Absolute worst customer service I have ever experienced. Nearly impossible to get any response and then it was just what I wanted to hear and nothing but bullsh%$. Great rods but after many years of complaints they have done NOTHING. Better Business Bureau gives them an F. read more

Very high quality rods direct from the manufacturer. Also a very complete bait and tackle shop. A great stop for fishermen!

I would love to find out how good their rods are, but I have been waiting for five months for my order. Unfortunately, customer service is non-responsive. This is concerning as you pay upfront for your rod order and the financial stability of this business comes into play. Update: I waited for 5 months to receive my new rod. When I contacted them yesterday they canceled my order. In my opinion, this sends a clear message about a stressed business with severe financial troubles. This organization has extremely aberrant business practices. Including this google review, I will share my forthright and forthcoming experience with family and friends. Currently there are over 50 complaints made about this company to the Better Business Bureau. This is the link to read these complaints. https://www.bbb.org/us/wa/woodland/profile/wholesale-fishing-tackle/north-fork-composites-llc-1296-1000033572/complaints?page=2 read more

Edge Rods - Rods Display - Hunting & Fishing Supplies Near Me - Woodland, Washington

I wish I could give 0 or negative stars. The worst company I've dealt with in my life. I'm currently waiting for a refund on an order that was canceled last year in July so we're going for almost a year with absolute no communication from them, totally ignoring my emails and calls. If they had a larger market we would be in a class action lawsuit by now. Don't buy anything from them, unless you want a world of trouble. read more

ordered a rod months ago. No one answers the phone or responds to emails. I can't even get a refund for a product I still don't have. absolutely a joke of a company. Your Golden Ticket speach is exactly why you should sell to the bigger companies. Horrible service. I have now had to contact my credit card company and file a fraud claim to get my money back. RUN FROM THIS COMPANY!!!!! read more

Like most others, I would rather leave negative 5 stars. This company is fraudulent as hell. I have ordered a reel and the golden ticket from edge rods. I ordered the reel when it was in stock, and now all the sudden it went on backorder... wonder where the reel went? Bet Aleks Maslov brought it to a show and sold it. The golden ticket code took over 2 weeks to get to me when it was only supposed to take "48 hrs" or less. The code doesn't even work. In the hole $400 on this joke of a company. Gary Loomis, and Aleks, you have failed the entire fishing industry, just so ya know. Oh and also, you're ugly. read more

Run don't walk away from this product. This company is anything but customer friendly. I sent in a rod that was covered by their warranty 6 months ago. After many requests for updates on the repair status all communication indicates it is still in the build stage waiting for components. Sounds like they have some serious financial problems. read more

I placed Order #57769 with Edge Rods, expecting it to ship within the estimated 3-5 weeks provided at checkout. However, the company failed to deliver within this timeframe and did not proactively notify me of delays as required by Federal Trade Commission (FTC) regulations. When I contacted them for an update, they acknowledged the delay but did not offer the legally required option to cancel and receive a refund. I canceled my order on December 18, 2024, yet despite multiple follow-ups, the company has refused to issue my refund. They repeatedly direct me to voicemail, ignore my calls, and refuse to transfer me to anyone with authority to resolve the issue. Their actions violate federal consumer protection laws, including the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR § 435.2), which requires that sellers: - Ship orders within the promised timeframe or, if no specific date is given, within 30 days. - Proactively notify customers of delays and provide a revised shipping date. - Offer the option to cancel and receive a full refund if they cannot meet the stated delivery timeframe. - Issue refunds within seven business days when an order is canceled due to delays. Due to their blatant disregard for consumer rights, I have filed formal complaints with the FTC and state Attorneys General, including the North Carolina Department of Justice. If you are considering doing business with this company--don't. If you are experiencing similar issues, file complaints with the FTC and your state's Attorney General to hold them accountable. Businesses that refuse to honor consumer rights should not be allowed to operate unchecked. read more

Stay Away! Dishonest The rods listed as "in stock" are not even built yet! This comes from Tom, their customer service rep: "It does not mean in stock they still have to be built I hope that this helps." "It's a way we keep track of orders" Say what? Yet when ones buys, they don't know this. The only way one finds out is when the rod is not shipped and you ask what is going on. False advertising straight and simple. Unbelievable right? When will it be built? They can't say. I bought $2,550 worth of rods (3 rods) for Christmas presents on 17 November 2025. Wrote in "Christmas present". 3 weeks go by, website says "processing", I call. "We have not started on those yet" When will they be done? "Can't say". I called today December 15. "We can't say when they will be done". Canceled the order and bought different brand rods to be delivered in 2 days. I'm embarrassed. I already had told my 2 grown sons that I had bought them signature rods. In a way, I feel lucky. If the company is so irresponsible, I am very suspicious of their quality control. If I were Gary, I'd be embarrassed to put my signature on or have my name associated with such shenanigans. read more

