Had a great experience working with Omar: honest, no pressure, helpful, friendly, and represented…read morethe vehicle perfectly. I financed through my local credit union and Carflex Auto made that simple by providing me what I needed to present to them, and then explained how it worked (the credit union wasn't very helpful but that's a whole other review for them). They also provided a CarFax without having to ask. I've had the vehicle for a few weeks now and it's been great with no issues. I've gone over the whole thing carefully and I'm very happy with my purchase. I would 100% recommend them.

They let me drive off the lot with a car I wasn't fully approved for and then charged me for…read moregetting a refund on my down payment when they couldn't find a deal that would work for me. They treated it like it was punitive or that I was asking for a favor versus us being professionals handling business. I would never drive a car that wasn't a complete purchase, all I needed was an honest "no this won't work out" instead of stealing my money. AND they set me up with insurance for said car, that wasn't in my name yet, and wouldn't even have the decency to send a dealer letter stating when I returned the car so I can get a refund for my policy. They are absolutely unethical unprofessional theives and there are too many options for 'Buy Here Pay Heres' to have unreliable people handling your money. Take your business elsewhere!

This is a great family owned dealership with very knowledgeable staff. The vehicles available are…read morealways listed below book value. I will only do business with this dealership. They also have a repair shop with some of the lowest hourly rates in the state. I Highly recommend purchasing a vehicle from here.

DO NOT USE THIS DEALERSHIP - they are frauds! The car was completely misrepresented. They said we…read morecould have a mechanic do an inspection, but it was Saturday afternoon and no one was available. We took the car into our mechanic first thing on Monday and he found a lengthy list of alarming safety concerns (fire hazards) and other issues. None of these things were disclosed to us by the dealership. The company is operating completely unethically and fraudulently. The owner, Roy, says he's been in business for 25 years, but he has ZERO customer service skills - he and his daughter-in-law were utterly rude and hung up the phone on me when I was calmly discussing my concerns about not feeling safe when driving my young daughters in the car. It was a total bait and switch! How can you say you can have a mechanic check it and when he does (and finds multiple issues) then you change your mind??!

This might very well be the best run car business in the nation…read more.. Old fashion way to handle a customer, making sure he's happy. Full disclosure and if a problem occurs, it will be handled in the best possible way. Certainly the best way to get repeat customers and high recommendations. Thank you !

This is the most reliable HONEST dealership in the Carolina's. After being a long time customer…read morepurchasing multiple cars from them they always treat me like family and always do the right thing by me. The owner assured me he will always help me before hurt me. I percent trust these guys from the sales team to the finance department even the repair shop. I can't say enough how good they have been to me and highly recommend them!!!! And beautiful affordable cars

Looked online, found a car I liked (2015 Audi Allroad). Went to check it out. After scoping out on…read moreGoogle I saw a small lot. Foreign cars, small lot. Sounded iffy to me. Especially for the price. Was already in the car test driving it when the owner had called to talk to me about my interest in it. I was impressed. Very impressed. They know these cars. This thing was clean. Very well maintained. 3 owners. Clean car fax. In fact all service was done by Harris, Hendricks Audi, and Hendricks Porsche. I will highly recommend. These guys weren't pressuring me to buy, nor were they trying to get me to spend even more. Simple, easy. Friendly Service. Seriously, without question I will consider these guys next time I want another car. Ask for Stephen, he will get you right! PS. The price I paid almost feels like I robbed these guys. I can say that since I have the car now! Seriously! Great prices! Check em out.

It's hard to find a mechanic you can trust. I have had two experiences with Harris, and these…read moreare world class guys. Another mechanic that rhymes with "Schelp Toys" blew my engine. I called Harris and arranged fro a new engine to be delivered. Before I got that far Harris tried to get me to go to the dealership because there was a chance that I could have the engine replaced for free through a warranty. They tried to save me $1800. I already knew the answer, and had them install the engine, and it was flawless. Ask for Parker, or Rob, both great mechanics and stand up guys.

