They damaged my $3000 bench and never mentioned it to me. I contacted them and showed them photos and they asked me to file a claim and wait 30 days. All I received was a $30 check. Horrible customer service. I also noticed damage on my floors after they moved but I dont want to bother dealing with them again. Will not ever use them again; so untrustworthy and not willing to own up their damages. read more

Magic Moving & Storage - Dropped my bench and knicked it - Self Storage Near Me - Walnut Creek, California

See all

I Do NOT recommend using this company. they dropped my $1000+ toolbox off the back of their lift gate truck and refused to pay for a replacement. I wouldn't recommend this company to anyone and will not be using them in the future for any reason. Do yourself favor and spend your hard earned money elsewhere read more

They are very responsive and organized....we got a detailed inventory of all our belongings. Movers were on time and diligent....very nice too. The supervisor is very professional and productive. Moving is a big deal and they made it manageable. Aks for options for storage other than their facility. read more

Homero and team were excellent! I totally recommend their services. They were punctual and effective in getting the boxes and the furniture from one place to another. Everything was delivered with no problems. Thank you team! read more

In October 2025, we hired Magic Movers based on our realtor's recommendation. During the move their driver hit and damaged a garbage pavilion in our townome community. This was witnessed and documented by neighbors. Since then Magic Moving has refused to answer our emails and phone calls. read more

Our experience with Magic Moving has been great! The crews have been prompt, very pleasant, packed and wrapped our furniture with care, as well as delivered and carefully placed everything. They were very careful with protecting our floors, and doors as well. We highly recommend Magic Movers and Storage! read more

I had the best experience with Magic Moving! Everyone on the team was professional, accommodating and organized. Referred by a friend, I hired Magic to move a 15x40 LOADED public storage full of furniture, antiques, boxes, glassware, fragile artwork and sports equipment from Livermore, Ca to Texas. They meticulously organized, packed inventoried, wrapped and efficiently moved everything first to their Storage Warehouse and then on to Georgetown, TX. They were detailed and took very good care of my stuff! They communicated and updated me along the way en route to Texas. Upon delivery they put all the boxes where I asked, reassembled all my furniture even though they didn't disassemble any of it. They unpacked my artwork, padded and protected my new home, everything stellar! I had a horrible experience with the moving company who moved my stuff into the public storage, so this move was not only impressive but an incredible stress-free experience. The crew and Driver Dave were amazing. They made it look simple. I would highly recommend Magic Moving and Storage for your moving and storage needs. Great work guys, thank you! read more

See all

My primary guidance is they work on a time and material basis but they do not tell you this when you are a prospect. They sent us pricing which I (incorrectly) believed was a quote, but later learned they treat only as a price data sheet. Once they engage on the move (the day of the move), they feel completely entitled and enabled to use any and all of the possible services on that sheet as they see fit. In our case, they visited our new house before the move and decided to reorganize the move (both without telling us) in such a way that the amount of time spent in the truck was doubled. Coincidentally (not really), the time spent in the truck was, as I recall, almost double all other time. The net of this experience is that the total cost of the move was double the price expectation they signaled to me when sending their quote (mean price data sheet). Explaining this with the back office team after the move was the worst of all. My concerns were met with defiant, derisive and condescending responses. I will not engage Magic moving the next time I move, life is to short to deal with such behaviors. Our move was almost 4 years ago, its taken some time for me to formulate these thoughts. read more

Great job, nothing short of amazing! This is the second time I've used Magic Moving, and all my friends and family have used this company! They are always fast, careful, and friendly, no matter how difficult the obstacles. We had five tricky flights of concrete stairs and tons of boxes with big furniture. The movers never stopped, not even to break; they were very fast and professional! We will use them again next time we need moving and storage. Well worth the price. I gave them a great tip and highly recommend Magic Moving & Storage! read more

Team was absolutely amazing and so great with my mom's belongings. They handled everything with care and loaded everything into our storage unit. They treat you like family. I would highly recommend this company. Good clean workers that work hard and efficient read more

