I usually only review travel related merchants (hotels, restaurants, car rental, and airlines, etc)…read more However every once in a while I am FORCED to give a review because an exceptional experience or purchase just needs to be highlighted. In a world of quick triggered "haters" and negativity - there needs to be praise and compliments where they are earned and due!!!! I had an absolutely wonderful out come to what began as a bad first order experience and online ordering checkout with an unfamiliar "store" at BikeTiresDirect. A "Dennis" in Customer Service/Sales came to my aide virtually and digitally and "repaired" my errors and resolved my complaints and criticisms......earned my business and now ongoing patronage for my road cycling hobby (i.e. addiction according to my wife (smile)) Bravo Zulu and Thank You Bike Tires Direct for exceptionalism and superior business acumen!! ~ Thomas ~

I bought a POC bicycle helmet regarding the size instruction table, but it was small for me…read morelaterally. Requested for return, received a code and the below message: "Head to the nearest participating locations so that they can print the label for you. All they need to do is scan the code below" I drove to the FedEx office and they simply labeled the box and sent it back to the BikeTiresDirect, and a few days later I received the below message: "The return shipping label price is $9.95. This has been deducted from your store credit. Unfortunately, because the shipping label was affixed directly to the product packaging we have assessed a restocking fee of $34.50 and issued you store credit" It means they charged me $44.45 because: 1- Their size chart is not sufficient and does not address the width of the head of the cyclist, 2- They do not have any instructions for the customers on the returning items, and it's a good excuse to take some profit out of it.! P.S.: I received the deducted refund on July 17, 2026, and one month later as of Aug. 18, 2026 they paid me $26.50 as extra refund. It means I have been totally charged $17.95 - So I owe a great appreciation to Yelp.

Outstanding customer service…read more Had a part break on me, they sent me a replacement no questions asked. I can't explain how relieving it is to ACTUALLY GET outstanding customer support when it's needed instead of a frustrating wait or difficult process. 5/5 stars. RevRides is the luxury car dealership of the E-Bike wold, with out the luxury markup.

No service, no person to take calls, Prolly not legitimate business. Prices too good to be true…read more They lost my business Fast!!!!

I was looking for a rack for my bicycle that could pile a duffel bag in or go grocery shopping…read morewith, but I was tired of having a milk crate on my bike. That's when I stumbled across this custom frame builder in Portland who was making exactly what I was looking for: a bike rack with wood slats. And let me tell you, these guys make some of the coolest bike racks I have ever seen! I called them up, and they were super helpful. We talked about what I wanted the rack for, what features I wanted in it, how big it would be, what kind of bike I had, and I was good to go. Unfortunately, these guys are so popular (and so custom) that there was a bit of a waiting list before my bike rack could be started (I think I waited 3 months). Plus it ended up being more money than I ever wanted to spend on a rack for my bike. Who spends $350 on a bike rack? I guess the answer is me. Oh, and they got my order wrong and built me a front rack instead of a back rack. So why, then, would I give a company 5 stars who made me wait 3 months, charged me way more money than I could afford, and screwed up and built me the wrong rack? Well, I called them as soon as I got the rack and informed them of the problem, and they were on it. I shipped it back, they cut it apart, rebuilt it ASAP and sent it straight back with a check covering my shipping costs. And now that it's all said and done and I have my rack on my bike, I LOVE it! It really is the coolest bike thing I've ever owned. Bike shop people are always coming up to me asking me where I got my rack. In the end, the thing is so cool that everything it took to get it has completely been forgotten. I love this rack! It totally looks like it came with the bike, yet it completely changed the look of my bike for the better. If you are looking for a bike rack for your bike that is the coolest bike rack you will ever own, I say go for it. Ahearne Cycles really does make the best bike racks ever! PS: These guys are also the people who invented the flask holder for your bike, which I must say is pretty fricken cool. Who removes the watter bottle holder and puts a flask in it's place? The answer, Ahearne Cycles. Sweet!

Not made by Dunder Mifflin and nothing to do with The Office. Nevertheless, if you want a bike, you…read morecan do a lot worse than these. Not as good as Giant, my fave brand, but still solid, on the affordable side, and they look great when Barbi is posing with them. I've had these bikes twice, Barbi once, and they are considered each time we purchase one.

Great customer service, very friendly, needed a plastic 6 inch tubing and they helped me figure out…read morewhat I needed and went above and beyond. Great place!

We love our new spa but it took them 3 weeks to send out a tech to examine a leak on our brand new…read morejust delivered arctic spa. The appointment was changed 3 times too. Corporate if you're reading this: poor service on a higher end line of spas which we are now reluctant recommending to others.

Riding Leather had just had just what I was looking for. I got a great looking jacket with the…read moreperfect fit. Price was more than reasonable for the quality of leather. Red was welcoming and super helpful. I can't forget the free cod and cookies. I will definitely be shopping here again as well as letting other riders know about this amazing store.

1000% best place to buy leather's. Red was extremely knowledgeable and very nice!! I left feeling…read moregreat and will be back for more! Come shop here customer service is important especially spending money and leaving happy.

I have been using Camas Power Equipment for 30+ years. Ted Sr sold me my first lawnmower and now…read moreTed Jr takes care of my power equipment needs. I needed my weed eater serviced ASAP and Ted came through for me, again. I don't expect that kind of service when he is super busy in the spring, it can take a week or 2 then depending on the challenge. Prices might be a little high, but it saves me time because I don't have to fight the traffic to Vancouver or Portland and I am supporting my local economy. He doesn't get those discounts that the big box stores get but I don't have to fight the traffic to get there or try and find someone who I have never met, and trust that they are selling what I need. I'll continue to buy from Ted because of the relationship we have forged through the years and the trust I have in getting the right tool for my needs.

Thank you Ted for repairing my weed whacker and for patiently explaining how the parts fit together…read morefor future reference. I appreciate your time and great service, and will I highly recommend your shop to others.

Stopped in to check out HotSpring hot tubs as I'm considering upgrading. The store is very clean,…read moreand has several hot tubs on display, as well as all of the needed chemicals and accessories. Service is attentive and friendly. I am also impressed with how clean the water in the "live" hot tub is, as a recent visit to a competitor's was inexcusably bad. I was also very impressed with the service I received when I did a "wet test" of the hut tub. One can make an appointment to try out the hot tub immediately after the store closes, and trying the HotSpring showed just how different it is than my hot tub is. HotSpring hot tubs are about as high-end as it gets, so these tubs are EXPENSIVE...more expensive than the manufacturer's suggested retail price on their web site. If you're in the market for a high-end hot tub, Oregon Hot Tub is a really great place to fulfill that goal.

Jamie was really helpful about all the different advantages of the hot tubs. She went out of her…read moreway to let us try the tub out, and she's the best salesperson we've run into - she has a great attitude.