Booked this shuttle based on previous reviews.... not a great first impression our shuttle was not there. Called to figure out what happened they only had us reserved for the return to the airport even though i got multiple email confirmations showing round trip. The guy who answered the phone was hostile, rude and not very helpful. Our return driver did not talk to us nor did he offer to help with loading bags into the van.... The only reason I'm rating 3 instead of 1 is our backup driver, Chad, who showed up was fantastic, giving tips and secrets about the island, super nice and friendly. Helped load and unload bags. Was apologetic about the mix up and even discounted the rate since our private shuttle had become a shared shuttle. read more

Unfortunately cannot recommend. Price is reasonable, and yes it is private, but I didn't find them as reliable or customer focused as Roberts for my multiple business trips. read more

I'm giving 1 star for our way from airport to hotel. Driver was fabulous! However when our return driver arrived for our pickup from hotel to airport, he was extremely rude and threatened to leave us when my 6 year daughter had to use the bathroom. He became very confrontational and wanted a "thank you" for waiting. I've never been treated so poorly by a company in my life. I will NEVER use this company again, especially because there are so many. Don't be a minute late or have any other urgent needs arise causing you to be 5 minutes late or you will be treated extremely inappropriate. I think his name was Bruce. Car ride was so uncomfortable, it was a long 20 minutes. As you can see from the response to my original review below, this is exactly what I was talking about. Who responds like that to a customer? I was not 12 minutes late, like I said, never using this company again. read more

Very good experience! The flat rates are transparent, the customer service via phone number likewise. I reserved online very easily (no payment information necessary) but I was unable to respond the the email for confirmation of pickup bc I was already on my flight. One way trips are an option, just FYI. When I landed, Leigh texted me that she was waiting and provided perfect instructions. She was a doll and the entire experience was easy. I was aware of paying cash by reading these reviews and from the clear wording in the email. A side note: another company (rhymes with Harley's taxi) quoted meter fare only, no flat rate option, to go 0.5 miles south of the zoo toward Diamond Head = $49. Go808Express has a flat rate of $35 to Diamond Head. Would recommend and appreciate the driver waiting for my delayed aircraft. read more

Read the Yelp reviews. Emailed them, response turnaround time was fast, even though it was a weekend day! Driver was there waiting for us, even called to check on us because we were delayed. Great service, great rate, comfortable private shuttle, and would use again! Philip was our driver and got us to Waikiki! read more

Can't say enough good things about Go808! Rodney was fantastic (and super prompt) in answering all of my questions via email. We were a big group of 10 with a lot of luggage, and we were planning multiple trips. Go808 picked us up in a large air-conditioned 14-passenger van that seated everyone comfortably. We also each ordered leis, which were a beautiful addition and a fun welcome to the island. When it was time for our multiple trips to and from the airport to our hotel, the cruise port and Pearl Harbor, our drivers (Chad, Luke and Stan) were always early and waiting for us, but they didn't make us feel rushed. In fact, I called to see whether we could get picked up earlier than scheduled after a tour at Pearl Harbor and Chad came to get us -- nearly 2 hours BEFORE our scheduled pickup time, AND he got us to the cruise port afterward even earlier, which proved to be a godsend. If you're going to Honolulu, Go808! read more

I have only exceptional things to say about this company. Not only they have great prices but they are friendly and professional from the moment of booking and all the way through the transfer and the destination. I booked online and within a few hours I got an email confirming my reservation and explaining in details my transfers. They always call you before pick up and they are super friendly and professionals. I used the for 3 transfers: from airport to hotel, from hotel to cruise ship and from cruise ship to airport. Always punctual. I prepaid online for 2 of them, very easily and paid cash for the last one. PERFECTION!!!!! read more

If you don't want to take a car or Lyft this is a great way to get to Waikiki. The drivers are on time and friendly. The vehicles are clean and air conditioned and provide some guidance as they drop you off to your hotel. read more

We were discouraged with GO808Express for when we arrived at the HNL airport, we thought we followed their directions on where they might be waiting with the shuttle but found them quite confusing and the driver did not help when we texted him our location. After about 30 minutes we finally found our driver. He did not even tell us that their original description of the shuttle van was incorrect. When I suggested to him that a small map of the baggage claim area and their pickup site would have been helpful, he was very condescending and indicated the directions were in plain english and we should be able to understand them. read more