My best description of Magic Moving is AMAZING! I hired them for a local move. Everyone was so helpful and polite. Packed and moved my treasures with upmost care. I wasn't ready but Fabien Richard and Alex didn't mind my requests or packing needed. Worth every penny. If you want dependable professional experienced movers who are easy to get along with then hire Magic! Thanks guys! read more

I was very disappointed in using magic movers. As I was unpacking I found boxes of glassware broke. Vase broke and canisters that my mother n law gave me. I did send a email. But did not get a response. Unfortunately I did not take any pictures of the items that were broke. I just didn't think of it. I understand some people think they are great. They just weren't great for us. read more

Absolutely Great moving company! I hired Magic Moving & Storage recently to move my parents furniture after years in public storage. I knew it would be challenging since they have antiques, heavy wood furnitures, arts and collectibles. I chose the right company because the movers were very careful, packed a whole bunch of stuff, covered all of their antiques with thick moving pads, and hustled quickly! Everything was delivered to their new home without any problems. The movers were clean, with uniforms, great attitude and very experienced. They were very kind, patient, and helpful in so many ways. They also took some items to the dump for me. Very professional, fast and courteous. They made it fun, never complained or took a break!! Amazing! I highly recommend hiring Magic Moving and Storage. We couldn't be happier. read more

Quoted me a price of $350 for less than an hours worth of work to bring an armoire (chest dresser ONLY) from my downstairs to upstairs. I was scheduled for delivery the next day, but I received an email the evening prior requesting another $100.00 bringing my total to $450 to move a single item. In the end they did me a favor because I found a reasonable company not seeking greed who is only charging me $200. I would not recommend a company who doesn't stick to their word and calls last minute to price gauge. Keep browsing people & you will find affordability & quality! I verbal agreement was by phone where $350 was set as they said they were doing me a "favor" by reducing the flat rate initially. However, after sending the photo of my Armoire as requested; later.. the evening prior to the movers coming; I was sent an email that read: "We aren't able to do the move". This company didn't even have the decency to call me. I do not recommend spending almost $500 dollars to move an armoire, or single item. In addition, I have no reason nor would I ever utter lies pertaining to a convoy for no reason as this company is suggesting with their reply. read more

Magic Moving & Storage - Please reference email attachment correspondences with this company. - Self Storage Near Me - Walnut Creek, California

See all

I highly recommend using Magic Moving & Storage. I have used them twice on a local move within the Bay Area, and now for a huge move to Texas. They have been courteous on time, very helpful, and prepared me for the long haul. As expected, not a scratch, dent, rub, or any issues...they even arrived a day early. Dave and his team were phenomenal! Wrapped and carefully inventoried all of my items, and made sure everything was packed, correctly, seamlessly, and efficiently. The crew laughed, joked, and had fun; didn't even take a break. If you are looking for professionals who are meticulous, careful, experienced, and take their job seriously, this is the company for you. Price is worth every penny. Give Magic Moving a call, you will not regret it. Thank you to everyone. read more

See all

READ BEFORE MAGIC MOVING HIDES THIS REVIEW. They have 145 hidden BAD reviews, making their overall rating look 'good' on their website. This is the worst company I've ever had the displeasure of dealing with. We were under pressure to move quickly and asked for a recommendation from a reputable colleague. She now knows never to refer them to anyone further. This company's pricing structure is very deceptive. They charge a minimum of $7000+ and then an additional amount for each additional pound over their minimum. How in the world would we as a customer estimate poundage? Good companies, such as Allied Moving, who we have used in the past, would have come out to give us an accurate estimate. Magic Moving did no such thing. They were quick to make the sale and take our money. We wound up paying double what we had anticipated. $13,000+!! RIP OFF! I'd since been told what a scam many moving companies are when they offer to have you witness the weighing. I call bullsh** for this, as we'd have had to drive 2 hours to witness said weighing while in the middle of a big move. Upon arrival at our destination, they dropped our washer, damaging it (worth $1500 and they offered us $150 for it with the NOT generous $100 additional. WOW!) The attached photo shows the depreciation value of a 5 year old $1500 washer. $562.50. Thanks for the $250. SCAMMERS. In trying to communicate with them after the fact, nobody ever bothered to respond to my emails, questioning their convoluted verbiage regarding the claim. I then received a very nasty, unprofessional voicemail on 4-1-21 from someone by the name of David, that I have saved in several locations, which I will gladly share with anyone, and anywhere. Whoever David is, calling from 'unknown number', he really blew it additionally as a representative of this horrible company by threatening to sue me if I didn't take my bad review down, calling me a narcissist and a troll and ending his message by calling me a bit**. The funny thing is, there was no review, and coming from 'unknown caller' I did not have the pleasure of returning his call. I am sure David has quite a few lawsuits on his hands for all of the bad reviews noted. Well David, here is your review. DO NOT USE MAGIC MOVING. I had to give it one star, when I'd have preferred to give it negative 10 stars. Read all of the reviews. read more

