While the cleaners were still at my home, I paid the full amount plus tip through Zelle and…read moreidentified the payment in the memo. The next day, I received an email receipt confirming my payment.The company then drafted the weekly service fee from my bank account 24 hours after I already paid. I immediately called spoke with General Manager Jesus. I was told the additional charge must have been authorized by me and that I could have to wait up to four business days for the charge to finalize before a refund could be issued, then potentially another four business days for the refund to reach my account. Frustrated by the duplicate charge and response, I posted my one-star review and requested the company not contact me again. Jesus then left me a voicemail stating that he was actually the person who initiated the additional draft, despite telling me during our initial conversation that I must have authorized it. Despite my request for no further contact, Business Development emailed me stating that the owner had refunded me through Zelle and asked me to consider updating my Google review if my concerns had been resolved. I informed them that I had received no Zelle payment and the charge had not been reversed. I was then told there had been "confusion": the co-owner, Raul Wong, had actually attempted to refund the $185 through Venmo from his personal account. I do not have Venmo. I never paid them through Venmo, provided a Venmo account, or requested a Venmo refund. I again explained that I simply wanted my money returned and to not contact me anymore. Raul emailed me directly, explaining that he used my name and phone number to send the Venmo payment. He ended his response with: "As far as im concerned this matter is closed and sorry you dont accept apologies, texts or voice mails." I paid my bill, was charged again afterward, received conflicting explanations about both the charge and refund, and an attempted refund was sent through a service I don't even have.

I am always pleased with the service provided by Maid U Shine. I appreciate that it is always the…read moresame team that comes to my home. This allows me to leave detail about which areas may need more attention each time they arrive. They are always attentive and leave my home feeling clean and refreshed. Team Lime is the best!

*Looks both ways*…read more So... I'm a swamped grad student. I mean, I work at minimum 60 hour weeks, and that's not counting time spent in class. My husband, witnessing how stressed it was making me to try to keep up with household chores on top of it all thought that, sometimes, maybe we could bring in some help. But we wanted someone who used eco-friendly cleaning products, as I insist on doing. Someone who did a good job and didn't bother J, who works from home. We found our option here. After trying another service who showed up several hours after our appointment, we switched to KiG and haven't looked back. Our regular housekeeper is a delightful woman and seriously meticulous. The peace of mind she gives me is worth the cost, and my house always smells great when she's done. It may take me longer to afford furniture for my house as a result, but it's worth it to me to have a cleaner home! Definitely recommended.

It's dissapointing that I was not contacted until AFTER i wrote a review on Yelp... I got a generic…read moreemail as an apology... wow thanks guys... that made such a big difference... still not addressing the fact that what I was told when I booked the appointment and what was actually delivered were on opposite spectrums... I will be posting the pictures (that are timestamped) later today... what they did to us is over... if we can save just ONE more person from this company then my job is done... I called BEFORE the cleaning crew had even left the home. It's funny BRYAN is replying to this bc the woman on the phone was the only person who pretended to offer a solution to the complaint. She admitted to saying yes they would have to charge me more to finish... She admitted that I asked her to please finish the job. She then admitted she didn't have time to wait for them that's why they left. Thats when I hung up... this conversation again was 3 DAYS LATER!!! My mother is being accused of approving the work even though I was the one on speakerphone asking them to please COMPLETE it... Throughout the WHOLE ordeal the only thing we wanted was a completed job... a refund is nothing (especially when here we are Wed with no money back) No offense Bryan but you guys are just plain bad at what you claim to do... after posting this review i have had 13 people tell me that they would pay to NOT have you come out and clean for them again... and i should feel lucky you even showed up in the first place..

I usually don't leave reviews, but after what happened to my daughter, I feel obligated to warn…read moreothers. I found this cleaning company through a Facebook group and used them twice. The first clean was great. The second, on 12/31/25, was a disaster. My 9am appointment was delayed until 1pm after poor communication from the owner. The cleaner showed up with almost no supplies (no vacuum, broom, or proper cleaning tools) and finished a 2,700 sq ft home in 2 hours, which is unrealistic. Communication with the owner was consistently poor. She later offered a "complimentary" clean but forgot to confirm it and rescheduled without notice. A few days later, my daughter realized her wallet was missing--the last time she saw it was the day the cleaner was here. I checked her Greenlight account and found multiple unauthorized charges. The locations match the area the cleaner said he was from. When I contacted the owner, I was blocked. I have camera footage, and police reports have been filed. The Finishing Touch Co -- extremely unprofessional. please be cautious. UPDATED: She states I had not reached out to her when I've called and texted numerous times with no response. Actually have since been blocked, which leads me to believe you were in on it as well. I'm blocked so if you would like to reach out to rectify the situation I'm open to hearing your side.

