I needed same day service and was able to get it done. Fantastic customer service. It's tough not being from the area and staying at a hotel close by. Lapels took care of me! Give them a try!! read more

I went to get some clothes done at Lapels and there's a old Latina lady working there you won't miss her she's in the videos. She seems so angry with an attitude and also racist. She said my clothes needed some extra charge because of the elasticity which the shirt definitely wasn't. The reason I'm saying this is because when you bring your clothes in she'll try to find some unreasonable reason to charge you more for the cleaning. Instead of giving you good customer service and wanting you to come back she'll try to get as much as she can regardless of what the reason is. She's mean and super rude but Karma has a way of making it its way around. Be careful and God bless. read more

I've never experienced a business owner as unreasonable as the one at Lapels Dry Cleaning on Highwoods Preserve in New Tampa. I brought in a pair of cream-colored Zara slacks for a basic dry clean. When I returned to pick them up, the pants were clearly damaged: the color had shifted to a grayish white and the length had been shortened by over an inch. Instead of acknowledging the issue, the owner insisted this was the pants' "original color." To avoid any confusion, I brought in the identical pair of pants from home (same brand, same size, same tags). Side-by-side, the difference in color and texture was obvious to anyone. She still refused to admit any mistake and instead doubled down with a claim that made absolutely no sense: she insisted that the pair she damaged was simply showing the "original fabric color before Zara dyed them," and that the pair from home must have been altered or dyed by us. Let me be clear: she genuinely argued that stripping a garment of its store-bought color and returning it to some supposed raw fabric shade is normal dry-cleaning practice. That is not only untrue, it's completely irrational. No customer brings in clothing hoping it will be undone back to pre-manufacturing condition. She took the pants back to "fix" them and returned them stretched out, with the fabric texture affected, and still the wrong color. Even then, she refused to take responsibility. Throughout this months-long process, I remained reasonable. I asked only for a dry-cleaning refund and $75 toward the ruined pants, even though they originally cost more. She refused, accused us of lying, claimed the pants were different items, sent them off to a chemical lab without updating us, and finally offered just $50 only if she kept the pants, and still no refund. Her logic was inconsistent, her claims were absurd, and her customer service was nonexistent. I strongly recommend avoiding this business, especially if you value your clothing. read more

If I could give a zero star rating I would but 1 is the lowest. Beware of price gouging and poor quality service. I took a brand new double-breasted sports coat with large buttons to be pressed because the jacket was purchased online and mailed to me with wrinkles. I took it to this shop to be pressed. I picked up the jacket and as I was unwrapping the plastic a button falls off. It had been broken in their pressing process and was stuck to the coat. There is an actual button indentation in the fabric. I took it back to the store and the unfriendly and unlearned clerk accused me of breaking my own button!! They refused to accept any responsibility or figure out a solution. Instead, they choose to BLAME THE CUSTOMER. Needless to say, I will clean my cloths on a dirty rock before I will step into a Lapels location. This is a chain cleaners. Perhaps they teach the blame technique in the franchisee class. So if you care about your garment, BEWARE AND DON'T USE LAPELS BECAUSE ITS OBVIOUS TO ME THEY DON'T CARE ABOUT YOU, YOUR GARMENT NOR YOUR CUSTOMER EXPERIENCE. POOR SERVICE, POOR EXECUTION, POOR MANAGEMENT. YOU'VE BEEN WARNED!! read more

Always caring and friendly in the past. Great service With old ownership in the past. I went in a few months ago and the staff member was quite rude and unhelpful. She seemed angry. I Have never returned. I decided not to risk leaving my clothing there. Mostly I just did not need rudeness. Maybe it was just one person having a bad day. The business itself was always very good. I would get winter clothing laundered or dry cleaned for storage at home for summer months. Shirts, jackets, suits. read more

I brought in a set of man's suit for dry clean. It was an OK experience. They told me Wednesday would be done. I went in the morning of Wednesday for pick up. Then he said "oh Wednesday after 4 PM ". I wasted a trip. He should have told me earlier. Anyway, the pricing is on average. Service is OK. This place is not particular good or bad. They got the dry clean job done. read more

