If looking for a competent, amicable, and responsible shipper, look elsewhere.
I've been a customer for 2.5 years without issue until recently. I live abroad and rely on their packing/shipping service.
Issue 1: Think They're Doing Me a Favor. The supposed new owners were shocked when I called about the items I had sent to my mailbox for consolidation. They must have not read business description stating they offer mailbox & packing services. If I'm paying, it's not a favor.
Issue 2: Missing Items. I sent GP a list of items that arrived in my mailbox. A GP rep stated all items were put in one box. Many items were missing when it arrived. I brought this to Miguel's attention - the supposed new owner - and he grew angry and defensive. The rep was his daughter. Instead, he should have apologized and sent the missing items at no charge.
Issue 3: No Packing. This package had no packing. The rep just threw the items in a box. Luckily, nothing broke; just dings and scratches. Shipping 101: Use Packing!
Issue 4. Irresponsible & Unprofessional. They don't respond to most emails, which is essential for clients abroad. They state they will get a package out the next day but won't for various days with the excuse: "I've been busy with customers". Apparently, I'm not a customer.
Issue 5. The Have No Clue. Aside from missing items, boxes with no packing, unanswered emails, incorrect addresses, unfulfilled promises, they are lost. Among items I needed shipped were batteries. It took them over a week to prepare it. Then, USPS returned it: lead acid batteries are prohibited on international shipments. This was GP's responsibility.
Issue 6. GP reshipped this package with no batteries without my permission. I wouldn't have. I've to go to the US for the batteries & would have just picked it up. That's $160 out the window + customs duties.
Issue 7. This box is missing several items. BP said they're in the box. They can't be. There's no room for them. They've made this mistake before.
Issue 8. Flat Out Lied. Miguel stated he was the new owner. In emails and in texts, this claim was repeated. GP's franchise lawyer said they are not.
Issue 9. Incorrect Shipping Address. A package had a PA address mixed with my address abroad. Luckily, it arrived.
Were I not in such desperate need of these items, this would not be such a grave issue. Our house was robbed and quite a bit of equipment for our photography business was stolen. We needed to replace essential equipment so we could function. Despite having informed GP of this on various occasions - of the importance or receiving these items quickly - they could not have been less helpful and negligent had they tried. Not only am I still waiting for items that arrived at my GP mailbox over a month ago, packages that arrived were missing critical equipment. For example, we had to waste an entire day searching for a similar charger for our portable flashes for a wedding that weekend because GP failed to include it and other items. Add to this the attitude that they are doing me a favor, the incompetence, and it's just too much. I've already found another GP location that knows why they are in business and what customer service is.
Add to this the attitude that they are doing me a favor, the incompetence, and the indifference, and it's just too much. I've already found another GP location that knows why they are in business and what customer service is. If you need a competent, friendly, and reliable shipper who puts your needs first, you will want to do the same. read more