Easy quick reservations via internet and online. They don't actually have a live person to answer phone calls. You leave a message and they will get back to you. Usually pretty quickly. It was the cheapest shuttle service I found around Oahu. The service was good. The cars were not quite as nice new and nice as speedishuttle but they were more than serviceable. If you want cheap, good shuttle service in Oahu go with go808express. read more

I definitely would recommend them! I booked a private shuttle for 2 people from airport to hotel, round trip. It cost a total of $35 not including tip to hotel and $25 not including tip to airport. What I liked about Go808 is that they are quick with responses. I was waffling about booking times and emailed them back and forth with questions. They always answered them in a timely and professional manner..usually within 1-2 days unlike other places I sent inquiries. My only hiccup was during pick up at airport. Not their fault tho. My flight got delayed because someone on my plane lost their passport and the flight crew spent about 30-40 minutes looking for it. By the time I got to Hawaii, it was an hour later then the agreed time for pickup. I worried that they left already and couldn't find the van. Luckily, I had some quarter US coins for a pay phone...so I gave them a call and they said someone will be coming to pick me up in 10min. I ended up spotting another Go808 van meant for someone else but got it cause the other couple hadn't arrived yet and likely the van dispatched for me would go to them. Was a bit confusing at the time but it worked itself out. On the way back to airport, the guy picking us up was very nice and prompt. We had a nice chat and I discovered he has never been off the island and has never even seen snow! Coming from Canada, I was quick to say he wasn't missing too much. Lol. Except for 1 month of December when it's Christmas time..I could totally do without snow! Overall, service was fast, friendly and professional. No stopovers at other hotels and no sharing with any other passengers. Thumbs up! Much cheaper then some hotel shuttle service, which charge you $50-60 per person one way! Also, much more convenient then bus. Bus is cheap but will take twice as long and hard to travel if you are on time crunch, have a lot of luggage or are just plain ole exhausted. Oh and once I got back, I guess drivers didn't get the memo but I got 2 calls regarding my pick up. So I quickly emailed the company that I've already been picked up days ago and that I don't wish to be called. They quickly rectified this cause I didn't receive any further communication from them. Lol. read more

This is my first time to write a review even though I always use Yelp. The service I got Today from this company was THAT good. I arranged a car service last minutes like, in 3hours later service for my guests. The lady on the phone was really helpful and quick to answer every questions I had. She contacted the drivers or whoever her team and made this service possible. The guests were picked up without any problem. I'm so glad I used this service and I will use this company for any other guests or for myself too from now on. Their fare is VERY reasonable and better compared to the other car services. Thank you so much for helping me to book such a short notice. read more

Rodney is the best driver! He was so knowledgeable and courteous to us. He helped my husband grab all of our 15 bags/totes and took me to animal quarantine. While we waited for our dog, we enjoyed great conversation and got some great recommendations for family things to do around the island. His Hawaiian-Obama feel was a nice welcome to Hawaii. I recommend Go808 and their fair pricing. read more

Terrible service. My flight arrived early and they told me it was scheduled for later so I'd have to wait 30 mins+. A better company would track flight times to pick people up on time read more

Once again relied on Go808 Express to get us to and from the airport. Our driver called ahead of our pickup time and said he would be on time. He actually arrived early and got us to the airport ahead of schedule. Scheduling and confirming by email is both convenient and reassuring. Chad came to pick us up, calling while we were waiting for our bags. He let me know that he was already waiting near the baggage claim area. A quick ride home and we were glad that we used Go 808 Express. read more

I've used them a few times now...last minute reservations due to unforeseen issues. Always on time and super friendly.

