I give this place a 5-star rating. They've always been Fair with me. And I want to give a special…read moreshout-out to the current manager Lashae.. Excellent attitude! Goes above and beyond. She has actually taken the time to PERSONALLY call me before I was late with the payment. In my experience most do not take the time to put a personal touch on there their customer service. I've been a customer at this location over 10 yrs. Highly recommended 1st street mini Storage.

Pros: cheap. Cons:…read moreyou get what you pay for. Confessions: I'm not paying the bill personally, but by virtue of being associated with a local group that stores stuff here [in a crazy small 4x4 space, anyway], I find myself there more than I'd care to share. That said... note the gate hours of 7am-7pm; I realize a lot of places have 'em, so can't ding them for it, just a drag... after commuting to the office and back, odds of hitting a 7pm is slim on weekdays. But merely noted to note it. Back to the story... __________ Trip 1. On our first trip there, we got a prize of an extra lock. (We're in a "sub" unit, so one master for the outer space, the other for the individual inner door). Went to leave, and the key wouldn't come out of the lock. Really, like... really? I ate my Wheaties today, and couldn't get the dang thing out. Hit it with WD-40 and liquid wrench (since I'm a boy who has this stuff sitting around the car); no luck, but the key did turn better. Being the concerned tenant, we went to the office. No one home. Called the posted number, went to voicemail. Called the emergency number -- though I wouldn't consider an unlocked outer door an emergency by any stretch -- and also voicemail. Left messages. No callback. Slept well knowing we did what we could to notify someone. __________ Trip 2. Went by the office the next day to speak to someone in the office. No one home, just a troubling "We'll be back at..." sign in the window. Um, okay -- but rest assured, our day isn't going to be rescheduled around the office staff's errands. __________ Trip 3. This after the office woman called the account contact with all sorts of claims of lock theft and such rubbish, but did call back to apologize (apparently she realized she was being a bit harsh). Make a 2pm appointment to come by with the lock (note appointment is during business hours... she had grocery shopping to do). Stopped into the office, she looked at the lock and said it wasn't their key -- which are round -- and if we had to have keys made, we should have used the local locksmith (Security Locksmith, nice folks by the by). Apparently the stamped lettering in the key "Sec... Locksmith" wasn't a clue for the non-FBI types to identify. We left with the lock, still stuck with a key in it, as we were told it was our problem to deal with, since our choice of keys ruined the lock. __________ Trip to Security Locksmith. Nice guys (as noted), yup, that's our key, and they removed it. Oh, and the problem? One of the pins went out in the lock, so factory key or their professionally duplicated key would have gotten stuck equally well. The lock has since been returned to the office -- once we found a moment it was convenient for them to be in the office -- to deal with their defective lock. __________ Would I go there to store stuff? Nope. Any marginal cost savings are negated by the hassle if/when things go sideways. __________ Customer service review. See "Cons", "Trip 1," "Trip 2," and "Trip 3"

Cody is great ! Love the space…read more ................................................... Thank you ....................................... Perfect spot

5 stars to this storage also the Cheapest storage in Livermore with the best quality and great…read moreservice if you go there go talk to Maseh & Cody they will help and give you the best advice in getting a storage unit here.

The worst movers. Damaged multiple vintage pieces of furniture. Damaged our fridge. They dropped…read moreshelves from one of our cabinets. Complete disaster. I even called to talk to the manager afterwards and he defended his workers and didn't care what I had to say. Do not use them. 0 stars.