Magic Moving & Storage - hidden bad reviews - Self Storage Near Me - Walnut Creek, California

See all

Magic is an amazing company! We just moved to the east bay from San Francisco 3rd floor no elevator! We have a lot of big bulky and heavy furniture not to mention a ton of boxes, but as usual these guys swooped in with little effort and careful handled/moved all of our possessions without any issues. This is the second time we've used Magic Moving, first time from Utah to San Francisco. Both times the movers were professional very careful, friendly and super efficient. Professional and First rate all the way!! Whether local, long distance, easy or difficult, I Highly recommend these movers. You won't be disappointed with Magic Moving & Storage! Thanks guys! read more

Best movers ever! We used Magic Moving for a move from San Francisco to Walnut Creek recently. We have nothing but positive things to say. Best move ever and we've used many other moving companies. Scheduling from sales office was super easy and very helpful. Movers were highly athletic, uniformed, very efficient and took care consistently wrapping everything we owned. Very impressive! They took time to organize, disassemble our furniture and asked when our boxes were unmarked where they needed to go. They were professional, polite, careful and fast! Worth every penny! We highly recommend hiring Magic Moving and Storage. Thank you guys!! read more

Five star service for sure. Right on time, no hanging out and talking, strictly moving quickly to get all the boxes and furniture into the truck. Furniture and art coved in protective blankets. Unloading went smoothly as they placed furniture in each room. Nice guys too. Office staff also very nice and efficient. read more

This is the worst experience I've ever had with any business. They would not come out and give an estimate because of (Covid). They told us they didn't need to because they were professionals. When they came over to pack us they never mentioned that it was going to be a lot more than they said. We sold three rooms of furniture before the move and yet the price was 3 times higher than they said. If you're going to move out of California please check out your mover, there are a bunch of unscrupulous contractors out there. They take advantage of us so get at least 3 estimates from different movers. I wish you luck. If I was your friend I would tell you to never use Magic Movers!!! read more

MM&S packed up our 1700 sqft house into a 26' truck in just one day. And they moved us to our new home 40 miles away the next. Not one thing was broken or scratched. Absolutely an amazing service. Two excellent crews, excellent customer service, and fast. Removing the empty boxes and paper after the move was hard, but we hired someone to take it all away. The bottom line is that we would have spent more money and time if we did it ourselves. read more

I would not recommend Magic Moving & Storage. At first, we thought things were going to go well. The movers arrived on time and prepared for the move by wrapping furniture and putting down mats to protect the carpet. The movers were very friendly. Our complaints have to do with the aftermath of the move. First, we were charged much more than we were originally led to expect. The job came in at almost double our quote, despite the fact that we were very explicit about the amount to be moved. The biggest problem is the damage done. They ripped the top of one of our cabinets off. They precariously put it back together, balancing the pieces, so that, at first glance, it appeared fine. It was only later that we realized it was essentially destroyed, unfixable. They also lost a box of valuable items. We have now contacted the company several times, hoping for some sort of recompense, and have received no response at all. read more

Thank you Julio, Alberto, and Gerardo! I lived in the Bay Area for several years and secured a new job in the Sacramento area. My original movers fell through and I was in a pinch and I needed to find movers within three days. I called around, filled out forms for quotes, and in cane Magic Moving and Storage. The woman I spoke with was friendly, kind, and clearly communicated the price to me. They were able to assist my moving needs. I was quoted $159/hr with a minimum of six hours (including drive time). She also clearly told me how much it would be if they went into OT which I appreciated because since I was doing move from one city to another, it helped me have a full picture of my potential cost. Julio, Alberto, and Gerardo arrived on time and got down to business! It was so much faster than I anticipated (my packing and organization definitely helped) but still. I am so grateful for their ability to get me into my new home. read more