2nd time using this service. Very satisfied, from the ease of making our reservations to the communication and promptness of our drivers got us to and from the airport on time. read more

First I want to thank my fellow Yelpers for introducing me to this company. I was traveling to Hawaii with a group and needed a shuttle company that could pick us all up including luggage for a reasonable fee. Go808Express checked all the boxes. There was 8 of us and with all of our luggage, I was worried what kind of vehicle would pick us up. We were all pleasantly surprised that a nice and new van came to pick us up. The first driver, Vinh, called me at the agreed time to check on us and once confirmed we had our luggage, told us where to meet him. I was relieved that we would be the only group in the van. In fact the driver explained that their company only does private parties--so no in between stops. Once we arrived at our hotel, Vinh helped us with our luggage. We liked the experience so much that we used Go808 for the return trip to Honolulu Airport. I highly recommend this company and would use them again for future trips. Mahalo again for a great experience Go808! read more

Made my reservations online 2 days prior to leaving. They gave me an estimate and also onfirmed my reservation within a few hours of my initial online email. Get this, $40/4 passengers from Kaimuki to HNL. UBER was $52 for an XL in that same time frame. Our driver was 10 min early and super nice. We prepaid online via PayPal (you can also add a tip if you like. They only accept cash on site. The entire process was so easy. read more

GO808Express - So spacious - Tours Near Me - Honolulu, Hawaii

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We booked HNL airport to hotel transport via Go808Express after reading so many great reviews, but our experience was subpar. After providing flight arrival time, flight number, and called to confirm the pick up the day before, no driver showed up at the airport! When we didn't see anyone at the airport, we called the company's office 3 times, leaving messages as no one answered. We didn't know if any driver would be coming. After waiting at the airport's center divider for 32 minutes, another Hawaii transport service offered to call Go808Express for us. He was able to get through to Go808Express' office and was told that we're not on their schedule! He then offered to drive us to the hotel. On our way, apparently Go808Express' driver contacted him to meet off the freeway! We had to switch vans on route! This is poor and unreliable service! According to Go808Express, if we had waited another 8 more minutes, wait a total of 40 minutes on the curb not receiving any notification that they were on the way nor able to get through to the company after 3 calls I made, they would have been there to pick up. Would you wait that long not knowing they were on the way? It's not a reliable company. read more

We needed a ride to and from the airport from our residence. Our experience was wonderful from start to finish! Reservations were easy - great communication via email with clear and easy instructions! Our driver was prompt, helpful, informative and friendly. The van was very clean and spacious with comfortable seating. My son enjoyed our rides to and from the airport because we were the only passengers and we didn't have to share the van with others. Stress-free of traveling and great value for money (cheaper than using a cab with a meter) - we would definitely use these guys again! read more

Drivers were good. Communication was fantastic. Prices were reasonable. Would use Go808 again!

Yay Go808 Express!!! You're so awesome!! We have used your Round trip services for pickup from our place to the Airport and back, 3 times this year already!! Thank you Chad (our driver), keep up your great personality and smile! Also for always being on-time if not early for the pickups, for being dependable, friendly, and with so much Aloha!! Even when our baggage kept us from coming out early, a phone call to the office and greeted with a friendly and helpful person on the other end after a long flight, was a great experience. We had no problems at all -- We love this company!!! read more

I've been reserving with these awesome guys for the past 4 trips and they're sooo reliable. Always waiting for me when I get off the plane, and generally early or right on time for pick ups back to the airport. The one time I used another company (it was cheaper), they made me wait for 40 minutes past my Rez. Not acceptable. Now I always use Go808. The driver today even helped me pick out Hawaiian music to purchase, cuz I asked him which to buy. Even showed me his own cd Collection so I could take a pic of them to buy later. Super cool guy. Safe driver too. read more

A+ for Outstanding service! I got quick response from Olivia confirming pickup at the airport. Nice Thank you! Was pickup on time by Eugene very helpful with baggage will definitely use it again on the way back to airport. I would definitely and highly recommend go808express shuttle services as it is way cheaper than any airport rideshare. Mahalo! read more

GO808Express - go808express airport shuttle services! - Tours Near Me - Honolulu, Hawaii

Driver was nice but customer service was unclear and was rude. Before booking REMEMBER to tell them you want your lei, if not they won't bring and tell you it's your fault for not telling them. That's one of the few. I will post up their email to me so you can all see. 2 stars for the driver. read more

