I went in on Tuesday am to ship some returns. I noticed how Tristan was interacting with another customer who had some issues with a shipment going out. He was very professional, kind and respectful to the man. I was impressed. Everything was resolved in a good way. It was nice to see. He called me over when it was my turn. He was incredibly polite. He processed my returns while we chatted. I told him I was impressed with how he handled himself because too many times I have seen people his age completely lacking in customer service skills. I will def be returning here for my ups needs. read more

We walked into this location needing to ship a box over 50 lbs, and Damien made the entire process incredibly smooth. He was exceptionally friendly, welcoming, and transparent about every step of the shipping process. Despite juggling multiple tasks--running to the back and answering phone calls--he still prioritized helping us quickly and efficiently. Damien truly went above and beyond, and after a rough day, his kindness made all the difference. He absolutely deserves a promotion, a raise, and all the good things life has to offer. You rock, Damien! read more

Characters: Me, guy in front of me, cashier Literally brought a frontier box for return no problem. Guy in front brought spectrum parts to return to the cashier. Guy in front leaves, with a receipt. Cashier (I assume is new) trys to process the spectrum parts on both computers, and it crashes both. A big line is forming behind me. I put my frontier box on the table, because I'm waiting for the cashier. Cashier is complaining to the manager because he doesn't know what to do. Manager gets in my face saying the spectrum parts are crashing their computers. Cashier doesn't correct him at all even though he was talking to the guy who brought them in 5 minutes ago...I'm flabbergasted that I'm being berated for the guy who was in front of me. Thankfully the guy behind me saw all this as well. read more

They get the job done. If you need something shipped they will get it done for you. Some here are more personable than others but if you need a packages shipped and you're in the area, check them out! read more

Charles goes above and beyond to help customers. I had lost my tracking number and called to help; Charles looked diligently for a good amount of time without success. After lots of searches it was discovered that I in fact had called the wrong store. Charles was so nice about MY mistake and tried to go out of his way to resolve the "issue" that wasn't even his. read more

It's baffling to see the employee watch you run to try and walk to the door by 4pm on a Sunday and smile at you while shutting down the gate. I even asked if she can let me in and she smiled and walked away. Yes I understand closing is at 4pm but if I personally saw a customer pull on the door at exactly 4pm, clearly rushing to beat closing time, I would gladly let them in especially if they were nice about it. I would try to think of how much this would mean to them. Poor customer service at its finest!! I'm not talking about arriving at 4:01! It was literally 3:59 changing to 4pm as I was walking up and all I needed was a package that's ready to be mailed to just be scanned. read more

Won't be returning this location. Parking lot is way too small. Solicitation right outside is annoying--No I don't want to join the D.A.R.E. Program. And on top of that the employees barely speak and are extremely dismissive. I'm not asking for top tier customer service but acknowledgement and a hi would be fine. Terrible all around. UPS find a new location and new employees read more

It's your regular UPS store but I wanted to say that I had a nice experience today. Called ahead to ask if I could print my shipping label there, Debi answered and kindly informed me that I could get that service done in the store. When I arrived Charles helped me pack up my box and got me out of there in no time. Friendly and quick service, can't beat it. read more

The little lady in there made want go back. She showed love to everyone. I've very impressed how they treated every single person

I had to send clothing to my daughter today. CJ and Jessica were absolutely helpful. Right box size and recommendations for shipping. Otherwise I was sending CJ with suitcases on a plane to my daughter's location! This ups has been nothing but helpful every time I go in to ship item to my kids. Thank you to CJ and Jessica! read more

Great service ! Busy store but always have a Notary which I use 2 3 times a week. They are also open for business everyday, even Sunday. I think they are open to 9pm m-f. That is something you dont see with other store of this type. read more

Had to return an item and pick up stamps! Quickest and easiest thing I've done! Walked in and was greeted by Steven immediately who stopped what he was doing to assist me. Told him I needed to send something off and it was a breeze from there. Needed stamps as well now they are really expensive here lol 15 bucks for a book of 20. Yikes. But other than that! A flawless and easy visit! read more

I was a bit skeptical from the reviews if this store would be able to accommodate my request but not only did they do it, they serviced everyone very quickly! I was in and out in less than a minute! I was just dropping off a package for a return for Amazon so I can't speak on the other services but the lady there was fast and efficient. I enjoyed using this store and will probably go here for any of my UPS needs. read more

Wiley was awesome. He was super patient and determined to have my project look the best for our event!!