I ordered a pair on fishing rods on Nov 15, 2024. I cancelled the order on March 24. 2025. I received an email that I will get a refund at least 60 days or longer. It is now 5/25/25. No refund yet. From previous reviews DO NOT BUY FROM EDGE RODS. read more

Months of waiting and not getting phone calls returned only to get my order of 5x fly rod blanks canceled by the company. AVOID THIS COMPANY read more

I am very impressed with the amazing staff; you can watch the rod making process and see the craftsmanship that goes into every rod they make. While visiting the shop you can handle so many different rods and it has been easy for me to narrow down the rods that best fit my fishing needs. These are indeed the very best rods I have ever fished and it is both fun and helpful to stop in the pro shop. Not only can you check out the rods, but they have a very good selection of fishing supplies. From curing your own prawns to great selections for great spinners, plug line, weights, and many other helpful items. For the ones that struggle with having to wait for your personal rod to be made, remember they are world class, top of the line rods. The staff work hard and these rods are perfect when you receive them. An Edge rod is so much more than just buying a rod off the shelf. read more

I ordered a Fly Rod in November 2023. My rod shipped in February 2024 with out a rod case. I have communicated via info@edgerods.com and I also called to inquire why I hadn't gotten a rod case with was included with the purchase. I communicated with Maria a couple of times and now I can't even get a response. It's December of 2024 and still no resolve. I sent them an email about 3 weeks ago with now response. I'm sorry Gary, But buyer beware! All I want is my case! read more

The worst customer service on the face of the Earth. I tried to buy one of their fishing rods with no success then they wouldn't give me my money back. I had to go to my bank and file a claim what I understand lots of people have experienced the same thing Shame on you, Edge Rods. read more

This is by far the worst internet business I have ever dealt with. They never answer the phone, and don't call you back. Never acknowledge e-mails. Shipments can take 3 weeks to 4 months without any way to track. Shame on Gary Loomis for allowing this to happen. This has really tarnished your name. Absolutely no support. If this business succeeds, it will be a miracle read more

I ordered a SWC STR 993-2 (X-Ray LMX) C6O2 for my brother for his birthday in ....... FEBRUARY!!! - the 24th to be exact. They told us that it would be 4-6 weeks. Weeks went by - I contacted them numerous times, my brother contacted them too - and they kept saying it was not "made" yet.... absolute NO communication from them other than US - reaching out to them. Well......he just now - today....09/01/23...received it. So...just as a heads up - don't expect anything in regards to customer service - they suck!!! It took so long to get this rod - you would think they'd sends a STICKER or some sort of swag..... but then again - nothing! read more

Absolutely love edge rods and one of the best upcoming rod and blank manufacturers out there. Quality rods take time and it's all worth the wait. I've built many rods on their blanks and have only had great feedback from my customers. They have a rod for practically every species and it takes awhile to find just the right rod from their selection. Also they have blanks at almost anyone's price point and best of all I have only had one rod break and that was because I made a direct hit to the rod with a heavily waited fly (my fault). Definitely recommend these rods, the company, or if you want to build your own look no further. read more

These rods are phenomenal, super sensitive i have 6 with 3 on order . The price for this quality is absolutely incredible . They can tons of sales o ce you buy your first you get really great existing customer only sales . The waiter time is extensive do not order if you want the rod to arrive quickly , they are mostly made to order and hand made in the USA . Can take several months to arrive , but well worth the wait . I have several delta rods great rods for their entry level series with sale can get them little over $100 a d quality of a $300 rod . The warranty is unmatched , i broke one on a bass wrapped around a dock post. Filed a warranty , next day ask for pictures , was approved immediately and 6 weeks later had a new rod at door. Absolutely $0 replacement cost. They have incredibly fast customer service always quick to respond. Again I stress these rods are phenomenal, at an i credible price being sold directly from company. Do not buy if wanting g a quick rod delivery , these are G Loomis rods for 1/3 the price or better. read more

Well I have been waiting for 9 weeks and still no rods and no estimated date when I will get them. I asked for a refund and was told there is an over 60 day wait for a refund because the accounting manager is "extremely overwhelmed with refund request". Well no wonder people usually either want their product or their money back. It really don't matter how good a rod is if you can't get it. read more

These guys make some of the finest fly rods anywhere. But their service barely deserves a half star. Absolute clown show! After more than a half year, my EDGE rod still is lost in their warranty\repair dept. Weeks\months of calls e-mails go un answered...crickets. Bad service like no other. Don't go there. read more