Lapels Dry Cleaning - Dry Cleaning Near Me - Tampa, Florida

PLEASE SAVE YOUR CLOTHES AND GO SOMEWHERE ELSE! As someone who sells and re-sells clothes, things have to be pristine condition to do so. The reviews mentioned on here made me feel comfortable and confident in what defined their service. I've never had a problem, maybe some minor wear like any other piece, worn 2X type of vibe, but never an actual stain ofc. In particular, I left a Amiri B-Ball Cashmere shorts, paid $850 retail alone for this as it was the only size that fitted me. Rest alone with Lapels being Lapels, I was assured they can easily dry clean any wear on the piece. Once I got back the shorts, I saw a mark that was left unnoticed so I politely asked them to see to it. After a week, I followed up to see how everything turned out and to my dismay I saw everything bled thru and completely ignored the aspect of dry cleaning. I came back to hear the Manager/Owner to tell me that I did it myself! She claimed it was given to her like that and she takes pics of before and after each service, so I called her out on that and said where the picture before the bleeding happened? She didn't have a picture and said we don't need your service anymore, we're voiding all orders with you. Im crying there asking for some sort of answer and a resolution to the fact I'm completely ruined here and she followed up by saying these fabrics are extremely delicate and even if you paid $500 anywhere these things happen. Anyone paying a $500 dry cleaning service should expect it perfect, not damaged. If you care about the details and the overall security of your belongings, Lapels will dessert you and make you feel bad for doing there job. They threatened me if I made a review, which is why I soon attached a video. You can see on the managers acts towards their loyal "VIP" members. If you don't believe me go in for yourself. read more

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I did not know what "ripped off" felt like at a dry cleaning service until my encounter with Lapels. It was a red flag when they started video taping the garment I brought to them for the first time without even asking me for permission. Then they claimed special care was needed for the garment and hence I needed to pay much more than what I was told. They used the video recording to argue that the garment was in much worse condition than what was true, but how can one say shadows on the garment were actually stains? Lying and then almost shouting at me even though I remained polite and calm the ENTIRE TIME. Worst yet, the lady pushed my hand away when I wanted to inspect the item and prevented me from even examining the garment until after I paid. Unbelievably rude and preemptive in their interactions. Probably because they have had so many customers complaining about the way they do business. Would NOT return and would NOT recommend to anyone unless you enjoy such confrontations, manipulations, and bullying. All these for less than 10 dollars! read more

What a wonderful dry cleaner! Their system is perfect--I drop off a bag; they text me when it's done; they charge my card on file. Easy-peasy. The nice part is the owners and staff are wonderful, kind people who care. Easily ****** (six stars!) read more

Will not use again. Owner is rude and doesn't honor emailed coupons. Way overpriced. I have used this dry cleaners for over 18 years and once ownership changed so did the service. They have lost items and told me there was nothing they could do. It takes a lot for me to leave negative reviews and after numerous issues I will now be looking for a new dry cleaner. read more

I learned about Lapel on Yelp. I had jacket with a stain and pair of pants that needed some stitch repairs and buttons reinforced. They did great job and the staff were very personable. I would definitely use them again. read more

Unfortunately, they scammed me. After dropping off a set of drapes, a woman from Lapels called me and said after assessing the drapes, the bill would be 135 for cleaning and 45 to fix a rip. It seemed a little pricey but I said okay. The next day I get a charge notification from my credit card of 348 for the drapes. I called to contest and the same woman clarified and said it was 135 per drape. She also reminded me that she said to me the day I dropped them off that the bill would be "more than a hundred dollars". During that first call, I specifically remember me asking her, "it's 135 plus 45, right?". "Yes", she had responded. It was too late now to get my drapes back as they were already being processed. The day I picked up my drapes, a younger woman was there. After some consideration about contesting the bill, I decided against it. She handed me the drapes and I quietly left. At least the younger girl had more heart than the older woman. Before I got into my car, she handed me 15$ worth of store credit. I haven't hung the drapes so I don't know what condition they are in. I'll update this review if I find any issues after hanging them. I hope my review is helpful. I wish this business was more forthcoming about the total price and my story should serve as a warning to others. read more

I ah e used the alterations and it was great they did a wonderful job... I recommend there service ...

I was truly excited to get my husband's clothes dry cleaned. They picked up our clothing on a Tuesday and they were dropped of in a Friday. The problem is the women was not transparent with the charges per item. she noted all shirts $3.95 and pants $7.75. I received a charge that exceeded amount and when I called to find out, the women representative noted it was more due to "polo shirts" being $7.95. They did a great job with dry cleaning but please be transparent with the pricing, no one likes surprises. read more

Skip skip skip No following the Yelp schedule hours I have stopped three times already and always closed read more

The female owner was extremely unprofessional rude, shouted at me and told me to shut up when I brought back 5 pairs of slacks that her shop damaged. From a large order that (22 pieces ) that I had taken to their cleaners in New Tampa. I will never do business with them again and will advise others to do the same. read more

