My friend has a unit at this location. I went with him today to put some things in the unit. We had parked in the lot and were waiting for another friend to arrive that had the truck with the items in it. The Assistant Manager, Bruce Lauton, came out literally yelling at us that we could not use the parking lot as a staging area and that the parking lot was for customers. We explained my friend was a customer and he yelled well you still can't park here. We asked where we could park while we waited for the truck and he replied I don't know where you can park but not here. He was yelling, rude and condescending during his tirade which lasted for quite a few minutes. I was frankly shocked because all he needed to do was calmly ask why we were there and how long we were going to be occupying the spaces. I would never rent from this location as long as this individual is employed and I would not recommend it for this reason. He needs to be retrained in management and customer service skills.
UPDATE: Both the local property manager and the regional property manager contacted me on Monday following this incident that occurred on Saturday and got my feedback and assured me that the Asst Mgr's behavior would be addressed with him accordingly and I believe them. I was impressed that they both contacted me in such a timely manner and they were very professional, kind and apologetic about the whole incident. As a result, I changed my rating from a 1 star to a 3 star. I would give a 5 star for the facility itself but unfortunately I can't go to a 5 star as long as Mr. Lauton is working there. read more