Cubesmart has worked out well for me. The staff and access have been great. Do note that they…read moreraise the rate about $20 every six months.

I have stored things in other places that did not have nearly the great service and friendly…read moreenvironment that Cubesmart on Folly Road has. Heather did a really good job getting our unit lease paperwork complete so that we could get moved in quick. I would highly recommend Cubesmart James Island.

When my grandmother passed away, we needed a place to temporarily store some household items…read morenearby. We wanted a climate-controlled storage option and really sort of fell into this location on James Island. I'm so happy we did. With great monthly rates and no long-term contracts, I ended up taking out another small unit within two months for some of my own stuff. This location has three floors accessed at your leisure through code-enabled doors. There are specific hours however and my understanding is that they are strictly enforced. Each patron gets their own unique code for trackability and heightened security. The facility has an on-site office (not 24/7) and limited parking along the side and in the very back. All of the units are internal, and there is an elevator with multiple large rolling carts available at the entrance for your use. Lights are motion-sensored in the hallways so you don't have to worry about switches. The property is always clean and the parking lot is pretty well lit at night. Do be careful of the gradual slope of the pavement however, because the carts tend to roll if you're not paying attention while loading/unloading. During these pandemic times, the office is only allowing one person in at a time, and you can complete just about everything on-line. Masks are required on premises at all times. I rarely see other customers even though the units seem to be completely rented out. This arrangement has definitely met all of my needs so far. If you're on the fence about which one of the storage options you need, consider this GoStoreIt property and you should be very satisfied with their product and service.

The facility is clean and generally well-maintained. But It's the usual scam operation: once your…read morestuff is in the unit, they start raising the rates, every year.

Place is clean and the control temperature is perfect. One of the problems is, there is few times…read morethat someone is at the desk. The major problem is I have had the space for approximately six months or less and the rental fee is more than doubled. I tried calling the on-site management and also Public Storage customer services and have not received a call back. I would think as a business, they would at least call me back. J. Jolly jjolly916@gmail.com

Ashley and Christine were extremely professional and helpful! I highly recommend this locationread more

DO not rent from them! very poor customer service! I rented for only one month, starting on March…read more1st, went to move out and tried to return my unused lock on March 27th, which their website says needs to be done within a month, they would not take it back, saying I rented the unit in February so had paid for the lock already eventhough I only received it on the 1st. Tracy at the front desk was horribly unhelpful, never even greeted me when I walked into the office. You're lucky if you happen to find someone in the office, I had to go back two days to finally get someone. I asked for her supervisor, she gave me the name Reid Armstrong. At this point it's the principle of the matter, not the money. I'm sure you can find another more customer-oriented storage facility, this one is very lacking!

My rental started on Saturday 14 May 2022. We dropped off one truck load on Saturday and another on…read moreSunday. We went to drop of the biggest load yet today, 17 May 2022 and we found a lockout lock installed. Yes, our bill for the month is already paid. When I initially opened the unit on Saturday, the issued lock was present on the floor (photo 1). I received a full refund for that lock because I had an acceptable (per the lady at the front desk) Master lock to use. They had come by between Saturday and Sunday and even put a Public Storage sticker on my lock. Fast forward to today, my wife and I loaded up a big enough load we didn't get everything on two of the provided carts at the front of the indoor storage building. When we arrived at our unit we were locked out(photo 2). I attempted to call the front office, but it had shutdown an hour and half before we arrived. I called the corporate customer service and the nice lady informed me that there was nothing that could be done tonight. She told me several times that there was no possible way to have someone come in a correct the mistake that had happened. Very poor customer service at this location. Things that need to improve before I would recommend anyone renting here. 1) If a lock is going to be placed on a unit that is in good standing. The customer needs to be notified via Email, text and phone call. All three should be required. 2) When there has clearly been a mistake from the storage units side, they need to have a process at corporate to have someone come back in and resolve the issue. Customer service shouldn't be an afterthought.

Do not store any belongings at this facility! The indoor, climate controlled units are infested…read morewith rats. The hallways and units literally smell of rodent urine, and the ground is covered in feces. Several times, we heard rats running through the HVAC ducts. The ductwork tape is now falling from the ceiling, and rat feces are literally stuck to the tape. The facility did nothing to address the significant infestation. To top it off, last month, we were notified that due to market analysis and demand, our monthly rate for our 5x5 unit (the smallest size available) was being increased from $70/month to $130/month....which is comical considering the condition of this storage facility. We could not get out of there quick enough!

People here are great. The sad part...they jack your rate up after three months so beware. Ours…read morewent from 123 to 195, (58% increase) which is way too much for a 10x10. What it tells me is they need to provide low rates for your move in then jack up your rates, an unfortunate prescription for continually revolving customers. For a one or two month rental this isn't bad, beyond that be prepared to move your stuff to another place for yet another "special" move in rate.

Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

Stopped by to welcome Denise to the neighborhood and she was very friendly and helpful. Facility is…read morebrand new and extremely clean and beautiful! Thanks for the good conversation Denise and look forward to working together in 2021! Respectfully, Noah Denton We Love Moving LLC #welovemovingchs

BEWARE - Shady business practices -150% Rent Increase…read more Month 3 - raised rent from $114 to $198/month Month 9 - raised rent from $198 to $287/month Management response: Rental rates are influenced by multiple factors, including market conditions, but we strive to provide competitive pricing and value to our customers.... Total Bait and Switch. Save yourself a headache and shop elsewhere.

I was generous in giving this 2 stars. I know my experience should not be a reflection of the…read moreentire company because I read many great reviews before feeling confident in choosing them. However, my experience was not so great. For starters, many items such as glass lamps, glass tables, and high dollar framed photo did not even get "wrapped" or "packed". They were just set into the truck and later set into my storage unit. The movers were reminded that items such as a living room rug and framed photo were to be packed, yet they were trying to rush out so quickly that they tried to leave so many items behind. The process was slowed down due to phone usage and standing around/waiting for direction. Not to mention it took THREE movers 6 hours to move a 'mostly packed' 1 bedroom apartment into the moving truck. I had everything ready, sorted out and most packed and it still took 6 hours. Which resulted in having to unload the items the next day. I can only hope that my items were properly taken care of when I wasn't looking because what I did see was not very pleasing. My things definitely took a little beating. No matter if your furniture is high dollar or not, movers should handle YOUR furniture/items with the same care. My bill came to over $2600 but after speaking with the manager, even he realized that took entirely too long for 3 movers and took 2 hours off my bill which brought it to $2100. It was still high for the quality of the move that I received especially it being a mostly packed one bedroom apartment, but sometimes you have to take a loss. Like I said, I do think the company is probably great. I just didn't luck out with the best experience.

THEY'RE THIEVES!!! They stole my iPad Pro and all of my Crate & Barrel dishwares and silverwares…read moreand who know what else they stole. It seems like I have way less stuff and have to buy new stuff for dining after the move. They charged $2400 to move a 1 bedroom materials for 8 miles. For that type price, they didn't even move stuff into appropriate rooms in the new apartment, they just left everything in the living room, plus they stole a lot stuff. I asked them to put them in a storage unit overnight and they declined. They absolutely took an advantage of me. THEY STOLE A LOT OF MATERIALS! Had to buy new plates and everything, to this day I still can't afford to replicate what I used to have. [I'm not a mover and I have no interest in making a bad review for competition purpose.]