Just stopped by to drop off a return. Couldn't catch the guys name that helped me but he was very professional and quick which is what we all want when it comes to our shipping and orders. I had to return a product beside it was faulty. I called UPS and they sent an actual UPS DRIVER TO MY FRONT DOOR WITH IN 24 hours!!!! He gave the package slip and I returned it to the actual ups store the next day. Super nice guys and again professional and quick especially for how hectic it can be nearing 5 pm traffic near Brandon/riverview. Recommend the actual store as well. Upon entering I was greeted immediately and the place was pretty large for being in a plaza. Super clean and organized. read more

Love how efficient and friendly the staff communicate and complete the requests. excellent service. read more

I have always had a great experience at this UPS, but recently I had an issue I recently had an issue with this UPS losing an expensive package I shipped back to the sender.I genuinely believe the package was sadly stolen (unsure of by who). I had to file a claim with UPS and speak with the sender regarding the package. When trying to send back to sender I was asked questions about where it was going and what it was, and after saying what it was the package was not closed in front of me. I learned my lesson, and now know to be a lot more cautious about shopping certain items. Always close the box beforehand! read more

I have used this store numerous times to pack and ship boxes, big and small. I have always been treated with courtesy and friendly service. But my visit this morning takes the cake: I simply needed to drop off a return. I pulled up outside the door just as they were opening. The owner/ operator saw me, and came out to my car to carry the box in for me! That is superb customer service! read more

Be prepared to be upcharged $2 to print anything in addition to the price per page because the manager refuses to let you use the USB feature on the printer in the store. I was very confused, as I've printed several times at UPS stores, and when questioned about this the manager very defensively said that "all" UPS stores do that and that there's no way to bypass the $2 charge. STICK TO THE UPS ADVERTISED PRICES AND STOP SCAMMING A WAY TO UPCHARGE. read more

I am only giving this 4 stars as I have not yet had a FULL experience with this UPS location. The reason why I stopped in was to drop off an already paid-for return label posted package. It is nestled between a dry cleaners, a sushi place, and a formal wear dress shop. Parking was slightly cramped in there but doable. The store was pretty clean and there was a short line of customers with one female employee working. So when I came in to drop off the package, I simply said that I was dropping this off and she responded with "Ok, do you need a receipt?", to which I replied "No thanks" because I had confidence that this package was in good hands as the return label was already adhered and ready to go. By the next day, I was able to track down the package to ensure it did leave the building as I had hoped. That made me even more confident in their professionalism and would recommend this establishment to anyone who is in need of shipping their items or dropping off any kind of UPS returns. read more

Everything, and I mean everything is overpriced in this store! Cost $11.48 for an 8 page fax...a LOCAL fax. BW copies are .15 each! Color copies are .35 each. Use their computer, it'll cost you $3 for 15 min and $5 for 30 min. Fool me once.... First and last trip here read more

Everyone is super helpful and accommodating! They offer free tape and any questions that need answering, they're more than happy to help.

For the most part, I just drop off packages here so I can't speak to the other reviewer's price frustration. Have never had a problem but do want to share a funny story. Had to ship something earlier but did not have an address label pre-made. The girl behind the counter was very quiet and probably new. I told her the destination city (which is in Michigan, aka MI) and the ZIP code and she says "ok [city], Miami." I didn't laugh as much as I wanted to. Poor girl. Hope my shipment makes it safely to my mother back up north in Miami. read more

Great customer service. This is the store I frequently visit. I had to mail a shoe box and needed a strip of tape and not only did she give it to me but she taped the box for me. The location on lumsden wanted to charge me for the strip of tape. Definitely will continue to stick to this location. read more

Thank you UPS, Steve save the day. I needed to ship a package today and I had made a mistake on my part and Steve was able to fix my error and have it t delivered by the day needed. Wouldn't go anyplace else for my packaging needs. Very happy with the UPS on Bloomingdale Avenue, Very thankful to Steve at UPS! read more

Came in today and needed to send a return back to Amazon. The employees helped me navigate through my Amazon and figure out how to print out my label. They were very helpful and nice read more

Fast and easy returning my Spectrum equipment. Much more pleasant and much faster than returning it to spectrum! Thanks

I'm so glad I have this store right down the street from me. The guys are helpful, the prices for shipping are fair, and it's so easy to drop off prepaid packages - especially if you don't need a receipt - just drop on the floor and walk out. I find the prices to be cheaper than using UPS online and creating my own label, usually. read more

This store has a very rude, unprofessional staff, particularly the young lady who works there regularly. Requiring a donation for taping a package is ridiculous. Avoid at all costs. read more

5-9-19 Went in today to mail a small box to Land O' Lakes, FL. Cost was going to be around $11 for ground delivery on Friday. Rep went to print label & stated there was a problem with the zip code. I verified the zip code on my iphone for my contact and then with google maps and showed her the zip was indeed correct. She called her manager on the phone and had me wait while they tried to send from another register/computer after waiting for another customer to finish up with her transaction. She finally stated there was nothing they could do, they were unable to ship or over ride their system to ship this for me. Completely frustrated - this is UPS !? Had to drive to USPS and paid less than $8 for delivery on Friday with NO issues with the same zip code. Store has been nothing but frustrations since I have lived in Riverview, from now on I will use USPS or FedEx. read more

This store is complete sh*t and I will never return to it to send a package. The manager is completely retarded and tries to nickel and dime you for everything. UPS stores are suppose to carry FREE express saver bags to ship items but this store elects to not carry them so that they can charge people to buy a box or different envelope. The UPS up the road on Bloomingdale is far more friendly and they carry the bags one needs to ship items without charging them. DO NOT VISIT THIS STORE UNLESS YOU WANT THEM TO GIVE IT TO YOU DRY. read more

They NEVER answer the phone. Could have saved me a lot of time on my lunchbreak if I had known the clerk did not have his notary stamp. I called all morning, AND emailed, but never heard back or had my call answered. Very frustrating....will never go back to this store. read more