Go808Express delivered on every front. Booking was a breeze. Pickups were in time. Bus clean. But the best part of the overall experience were the drivers and Olivia on the phone - courteous, helpful and fun. Shout out to Nate and Jason -awesome meeting you guys. Mahalo! read more

Used service from Honolulu Airport to hotel and return. Easy to book. They were there when we arrived (our flight was a few minutes late.) quick comfortable and reasonable ride into Waikiki. Pickup at hotel also right on time. Clean comfortable vans. Best car service I've ever had in Hawaii. read more

We chose Go808 as just our ride from the airport to the hotel bc it was the most affordable for our large family. We were so impressed by the hospitality and great conversation with our driver, Chad, that we ended up booking them for more rides throughout the week. If we could give ten stars, we would! Chad was so full of information and advice, that we would definitely recommend them again and again! Mahalo, Go808 and most especially Chad! read more

Still good three years after we first tried them. We've had both pickup and drop off. Reservations are made online and all details confirmed quickly via email. The drivers are prompt, friendly and courteous. We plan to continue using Go808 for our HNL transfers. read more

I will only use Go808 whenever I'm on O'ahu now! Talk about an amazing customer service experience! We used them on four occasions - each part of a round trip. I had actually called the night before our arrival to see if we could book them. I should have known better than to book so last minute. Rodney told us they were booked already and unfortunately didn't have anyone available for this run. I asked him if possible to keep us on a "wait list" in case anyone canceled. Lo and behold, later that evening he confirmed us. I'm convinced he made it work. Pick-up upon arrival was a breeze. Rodney made contact with us as soon as we landed. We were a bit delayed in getting our luggage but he was patient and we kept in contact via cell phone. Finding him in the pick up parking lot was easy. It was an enjoyable ride over to our hotel as we talked like we were old friends. He gave us a ton of local tips and answered any questions we had regarding recommendations. He even gave us a few kid-friendly suggestions for things to do. I didn't even know they had a Chlldren's Discovery Center on O'ahu! They recommend booking your return trip to the airport three days in advance. I had no problem booking that. Well, we were scheduled to be picked up at noon for a 2:15pm flight back to the Bay area. As circumstances would have it, a few hours earlier, a plane had crashed at SFO airport causing the airport to shut down. While we scrambled to find alternative options to get home, I called Rodney again to explain. He was happy to cancel our reservation and told me to just call once we figured out what we were going to do. We had an option to go standby on a flight to LAX on a redeye later that evening. I called Rodney and he confirmed a pick up for us a 8pm. Angelo picked us up on time and off we went. Again, a pleasant and conversational ride with Angelo like we had known each other for awhile already. Sadly, as we waited to go standby, ultimately, only one seat was available. We decided to split up and my hubby got on the flight leaving me and our toddler behind. We were going to just try for another flight again, standby, the next day. We had come off a great vacation and it was unfortunate that it had ended this way. I got a little upset about it. Here I was with our toddler at 11 at night, now having to head back to our hotel in Waikiki. I didn't feel safe to take a cab at that hour, so I tried reaching Rodney in the event that he had someone available to pick us up. He was hesitant as most everyone was already done for the evening. But within a few minutes, I received a call from Josie. What a godsend. She had just returned home, but she was going to pick us up within 15 minutes! She gave me instructions on where to meet at the arrivals curb. By the time I got to Josie, I had been teary and visibly upset. We had just met and she greeted me with a big hug. She was so comforting. When we got in the van, she handed me a box of tissues and told me everything was going to be okay. (I was feeling a little stupid for crying about the situation, but sometimes we females get emotional about some silly things.) On the ride back to the hotel, I asked Josie how late was too late to confirm a pick up in the morning. She told me not to worry and just call or text her. She was avail as early as 5:30am to pick us up. We found a 7:50am flight with the best looking option for standby. I texted Josie for a 5:45am pick up. She confirmed and this was at nearly midnight. Sure enough, by 5:30am the next morning, she had already left me a voicemail that she was on her way. She picked us up at the hotel promptly and dropped us off at the airport. She was so good to us. Talk about aloha spirit. Go808 is all you need when you're on O'ahu! They made everything so simple and easy. They have an impeccably personable staff, clean vans, competitive pricing and they are convenient! If my lengthy review and their existing 5-star rating didn't already convince you, BOOK GO808, you'll see for yourself! read more