Address 1027 Shary Ct Concord CA 946518. Franchise in concord…read more Every cup and saucer was broken. Every picture frame glass was broken. The last day they left, our SAFE that they put in the truck was not unloaded or missing. All my grandmother's wedding gift to me 90 years old was in the safe. The owner in san jose threatened that if we tell anyone it will be defamation. I filed police report and still waiting to see if they found video of the workers with the safe. The workers took the truck and were missing for 1.5 hours . The distance between the 2 houses was 20min. When asked where they were, they said they had gone to lunch but with all our valuables! All the workers denied taking the safe and said they put in garage. But when we said we dont' see the safe in the garage.... they said oh its not in the front of garage its in the back. During the move they would always ask where to put all our items, but they never asked where to put the safe! We moved everything out and the safe was no where to be found. This is quite a scam you give perfect strangers all your valuables they load into their truck and just don't unload. ... no need to beak in to your house as you are letting them in! I WISH I HAD PUT A TRACKER IN MY BELONGINGS AND CAUGHT THEM! whomever took my grandmother's jewels. :(

I wanted to ship a set of glass dishes and matching coffee mugs to Hawaii. Maria, at Box World,…read morepacked all into a cozy box with lots of padding. Six days later, niece received all glasswear without one chip! Not my first visit to this business. Highly recommend using Box World for cardboard needs.

They did an excellent job for me!…read more They boxed and shipped my large Trip Tych picture, with a deluxe Koa wood frame. My daughter wanted this Lahaina land and sea seriograph in her island home. They double boxed it with special protection and sent me a picture of their work. This Trip Tych was to big for me to handle so they arranged a pick up. After boxing it they shipped it via UPS. It arrived in great shape. Their communications were above and beyond any business I've dealt with. I knew my art work was being taken care of. R. Brown

I recommended this place to my sister to complete her live scan for a job offer. After weeks of…read morewaiting with no results, we contacted the California Department of Justice (DOJ) and the Capital Live Scan Support Team, only to learn that the delay was due to an error by the staff member from Postal Annex who failed to submit her live scan. We had to call the office three weeks later to have it properly submitted. This mistake could have cost my sister her job. I strongly recommend going anywhere else to avoid a similar experience.

The phone is never answered - I had called several times just to check if they are open before I…read moredrive there only to find out that they are not open during their stated business hours

Emergency Packout has since offered compensation. I am very satisfied with compensation. This…read morecompany has definitely done their best to compensate me.

We were having great difficulty getting repairs made to our refrigerator that was accidentally…read moredamaged during a move. Once Matt was given responsibility for moving things along, he worked tirelessly and doggedly with the refrigerator manufacturer's appliance factory service department to secure a competent technician to make required repairs, and to ensure that a third (previously overlooked) required part was ordered and shipped to our home. Matt stayed in close contact with us every step of the way. Both he, and Emergency Packout Co. come highly recommended.

Right off the bat, they actually answered their phone!! We needed a huge, heavy, built in…read morerefrigerated pulled out to have repairs. My husband called at 8am and they were at our house by 2pm. They were prompt, friendly and reasonably priced. We will definitely use them again.

Berggie Movers moved my mom from her apartment to an assisted living community without a hitch!…read moreEverything was smooth from beginning to end. Thank you Jet and Justin for the excellent service and hard work getting my mom all moved in!

amazing 10/10 experience! they started at 9 am and we wrapped up everything at the new house around…read more4:45! they filled up their truck and it was 2 guys, everything was wrapped up so well, they were super nice and caring. recommend these guys to anyone moving in the bay also bonus- it was unfortunately raining today but everything was still done so well and quickly!

This review is for the set up process for moving. We ended up going with a different moving…read morecompany, just because we had put a deposit down. I really wanted to go with Great Wall, but my husband ended up wanting to go with a different moving company. Lily and John were incredibly responsive and helpful. They were transparent about the whole process and their rates were incredibly reasonable. I'm actually bummed that we didn't end up going with them, but definitely would consider them in the future. That said, I hope I don't have to move again. :-)

workers worked hard, but i felt bad for them since they had had another job in the morning they…read morelooked exhausted. Moving is a very hard job.

I had a pretty upsetting experience with the movers. I gave a tip but then was pressured into…read moretipping a certain amount. After I tipped the requested amount, the movers pushed me again a couple times for more. They got the job done but how they went about some things was unprofessional.