If I could give this place zero stars, I would…read more Renting a unit at Extra Space Storage on Old Trolley Road has been nothing but frustrating. They continually increase the rental rates every few months, using the excuse that the unit is "popular." At this point, it seems like every unit is suddenly a "popular unit" whenever they want to justify raising the price. Let's be honest: this feels like a complete rip-off. You sign up thinking you're getting a reasonable rate, and then before you know it, you're paying significantly more just to keep the same storage unit. The constant price increases are ridiculous and, in my opinion, completely unreasonable. The facility is not worth the money they're charging, and I am absolutely done giving them my business. This is my last month renting here. I'm taking my business elsewhere, and I would strongly encourage anyone considering renting a unit here to read the fine print, expect your rate to increase every 3 months, and think twice before signing up. I will never rent from Extra Space Storage again. Enough is enough!

The first space we rented was fine the second was full of rat droppings. Deal with the rat…read moreinfestation.

I have used this storage place for several years and I am happy with my experience! I have two…read moreunits and have never had any issues here using auto-draft. Its secure, clean and Holly is kind and very helpful!

Robin is absolutely the best we ever dealt with when renting anything! she was very clear…read moreexplaining the deals they had for every size and she took the time to take us on the golf cart around and show us what was available. Place has cameras all around and it is fenced so I think security wont be an issue here. When unloading we had one piece that was heavy and she was willing to help but I insisted it was too much for her so she called someone that came and gave us a hand, strong guy and he left and didn't want to take any money. Good people are still around in this world and Robin and friend are some of them. I have it on autopay so second month is free. We will be tenants for a while.

Amazing customer service by Rhonda, she's very friendly, helpful, and knows what she's doing, and…read moreshe is a great asset to your company.

AMAZING customer service, very friendly and helpful. After leaving SC about 5 years ago and getting…read morea unit at another place up the street I regret not going to public storage first. The employees who work at this location have been AMAZING since day one, since we got out first unit. We're in the process of moving from SC to California so we moved our units from another storage facility to public storage because the service is exceptional. They're always so friendly, commutation is phenomenal and overall great experience. I HIGHLYYYYYY recommend public storage. Shannon & Miss. Linda have been very helpful, friendly, resourceful and amazing communication.

Great people, nice location. Great prices. Looking for some boat or RV storage? this is your…read moreplace

If I could give less than one star for this place, I would. I tried to rent a unit on line on a…read moreSunday and the unit number I was given already had a lock on it and I called the emergency after hour phone number didn't answer it and they didn't call me till Monday late afternoon so much for an emergency when I have tried to return their calls to cancel this request it has gone unanswered for so many calls. I can't even numbered them so I drove there to cancel it in person. Their hours are stated to be 9 to 6 and no one was there on a Monday. The gate was up both Sunday and Monday l. No one there today, so it makes me even question their security in the first place. This place is a disaster stay away stay far far away stay away far far far away away

Parker in the office was so great and helped us out. Not once did we feel like a bother, and he was…read moreable to answer all our questions. We changed a unit at last minute because we underestimated the 1st units size, not even the slightest problem. Key pad works great and the unit was clean!

Don't go here they will charge you so many unnecessary fees and even try to collect money from you…read moreafter you have moved out. I moved out did everything right and they charge me over 700 dollars in fraudulent fees and sent it to a collection agency when I refused to pay to hurt my credit. STAY AWAY THESE PEOPLE ARE THIEVES

Wow very nice cordial staff. Treated us as human being with respect. A real person to talk to face…read moreto face. Not through monitor. Was able to see sizing of the units. Place was clean in office and units itself. Price was reasonable for being climate control and security was tight. Thank you for helping us out and being patient with our church move!

I've only been renting for a short while, but everything has been great so far. Jamie is an…read moreabsolute gem and so incredibly kind. I appreciate her so much! Very pleased with my experience at Morningstar so far :)

Professional, considerate, customer oriented. From the first call to the end of the process, I…read morecould not have been any happier. The quote was very competitive, and no charges to it. The two brothers who did the move were very considerate of our still and home. No damage, no issues. What more can you ask for? Highly recommended. Frank G

Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday. Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too. The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before. The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me. I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident. Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force..... I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do. UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move. I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.

Very kind and informative front desk sales woman. She was helpful and accommodating. She went our…read moreof her way to make herself available to us and tell us everything we would need to know. Got our spot paid for and camper parked in its new spot in under 2 hours!

The team at Monster Storage has been awesome in helping us set up storage for our travel trailer…read moreand even gave us a great spot to get in and out of! I live nearby where they have onsite storage I could pay for, but Monster Storage actually ended up being cheaper. Not only that but Patrick was so great in working with us. I can't recommend them high enough!