Be aware of any coupons emailed to you from Lapels Dry Cleaning. The local Lapels Dry Cleaning store DO NOT HONOR them. The Lapels I used to go to is located on 6431 E County Line Rd in New Tampa FL. This is how they remove the discount from your dry-cleaning order. I received a Lapel dry cleaning email offering 20% off my next dry-cleaning order. When I arrived the person behind the counter ask to see the email. I opened the email and was asked to click a link that redeemed the offer. The person using her cellphone took a picture of the 20% offer. This was just a charade on her part. She took my drycleaning and said it will be done is a couple of days. When I picked up my dry cleaning the total amount seemed high. I asked to see if I received the 20% discount. They said NO. I receive a very small discount. They called it a 3-day sale. Whatever that is. The discount was not even close to the 20% promised in the email. I challenged the price and was told to show them the 20% email sent to me. I brought up the email and again was asked to click the link for thee 20% discount. When I clicked the link, the result displayed was that I HAVE ALREADY USED THE 20% DISCOUNT. So now I have no proof to show the clerk, and he was not willing to give me the 20% discount. If you go BE PREPARED TO ALWAYS PAY FULL PRICE REGARDESS OF WHAT PROMOTIONS LAPELS SEND OUT. To me their practice is dishonest and unamerican. Find another dry cleaning that understand customer service. read more

These folks are very helpful and have been helping me for almost 3 years. Very flexible on turn around time, offers pick up and delivery and never an issue with any of the items I take in. I am always greeted by name when I arrive and they are always willing to go the extra mile for the customer. Pick up and delivery is extremely helpful especially with a hectic schedule. You will not be disappointed dealing with these folks who provide stellar service. read more

Excellent service clean cloths Pickup and delivery were on time Great customer service read more

I own a salon and have lapels drop off and deliver my towels and capes, they are always there on the days we scheduled for the week, my laundry comes back clean, nicely folded and ready to go. read more

Friendly and cordial, accommodating.... Burt's the owner and knows how to treat customers. We had unusual request in "blocking a hand knitted shawl". He knew what to do with this "labor of love". (It took six weeks to knit, 100 hours, a gift for my sister's 62 birthday). It was ready in 24 hours and beautifully blocked by Labels. read more

Recently went to back Lapels after not getting dry cleaning during Covid. They are still the best in town, actually the best from anywhere I've lived. Christine N. read more

I agree with a recent poster that the lady that runs the Tampa palms location is very rude to customers. I requested to have 2 prs of pants taken in at the waist and hemmed. They do not do the alternations in house, they have a subcontractor, which is fine but the price was out of sight. The lady indicated it would be $20 to hem each pr of pants (which is ok) and $45 to taken in the waist of each pr. This is extremely high and when I complained she said $35-45 depending, to which I said for that price they should be perfect. She strongly expressed to me that their tailor was a "professional". I said ok and that if they didn't look right I wouldn't pay. She cinched up the pants and pinned them, and I was skeptical bc this is not how previous tailors have pinned pants, I asked if I could or should visit the tailor in person to make sure the pants were marked correctly. The answer was No, bc she works from her home, you can't go to see her. I said ok and returned when she said the pants were ready. They were beyond awful and I'm sure she knew before giving them to me. They were sewed exactly the way the lady had cinched them, making the rear bunch and poof, utterly ridiculous for $35-45. I was slightly angry and annoyed that she even thought this was remotely ok but then she got nasty and told my husband that I was rude to her. She didn't attempt to apologize but kept saying she was not a seamstress, which no one accused her of being, she told me another person did the alterations. He told her that we wouldn't be back for dry cleaning or anything. She didn't care. Also, we had used them a few times for dry cleaning and their pricing is NOT transparent, probably for a reason. My husband dry cleaned ~11 items, of which 2 prs were jeans, 1 hoodie, the rest a mix of polo and button up shirts. The total was near $150. They charged $26 for the hoodie and $9 for ea polo, I can't remember the rest. When I asked for a receipt to show the itemization she gave a receipt with a total and then got angry when I asked for a breakdown. She was huffy and rude and told me to write it down as she was going to tell me. This is not how regular businesses operate. I have dry cleaned clothes for over 25 years and have never not received a bill detailing the charges and usually this happens when you drop off the clothes. Your receipt is not simply a tix to retrieve your clothes, it usually tells you how much your order will cost when you pick up. Although this place adequately dry cleaned the clothes, we will never use them because this lady is beyond rude to customers. She needs to recognize customers are what keeps her in business. Avoid this place!! read more

This place is fantastic!!!!! I washed a bright red pen on these trousers and the ink splattered everywhere. Lapels was able to remove all signs of the deep red blotches like nothing ever happened! Amazing! read more

Lapels Dry Cleaning - Dry Cleaning Near Me - Tampa, Florida

They have put new heels and soles on my boots three times. Always perfect and super friendly people. They actually call you when they are done and it is always early. Keep smiling people. You are great. read more

