEVER AGAIN! read more

NEVER USE THEM!! They misrepresent the availability of tix and then blame others for why they cant deliver. Awful, immoral company.

DO NOT USE THIS BUSINESS!!! They appear to be the venues official site but there a third party ticket reseller. I never received my tickets to the AXS or MLP app. Customer service attemtped to help, but no luck and the tickets were never delivered. No tickets - no entry and they just tell you it is out of their control, nothing they can do about it and it is not their problem. DO NOT USE THIS BUSINESS!!! read more

This place is not legit. Bought tickets for an event in April and they cancelled them an hour before the start! Completely untrustworthy! Do Not Use!! read more

I was referred to them from the Dallas Stars phone line. I impulsively agreed to a 35% processing fee + $13 for phone assistance fee I wasn't told about. Ticket rep indicated he was assisting with best values. Your purchase has no refunds. After I purchased, I looked at ticket resale sites and the costs of our tickets were more than half price with taxes and fees everywhere else. When I called back to complain, the same rep immediately said, "no refunds" and hung up. At the moment, I'm not even sure we'll get the tickets at all. Be warned. Skip them entirely. read more

Had trouble with their tickets. Customer Service was not open to help us. Called them after the event when I couldn't get into the event after I purchased 10 tickets from them. They told me to pound sand. I just lost $1100. I would suggest no one else use them unless they wanna lose their money too. read more

This site poses as the theater connection. It charges huge markups for the seats and rips you off at checkout. I am not able to afford to what they did and am very stressed. read more

Horrible do not use ! I was on the phone with them 4 different times trying to track my tickets down . They kept telling me to call back tomorrow. I did not receive the tickets until the day before the concert. A very stressful and time consuming experience. Beware! read more

Just spoke with a customer service rep who was brutally rude. This is not an exaggeration.. You know the drunk guy loitering out on the streets talking belligerent and rude to everyone passing him by? I called this company and got 'that guy", Mr. Rude & belligerent customer service guy. I feel like I dodged a bullet by not purchasing from this company. read more

These people are resell only and not direct ticket sales. After I filled a recall back using my name, phone number, and email address, the person who called me back thought I was looking for tickets vs I was inquiring about my order number and my tickets. They then asked all three questions about name, ph #c and email address despite my telling the person don't you have that information as I supplied that to them to get the recall about inquiries related to my tickets I ordered but never received! These are scammers readers!!! Stay away from them! read more

Tried to dispute tickets with my credit card company. Eventually was charged $230+ for two tickets in balcony with someone else's name on them. Wrongly thought it was the box office for the actual theater the concert was held in. Never went to the concert. It was a total loss. Never again. read more

DO NOT BUY TICKETS from Box Office Ticket Sales! Purchased tickets to an event in Lawrenceburg, IN for 09/20/2025 at the Lawrenceburg Event Center. Never received the tickets from Box Office Ticket Sales, checked with the event center box office to see if they had my tickets. The personnel in the office advised that they do not have any dealings with Box Office Ticket Sales. So I was scammed out of $356.00 by BOX Office Ticket Sales, This business is a FRAUD buyer be ware!!! read more

Ordered tickets 3 days before the Chris Stapleton concert at the HardRock in Fort Lauderdale, FL. The same day I got an email stating the concert is rescheduled for Jan 10, 2026 from the original Oct 11, 2025 show. My tickets had not even been processed yet and the sale was pending on my CC. The company refused to refund the tickets. I asked them when they became aware of the cancellation but they refused to answer the question. I believe they were aware of the cancellation but continued to sell ticket's anywa. I am trying to get ahold of Chris Stapleton's management to find out when they made this company aware of their cancellation and I'm contacting the Florida AG for help in going after this companies ability to sell tickets in Florida. read more

If I could give 0 stars I would. This company charged me for tickets, then never transferred them into my TicketMaster account for admission into the concert. I have called and disputed this many times and they claim it's buyer's remorse. How can it be buyer's remorse if the buyer (me) never recieved the merchandise (tickets) they paid for?!?! 100% SCAM Company. AVOID AT ALL COSTS!! ​ read more

horrible! they said they were the only place I would get tickets at and would not be able to contact the box office for the event. so got the tickets and found out the place thatthey use for ratings was the wrong address, outragous fees. When I called back they were rude, told me to follow their link again, finally called the rating company and was told I was given the wrong link, and could not leave a review. I will never deal with this company gain read more

