All new and young staff. I used to use this location exclusively because I ship packages daily. Now I don't trust that my packages will always be scanned properly. Also this UPS location accepts USPS but does not scan them and give you a receipt like some of the others do. I try to use other locations whenever possible now. read more

Don't trust this place! I sent a new iPhone to my sister and when she received the package all she got was an empty box

Sent my package to wherever they felt like, poor quality of service. And quick to blame the Customer.

Always rude staff. And now all the sudden they're closed on Sundays. UPS used to advertise "we're open on Sundays unlike USPS!" And this one isn't. Well use San Antonio or zephyrhills from now on. read more

I want to take an opportunity to compliment your staff and management on the operation of this location. I frequently go into this store to make Amazon returns, but have used them to assist me in returning Spectrum equipment and with mailing services. The store seems to stay very busy and oftentimes, there is a line waiting for customer assistance. Your staff at this location work very hard. In spite of the volume of customers, they are fast, friendly and efficient. Even when I face a long line, I know they will get me in/out quickly. When I have questions, they are helpful and welcoming. I write this email hoping you will let the staff know that people DO notice. Their efforts are appreciated and do not go unnoticed. I am grateful to have your store near my home and just want to say "thank you," for a job well done. Make sure your employees feel appreciated. They work hard. 5450 Bruce B Downs - UPS Store #2941 read more

This is the best post office I've ever been to in my entire life. They took me at the last and rge worjer helped me print out my shipping label. Thank you so much! read more

I needed to mail a painting to my parents, I brought it in unpacked, it was a unique size and a little tough to deal with, I paid for packaging and ground shipping. Street value of the painting $0.00, but to my family, priceless. It arrived as scheduled and my parents reported whoever packed it for us treated it like it was the Mona Lisa. Thank you! read more

Excellent service and bilingual (Spanish-English) staff. I was able to gather all my documents from their client computer. Ensure to let them know whether the documents you're printing are needed in color or regular B&W. read more

The one Female employee had her mask at her chin speaking to customers and when I asked her to please wear her mask for everyone's safety she responded by rolling her eyes and attempting to carelessly lift her mask. It would not stay and she said, yup it won't stay and I don't care either. She was incredibly rude and the store was filled with customers at appx 5:14pm today (2/1/2021). Please note I only pointed out her sex so that it is easier to identify who the employee was out of the others who were working at this time who were all male employees. read more

Great service, excellent quality and they prices are really good . Very friendly customer service

Upon attempting to ship a pellet rifle scope through this location I was advised, by the manager, that it is illegal to ship any item that could potentially be used on a firearm. I advised she needs to review FSS CH 790 to understand her ignorance. This is blatant discrimination! I am sure this liberal store ships plenty of Plan B medication on the regular! read more

If you're looking to be treated rudely this is the place to go. I got to the store before they closed and was running to the store from my car because of very heavy rains and accidentally dropped one of my items which I had the QR ready for, I processed my other items and the employee told me that I couldn't get my item that I accidentally dropped because they're closed now despite me explaining to her that it's a drop off and not a new shipment or anything that takes times and me already being almost done with my transaction. I would've understood more if she was nice but she was very rude and treated me with such a bad attitude. NEVER going to this store again where employees disrespect their clients. read more

I went there on a Tuesday (4/11/23) and at 5:06 and 3 workers closed the store and left. The sign on the door and online both say they close at 7pm. Today was the last day for me to return a package without getting charged shipping. Very disappointed read more

An employee named Hari treated me so rudely. I will report him for his attitude every chance I get at this point. I think maybe he is sexist or racist toward white people. Rude comments, eye rolling, telling me "well I'm going to tell you anyway" in a really condescending tone just to try and prove a point that didn't need to be proven. It was weird how much of an attitude he had toward me from the start. Apparently they will hire anyone! read more