Go808 is simply one of the best options to utilize when traveling into Honolulu. They offer great customer service and very competitive rates for private shuttle service to/from your hotel destination. I stumbled on Go808 by reading TripAdvisor/Yelp for easy transportation options between the airport and the Waikiki hotels. My girlfriend and I took advantage of their round-trip private shuttle service. We booked the service several days before our flight over to Oahu at the recommendation of other reviews because they get booked so quick. Their website is easy to navigate and provide plenty of information regarding where to find Go808 based on airline arrival. They are very prompt with their email responses. I was able to get my reservation set pretty quickly. They do allow you to prepay for your service which is super convenient. Our pick up was quick with exception to waiting for our checked baggage (not Go808's fault, airport is just super slow). Their pick up location is convenient since it's outside and to the left of the Hawaiian Airlines baggage claim doors. While waiting for our baggage, Rodney gave us a call to let us know that he was waiting for us. Once we got our bags, we walked over and was quickly greeted by Rodney. He was super cool and easy to talk to. If you were in need of awesome food recommendations or places to see, Rodney definitely hooks it up. I'm sure the other drivers are the same. Rodney was like the encyclopedia of cool local places to check out. We had an original list of places to check out, but definitely revised our plans based on his recommendations. (Example: check out Diamond Head on a Saturday morning since they have a huge outdoor market near the entrance of the park.) The drive to the hotel was super quick and comfortable. We rode in the gray minivan which provided plenty of space for my girlfriend, myself, and our 3 bags. I did have a brain-fart when we got to our hotel. I told Rodney that we prepaid for the service, which I completely forgot to do prior to our flight. I quickly called him and asked him the best way to send payment since he had already took off. He said it was okay if I paid the total fare upon our pick up to the airport or pay online. I felt pretty bad over the snafu, but he was easy to work with and I was able to pay online a few hours after our initial shuttle service. We had the pleasure get Rodney as our driver again on pickup. It was cool to give him the rundown of all the places we were able to check out from his rec's. All-in-all, we had a great experience with Go808 and plan to use them again the next time we're back in Oahu. read more

We chose Go808Express because the last thing one needs after an 10 1/2 hour flight is to be dragged around town dropping off other people at their hotels. I was willing to take a taxi, but two days before my flight I happened to check Yelp and found them. I booked 3 trips (to and from the airport, and to the cruise ship) for the people staying in the same hotel as I and, the next day, it occurred to me to give the shuttle information to my brother-in-law who was staying at another hotel. He called to make reservations, and they did the common-sense thing and combined us where it made sense to (after first inquiring to make sure that we got along, and didn't book separately on purpose), therefore discounting our rides even further. Pickups were on time, seamless, and flexible. We had ordered leis through the airline for most of our party, but I realized one person had booked on her own and probably didn't get one for herself, so I bought a "lei greeting" through Go808Express. It was indistinguishable from the airline ones and 2/3 the price. I recommend them and would use them again. read more

Our Go808Express experience was this past March and actually was my 65-year old mom's and not mine...which explains the delay of this review. I forgot. :) My husband and I were meeting my mom in HNL before running The Hapalua, and her flight arrived three hours before ours. Since it's cruel to make anyone stay at the airport when he/she could be sipping a cocktail beachside, I consulted Yelp to see how we could get Mom to our hotel. The best reviews belonged to Go808Express, so I submitted an online reservation request. I received a confirmation email back and emailed back and forth letting them know this was my mom's first time to the island since her honeymoon in 1969. I was assured they'd take great care of her. Josie picked my mom up, and Mom said the communication was great. She heard from Josie as soon as she landed, and helped guide her out to the shuttle from baggage claim. Josie gave mom the tourist schpeel on the way into Waikiki, which my mom thoroughly enjoyed. According to my mom (and she's a stickler for service - I take after her), it was a first-rate experience. I thought the pricing was fair, especially since Mom was a solo traveler. We only used Go808 for pickup service to Waikiki, so I can't speak to the airport return experience. As a frequent visitor to Oahu, I like seeing some new players in the airport shuttle market, especially now that Uber is on the scene, too. And contrary to the "tip" claiming all the good reviews are fake...that ticks me off. This review isn't fake. read more