We contracted with Magic Movers to move our belongings from our previous home and storage unit to our new home, the time of which was estimated to be 8 hours. We discussed and agreed upon these details, including the items that needed to be moved, prior to signing a contract. Shortly after the move began at our previous home, a dresser that was part of a match set, was damaged to the point of being unusable. While loading the rest of the items from our previous home, the truck was not packed in such a way that there was room left for the items in the storage unit. When we arrived at the storage unit, they initially refused to load any of the items. After a difficult conversation, they began loading random items and stopped after the storage unit was only partially emptied, leaving several larger items which were not possible to move without a moving truck. This move happened under quarantine protocols and, at various points throughout the move, masks were left off entirely. Upon receiving our initial complaint, Magic Movers has been uncommunicative and will not respond to messages, phone calls, or voicemails. They did not complete the job we contracted them to do, they did not complete it in the time frame discussed, they damaged our belongings, and did not follow COVID safety protocols that were agreed upon. Edit to review after receiving the below comment from the business: They have NEVER reached out after sending us the claim form for the broken dresser. They have not replied to my many voicemails nor emails and have not responded to the claim form. read more

You moved us on December 29th, 2020. I had called twice to talk to your manager. He said he'd get back but never called me back. I did send pictures of broken original pottery and an Austrian crystal vase. Terrie Malella read more

WORST MOVING COMPANY I HAVE EVER USED. THIEFS, LIERS, AND INCOMPETENT. SO BAD THEY ARE A DISGRACE TO THE TRADE. The only "MAGIC" involved is how their charges (qouted hours) change the day of the move when they know they have you and you have no choice (can you say bait and switch) and how they make your belongings disappear. The truth is in my review and based on facts. Jan L was not involved with my move and was no where on site the day of the move. I experienced the incompetence and deceitfulness of this company and employees first hand. I am not surprised by the company's rebuttal to a complaint, it just once again proves their lack of integrity and unwillingness to take responsibility for their actions and actions of their employees. Initially when I called to book the move I was very clear on the scope of the project. 1. The move had to be completed the day the move was scheduled. 2. My house was sold and I was moving to my new house. 3. Move involved 3200 SqFt 4 bd, 3bth home, dining room, patio furniture, furniture and two mirrors to be wrapped for storage and boxes and furniture in the garage. I never stated I was quoted 4 hours, however I was told on the phone it would be under 8, but probably around 6. When their people came out he said it would not be done under 8. When their guy onsite said more than 8, I offered all 4 men an extra 100. tip on top of the 50.00 each I gave them if they could keep it under 8. If Jan wants to call that a bribe, well I think she needs to look up the definition of "bribe". I thought it would be an incentive to hustle, but when your getting double time I guess it has no incentive value. Having to call for 4 hours until they finally decided to bring another guy to the job that could actually do the job while I had to continue to pay for someone that could not and would not do the job is unacceptable. If they would have sent the appropriate number of competent individuals for my size of job, I believe I would not have went into overtime. I PACKED AND COLOR CODED EVERY BOX MYSELF PRIOR TO THE DAY OF THE MOVE. THEY PACKED NOTHING! I am a very organized person and as you can see by my picture, I color coded each box with duct tape and wrote the location (storage/garage) on each one so there would be no mistake of the placement. Blue tape - Storage, Pink tape - Fragile, Black + white tape - Garage. By color coding and writing on each box, I was hoping it would be clear enough that even a monkey could figure it out. The only items not packed were my husbands tools which we moved in his truck and the movers didn't have to deal with it at all. As for your accusation about what was to be moved or what could stay and myself not knowing what was to be moved and your statements of me changing my mind. 1. Look at your notes from when I called and set up the move. I explained, I had to be out by midnight the day of the move. The person on the phone offered a different date and I told them I could not move a different day that the day scheduled was the last possible day I could move because the buyers of my home were moving in the next day. 2. NEVER ONCE DID I SAY DO NOT MOVE SOMETHING. I made it EXPLICITLY clear that everything had to be moved as I had to be out of my house by 12 midnight. This was stated to your head mover when he did his walk through and two more times during the move. GET YOUR FACTS STRAIGHT! When the truck was loaded and we left to the new house, your moving truck left the same time as we did, BUT SHOWED UP 30 MINUTES AFTER WE DID. I even called your office and asked where they were. I'm sure 30 minutes is plenty of time to drop some items they wanted. By the way, I paid overtime for that 30 they were missing. Jan, tell me how I could be under construction when I only got the keys to the new house at 10:00am the morning of the move. GET YOUR FACTS STRAIGHT and stop lying to try and deflect your incompetence and incompetence of your business and employees. The FACT is... your crew didn't have to put anything in the house except my bed and flatscreen TV's. I told them to place the items as they were coded in the shop and the garage as I was going to start a remodel in the coming weeks. So, this should have been very easy because all they had to do was put the furniture and boxes marked storage (blue tape) in the shop and a few boxes (black+white tape) in the garage. Most everything was moved into the shop. This company and employees need to take responsibility and make things right. AT THE VERY LEAST I WOULD LIKE MY STOLEN ITEMS RETURNED. I would hope that I would get some of the money I paid as the job in no way should have taken as long as they took. Never use them, they are horrible. Maybe they should stick to the little apartment jobs. read more

