Kristinia the property manager is amazing. she made a difficult move so much less stressful. Didn't…read moremind all the phone calls. went out of her way to help. Definitely recommend.

Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

Extra Space Storage on Saint Andrews Boulevard in West Ashley is a great place to go for a quality…read morestorage option. The location is very convenient when you need get to it. They make the process very easy to get in and out of. I have had a positive experience coming here at this location.

Poor customer service, unresponsive, and difficult to contact…read more I went online to apply for a unit, entered the requested information, and was stopped halfway through the application process due a technical glitch. I tried to call several times throughout the day, using both numbers listed, and got no response until after the third call (hours later). The response was a text message. We set up a time to discuss more the next day and when I tried to call during that time, both numbers were connected to a phone that was turned off. I sent a follow up message confirming that I still (against my better judgement) would like to continue with the rental. I received no response. I hate extra space storage but I had to eventually call them and get a unit there because of the lack of response from Big Bertha (and generally the vibe that Big Bertha doesnt need my money/are unconcerned with my patronage - which is their prerogative, but is really an unfortunate way to conduct business). TLDR: cool spot and convenient location, but with poor management and poor customer service.

Excellent value. Nearby downtown. Helpful management and convenient autopay billing. Thumbs up.read more

People here are great. The sad part...they jack your rate up after three months so beware. Ours…read morewent from 123 to 195, (58% increase) which is way too much for a 10x10. What it tells me is they need to provide low rates for your move in then jack up your rates, an unfortunate prescription for continually revolving customers. For a one or two month rental this isn't bad, beyond that be prepared to move your stuff to another place for yet another "special" move in rate.

I have been at this storage unit facility for 6 years…read more Although there has been a couple management changes, it has never affected the great customer service! Facility is clean, easily accessible! Thank you James Island Extra Space Storage!

BEWARE when renting a unit they raise rates monthly. it is a disgrace! rent anywhere but from them!read more

I have rented a space here for several years. My biggest complaint is that they are constantly…read moreincreasing the rate. The longer that you have a unit here the more you will pay for that unit. For a long time this storage facility was a hot mess. There was zero security measures in place. It's very easy to slip inside the gate if you follow behind another vehicle. Once inside the entry gate the buildings were accessible to anyone without a code at one time and anyone could also get on the elevator to go to any floor. It was extremely unsafe. It took a murder happening on the premises to change all of that. Since the murder, there are security measures in place and codes are required to enter everything now. I am glad that there is finally more safety measures , it is just sad it took a murder for this to happen.

Cubesmart has worked out well for me. The staff and access have been great. Do note that they…read moreraise the rate about $20 every six months.

I have stored things in other places that did not have nearly the great service and friendly…read moreenvironment that Cubesmart on Folly Road has. Heather did a really good job getting our unit lease paperwork complete so that we could get moved in quick. I would highly recommend Cubesmart James Island.

this public storage location is by far the most professional, is always exceptionally clean, never…read morefeels unsafe or has sketchy individuals lurking around regardless of whatever time of day/night & have always been respectful! i have rented units from other locations but the employees, security & other aspects didn't impress me but this one i give a+++++!

The first issue with Public Storage is the rent will go up about $50-$75 after the first three…read moremotnhs. It went from $200 to $305 in 17 months. The other big issue is flooding at this West Ashley location. All my boxes with household items were destroyed by water and then mold. My mattress and box spring also destroyed. My furniture is covered in mold. I was not informed of the flooding and only discovered it when I went to move my things to my new home. I had to replace the linens, sofa, and clothes for a three bedroom house. Based on price, quality, and lack of customer service they do not deserve the 1 star. Also the employees are not reliable as they often quit and are no shows.

FYI... Lisa, how many applaud in these reviews, has not worked at this facility for over a year…read morenow,! She left when it went under " new management" (if you could call it that...) There are no human employees in the office anymore.. It is all apparently "virtual", with a badly working iPad sort of device that you were supposed to converse with someone on. And as someone else mentioned in one of the reviews, they seem absolutely unfamiliar with the facility. Although, look out, because if it's a "holiday", no one will help you out on this (cheap!) virtual " Communication system" The elevators are often broken down, and the last time I was told to just " walk the stairs" (with my furniture...5 stories up) The gates to drive into the facility are often wide open. Anyone can come in, and it feels absolutely unsafe. As someone else wrote in the review, they did keep barricades up in front of the sliding doors to enter the storage building when they seem to think that there was going to be a flood. There was no flood, and no one to take them down so myself and others who had to get into their storage, had to climb over them. Amazing. I advise everyone, especially parents of college students, to stay away! Six months ago, I ended up moving my things to another facility in just up the street .... 100% more secure, safe and professional.

Started out with a great deal and 3 months later I am paying triple the rent. They are scamming…read morepeople to get them in then hiking rates after a few months assuming people won't want to move everything out. Well, I will be moving out. Warning to everyone to stay away!!! I think that a class action law suit will be considered since this appears to be a national scam.

The manager, Mike M. is terrific. Always helpful and attentive. And know his product. A true…read moreasset!! He will help you find what storage spaces you need ! Nice, clean facility and well managed.

This place has been a godsend while we house hunt. It's clean, well-priced, safe, secure and the…read morestaff goes above and beyond to help you pick the right unit and get situated. They also offered to let me switch if after move in I needed a different size. Furthermore, the storage units are very well air conditioned, there are multiple bathrooms in the facility and the bathrooms even have changing tables. Mike was amazing and patient with me. He has helped me on multiple occasions. He also insisted on ensuring I knew how to use all the codes for easy access. This is one of the rare occasions where I wish I could give a sixth star.

I was generous in giving this 2 stars. I know my experience should not be a reflection of the…read moreentire company because I read many great reviews before feeling confident in choosing them. However, my experience was not so great. For starters, many items such as glass lamps, glass tables, and high dollar framed photo did not even get "wrapped" or "packed". They were just set into the truck and later set into my storage unit. The movers were reminded that items such as a living room rug and framed photo were to be packed, yet they were trying to rush out so quickly that they tried to leave so many items behind. The process was slowed down due to phone usage and standing around/waiting for direction. Not to mention it took THREE movers 6 hours to move a 'mostly packed' 1 bedroom apartment into the moving truck. I had everything ready, sorted out and most packed and it still took 6 hours. Which resulted in having to unload the items the next day. I can only hope that my items were properly taken care of when I wasn't looking because what I did see was not very pleasing. My things definitely took a little beating. No matter if your furniture is high dollar or not, movers should handle YOUR furniture/items with the same care. My bill came to over $2600 but after speaking with the manager, even he realized that took entirely too long for 3 movers and took 2 hours off my bill which brought it to $2100. It was still high for the quality of the move that I received especially it being a mostly packed one bedroom apartment, but sometimes you have to take a loss. Like I said, I do think the company is probably great. I just didn't luck out with the best experience.

THEY'RE THIEVES!!! They stole my iPad Pro and all of my Crate & Barrel dishwares and silverwares…read moreand who know what else they stole. It seems like I have way less stuff and have to buy new stuff for dining after the move. They charged $2400 to move a 1 bedroom materials for 8 miles. For that type price, they didn't even move stuff into appropriate rooms in the new apartment, they just left everything in the living room, plus they stole a lot stuff. I asked them to put them in a storage unit overnight and they declined. They absolutely took an advantage of me. THEY STOLE A LOT OF MATERIALS! Had to buy new plates and everything, to this day I still can't afford to replicate what I used to have. [I'm not a mover and I have no interest in making a bad review for competition purpose.]