I will never return to this UPS location. Luckily for us there is a new one that has opened on Eiland Blvd and encourage everyone to go there. Such a pleasant person when I called to get information. We went yesterday to return some packages from Amazon that were individually sent from Amazon with separate return slips. When we arrived to the location located at 5450 Bruce B Downs Blvd Wesley Chapel they insisted that the labels were the same and only one tracking number. Didn't argue it just wanted to get the packages sent back, and of course they were quick to say we had to buy a box to send the three. Again, we explained to them that in order for us to return these items since they were individually sent they had separate tracking numbers and in order for us to be able to get the labels we had to individually click and print from the pertaining package. Anyone who orders from Amazon is well aware that there's a difference with individual orders being sent and also grouped orders. If the three packages were supposed to be under one tracking they would not have sent them individually. I understand businesses have to make money, so that isn't the issue. This morning after speaking to Amazon regarding my refund for the three packages they could only verify one since it was grouped under one order. That means there are two items I'm still having to wait and hoping they can locate. I called and politely told the person that I needed help as I had spoken to Amazon and they confirmed that there were under three tracking numbers. The "Manager Julie"was already sounding flustered and annoyed. The conversation quickly escalated when I told her we had been charged for a box that should have never been given as the three slips were different tracking numbers. I told her I'd be more than happy to take it to the store to show her and she started rudely telling me there is nothing she will do and that she herself saw the slip and I was wrong. She started yelling and I responded to her at that point in the same tone she was speaking to me in and she hung up. Called again, and hung up. Again, I never started the conversation rude or aggressive as I too work with customers that can have unrealistic expectations. I proceeded to go to the store. How can you be a manager of a location and show such poor leadership? You are teaching employees to be rude and hang up on customers when u don't like what they are saying!! One thing is being disrespected which she wasn't and another a customer explaining their concern. Who does this? Even as I was explaining things again in person she's swinging arms around noticeably upset. At that time her other coworker inserts herself in our conversation. If I was the owner of this location after reading reviews repeatedly of how rude the manager and staff are I'd definitely make a change. This isn't the first time a family member of mine has encountered Julie being rude. This will only make customers find other locations where they are treated nicely and are welcomed. Again, horrible reviews on yelp and Google. I can understand a few times it can be the customer but when it's a constant complain how much more can you actually put blame on the "customer" I am beyond happy they have more options for UPS through out Wesley chapel so we aren't stuck going to this location. She can try to justify what you did and be backed up by her co worker but she knows how she reacted when we first spoke was unacceptable. I hope the owner makes changes! read more

We went there to send a package and needed to cut a piece of tape. A younger, very kind, gentleman got us a pair of scissors and another man (I'm assuming the supervisor or at least he thinks he is) announced loudly "YOU CANT GIVE CUSTOMERS SCISSORS." And then proceeded to be obnoxious and say loud enough for the people at Publix next door to hear, "YEAH DONT EVER GIVE SCISSORS TO A CUSTOMER AGAIN ITS A LIABILITY." As if the entire store didn't hear him loud and clear, he proceeded to embarrass the other employee and us AGAIN by saying it A THIRD TIME. Dude we get it. It was so obnoxious. He shouldn't have made such a scene. I feel bad for the other employee. It was an honest mistake and didn't need to be a whole theatre production.... read more

Rude. They now charge $1 for taping a box even if it's just the very top of the box requiring 12 inches of tape.

I am very disappointed to have to write this review. However, based on a recent experience at this local UPS store, I feel obligated. Long story short, I brought in a package with a pre-printed label. Ryan, who was working that day, wasn't able to scan the label. Instead of entering in the tracking number or looking up the receiver's account, he turned me away. I wasted my time and gas to discover that this store could have easily reprinted a label. I actually chatted with the store supervisor to be told that reprinting a label was "something new to her." So... I have now escalated this to the corporate office. The store manager alluded that because they are franchised, they are limited with what they can do. However, to have a franchise - with any company - you are expected to follow rules and guidelines, especially when it comes to providing solid customer service. I'm surprised with the level of apathy demonstrated and will be hard-pressed to use or recommend UPS, especially this store. read more

Before I opened my mail box at this UPS store, I was assured that once I had a fixed address, I would be able to forward mail from it to any new address. So I paid $100 for 3 months (their minimum term). Less than 30 days later, I get a new place but the post office will not complete my change of address because I'm attempting to forward from a "commercial retail mailing center". I go to the store and they confirm that indeed they don't forward US mail. The guy at the counter acknowledges he gave me incorrect info but offers no apology nor a prorata refund. What a rip -off!!!!!' Post script: in response to the "owner" reply - I have no problem with the USPS. It was YOUR store personnel who told me that you would not forward my mail, NOT the post office. None of your personnel took my forwarding address. As recently as Friday, Aug 16, I complained to Richard in your store and he again repeated that your UPS store will NOT forward mail. Why do customers get confusing and contradictory information from you and why don't you include YOUR name so that you can be accountable? read more

This location is super busy, yet, the staff is incredibly efficient and courteous. I am not sure where these bad reviews came from; however, the staff must have changed because I only have pleasant experiences and will continue patronizing this location! read more

I needed some documents scanned and attached to form for Vital Stastics. I came into the UPS store in Wesley Chapel , at Summertree Plaza . They were very busy , but their employee Alex was so very nice and spent as much time as I needed with me, giving great customer service . While we were unable to attach the forms ( a glitch on the website ) , my visit was really great because of the service I received. Thank you , I really appreciate good service. read more

I just picked up my color printed flyers from the UPS store, and they look awful. The prints have different colors as if the printer was running out of the ink during printing. I complained to the store employees, but they did not offer any reprints or refund. How do I use these flyers with different logo colors and faded-out letters? I do not think this is an employee's error though. It seems like there is a glitch in the system. read more

The UPS Store - Same batch of pricing and different logo colors and faded-out letters. Some serious quality control issue at this UPS location. - Printing Services Near Me - Wesley Chapel, Florida

Great experience on Saturday! Staff was very courteous and friendly. Assisted me with my printing and shipping needs. Plus it wasn't packed. Will come back. read more

The UPS Store - UPS Store - Best in Wesley Chapel! Great service, friendly staff and it's not too packed. - Printing Services Near Me - Wesley Chapel, Florida

