I'm writing this review knowing this is a fairly new business to the area. I went on the last weekend of July 2023. My mission was to clear out a storage unit & pick up a Uhaul at this location. I went in from NY so i decided to fly in & Uber to the facility. Two negative things happened; my Uhaul reservation wasn't ready and I had the wrong combination code. At this time it was around 1pm and they closed at 5pm so i was running short on time. It was a very busy day for the staff from what i could see so it was hard for them to help me right away. Ultimately we all figured things out as a team and they were able to get me into another Uhaul rental for the same price. A bigger one! They then helped me cut the lock to the unit and had all the equipment available for me to load everything into the truck w no major issues. The manager even took me around the facility on his brand new golf cart which i thought was pretty cool! After i finished up i went to say bye to the team for all their help dealing w. the scenario I was in. They gave me a few water bottles for my long drive to FL and ultimately were happy to see me succeed. I would recommend this facility mainly for the great service & patience they provided me with. read more

The worst of the worst. Rented van and unit, came to unload unit and couldn't get into gate. Had to come back driving more to do so. Put 20 bucks of gas in and they still charged me a extra 10 bucks. Gas gauge corrected at check out but not on check in. The biggest shit show. Don't rent or go and get hosed here. Go anywhere but here Have phots but challenged, lol Oh 133 dollars plus 20 in gas for the day . read more

Why on earth didn't we choose this storage facility and U-Haul dealer in the first place??! Five stars, all the way. Unfortunately, we rented a 5'x8' NON-climate controlled unit for 6 months, from a different storage company on Old Trolly Road in Summerville. At first, their deal sounded great, and the price seemed OK. The initial CSR who set us up told us that we were obligated to buy their $11/month insurance. Not true. We were not accurately informed or given the choice to waive that fee, and use our valid Renters Insurance policy we already had. They would not credit us the $66. They also made a huge mistake in that they flagged our account as a non-payment, almost resulting in our unit items being auctioned off!! Our payments were 100% in good standing. Even with their military discount, they charged is $69/month. I did some research, and we decided to go with main road storage in Summerville because of the positive experience we had had at the Johns Island store when we needed to rent a trailer. The Summerville location has awesome prices, outstanding customer service, super clean and secure facilities, and more than competent CSR's. We inquired about a special, and took advantage of that, plus our unit is bigger and climate-controlled and we'll save $20/month!! They are an excellent choice for U-Haul rentals as well. Vehicles are well-maintained and clean. Check in and check out processes are a breeze. Main Road Storage on Johns Island is also highly recommend! read more

Absolutely awful customer services. There were two reps out front jumping a golf cart, didn't even stop to assist us when we arrived. Took their sweet timing coming in to assist. And then we were informed non apologetically that they did not have any of the extras that we booked. They didn't even offer to contact other locations. Mayra/Myra was straight up rude. read more

Stop here for all your storage needs!!! My husband and I cannot begin to put into words the magnitude of how helpful and kind Tracy and Ashley were to us. From day one, we felt taken care of with feels of that true southern comfort. We are moving across the country from Chicago with lots of hurdles to tackle with timing and closing on our new house and couldn't have felt more grateful for the world renowned customer service, assistance, and kind smiles at Main Storage. Going above and beyond. Miles away we were able to secure our storage unit at a reasonable rate with no issues. The whole storage facility is clean , secured, and in a great location to town! Go no further and use Main Self Storage - you won't be disappointed!! read more

Rude customer service reps. Had a reservation that was canceled because we ran behind in traffic. We were 15 minutes late. The rep (dreadlocks) thought this was funny and decided to smirk and laugh. She stated she just canceled the reservation and refused to help my husband because "she was getting ready to do something else and was about to get off." The second woman working offered my husband assistance and fulfilled the reservation. Save your money and rent from people with basic manners and customer service skills. When this place is out of business, we'll see how funny it is! If I could give 0 stars I definitely would. LAST time spending money at this establishment. read more

This place is hands down the best self-storage facility I have ever used. I've used them for two different units spanning over a year and have had nothing but good experiences with them. Their climate controlled units made moving in and out comfy and never had to worry about exposing any of my belongings to wild temperature swings. The facility is also top notch access control with keypad entry and gates that are easily accessed day or night and well lit. And lastly, everyone that works there has always been just beyond helpful. Tracy and Ginger are the two folks that I've worked with there and they've helped me out with any request or need I've ever had. Couldn't ask for nicer people. read more

Cindy and Ginger have good management skills and will go the distance to help the renters.

I've used many storage locations...this was the best experience we have had. Incredibly clean and quiet location. Great customer service. Totally recommend. read more

My reservation was set for 4:45 am and the vehicle was not available when I reached the location. I was offered an upgraded vehicle and was told I could get it from the same location. Upon hanging up with the rep the check in site advised I'm at the wrong location. So I had to drive across town to a different place only for the truck to not be available. I was the. Told I could be sent to ANOTHER location only to arrive here and they have misplaced the keys. It is now 10:05 and I still don't have a truck. I would not recommend this unavailable. I called and let them know and they offered me an upgraded vehicle with no extra charge and told me I could get it from the same location. When I went to check in the site advised I was at the wrong location so I had to drive across town to a different uhaul only for the truck not to be there either. I was then told I could be sent to a different location only to arrive here and they don't have the keys to the vehicle I reserved. I would not recommend this company !! read more

Would NOT recommend this storage facility. There is an odd "no drive thru" from the indoor to the outdoor units where you can actually get shot if you are too close to the gate. Don't get caught up in this terrible dispute of land purchase! Or give anymore money to this extremely rude MARC WILSON, Owner or Manager. We heard a cat locked up in the unit next to ours crying in the summer heat and they would not do anything about it. They told us to mind our own business (and just let the poor cat die?) None of the staff are on the same page about anything including payments.... I guess now that they are full they are just too busy to use any customer service skills. Booooooo read more

Left another storage unit on Dorchester to move in here. Not only are the units clean, well lit, and temperature controlled, I feel it's safe. PS - love the motion censored lights (some places have dials that time out - there's nothing worse than getting into the back of the unit and having the lights go out). A bonus: you can rent get supplies, rent a UHaul or ship out UPS here too. If you're getting rid of old clothes, there is a clothing drop off right outside the door. Ms Jeannette is as friendly, helpful and professional as you can get! I have already recommended this location to my friends. read more

Great storage facility! Clean building and units, well maintained. Friendly and helpful staff!