Damani and her team did a phenomenal job cleaning my home. They provide great attention to detail…read moreand take their time to ensure accuracy while cleaning. My home is spotless! The personal touches they left around the home really added a special touch. Will definitely recommend them to friends and continue to use them. 10/10!!

Maira is absolutely wonderful and consistently goes above and beyond. She takes tremendous pride in…read moreher work, and it shows in every detail. She is extremely thorough, often cleaning and organizing areas that I would not have even expected her to address. She does much more than simply clean our home--she leaves everything looking beautifully arranged. My husband often says she is not only an excellent cleaner, but also a great decorator! The towels, hand towels, blankets, and other items are always folded or displayed in such a thoughtful and decorative way. Maira truly goes the extra mile, even taking the trash all the way out to the outdoor bin and making sure everything is tidy before she leaves. She has a wonderful personality, is dependable, hardworking, committed, and clearly dedicated to providing excellent service. She is a true go-getter and an impressive entrepreneur. I highly recommend Maira to anyone looking for someone who is professional, meticulous, trustworthy, and genuinely cares about the quality of her work. She is truly exceptional!

We have been using this company for seven years and we are happy with their service. They respond…read morequickly by message and phone, the house gets very clean and all is good.

First time MoreHands Maid Service was here. They did a Great Job. Nice touches by taking the time…read moreto leaving bows out of paper towel and hanging towels. Those little touches get them recognized. They are coming back after 2 weeks. Lets see if the great service continues.

I will start by saying the maids are normally great and do a great job. Unfortunately, the business…read moreowner is not. The maids were almost 4 hours late because he overbooked them and didn't communicate. That means my whole day got placed on hold and I only have one day off a week. When I told him this was unprofessional, inconvenient, and poorly communicated, he then turned it around on me and said I have been late in my payments (during hurricane Harvey?!?). Otherwise all payments have been within 24 hrs. And quite frankly, that argument is unrelated- as a business owner if your people are late, call as soon as you know they're going to be late and apologize. Apparently those expectations are too high...

Reading the reviews I have to wonder why all the bad ones for this company are "Not recommended"…read moreand therefore not a part of their star rating system. For that reason I give 1 star even though they probably earned 2 1/2 VERY disappointing service. Sent 3 women which should have been a good thing as we have one of the 3 story Neartown houses. But several things were not dusted, work table in office, one bedside table (of 2), 3 window sills, one side of entertainment center, etc. I caught 2 things and they flipped a rag back over them but cannot catch all of this while they were rushing to leave. I did see they cleaned the master shower only as far as the shortest of the ladies could reach, leaving a foot of obviously dirty shower glass on both sides that have glass, I told the women in charge, only one who spoke English, and she told one of the girls in Spanish. The young lady dashed off while I was paying (Cash only is a red flag Israel) and then came back down so fast and zoomed out the door, that I knew there was no way. When I asked her how that could have been done so quickly she replied, she is really good! And was outside and away herself. The shower had not been touched, nor the spotty faucets in the bathroom, but the previous spotty large faucet in the kitchen was now sparkling! Obvious shower somehow translated to kitchen faucet. the rest of the house was ok but aside from the kitchen faucet nothing was really well cleaned. And I never have found my reading glasses in the nice zip up case that were on my desk that morning.....

Highly recommend! They are prompt, responsive, and professional. They are very thorough,…read morecommunicates very well, and very consistent with cleaning our unit to the highest standards each and every time with great attention to detail!

Javier was great about communicating a delay the morning of service. Ladies were so thorough and…read morevery kind as well. Highly highly recommend!

Team 2! Woohoo! I have always wanted to hire a service to help with household cleaning that I can't…read moreget to, but thought I couldn't afford it. I am now spoiled by having the service and never want to go back to the stress of trying to manage it all on my own! I run my own business and it has gotten busier with each year, so that I just don't have Time to scrub toilets and bath tubs and floors. These ladies have taken that burden off of my shoulders! If you're considering that extra cost, let me tell you- it's TOTALLY worth it. The stress you save yourself far outweighs the price. And that feeling of having a Clean house without doing it yourself? Priceless. .. Thank you Bee Maids Team 2!

The ladies did a great job for getting our house ready for sale. I was out of town so my…read moredaughter/realtor came by to over see things. She was very impressed by their THOROUGHNESS and PROFESSIONALISM. So was the photographer that was there to take the pictures. I've already reached out to the company and tipped the ladies $100. Yes they were that good!