I have maintained a mailbox at this location for a period of 2 years, and was very happy until the new owner Wendy took over a few months ago. I travel full-time and fully rely on the competency of the mailbox stores in which I maintain a mailbox. I have never met the new owner Wendy or anyone in her family, including her 16 year old son. I understand that it can take a period of time to learn a new business, however, lying and withholding mail/packages, aside from being a Felony offense, especially when the mail includes medication is inexcusable. And then being self righteous and indignant when I, the paying customer, complain after having paid a great deal of money, and waiting 3 days for the Next Day delivery, only to find the medicine and mail were missing. After verifying with the pharmacy that Wendy herself had signed for the package 3 weeks prior, Wendy finally admitted to having the package. Excuses and blaming took place from Wendy, but no apologies or sentimentality. Many phone calls and text messages were sent over the course of several hours trying to get this new owner to comprehend the importance of getting me my medication. At one point the 16 year old, smart- mouthed son answered the phone and attempted to lay blame with me, the paying customer, who was 3,000, miles away. In the end, Wendy did finally send my medicine, however, she sent it 300 miles away from my location. After numerous threats and ugliness, I did finally get a refund for my troubles, but my medicine is now sitting 300 miles away and I was forced to contact my doctor and have a new prescription written and mailed to me, forcing me to spend another 8 days in a less than desirable location. Unfortunately this is not the first mistake with my mail this new owner has made. She made a mistake with the previous package as well, which I did not even tell her about. So I am of the opinion that this new owner is simply not capable of the responsibility required for this type of business. A word to the wise, if you must rely on a mail box store to send you your mail, do not rely on this one. read more