Ordered a blank from NFC and had to fight for the free shipping they advertised on their website. Guy on the phone was a condescending jerk when I told him that all I was asking for was what their website said they'd provide. The blank eventually arrived after many weeks of waiting. Against my better judgement I ordered an Edge rod, hoping the experience would be better. Turns out it's not; when I called on week six inquiring about the "3-5 week turnaround time" I got the same condescending guy who told me "3-5 weeks is just something on the website; we don't have any idea when orders will actually ship." If this rod ever arrives it had better be the best rod I've ever used because the experience is garbage. I should have read the reports and trusted my guts after my first horrible experience. Never again. Gary Loomis should be ashamed of the way NFC/Edge are tarnishing his reputation. read more

Ordered a Black Widow rod back in November of 2023 when they were having their Black Friday sale. Was excited and hoped I would receive the rod around Christmas time. Rod was never received and didn't have any notice from the company regarding an ETA. Called the contact number and left a voicemail around that time. Near the end of January received an email saying that my order was in "rod build" and that it would take another 3-4 weeks before it was shipped out. Tried replying to the email a few times with no response. Fast forward another 1.5 months with no update on the rod, I called and opted to cancel my order on March 4 2024. It is now April 16 and I have yet to receive my money back. I would stay away if you're looking for any timely updates, fast service, or communication. (Essentially everything you would want from a business) read more

First, the rods are great. Phenomenal technology. However, only buy the rod you want when it's in stock. DO NOT BUY backorder rods. If you do, not matter what the lead time they tell you, it'll be around 6 months or longer. I have 2 orders since July. Sent them an email today saying to cancel. Surprisingly, they actually responded the same day. Only to say that one is in the "wrapping" stage and should ship out next week. Now, it's been in this "wrapping" stage for over a month. Also, whenever they say, "it'll ship next week," don't bet on it. I have placed many orders with them. Most are stock items though. But I've had several back ordered one and "next week" turned into 3 weeks. That is after waiting for several months. Basically, don't trust what their website says. Don't expect anyone to answer the phone or respond to emails. And, if/when they do, don't believe the time frame they give you. Again, they make a GREAT product. They just can't run a business properly. I know they're growing. But it's not like huge chains of stores buy these. Only direct to consumer/guides. BTW-the 2nd order I mentioned from July...miraculously the response I got today was that it's shipped today. Of course, I've been in this scenario too. Last time this happened it took them another week to ship. All they had done was created a label to pacify me. read more

Customer service has been good, sometimes lengthy service times but the quality of the rods are superior to anything I've used before. read more

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If I could give Edge Rods a more negative score, I would. I placed an order with them after noting on their website that my rod would be delivered in 3-5 weeks. More than 5 weeks passed and no rod, so I emailed them and they told me it would be a further 9 weeks before my rod was ready to ship. So, I canceled the order and requested a refund, however no refund has been made, and I cannot get anyone to respond to my queries, they just completely ignore you. I have since found a discussion forum about Edge on ifish.net and note that other people have had similar experiences to mine. I was able to source the email address of the CEO and so I copied him on my latest correspondence, but still no response. Buyer beware. read more

Highly recommend Edge Rods. Great company with exceptional customer service. I broke a rod awhile back and had a new one deceived to my house a week later. They just opened a new store where you can find all your favorite fishing brands. How cool! read more

Edge Rods - Twitching Rod for the win on this coho - Hunting & Fishing Supplies Near Me - Woodland, Washington

Ill start by saying I am huge loomis fan, have been all my life. I probably own a dozen or more. Same as these other reviews; ordered a rod months and months ago to zero prevail. Terrible customer service! I have even demanded a discount to no prevail yet! Buyer beware as if your not waiting 6 months for a rod you might just have to fight to get your money back. read more

So I bought a rod for my husband back in July. It is now going on October and we are still waiting for the rod. We are still waiting for emails on a tracking number. I have wrote in so many emails no response. I called the number and that's all I get is a voicemail saying it's full. I cannot leave anything for them to call me back. It's just the worst place that I can think of customer service wise. I mean the rods are expensive and it says you'll get a rod within 3 to 5 weeks, it's just a bunch of baloney. Take the money out then I would never never buy or buy from this place. You won't get it. read more

Ordered a rod June 1st, it's now Sept. 5th, still no rod. Four phone calls, three emails, nothing but BS excuses. They told me in July that the rod was back ordered but wouldn't say when it would ship. There was no mention on their site of any back orders (still isn't) and they charged my CC immediately. Today after two phone calls and an email I told them to cancel my order. Worst customer service I've experienced in some time. Their product is good, but not that good. read more

the staff has been nothing but courteous and helpful, especially when my pole was snapped into two pieces and I devasted at losing my favorite pole read more

been going to edge for 2 years and the staff is always welcoming.will do more business with