My family just moved here from Chicago, and unfortunately we have a gas dryer and need an electric. In the meantime, I've been going to Lapels for wash dry and fold service. They have been AMAZING. Always friendly, and greet you with a smile. I was hoping to get my laundry done before 2pm the following day and then were too busy to promise that time so I had them do it anyway. They called me at 11 saying it was done for me. Then today they were able to accommodate my schedule again. Plus you get a coupon when you spend over $100 which is great. Although I haven't dry cleaned anything yet, if you're looking for a great place to get your laundry cleaned in New Tampa, this is it. read more

Great work and very responsive when I called them. Did a great job on my cashmere coat. Highly recommend

Great people. Great attitude. The VIP system is free and convenient- and clothes are always on time as promised. I have no complaints and these folks have my business as long as I live locally. #YourTampaExpert approved! read more

A great experience and excellent customer service! Everyone in this dry cleaning laundry is very approachable and they truly strive to help. I lt seems theybreally go for the "above and beyond" motto. They are open almost everyday, including Sundays, you can become a VIP customer and drop the cloth outside their regular business hours and theresults are impecable. All of this at reasonable prices, I promise if you use the once you will keep coming. read more

Used Lapels New Tampa for a coat and a jacket dry clean and another jacket to be pressed only. I was shocked that the total was $138 and almost had a heart attack. I see no justification whatsoever for such a high charge regardless of what the fabric and brand of the items are. The business should have called me to let me know that the total will be this much. I don't believe I paid $138 at least for one of the items when it was brand new. Sadly will not be going back to Lapels again after years of being their customer. I am giving them a one star only because there is no zero star rating. Go some where else and you would be better served. read more

I usually prefer to do my laundry myself but Lapels does a perfect job been going there for years , clothes smell good but not too strong and my colors are always bright and whites as well ; But honestly I love going there because of the Great customer service they provide , very friendly and ensure I'm satisfied each and every time ... Definitely give it a 2 thumbs up read more

I had been searching for a alteration place in the area that was reliable and affordable. Both of those options are limited in the area. I took a chance and dropped off some work pants to be hemmed. I was put into the computer and told that when my pants were complete they would email me to let me know. At the time the gentleman estimated it was going to be $18 a pair to get hemmed. Quite steep if you ask me! I was also given about a 5 day window of when they were to be finished. I don't know if they do the alterations on site or send them out. Maybe that's why they are costly. Fast forward to Wednesday and I still hadn't received a call or email that they were ready. I ended up contacting them. Pants were ready and price dropped down to $15 a pair. I'd say that's pretty decent, but still on the high side. The pants were hemmed nicely and from what I can tell. Will I return? Probably not due to it being a chain and so highly priced. read more

Great service, well run operation, and environmentally friendly! They do a fantastic job on my dry cleaning and the location in New Tampa works well for me. read more

Took my stuff for a week and didn't even hem them, just returned them as normal and said they were hemmed. Then wouldn't rush them or provide any discount or refund. I definitely won't come back. read more

Exceptional customer service. They consistently do a fantastic job in a timely manner. Highly recommend!

Not a bad experience for my first time here. Very very customer friendly and very convienant. They have a 24hr drop off service as well as same day cleaning. The only reason i can not give the 5th star is because of the pricing. Prices are a lil bit higher than what im use to paying normally i pay $1.99 per dress shirt here it is $4.25 but other than that not a bad experience. read more

Awesome customer service! When I went to pick up my clothes they were ready right on time and perfectly pressed. I will definitely be returning! read more

Simply the best, search no more! I've been in Tampa for over two and a half years and have gone to many of the other dry cleaners in the area and Lapels is the best by far! With on site service, they deliver great results no matter the color and are even great with delicate items. The owners and staff provide great customer service, coupled with affordable prices, 24 hour drop off, as well as home delivery options, Lapels stands out amongst other dry cleaners in the area. You would waste both your money and time going to any other! read more

I have gone to Lapel's several times with my suits and coats. I like that my items do NOT have any chemical odor after the cleaning. Also, the colors of my clothes stay intact.The price is up there when compared with some other dry cleaners; however, the difference is that this place is using an environmentally-friendly product for cleaning. They have a pick-up and drop-off service, which is nice! The owner, Burt, picked up my items and I had the sense that he cared about his business and his customers. I wish him and his family well. read more

Overcharged me for a simple patch job & didn't care that I was upset. People today. SMH. The patch already tore and when I called she told me they were in good repair & refused to give me a refund.10 minutes it lasted. Called my bank to cancel the transaction. read more