Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

No security at this place. Someone spinning their tires through large gravel lot through large…read morerocks all over my friends car stored in the back. CubeSmart is not what they say they are. All sales pitch.

CubeSmart Self Storage on Savannah Highway in West Ashley is a great option for storage that is…read moreconvenient and easy to access when you it. The storage process is easy to set up and get started. The staff here is very helpful and available for assistance when you need it.

Do not store here!!!…read more My storage unit is not the size advertised. I have had my items stored here since 2016. In that time my fees have increased 60%. A new leaser can get a larger unit now for 60% less then I am currently paying. They do not have any loyalty to current clients and practice a typical bait and switch once your items are in the facility. There are rodent droppings in the unit as well.

I am beyond disappointed. We found this location and decided to go there based on proximity to our…read morehome and their price. At the beginning of the month, we received a notice that they would be increasing their prices up $65. This is absurd! Less than a month's notice to a price increase and that much of a jump! They have been hounding us to put in a review, well I hope they realize that this isn't good business practice. Moving out now and won't be back.

People here are great. The sad part...they jack your rate up after three months so beware. Ours…read morewent from 123 to 195, (58% increase) which is way too much for a 10x10. What it tells me is they need to provide low rates for your move in then jack up your rates, an unfortunate prescription for continually revolving customers. For a one or two month rental this isn't bad, beyond that be prepared to move your stuff to another place for yet another "special" move in rate.

I have been at this storage unit facility for 6 years…read more Although there has been a couple management changes, it has never affected the great customer service! Facility is clean, easily accessible! Thank you James Island Extra Space Storage!

I have rented a space here for several years. My biggest complaint is that they are constantly…read moreincreasing the rate. The longer that you have a unit here the more you will pay for that unit. For a long time this storage facility was a hot mess. There was zero security measures in place. It's very easy to slip inside the gate if you follow behind another vehicle. Once inside the entry gate the buildings were accessible to anyone without a code at one time and anyone could also get on the elevator to go to any floor. It was extremely unsafe. It took a murder happening on the premises to change all of that. Since the murder, there are security measures in place and codes are required to enter everything now. I am glad that there is finally more safety measures , it is just sad it took a murder for this to happen.

Management sucks, they won't reply to calls or emails about an issue with the facility. Wouldn't…read morerecommend this place, find something better.. I've been dealing with storage units for the last 6 years and this is the only place i've ever had an issue with.. 0/10

Cubesmart has worked out well for me. The staff and access have been great. Do note that they…read moreraise the rate about $20 every six months.

I have stored things in other places that did not have nearly the great service and friendly…read moreenvironment that Cubesmart on Folly Road has. Heather did a really good job getting our unit lease paperwork complete so that we could get moved in quick. I would highly recommend Cubesmart James Island.

Went in to update my credit card and Veronica was super exceptIona to work with. She is friendly,…read morehelpful, experienced and very very knowledgeable. She is an excellent 'face' for the company. In fact I would hire her immediately if I was hiring people. It is obvious she is a very high level employee who is an asset to any organization. Whatever she is being paid, it isn't enough!! With employee today the way they are, you have one who is capable of enhancing and growing your company.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Marsha, the site manager for this location in Charleston SC, is amazing! She is so kind and helpful…read moreoffering her time to make sure our package deliveries get out into our rented storage unit since we're moving our daughter into CofC from NJ and need to fly. This service and Marsha's thoughtfulness has led me to be so relieved about my daughter's move into her suite. Renting the unit and signing documents online was a breeze and the woman I spoke with at the main office to set up the rental was very informative.

Super friendly and great service!! Was able to quickly move units when needed! Space is super cleanread more

Very easy place to get in and out. I'm a mover (Gentle Movers) # 843-668-6706 and I must say the…read morestaff is super friendly and helpful. Shawn the store manager at this location goes above and beyond his duties. I definitely recommend if you're looking for a storage unit in this area reach out you won't be disappointed!

They ruined my stuff, my belongings were full of mold, and the worst part of it is they forced me…read moreto pay to have a junk removal service come and pick it up. Stay far away!