Two experience perspectives below. Would give 2.5 stars if I could because one was a 5 star and the…read moreother a 1 star. But always recommend you do your research and go with your gut. These are just my experiences. Experience #2 2022 Traded in our larger family car for a smaller, safe suv for my daughter's first car - she has her permit so her practice driving was gonna be in this car. Found a decent looking Ford Escape with low miles. Had a couple of concerns on the test drive that were dismissed in a manner that made sense at the time. Unfortunately they wound up being a little more serious - 3 tires that needed patches and a bad battery that impacted the electrical system. On top of all that, less than 1 month into ownership the transmission (torque converter) started causing a shutter between 35/45mph. I mentioned some of the issues to CAG via text and email - was nice about it at first - but was told that because the car I traded in wound up having transmission issues (which we had discussed prior to the deal) there was no room for good will. Ok. I had the warranty anyway. I had asked for a warranty that would cover everything minus a deductible and purchased it. Low and behold the warranty actually will only cover about half the cost - so $1500+ out of pocket.(Was told I should have read the fine print. Yep. I should have.) Told the dealer this and again was given several reasons why they were not responsible for any of it - with the exception of an offer to possibly reimburse for the battery. So their website says they "stand behind their cars" but in this case they were several hundred miles behind it. Major repairs like this within less than 90 days... shouldn't be the customer's full responsibility. They never offered to have their own mechanic look at it. Never asked any questions or expressed any concern for the issues. Didn't ask if my daughter had gotten stuck on the side of the road or anything. It turned into a back and forth with no resolution not even agreement wherein both sides don't win but also don't lose. I'm out the money for the car, the warranty and the repair. Buyer beware I guess. Experience#1 2019 Cody and Duke took great care of my elderly parents. We were looking for an affordable, but comfortable and reliable vehicle. The CAG team were fair, and certainly went far above and beyond what one would expect from a car buying experience. Respectful, caring and sincere. Thank you!

For the past 6 months, I've been looking to buy a used car. I've been to the main dealers, carmax…read moreand the small local guys. Well, a few months ago, I went to Charlotte Auto Group. I was blown away at the condition of their cars. I looked at a high mileage Volvo and at all the other dealers, the car was not detailed. The seats looked bad, the carpets sort of clean. At this place... wow... the car interiors were amazing. Like brand new. The tires have full tread and to top it off, they give you the CAr Fax, and the independent inspection results so you know what is wrong with the car... if anything. Finally, they show you want they fixed. When we went to buy the car, Duc (the owner) told me he had a few things that still needed to be fixed, put it in writing they're going to fix the headlight and the visor. Amazing. Duc and his wife Michelle are the best. My wife and I will NEVER by a car from anywhere else. You gotta check this place out.

I picked up a nail which could not be repaired. Ben suggested I check this place out for their…read moregreat matching and discount program. I talked to Harvey Hunt who did some research and came up with a great price. It took them about 2 hours to install and I got a great price without having to call around and do a lot of research. Harvey is a former Marine and provides great customer service. Check them out; you won't be disappointed!

Dear liberty, I am…read morewriting to express my deep disappointment and frustration regarding the recent service experience at your dealership. Despite being charged for miscellaneous services, my car's original issue was never fixed. Instead, I feel I was taken advantage of as someone who doesn't know much about cars. It seemed that the service manager was merely guessing and fishing for problems without actually resolving anything. As I continue to hear the same popping noise while driving, it has become clear that the service performed was ineffective. This experience has left me feeling used, and it unfortunately reinforces a negative impression I have about GMC service centers in the Charlotte area. At this point, I am seriously considering seeking legal advice and sharing my experience publicly to warn others. I urge you to address this matter promptly and provide a satisfactory resolution. Sincerely, Kenzo

Inquired about a 17' Cummins, told the rep on the phone about my trade,Vin number,payoff,make model…read moreetc. got a call back mins later with what sounded like a reasonable offer & payment. Asked several times about them paying my vehicle off etc and was assured everything was in order. Called back to make a appointment to go see the truck, and was then informed the sales person did not include my truck in the trade and the payment would be $200 more than quoted because the truck was severely upside down. Went 5 mins down the road to GMC and truck was paid off with no negative equity applied to new vehicle, I now have a duramax Denali & dodge lost my business because your sales consultants do not do their jobs properly

I love this car dealership, because it is close to my heart. My father used to be a fleet manager…read morehere and I visited often. The owner, Reggie, is a lovely guy who treats all of his employees with love and respect and makes the workplace a tight knit community. I have noticed that the dealers here are a lot more laid back than your average car dealer. They don't jump in your face when you walk in the door. If you feel uncomfortable about car shopping, but need to do it without the stress, drop on by.

I tried this business through Yelp recommendations and so glad I did! They easily diagnosed the…read morenoise when others denied a problem. Scheduling was easy and timely. Everything was done as quoted and my car feels brand new. Their prices are fair and competitive. Highly recommend!

Fast Service, towed my car in and it was done same day!! Thanks guys! Tomas was great to work with!read more