I have been a customer of this location for over a year now. They have been remarkable working with…read moreme on payments, we definitely had a few close calls, and when I call in there is always a friendly familiar voice on the other end willing to go above and beyond any other storage facility I have ever used. Thank you so much to Rachel, Paige and all of the trainees! Y'all are a pleasure even in the roughest of times!

I've been a customer for less than a year. They have nearly doubled my rent in that time. From $64…read moreto $89 after a few months, and then now to $123. It's a fine facility but it's a scam. I anticipate rent increases every 6 months. BEWARE! Choose another facility!

Spoke to Steven, who was eager to assist and made sure that he explained everything completely…read more After making the process easy, he explained where the spot was. I then came in and spoke to a nice young lady who completed the rental and provided a visual where the spot was. I was able to place my boat in the spot with ease. Good customer service and a decent place to keep your goods!

We rented a 5x10 space back in Sept for $45/month. We just found out our rate was DOUBLED…read moreeffective Jan 1. (Three months later) This was a classic bait and switch. I reached out to their corporate billing folks to make certain this was not a mistake. My new rate was $90. They agreed to reduce the rate to $85...gee, thanks. Do not do business with this company...they lure you in with a resonable rate, then slam you with the gotcha.

No security at this place. Someone spinning their tires through large gravel lot through large…read morerocks all over my friends car stored in the back. CubeSmart is not what they say they are. All sales pitch.

CubeSmart Self Storage on Savannah Highway in West Ashley is a great option for storage that is…read moreconvenient and easy to access when you it. The storage process is easy to set up and get started. The staff here is very helpful and available for assistance when you need it.

Professional, considerate, customer oriented. From the first call to the end of the process, I…read morecould not have been any happier. The quote was very competitive, and no charges to it. The two brothers who did the move were very considerate of our still and home. No damage, no issues. What more can you ask for? Highly recommended. Frank G

Used this company to relocate me a few years ago and the crew was exceptional, so it was without…read morequestion that I used them again. They moved me this past Saturday. Staff members prior to the move were very efficient, and easy to work with. Chris was absolutely patient, and very accommodating in scheduling and rescheduling due to changes in the unit I was being relocated too. The day of the move, a Penske truck pulled up with more than enough ample space to move me, it was actually to big. One man jumped out of the passenger side. I asked him if he wanted me to move my car as I was holding two parking spaces, and he said not a single word. He looked me dead on in the eye and did not reply...weird. The driver jumped out, came around and introduced himself followed by another guy, and additional introductions were made. All went well...or so I thought. The guys wrapped everything carefully which made me feel more at ease. They only had large items to relocate since we had already moved lighter items the day before. The guys set up everything moved into the new unit, and the driver (nicer one), even reconnected my washer and dryer. This was not done by them a few years ago. I was advised they could not do it at that time, so I was a happy camper having this service available to me. I noticed after they left that all of my dresser drawers were off track...a small thing considering that was the only thing I had to correct. Anyhow while taking out the dresser drawers, I noticed a metal rod looking thing stuffed inside one of the dressers with clothes. I didn't know what it was for. I thought maybe it was placed by the moving company on accident. Upon further inspection while putting the drawers back on track my daughter in law and I noticed that they broke a part that is bolted into the dresser for the actual drawer to go on track. The metal portion that they broke off entirely from the drawer, we compared to the other drawers, I only know to describe as the track a train would maneuver on, without it....the train would not be on track. We figured a way to put the metal rod that runs along the bottom portion of the drawer back so that we could get the drawer on track. We were able to successfully do so, but because they also broke the portion that is bolted into the dresser, it's wobbly. The only way to break the rod off and portion bolted inside of the actual dresser is to attempt to remove it several times by force..... I didn't make a huge deal because the dresser isn't falling out entirely when opened, but what bothered me was the fact that they KNOWINGLY broke it, stuffed the broken off rod in the drawer and said ABSOLUTELY nothing. I was in each unit during the move and feel that they should have told me or told the company. As I stated my crew that moved me before a few years ago was fanatical, not sure what occurred with this crew, and the fact that my dresser drawer was broken and clearly acknowledged by the rod left in the drawer which came off of the bottom, and not communicated to me was not a professional thing to do. UPDATE: I increased this review by 2 stars because the owner reached out to me personally to apologize and offer reconciliation by having someone to come out to take a look, tighten up the dresser track, along with a refund amount, and a credit towards a future move. I received a feedback email from them, replied and was contacted within ten minutes by one of the company owners. That is excellent service, and this was closed knowing that the company values their customers.

Why on earth didn't we choose this storage facility and U-Haul dealer in the first place??! Five…read morestars, all the way. Unfortunately, we rented a 5'x8' NON-climate controlled unit for 6 months, from a different storage company on Old Trolly Road in Summerville. At first, their deal sounded great, and the price seemed OK. The initial CSR who set us up told us that we were obligated to buy their $11/month insurance. Not true. We were not accurately informed or given the choice to waive that fee, and use our valid Renters Insurance policy we already had. They would not credit us the $66. They also made a huge mistake in that they flagged our account as a non-payment, almost resulting in our unit items being auctioned off!! Our payments were 100% in good standing. Even with their military discount, they charged is $69/month. I did some research, and we decided to go with main road storage in Summerville because of the positive experience we had had at the Johns Island store when we needed to rent a trailer. The Summerville location has awesome prices, outstanding customer service, super clean and secure facilities, and more than competent CSR's. We inquired about a special, and took advantage of that, plus our unit is bigger and climate-controlled and we'll save $20/month!! They are an excellent choice for U-Haul rentals as well. Vehicles are well-maintained and clean. Check in and check out processes are a breeze. Main Road Storage on Johns Island is also highly recommend!

I'm writing this review knowing this is a fairly new business to the area. I went on the last…read moreweekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with.

Parker in the office was so great and helped us out. Not once did we feel like a bother, and he was…read moreable to answer all our questions. We changed a unit at last minute because we underestimated the 1st units size, not even the slightest problem. Key pad works great and the unit was clean!

Don't go here they will charge you so many unnecessary fees and even try to collect money from you…read moreafter you have moved out. I moved out did everything right and they charge me over 700 dollars in fraudulent fees and sent it to a collection agency when I refused to pay to hurt my credit. STAY AWAY THESE PEOPLE ARE THIEVES

Very kind and informative front desk sales woman. She was helpful and accommodating. She went our…read moreof her way to make herself available to us and tell us everything we would need to know. Got our spot paid for and camper parked in its new spot in under 2 hours!

The team at Monster Storage has been awesome in helping us set up storage for our travel trailer…read moreand even gave us a great spot to get in and out of! I live nearby where they have onsite storage I could pay for, but Monster Storage actually ended up being cheaper. Not only that but Patrick was so great in working with us. I can't recommend them high enough!

I have been trying for MONTHS to have my stored items delivered but cannot reach by phone. I have…read morescheduled drop offs only for them to be mysteriously cancelled. They increased their prices as well. Do not use this company, appears to be a scam at the worst or bad business at the least

Horrible customer service. They never answer the phones, and they never return any voicemails or…read morerespond to emails or texts. Don't know how they stay in business. I have items stored there and cannot get anyone to call me back to speak to them about my account. Been trying for months. Will have to find another place and get my items out of there as soon as I can.