If I could give less that one star I would. Their customer service is non-existent. I ordered a rod on Jan. 6 and my credit card was charged that day. I have purchased a rod from them before so I knew it could take a while. I inquired about the order on Feb. 6 and got a surprisingly fast email reply that it would be another 8 weeks at least. I decided that I did not want to wait that long so tried to cancel the order. I sent numerous emails with no response. I started calling almost daily and always got voice mail. Zero response. One day I actually had someone answer the phone. I think it was by mistake but he told me he would cancel the order but couldn't help me with the refund to my credit card. I have since been on a mission to reach someone, anyone at Edge Rods. Zero response. I have lost count on the number of email I've sent and the number of times I have called and left voice mails. Zero response. I like their rods but this is no way to run a business. I get numerous email ads for special pricing on their rods but who in their right mind would order from them when this is how they treat customers. I don't know how I'm going to get the credit for what they owe me but I will keep trying. My advice for potential customers is DO NOT ORDER FROM EDGE RODS !!!!! read more

I purchased two Edge LMX StR 904-2 in Aug of 2022. Fished them for the first time in January 2023. On that trip, one of the rods broke during routine use. I sent the rod back for repairs and received a message on Jan 30 that the repair would take between four to six weeks. I contacted the warranty department on March 15, after 6 weeks for a status update. The response was that the rod was in "rod build". Checking in again on March 2, I was informed that the rod was in "finishing". On March 17, and after several unanswered emails and calls, I was informed it was still in finishing. I received the same update on April 7, over nine weeks since Edge received my rod. Due to Edge Rods' poor customer service, I would not recommend this product. read more

I've heard great things about their rods but unfortunately I still haven't received my order from November 2022 and I'm writing this on March 12, 2023... There is absolutely no communication from the company about delays, every piece of info I have is from me calling multiple times, before getting any kind of information. It's obvious that the company has awful leadership and it's unfortunate because the people building the rods make a good product. I'll never buy from them again. read more

I ordered a rod back in January. Website says 3-5 weeks so I figured id have the rod in time for my tournaments. Nope. They refuse to communicate. In march i was told my rod was in shipping after they advertised the rod I ordered as "in stock". Still no rod. I asked for my money back and have received no response. I wish i could critique the actual rod but I'm not sure it will ever arrive. After leaving bad reviews one of their employees, kevin attacked my character and called me a liar after researching my past reviews unrelated to the Edge company. If this is what it takes to get a "American made" rod ill take my chances with megabass, dobyns or denali. read more

Ordered a rod, $350. Got a great Father's Day discount 30% off. Got an email confirmation and was waiting for shipping instructions. A week goes by, nothing. Second week I email. They need at least 3-5 weeks to build the rod (where was that in the order confirmation? I cancel the order and get a confirmation of the cancelation. I get calls to sway me to accept a different rod that I could have "right now, if I act fast." I declined. Two weeks I'm battling to get my $ back - CRICKETS. Disputing credit card. STAY FAR AWAY!!!!!!! read more

Ordered a rod from G.Loomis on tackle warehouse and the rod did not meet expectations for price. Was around $300. Also having warranty issues on a poison adrena. Found Edge rods and decided to give them a shot - Gary Loomis' new company. Weary on making a decision, customer service agent - Brett Wood, was THE NICEST person i've ever dealt with when making a purchase. On par with apple's customer service, if not better! Was patient and answered every single question I had, no matter how dumb he may have though it was, sure didn't show it. After the purchase, was nice enough to follow-up (above and beyond in my opinion), and share a nice picture of the same rod model and some fish he caught on his personal. Even sent me warranty information after I explained my woes with Shimano! Will move all my purchases over to Edge rods (from countless St. Croix' and Megabass rods). GO EDGE! read more

Order my rod back in August 2023. It is now February 2024 still haven't received it. Emails, phone calls, nothing but crickets. Meanwhile their CEO is having the time of his life...sad!! read more

I'm sure the rods are great, but I still have not been refunded for an order I cancelled in January. I have reached out many times by phone and email with no reply. read more

Fantastic customer service,Steve is very knowledgeable about his product... give him a small insite to what you want/ like and he will zero you in .. or talk to Janeane she's super also.. They backed a broken rod that was totally my fault.... "giddy high sticking like a school girl" and they gave me a new tip anyway. Alex is very punctual on returning emails... I love the first strike and black widow handles... read more