Magic Moving & Storage - I packed/wrote on/color coded all items prior to the day of move. Easy enough that a monkey could figure it out. Not these guys! - Self Storage Near Me - Walnut Creek, California

My experience with Magic was great! I needed to store my stuff for a couple of months in between my two homes. Movers were quick but very careful, very respectful. They packed my fragile items and used their packing pads to wrap up all my heavy big furniture. They redelivered all of my stuff in tip top shape, nothing mishandled no issues whatsoever. Very courteous, very professional people and very good at what they do! I've told all my friends, family and will hire them again in the future! I highly recommend hiring Magic Moving & Storage! Thank you so much guys! read more

Well - it has been a year and not a word from the owner of Magic Moving! He stood in our home in La Quinta and assured us we would be made whole. He even told insurance adjusters same story. The moving truck ran off the road on the way to our new home on La Quinta. We actually drove to accident site off of Hwy 5 in the middle of nowhere. There was NO ravine as he had told us. Nothing but lies. DO NOT USE - they do not stand behind their promises! We lost well over $5,000 Here I am again! Still not a word! We just drove up Hey 5 and past the accident site again! Can not believe David stood in our house and said we would be taken care of! DO NOT use them if you treasure your belongings! read more

The team worked very hard to empty and move contents of our 3 storage units on a sweltering hot day. Reason only 4 stars was because they arrived 1.5 hours later than scheduled, as we waited at the storage site with no word. On the plus side, when they saw they were not going to complete the job in 8 hours, they called in a second team with another truck. read more

Awesome company! Everyone was so friendly as experienced, gave me all the service we requested and much more! Never stopped for a break while wrestling 3 flights of stairs I Downtown San Francisco. Polite careful professional and very quick! All I have is good things to say we will hire in the future! Thanks guys! read more

We are very very happy.... The smoothest move we've ever had we have two decades of just 'stuff'!! Impact our entire five bedroom house in a day and loaded it and moved it the next day! They made speedy work of a very difficult job, we are highly impressed! Great team friendly people easy to work with. I will recommend to all my friends and family. I highly recommend Magic Moving & Storage read more

Geno, David and Omar are awesome. The company called me when the crew was on the way. They got to work promptly and took great care to not damage the doorway and walls. They covered the door with a moving mat and put runner runners down on the carpet. We did a lot of packing ourselves and they grabbed our boxes without hesitation. I had a couple things to go elsewhere and they were kind enough to stage them for me. The crew was easy to talk to and I didn't feel creeped out by any of them. They placed things where we wanted them and asked if they weren't sure what to do with something. The last company I hired just dumped my boxes and split. I'm calling this company again for my next move! read more