Well I have no computer at home so I have been in this location many times doing very important things. It's really hard find someone that goes beyond their duties and these two, are the most helpful and nicest associates. I hope they are well rewarded for what they do for the company. Diana & Chris thank you very much! read more

We placed an online order today and paid in full with no problems or disclaimers that the order would not be fulfilled. Showed up to pick it up and apparently their printer is down. Doesn't seem like a great idea to be taking online orders if your equipment isn't working!! After waiting 15 mins for them to try printing it from another printer and it looking awful they finally just cancelled our order. Waste of our time; this isn't the first time we've had issues at this UPS so we will be taking our business elsewhere going forward. UPDATE 10/7/2019 after owner response: Thank you for your response and apology, however we were not made aware of your printer issues until we came to pick it up. I understand things are automatically placed on the website regardless of your problems, but why weren't we contacted so we could plan accordingly? Had we been called/notified in advance by Mgmt I wouldn't even be mad or have reviewed your business appropriately. We had to drive all the way to your business before we first found this out, waited 15 mins for you all to try to print it on another device and then eventually had no choice but to cancel the order bc the quality from your other printer was so poor. By the time we realized you could not fulfill the order as promised though, it was too late in the day to try and order elsewhere so you also gave us no choice but to handle things next day. read more

Went in a few days ago and was greeted by the most bitter lady with red hair, I went in for copies and she had an attitude with me the entire time, if you don't want to work somewhere..then don't. Management needs to take a further look into this employee from now on I rather take a longer drive to go to a ups at another location than to deal with her read more

Most convenient UPS Store to me and I refuse to keep going. Don't expect an email with tracking information unless you beg (and wait for the store to be empty) Tried shipping electronics today in the original packaging and they claim no insurance is allowed unless they package it. Went down the street and obviously it's insurable. In general, bad service at this place... FedEx or a different store from now on. read more

Avoid coming here if you need to ship or send anything. I dropped off my Spectrum equipment here and they tried to bill me for unreturned equipment almost 2 weeks later but luckily I had a receipt so they removed the charges. However I came in last week to send two birthday cards and just wanted to pay for postage and leave them there to be sent off. They charged me $8 for postage!!! Next time I will use the post office because it would cost less than $2 if I had. The worst part is that one of the cards didn't even make it to the destination. We tried to come in and ask what happened to the card we with the overpriced postage and the staff was so unhelpful. They said to talk to USPS to see what happened that there is nothing they can do especially since they didn't give me a receipt for my purchase. I'm very annoyed that I took the time to send my niece a birthday card with money and paid all that money for postage and it just disappeared and the UPS store tells me it's my problem to deal with the post office and not their fault. read more

Great friendly service! I was in and out pretty fast. I had no idea how Amazon returns worked and the sales clerk was very helpful.

Terrible! Walked in and stood at the counter and no one acknowledged that I was standing there. I finally turned around to the three people in the store and asked,"does anyone work here!" A young girl said,"I am helping someone else" (in a very snarky tone). I said,"normally people acknowledge that a customer has walked in and state that you will be with them shortly. Walked right out and will never return. read more

Unfortunately I trusted this location with a time sensitive item I needed shipped . I specifically asked employe if they could get it there by a certain date, was told they could indeed.I guess I should of believed the signs instead of their verbal assurances. Needless to say I took their word for it only to spend 109.00 on shipping for an item that arrived at its destination over 24 hours late, ruined , and smashed, with apparently no options for recourse . I strongly suggest you avoid this location if you care at all about what you are shipping. I would gladly give this location less than1 star if I could. read more

The customer service at 5450 Bruce B Downs is amazing! Taylor, Hane and Sam ensures all of my needs are met in a friendly and efficient manner! In our troubled times, it is refreshing to request assistance and be treated with professionalism! Thank you!! read more

I have had a mailbox at this location for 11 years and used to be treated like that mattered. Today for me to get my own mail packages I have to wait in line as though I just walked in off the street to send a package. I did not pay all this money for all these years to wait 10 to 15 minutes to sign their stupid little pad to get my own mail. They need to come up with a better system or I might be going elsewhere. read more

Poor location, heavy traffic, just walking from your car is a chance to be hit by the speeding cars as you cross the street. Bad service, poor attitude, understaffed, overcharging on rates and leaving out less expensive delivery. Franchise run by greedy people who do not care about customers. Would rather pay the postal service. At least they are held accountable. UPS is known for ripping off people! Too bad the corporate offices do not see why this franchised store gives them a bad name...... Fed ex anyone?? read more

Closest store to me - I won't go there anymore, I cannot support a business that cares so little about it's customers Incorrect information i.e. not familiar with international shipping, not willing to look it up, go email confirmation or tracking number, sometimes you might get lucky, sometimes not, I run a business and have to explain to MY customers why I don't have tracking information. Long lines, unfriendly, incompetent... WHY would anybody go where when GOING POSTAL is just one mile further and has great service read more

Very friendly staff and owners! Very helpful when it comes to our business needs! Very convenient location.