1. GLoomis

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Woodland, WA

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GLoomis

2.2 (10 reviews)
Closed • 8:00 am - 3:00 pm

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Edge Rod with abnormalities
Yolanda H.

Purchased an Edge rod from the Sportman Show on Saturday and upon getting it home noticed it had some abnormalities in the top section. Crimps in the top section almost as if someone had taken a pair of pliers to it. Spoke with Alex Maslov with G Loomis and he stated after looking at the pictures I sent, that this was perfectly normal. Multiple interactions in he kept stating it was perfectly normal but then he stated he could not view any of the pictures I had sent and to reach out to customer support. How could he know if it was perfectly normal if he was never able to view the photos in the first place? Long time G-Loomis customer but after this experience I believe I will need to rethink that. Maybe G Loomis could learn a thing or two from Okuma. I purchased two Pro Guide Select Salmon Rods this past year. Not that I need more fishing rods as I think I own 80 at this point but I believe many of you can relate. These rode are under $200 each and are amazing. I broke the top section of one going down an embankment trying to get to that perfect fishing spot. Called up Okuma's customers service and explained the situation. They were very helpful and first wanted to make sure I didn't hurt myself. They proceeded to ask the model number and told me my replacement piece was in the mail no charge. I was surprised as I was prepared to pay as this was my fault but they were happy to help and stated remember us on your next rod purchase. Good customer service is harder and harder to come by these days and we need to appreciate and recognize it when it happens! Update-Below was the response I got from Alex at G Loomis. All this because I wanted the defective top section of the rod I purchased a few days ago replaced. Looking at other reviews it appears this is common practice and they have even refused to honor warranties and service because of people posting a bad review. I don't know if they would even refund my money if I mailed the rod back given what I'm reading on some of these other reviews. It breaks my heart as I put this company on a pedestal and to see how they treat customer is sad. Gary Loomis is a legend and I've always been a big believer in the G Loomis brand. Heck you would think I was on their payroll going from river to river touting them but this type of customer service and treatment is just unacceptable and some of the other reviews and stories are even more horrifying. Response from G Loomis Dear Team, Marc left us a review this morning - he forgot to add that I responded to his messages on Sunday when our offices were closed. I'm going to rescind my offer on a return label. Marc, our address is 1395 Down River Drive, Building D, Woodland, WA 98674 Once we receive the rod, we will issue a refund. Best,

This is the package my rods arrived in. Per their instructions, I am to reuse this package to return my disabled rods.

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21 days ago

Great American made fishing rods one of the OG and made right here in South Washington in Woodland

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1 year ago

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2 years ago

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7 years ago

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5 years ago

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12 years ago

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10 years ago

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Edge Rods - UPSIDE DOWN GUIDE!

Edge Rods

1.8(46 reviews)
0.1 mi

Received my first edge rod a few weeks ago and got to fish with it finally. It's very lightweight…read moreand sensitive. It's my favorite rod I own. I've ordered 2 more to start building my collection.

DON'T DO IT. SHIMANO MAKES G. LOOMIS RODS and they are a…read moregood product at a good value with a decent warranty. EDGE RODS ARE NOT. No customer service via email or phone, w/ a 15% chance of getting a response, and zero chance of getting all your questions answered. I ordered 11 rods within a year and sent 7 BACK AFTER WAITING 251 DAYS FOR DELIVERY ON SOME. No quality control, w/ blank defects that I would pass on at a garage sale price. They mounted a bent stripping guide on a fly rod to push it out the door after I was finally told 'guides are on order'. When I asked to return defective rods they accused me of trying to "scam" them by returning defective/damaged rods that I had purchased at 35%-65% so I could use 'Golden Tickets' that I had paid $200ea for (essentially more than the 65% off original price). Lots of "projection" from the EDGE CEO after years of shady dealing and outright lying. Pls read their website EULA and they tell you why no credits are issued for any reason for 60 days. (Credit Card charge backs). Still waiting on 2 fly rod tubes and socks that the CEO emailed "should be landing any day". That was June 2025. Fall of 2025 an employee finally returned a call and said 'we haven' t seen a fly rod tube here since 2022'.

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Edge Rods - UPSIDE DOWN GUIDE!

UPSIDE DOWN GUIDE!

Edge Rods - Rod blank, fishing rods

Rod blank, fishing rods

Edge Rods - Fishing rod

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Fishing rod

GLoomis - outdoorgear - Updated October 2026

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