Magic Moving & Storage - Self Storage Near Me - Walnut Creek, California

See all

With all the stress that comes with moving, you'd expect a better customer service. Had an agreement with Magic Moving Company for a particular date to move. However one week prior to the move, they called me to let me know that the had messed up the dates and that day is not available. No compensation or even an apology! The scheduler told me to just find another company for the service. You will not also get a chance to speak to a supervisor or a manager. read more

Magic Moving did a great job on my move from our old house to our new home. The truck showed up on time and after a quick walk through to scope out the move, the movers got to work. They were careful with each item and wrapped things thoroughly. Once we arrived to the new home, I did a walk through with the driver and then the guys got to work--nearly all items were put exactly where I wanted them. And those that were not they were quick to move or ask, "Sir where would you like this?" Thank you to Nancy in the office for organizing things before the move. The guys on move day were friendly, respectful, hard workers. My thanks to "el patron" Julio, "the fisherman" Raul, and the "quiet man" Orlando. :) read more

I would say this company is a "B" company. An "A" company would pay attention to the details. Pro- The men worked quickly and efficiently. So far- nothing broken. They were helpful in emptying the ashes from the grill which we should have done. Con- They chipped paint off the walls on corners. One worker urinated on the toilet seat and did not clean it off. Gross! If you are seeking a moving company with exceptional client service I would keep looking.The crew was good enough. This company is expensive and says it pays attention to detail and that was not my experience. read more

At first all seemed great. The movers were on time and efficient and appeared to take great care. Then the next day the cable was installed and when the tv was turned on, I discovered the screen on my smart tv was damaged...1/4 of my screen looks like a Picasso painting. I submitted my claim and followed up two weeks later and was told they didn't see the email. It's been well over a month since then and not a single word or a check. I followed up today and was told it's a really busy time and thanks for my patience. I'm losing patience. I've had a damaged tv for almost two months and they clearly don't care. I suspect I'll be gong to ten on your side or channel 7 for help. This is unacceptable. Will update as this progresses. The customer service after your merchandise is damaged and they take your payment is gone. read more

DO NOT DEPEND ON THIS COMPANY. We moved from Hayward to Walnut Creek with a clear system in mind. The process should have taken 2.5 hours at most. The movers who arrived intentionally extended the time to 3.5 hours AND charged us for 4.5 hours citing travel times. To be clear, NONE of this was mentioned in the initial call. We clearly stated that: - We needed to to make two stops: a storage unit where everything was moving ready with the exception of a few items that needed to be wrapped and then to the current apartment to pick up items that were ready to be moved. - We were told $149/hr. We mentioned the multiple stops and were given no information about double time or travel fees. - As the first stop was at a storage unit (and arrival window is within a two hour period), we were told that we would receive a courtesy call. We received no such call. The movers said they'd arrived at 7:30, they called at 7:46, we arrived at 7:54. We would have been there if we'd received the call as we were only 10 minutes up the SAME STREET. - When my partner got to the storage unit, they were parked wrong so she had to wait several minutes for them to adjust that and then another 10-15 minutes for them to adjust the ramp. There were FOUR MOVERS. So essentially, 40 minutes were wasted on their own incompetence. We were charged for that. - while waiting for the movers and my partner to return to the apartment (stop 2), My sister-in-law and I moved everything from the bedroom that was packed up to the parking lot to reduce time required to pack the truck since they were taking so long at the storage unit. - they arrived at 8:45am to the apartment and moved very slowly - picking up one box or bag at a time, when we'd moved everything (2 of us) in 15 minutes. They took nearly an hour. - then they were slow to unload into the apartment - finished at 11am (7:30-11 is not 4 hours). And it should be 8-11 AT THE MOST - they were lagging, seemed uninterested and underenergized - meaning they seemed like I do after a long night. Which is fine but so your job. - I held my tongue for the sake of professional courtesy. What should have taken 2.5 hours, took 3.5 AND they charged us 4.5, with FOUR MOVERS by adding additional minutes to their arrival AND included the time we were on the phone to dispute the charges with management. I have never been so frustrated or disgusted by lack of professionalism, integrity and ethical decision making. I've included a picture from the apartment to demonstrate how little we had. Does that really look like it's an hours worth or work? read more

