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    Riding Leather

    5.0 (6 reviews)
    Closed 12:00 pm - 5:00 PM

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    Michael Allen's - Tramarrosa Jeans

    Michael Allen's

    4.4(23 reviews)
    18.0 miDowntown, Southwest Portland
    $$$

    Beautiful space, a rare gem in Portland as far as men's furnishings / clothing and custom.read more

    Low quality, no replacement/refund, lack of communication, very surprising return policy…read more Last July, I was visiting Portland and bought some clothes at the Michael Allen store on Morrison St. Among other things, I bought an Italian jacket, Transit, which looks I really liked. To my surprise, after inspecing the jacket upon my return to the UK, I found out that ot was not pure cotton, whereas I repetitively informed the salesperson, Jake Houston, that I only want 100% cotton clothes. I decided not to engage in returns and refunds at this point, as I did like the looks of the jacket, but indeed remembered the occasion. Unfortunately, this was only the beginning. Despite treating it carefully (I never even washed it and of course did not machine-dry it; well, I never even ran into a rain in it) the thread looks like it's dissolving with tiny broken elastic threads showing everywhere. It appear that the quality of the fabric was of unacceptable quality, dissolving after a few months of wearing. Needless to say, I can no longer wear the jacket.  Considering the price of the jacket of over 600 USD, this is very disappointing. I bought the jacket along with several other items at a total price over 1000 USD. When I contacted the store, I first received no response for about a month. Then, I heard back from Anita Noll, office manager. Later on, salesperson Jake Houston returned to me, suggesting I repair the jacket myself. (And presumably, keep repairing it every 6 months, as I see no reason for why the issue would not keep returning). In response, I mentioned that it does not feel comfortable to me to repair a piece of non-cheap cloth used with care and not extremely often for less then a year. I suggested that the situation here indicates that the fabric/thread was not of sufficient quality, originally. Therefore, I asked for a refund, in order to be able to get a replacement here in the UK. Jake Houston responded that it is too far outside of their two week return policy.  In response, I drew attention to the fact that returns related to insufficient quality are normally not the ones falling under the 2-week fitting policy. It would be really surprising for me if a premium store would not address a quality issue on an expensive item within a year from purchase.  To this, I got no response for 1,5 months by now, neither from Jake Houston, nor from the office manager Anita Noll, to the request to connect me to their quality control/management. Me informing them of my rule to post my feedback publicly did not result in any response, which makes me very puzzled about the store's reputation management.  This was all quite disappointing to me, creating with me an impression of some shady business going on, which is not that of a respectable store Michael Allen's seems to present itself. I shall stay away from this store and advise others to do the same.

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    Riding Leather - leather - Updated May 2026

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