What a horrible company. sold me tickets to a game, held my money for months, then claimed MLB canelled the game when they didnt. couldnt deliver the tickets for watever reason. Many emails with a runaround. unreputable company. No reason to buy from them. the other comanies stand by thiwer product. not them. read more

Stay away! Be careful when purchasing tickets, they mimic the Theatre where i I wanted to purchase tickets and I bought them only to find out they charge about 2 to 3 times as much for the tickets. And here's the worst part they don't assign seat numbers. So if I this was a legitimate ticket I would not even know where I would be sitting. I was so embarrassed being scammed like this, I could not even tell anyone about it, and I bought tickets directly from the theatre with assigned seats in a much better location in the theatre. Stay Away! read more

One star is too many. I called and asked about 2 tickets. Told him the event and actual row I wanted. First, he said he gave me incorrect info on where the row was. I corrected him. Second, his prices were ridiculous. Third, he pushes hard and quicker than a bad car-salesman. Forth, and why I am writing this...Asked if these would do it for me and I replied "Well, no because---" He hung up. I called back and got him and said so that's what you do? And he said "will you didn't want our tickets so I going to do it again." And did. Now I seem to be BLOCKED! Their message states that the won't tolerate any disrespect. They need to add that they will disrespect any caller that doesn't immediately say he will buy the tickets. Hope you read this...if you didn't hang up on me the first time, I may have got tickets for different seats. read more

Do not recommend this company. I googled Red Sox box office and called the number listed. I purchased what I thought were 2 tickets from the Red Sox box office. However, at the end of the call after the agent rattled off a spiel that I could barely understand and made me say yes to, I asked if this was the actual Red Sox box office. I was told no it wasn't. I was then told I would not get my tickets until 48 hours prior to the game. I explained to the agent this was not acceptable as my husband would be coming from Buffalo to Boston and would have to reserve a hotel room as well as purchase a plane ticket for my husband and his friend. It was a birthday gift. I did not want to incur those costs unless I had tickets in hand. We have purchased tickets prior from Red Sox and always received them immediately via email. I was told too bad for me. I already said yes, too late to cancel no refunds. And the agent hung up on me. I called back five minutes later. Spoke to another agent. And again tried to cancel these tickets. Another agent told me too bad for me. They had me on tape saying yes to purchasing the tickets and they would not do anything about it. I called the real Red Sox box office 5 minutes later and purchased 2 tickets which were sent to my email immediately. I am disputing this with my credit card company. read more

I purchased Jon B****** tix thinking I was purchasing from the Bowl box office, as this came up when I queried the SB Bowl. I paid top dollar for tix just to learn I'm at the back top level as far out as possible. They waited till 3 days before the concert to release the tix and when I saw the lousy seats I called. Clearly, this is an intentional scam, as I was told I would get the best seats at that price. They had seats at the front of the venue for half of what I paid, and they would not fix the issue. This company should be shut down for fraud. The website looked like the SB bowl site so they are intentionally trying to trick the consumer. I contacted them and the guy was snarkey and totally unhelpful. I explained that the purchase page said the tickets were face value or better, so I looked at the better tickets, and offered to switch and he refused. This company intentionally scams people, which is why you will see negative reviews all over about them. STAY AWAY FROM THIS COMPANY!!! By the way, I can't use these crap tickets, so I called the actual box office of the bowl and purchased the tickets I THOUGHT I was purchasing. They were $70 LESS than the tix these jerks passed off to me. read more

Terrible customer service! Avoid at all costs, when i didn't want to purchase the tickets that he suggested, which were double what the venue had them for, he hung up on me with a snide remark. Check your local venue or Ticketmaster for tickets before calling these people. read more

This "business"is a total and irrefutable scam and should be closed down. . And fined.They are a bunch of dishonest low down thieves and don't divulge that their tickets are resold and double the actual face value price. read more