Magic Moving & Storage - Self Storage Near Me - Walnut Creek, California

First off I checked out Multiple moving companies. These guys offered the lowest price but also the lowest number of movers. Everyone else...about 5 bids ....had 4 movers..these guys said all I needed was 3. Hindsight they would have been wrong. I chose these guys for the price and because I was in a good spot. I had my new house and old house for 2 weeks.....so I figured I could move a bunch before these guys got here. I basically needed them for the hard to move and the bulk items..ie boxed up stuff. I did all the pictures, delicate kitchenware, TV's and even some take apart items like kids beds. So I was very confident the 3 movers would get our house moved in the 6 hour minimum....we were only moving 12 miles away...Castro Valley to San Ramon. We were told the day before to be ready between 7 and 8am. And we were....up at 5:00 am to get all the last ditch items packed and the kid shipped off to a sitter for the day. Imagine getting a call from a panicked driver at 8am...telling me everything was going wrong....but don't worry we will be there by 10am....WTF...but ok...there goes our few hours of no traffic and cooler temperatures. I make two more trips in my truck to lesson the load. It's going to be 105 today in San Ramon. 10am comes...nothing....10:30 I call the driver back...nothing..no answer....11:00 am try again...same results....I call the website number and get someone that says they are a call service only ...that can only fax info to Magic Movers at this point....WTF....no one communicates by fax ....getting worried. 11:00...nothing 11:30....nothing.... Holy crap...what are we going to do? It's Saturday and we have to be out by Wednesday...you cant get a mover by then...you cant even get a rental truck to DIY ...as I freaked out and started calling friends and rental truck places..... The wife is crying...its freaking hot.... 12:00 Magic Mover guy calls and says they will be there in 45 mins....oh my...I'm so mad at this point but so relieved something is going to happen.... Long story short...they came...the actual mover guys were amazing....Hispanic guy Omar?? And a couple of tough Irish Lads...busted ass....wrapped everything...did a great job....Thus the 2 stars...... No communication from the company while the movers were late...something happened to the original crew...shit happens....but communicate and deal with it in a responsible manner...don't just leave your customers hanging. Sent a letter to the company afterwards....I waited a couple of weeks to write this review.....no response. I would never recommend this company in a million years. I hope those hard working guys that came out and actually moved us find a good company to work for. One that treats people with respect. read more

Awesome company!! I hired Magic Moving & Storage to move from high rise in San Francisco to antioch. They were very easy to work with , extremely helpful and knowledgeable. They packed my fragile pics, lamps, tv and wrapped everything in blankets. The movers were uniformed friendly careful and experienced. Very impressive! Very happy, thanks guys!! I highly recommend this company! read more

Between my wife and I we have about 60 years in military service so have been moved many times more than the average couple. To say that this company is the absolute worst in our vast experience is an understatement. Unfortunately they were recommended by our real estate agent. They only moved us 2 miles for a 3 bedroom home and only the major furniture. We packed everything else ourselves. In spite of that they charged us almost $1,000 more than the quote through overtime, which resulted from a visible effort to bust the 8 hour OT demarcation. At hour 13, and at $2.5K, my wife just kicked them out in spite of half the furniture not being put together. My family were in tears due to the stress.. Then they damaged my brand new $3,000 refrigerator, new patio furniture, and the walls at my new house. Have now written to them 4 times to put in a claim...crickets... The staff was unprofessional, treating our new appliances like garbage and putting stainless steel components on bare floors in the garage. Every other word out of their mouths were curses, even with my 13 year old daughter present. They emptied all of my daughters candy without permission, throwing wrappers all over the front of my house. My wife had to walk up and down the street picking up their garbage in our new neighborhood. They left all kinds of garbage all over the old house as well. The only magic in this moving company is how they took our quote, and presto-chango; just about doubled it through invisible effort. Oh yeah, and the disappearing act they did when trying to put in a claim for the damages they caused. Maybe for their next act they could do their industry and consumers a favor, and magically disappear as a company. read more