We first rented a unit five years ago for $112/month. The people on site were very friendly and…read morehelpful. Since then there has been a steady deterioration in the service and yearly increases in the rent. It is now over $400/month, and there are no live personnel on site. (If you have a problem, you talk to a screen in the lobby.) Too bad, the facility is actually very good, but it is clearly a scam operation, since they know once you have your unit full, it is very time consuming and expensive to have it all moved to another facility.

Don't trust these people! That $300 unit will be $600 in the very near future. (It happened to…read moreus.). We are removing our items as soon as possible. When you call to complain, they cite "market conditions." They have no overhead. They don't pay tariffs. There is zero reason to screw customers like they do, other than their greed. Terrible company to do business with.

Place is clean and the control temperature is perfect. One of the problems is, there is few times…read morethat someone is at the desk. The major problem is I have had the space for approximately six months or less and the rental fee is more than doubled. I tried calling the on-site management and also Public Storage customer services and have not received a call back. I would think as a business, they would at least call me back. J. Jolly jjolly916@gmail.com

Ashley and Christine were extremely professional and helpful! I highly recommend this locationread more

DO not rent from them! very poor customer service! I rented for only one month, starting on March…read more1st, went to move out and tried to return my unused lock on March 27th, which their website says needs to be done within a month, they would not take it back, saying I rented the unit in February so had paid for the lock already eventhough I only received it on the 1st. Tracy at the front desk was horribly unhelpful, never even greeted me when I walked into the office. You're lucky if you happen to find someone in the office, I had to go back two days to finally get someone. I asked for her supervisor, she gave me the name Reid Armstrong. At this point it's the principle of the matter, not the money. I'm sure you can find another more customer-oriented storage facility, this one is very lacking!

My rental started on Saturday 14 May 2022. We dropped off one truck load on Saturday and another on…read moreSunday. We went to drop of the biggest load yet today, 17 May 2022 and we found a lockout lock installed. Yes, our bill for the month is already paid. When I initially opened the unit on Saturday, the issued lock was present on the floor (photo 1). I received a full refund for that lock because I had an acceptable (per the lady at the front desk) Master lock to use. They had come by between Saturday and Sunday and even put a Public Storage sticker on my lock. Fast forward to today, my wife and I loaded up a big enough load we didn't get everything on two of the provided carts at the front of the indoor storage building. When we arrived at our unit we were locked out(photo 2). I attempted to call the front office, but it had shutdown an hour and half before we arrived. I called the corporate customer service and the nice lady informed me that there was nothing that could be done tonight. She told me several times that there was no possible way to have someone come in a correct the mistake that had happened. Very poor customer service at this location. Things that need to improve before I would recommend anyone renting here. 1) If a lock is going to be placed on a unit that is in good standing. The customer needs to be notified via Email, text and phone call. All three should be required. 2) When there has clearly been a mistake from the storage units side, they need to have a process at corporate to have someone come back in and resolve the issue. Customer service shouldn't be an afterthought.

I used this facility after a cross-country move to store some of my belongings for about a year and…read morea half. The staff is amazing - they are helpful, responsive and kind. I would recommend this facility to others in the area that need a temporary storage solution. I only gave it 4 stars because of the rate increases. I would not recommend it for long term storage. The rates increase multiple times within a year and a half and I ended up paying more than one of their smaller units was listed for, and more than other facilities in the area. If it weren't for the rate increases I would still have a storage unit there.

Do not store any belongings at this facility! The indoor, climate controlled units are infested…read morewith rats. The hallways and units literally smell of rodent urine, and the ground is covered in feces. Several times, we heard rats running through the HVAC ducts. The ductwork tape is now falling from the ceiling, and rat feces are literally stuck to the tape. The facility did nothing to address the significant infestation. To top it off, last month, we were notified that due to market analysis and demand, our monthly rate for our 5x5 unit (the smallest size available) was being increased from $70/month to $130/month....which is comical considering the condition of this storage facility. We could not get out of there quick enough!

Specific to the Glenn McConnel Pkwy facility in Charleston SC. I am extremely happy with the…read morefacility - very clean and convenient access to my unit. But very unhappy with their business practices. I received an " inital rental discount" rate and the contract reads it can be changed at any tine with 30 days notice given. Needless to say after the initial 4 months they increased my rental amount by 69%. I called and the manager said he would "see what he could do" and return my call - welp its been over a week and havent heard back. IMO they lure you in with a low rate then jack it up assuming you will just roll over and pay it rather than move your stuff. Do not recomend and will be moving to another facility. Even if I have to pay more then my "initial rental discount" rate at another facility, at least I won't be giving my money to Extra Space Storage.

Stephanie & Jazz at Extra Space Storage are all smiles, professional, polite, and attentive. They…read moregreeted me as soon as I walked in door and helped answer all questions. Their office and units are clean and neat and I highly recommend Extra Space storage for all your storage needs. Ask for Stephanie or Jazz. Thanks ladies! Respectfully, Noah Denton We Moving LLC

BEWARE - Shady business practices -150% Rent Increase…read more Month 3 - raised rent from $114 to $198/month Month 9 - raised rent from $198 to $287/month Management response: Rental rates are influenced by multiple factors, including market conditions, but we strive to provide competitive pricing and value to our customers.... Total Bait and Switch. Save yourself a headache and shop elsewhere.

Do not rent from this place. They advertise the first month is "Free". it is not free they still…read moreadd their fees, so it was $52. After that it was $84 a month including taxes and insurance. After three months I got a notice that my rent was going from $69 to $192 with my new total being $207.00. Customer service may as well be Xfinity. There is nobody there to talk to. Do not rent from here or any of their affiliations.