I used Goin' Postal in Lakeland for an expedited shipping service on March 2026 paying $135 for…read morenext-day delivery of important documents. Unfortunately, the package was never delivered due to an issue with the address formatting. I contacted the store for assistance and to request a refund or resolution, but I was informed that no refund would be provided, and I did not receive an apology or clear explanation. I paid for a service that did not occur, and the lack of customer support and accountability was disappointing. For a service that handles time-sensitive shipments, I expected more proactive communication, verification of address details before shipping, and a willingness to resolve the situation when the service failed. I hope Goin' Postal improves its address verification processes and customer service practices so that future customers do not have the same experience.

If I have any postal needs I go here! Great service!! I…read morehave never been a fan of post office but love Goin' Postal

Great folks ... work is excellent they have done Banners, stickers and Brochures for me. Send…read moreprinted materials direct via UPS. They use email effectively saving time. Bev is the owner. Again with a great staff with great follow up and a can do attitude and always happy. Paul R

I have used the UPS store for several years. They are my shipping and receiving department. The…read morecustomer service is beyond outstanding. All of the employees go out of their way to make my experience the absolute best. I have a mail box there as well and use their address as my address. If you are self employed, travel or are just getting off the ground you need to check them out. I use UPS Stores in three other cities and none compare to the Lakeland store.

Honestly I will pick stopping at a UPS store over the post office anyyy day. UPS is usually always…read moresuch a better and quicker experience. This store has been good- the workers are nice and really helpful and it's kind of hidden so I feel like it's not as busy as some of the other locations in town. Taking any Amazon returns here is so easy you don't even have to talk to a worker anymore, you can just check in on the computer and off you go. And if you do need to send a package it's still so much better here. The only upside to USPS are the nice boxes you can get there but to me it's still more worth it to come here. And they do have limited hours of open time on the weekends which is nice if you work full time during the week like me!

I usually drop off Amazon packages and return items at this location recently. The UPS Store on…read moreSocrum Loop is closer to me, but their customer service leaves much to be desired (ie. it sucks). Always a pleasant face ‍ to greet you when you enter. You can tell when employees aren't disgruntled and taking it out on you, this place isn't that. I'll keep using this UPS Store for my shipping needs.

We mailed back our grandson's toy Jeep back to Indiana via FedEx ground. We stopped in front of…read morethe store to drop off 2 large boxes containing the parts of the Jeep. The gentleman behind the counter was very courteous and friendly. He took the smaller box in the front of the store and he told me to take the larger and heavier box to the back of the store. The boxes were huge. He was curious on what was in the boxes. I told him that it's our grandson toy Jeep that never work, he replied with a big smile and told me to take it to the Jeep dealer and get it fixed. The gentleman had a wonderful sense of humor and scanned the labels and gave us the shipping receipt. This store is the only Authorized Fed Ex store in town.

I have maintained a mailbox at this location for a period of 2 years, and was very happy until the…read morenew owner Wendy took over a few months ago. I travel full-time and fully rely on the competency of the mailbox stores in which I maintain a mailbox. I have never met the new owner Wendy or anyone in her family, including her 16 year old son. I understand that it can take a period of time to learn a new business, however, lying and withholding mail/packages, aside from being a Felony offense, especially when the mail includes medication is inexcusable. And then being self righteous and indignant when I, the paying customer, complain after having paid a great deal of money, and waiting 3 days for the Next Day delivery, only to find the medicine and mail were missing. After verifying with the pharmacy that Wendy herself had signed for the package 3 weeks prior, Wendy finally admitted to having the package. Excuses and blaming took place from Wendy, but no apologies or sentimentality. Many phone calls and text messages were sent over the course of several hours trying to get this new owner to comprehend the importance of getting me my medication. At one point the 16 year old, smart- mouthed son answered the phone and attempted to lay blame with me, the paying customer, who was 3,000, miles away. In the end, Wendy did finally send my medicine, however, she sent it 300 miles away from my location. After numerous threats and ugliness, I did finally get a refund for my troubles, but my medicine is now sitting 300 miles away and I was forced to contact my doctor and have a new prescription written and mailed to me, forcing me to spend another 8 days in a less than desirable location. Unfortunately this is not the first mistake with my mail this new owner has made. She made a mistake with the previous package as well, which I did not even tell her about. So I am of the opinion that this new owner is simply not capable of the responsibility required for this type of business. A word to the wise, if you must rely on a mail box store to send you your mail, do not rely on this one.

I can't say how awesome the staff is here! My elderly mother had estate documents that needed to be…read morenotarized and then signed by two witnesses. It was a Saturday and one of our banks only had one witness available while our other bank doesn't permit their employees to notarize wills or estates. One of the banks recommended the UPS store so we gave them a try. Twenty minutes later and we were out the door with all six documents properly serviced. Such a great experience! Thank you so very much! You've definitely earned a repeat customer.

Love this new location. It is behind the Tastee Treat. Extremely friendly customer service. They…read moregave me a dolly for my heavy boxes, and helped me bring them inside. It's clean, very efficient and a great location. They offer all the regular services of a UPS Store.

Very quick and easy it was my first time here and I was out within 5 minutes. All the other reviews…read morewere a few years old but I recommend this place!

We came to the store right when it was closing time not realizing that store was closed, as we were…read morewalking away back to our car, Mr.Keith the owner came out and got us and helped us with what we needed. Very nice man and employees were very helpful.

I used A Fine Press to print my wedding invitations, which I obviously wanted just right. Matthew…read morewas so helpful from the beginning. After I reached out for a quote, he set-up a phone conversation to learn more details plus offer his expertise and guide me towards the correct paper choices and printing techniques. When I finally signed off on the proofs, I felt confident I was going to receive a quality product. (And all of his invoicing/proof software was very easy to use and reliable.) I was so excited to receive the end product a short 3 weeks later (right on schedule) and my invitations are coming together perfectly. Thank you again, Matthew!

I was looking for a company to do High-end, letterpress New Years cards for my upscale clientele,…read morewhen I found Matt at A Fine Press. He listened to my vision, and he made a few suggestions that made the cards look even better than I imagined they would. I'm so happy that I used this company, as my cards turned out AMAZING!! I'm thinking I'll even have them do my new business cards, as I'm now obsessed with how beautiful Letterpress is.