All new and young staff. I used to use this location exclusively because I ship packages daily…read more Now I don't trust that my packages will always be scanned properly. Also this UPS location accepts USPS but does not scan them and give you a receipt like some of the others do. I try to use other locations whenever possible now.

Sent my package to wherever they felt like, poor quality of service. And quick to blame the…read moreCustomer.

It gets even worse. I dropped a birthday card in the mail slot on a Friday afternoon around 3p…read more It arrived a week later mainly because it wasn't stamped until Monday. So after driving all the way to this UPS Store, instead of using my own mailbox, the letter sat at this store for two mail days (Friday & Saturday). Instead of leaving Tampa on Friday, like I thought it would, it gets stamped three days later on a Monday. Completely missing the actual birthday by four days. I'm apologizing to the recipient who thought I forgot them. This is completely unexplainable. The main purpose of this store is to get mail out. I wouldn't trust them if time is of the essence. Original review from June 14, 2025: Arrived at 2:30p to a sign on the door (see pic) that says taking a break for 20 minutes. Door is locked. It's now been 30 minutes and no sign of the employee. 95 degrees out and now eight people in line waiting (see pic for some of them). How does this happen on a Friday afternoon?

On a Sunday, I was looking to return some packages to Amazon and decided to search for the nearest…read moreUPS store to get it done. As per my knowledge, UPS stores are usually closed on Sundays. However, I was surprised to see a new UPS store open that day. I walked in and was warmly greeted by Lanah, who assisted me in successfully returning my Amazon packages. Additionally, I also needed to get some printouts, which I was able to get easily from the same store.

Great, friendly, fast, and efficient service. Most postal locations are unstaffed, which creates a…read morelong wait for customers.

This place is not a US Post Office, it is a contract store. Parking is horrible and when you walk…read moreinside its dark and cluttered looking. So if you think your going to a actual US Post Office your not.

Everyone here is always so helpful. Today Mattie went above and beyond today and I am so grateful!read more

Awesome layout good vibes good people! Always willing to…read morehelp. THis is what Florida needs: Post Mail: Kudos*****

I'm happy to update this review! I went in today and was greeted by Salena and Kyle (I think his…read morename is). They were BOTH such a breath of fresh air! It took me a minute to fill out my forms and letters and while I was doing so I heard them greet EVERY person that walked in. They had such good energy and interacted so lovely with everyone. Asking them how their day is and small chat. The line moved smoothly. I was on a quick lunch break and I'm so glad I got to interact with them. Truly brightened my day! Give them a raise! They literally handled 5-6 clients within seconds and kept the same energy with all of them. I'm very BIG on good customer service and I what an impression they made. Impressive!

Worst experience I've ever had at a UPS store! I waited in a long line and when I finally got to…read morethe front I told the guy, Michael (which I don't think was his real name, black guy with long hair) the label just needs to be taped on and offered to do myself. He said no and tossed my two envelopes aside, handed me the tracking receipt and moved on the next customer. I got back in line cause I can see he's busy (he's the only one there) and waited again to address my packages that don't have labels taped to them and he starts arguing with me about not being here to work at my pace. I told him I can tape the labels on it's not a big deal. He again tells me no and to "stop crying like a little girl". I asked for his managers name and number and he again tells no again. I then ask for my packages back to take them to another ups down the street and when I tell them what happened their employees and some customers knew about this guy and this store. This is their norm. This is the closest ups to my house and I will never use it again.

I had some priceless pool cues I needed to send to Colorado. I stressed for WEEKS over the cost and…read moresafety of them. I can't say enough about Ship it easy. The name says it all. NOT ONLY did they pack them wonderfully but she found me the cheapest option, and they arrived right on time! I LOVE THIS PLACE . What a great place!

This is a small family owned company that goes over and beyond just shipping packages. When I…read morecouldn't pull up the address on my cell phone to return a package, Arrah was ready and knowledgeable to help me. Being a senior citizen, I'm not that tech savvy! What a blessing to get help these days, with a smile. They are at the corner of the strip mall behind Wendy's. See ALL the services they offer. Do your food shopping at Publix & stop in to see Jackie and her staff to say hello! You'll be surprised at all the services they have to offer! A very satisfied customer who will make this business one of my favorite stores!

Absolutely wonderful people. So kind, friendly and helpful. They go above and beyond to make…read moreyou'd feel cared about and welcome. They give you guidance on ways to send that help you achieve your goal and save money. They do things like help you fill out labels when they are not busy helping someone else. Compassionate and empathetic when they see you are having a tough day. They are angels from heaven. Sweet to everyone who walks in. They treat everyone the same - like they truly care about you just because they are really nice people.

Thank you so much for being a wonderfully friendly and helpful establishment! I've used Goin'…read morePostal on "Main Street" Downtown Zephyrhills so many times but it's not until you're in dire need, do you realize how great a business is. Friday 7/2 I dropped a packaged to be sent out, and Thank God, they were closed along with USPS yesterday 7/5. I realized I packed up the wrong item I sold, and noticed the mistake 7/4. So I called up first thing today, and talked to the nicest woman Skylar! She was able to immediately pull and hold my package until I could arrive and fix the mistake. She opened my box and shipped the rest of my packages while I repackaged the correct item. She was so nice and friendly to not just me, after a long weekend and TS Elsa, but everyone that came in while I worked. I will just start going here and avoiding the long ridiculous line at out USPS store. So many people are there at all hours, but Goin'Postal works so fast there's hardly a wait. I'm so great full for their service! She helped me with my problems that I created, and she did it with humor and a wonderful disposition! I appreciate the small town businesses of Zephyrhills, something I fear we are losing over all this revamping of our town! However, I hope Goin' Postal on Main Street stays with us forever. Thank you so much again for all your service and amiable hospitality, so things places are losing, you're keeping the good going'

This location is easy to access and the workers are friendly, even during a busy time of year!…read moreParking is usually easy to find out front and there hasn't been much of a line when I have visited. They offer packing services which is super helpful when shipping gifts. They also offer printing services and take back amazon packages so there is a lot going on in this location. I am glad it's in a convenient location.

Thankful for the convenience of this location! If it wasn't for my bad habit of constantly…read morepurchasing unnecessary products from Amazon, I wouldn't frequent UPS as often as I do. The employees are always very friendly and quick to serve you. I've hardly come in here when there's a long line, but when there is, it has always moved quickly. They have 2 self-serve stations just for Amazon returns to speed things up. They accept post office drop offs as well, which makes my life so much easier! The parking lot needs some re-paving, but other than that, this location is awesome.