Reserved with Go808 online from Japan since our airport pick up plans didn't work out. We filled out the online form and they emailed us back promptly with the price and pick up location. They had a online payment also but we paid cash. Our plane arrived early but they still were waiting for us. You do have to walk out to the center island for pick up. The driver explained that all of the shuttle companies have a specific pickup spot at the airport. Reasonable rates and top notch service. The van was clean and a later model. The driver was polite and competent. Will use Go808 again if the need arises. read more

Booked this shuttle service for departure and return from our trip to Las Vegas. On departure night the shuttle van and driver (young gentleman who lived in Germany) where on time and pleasant, however the van was very uncomfortable. Upon arrival while walking to baggage claim get a call from Josie at approximately 9:37 pm stating that she was enroute on the freeway. She instructed us to head out of baggage claim C and meet her outside. By 9:40 my wife are waiting patiently outside with all the others. By 9:55 pm we are the only ones outside--all the other competitors have picked up their customers and I'm getting PISSED!!! I call Josie back and she says she's on the freeway and then mentions back roads and vineyard. I tell her that we are heading back into the baggage claim area with A/C and seats and to call us when she arrives. At approximately 10:10pm Josie calls and arrives in a minivan. Not only is the car uncomfortable but it didn't smell fresh. It pretty much is her personal car with tons of throw blankets that smelt stale. She mentioned freeway work as a contributing factor, but when I googled honolulu traffic didn't find any in fact it was Wednesday King KAMEHAMEHA day--freeways where shutdown the next night! All in all you get what you pay for--we won't be using this service again. read more

I'm so glad I booked with GO808EXPRESS! Rodney texted me as soon as I landed in Honolulu that he was at the airport, and he stayed in contact with me to check in on which baggage claim I would be at so he can pick us up right outside the doors. It was just me and my fiancé in a private shuttle -- no sharing with others, important due to these COVID times. Rodney showed us spots along the way to the hotel and even texted us his list of food recommendations. We also booked a ride back to the airport and that ride was great as well! I didn't catch his name but he called me to tell me he was on his way and was on time. We loved our experience with GO808EXPRESS and felt like it was our family members giving us a ride. Mahalo! Will def be using them again when we come back! read more

Believe the hype! If you decide not to rent a car and need a ride from HNL to Waikiki area, just go to their website and reserve a spot. They are great at responding to any questions you may have in a timely manner. My husband, my toddler and I reserved a shuttle a week before we arrived. We received confirmation for the reservation the next day with detailed instructions on where to meet our driver and the total fee, etc. I confirmed the reservation a day before we left per the instructions and when I arrived at HNL my driver texted me to call when we had our luggage in hand. I called Ray and he told me where he was waiting for us and what he was wearing. Although the site and email says that all their shuttles are clearly marked with 808express on it, Ray's white van did not have any logos on it. Ray helped us with our luggage and we were on our way to Waikiki. A whole van to ourselves. Very nice! They do not provide car seats for kids, but they suggest that you bring your own. Ray had a bunch of great restaurant recommendations. We arrived to our condo about 20 mins later. We paid $30 plus tip. On our return trip to the airport, Luke picked us up. He was just as friendly as Ray and talked about his fav restaurants and family. The ride was smooth. Paid $30 plus tip. I highly recommend Go808. They have great rates and you get the whole shuttle to yourself. Why use a taxi or a shared van when you can get your own private van that drives you directly to your destination with a flat fee?! read more

Everything about our shuttle pick up was perfect. Cheap prices? Yes. Arrived right on time? Yes. (actually arrived early both times). Able to accommodate me after my flight was cancelled last minute and had to take an earlier flight with only 8 hours advance notice? Yes. Drivers are very knowledgeable about the area and gave some really great recommendations/facts/info/history about the city. Great business. read more

Highly recommended! They're on-time, very friendly, and their vehicles are clean and comfortable. It's cheaper than a cab to get from the airport to Waikiki, so reserving one from here is a no-brainer. Our driver was a friendly guy, and shared a lot of local knowledge about the island to us! read more