I am a charter skipper on Long Island, and my lamiglass rods are proven winners. Each rod I purchase has not dissapointed me, and I have gradually converted each of my fishing rods over to lamiglass and they each have stellar performance. From my striped bass rods, to my ultralight tackle rods they all perform great, and stand up to the abuse they get in charter service. Capt Rob Lehnert North Fork Adventures Charters Southold, NY read more

Worst customer service I have ever experienced. My rod tip broke fighting a 18"-20" trout on a lake, I was putting very little pressure on the fish. I filled out the warranty form and they said they would honor the warranty and send me a new tip section. That was nine months ago at first they responded to emails saying when it comes in they would contact me. They no longer answer my emails and do not answer the phone calls to customer service. Can't recommend buying their rods when there is no customer service. read more

"Not good" if by that you mean non existent then yes. My rod handle/reel seat snapped in two while playing a fish. :/ I've tryied for 3 weeks to get a response from these people and not a single reply to multiple messages or my filling out their online form. Apparrently their products are so bad they are overwhelmed and/or they suck at doing their jobs or maybe they just don't care... I'm guessing all three! read more

Customer service is terrible. They never answer the phone. I've had replacement rod tips on back order for over a year and was told they would be in two months ago. If you want good customer service and a better rod look at buying a Velocity Rod from Jared Johnson. read more

Worse company ever! Brand new rod with tags lamiglas closer snapped in half on a fish! I was told warranty will not cover due to being crushed haha weakest blanks I've ever used. if I can add -1 star i will. Total garbage! DO NOT BUY! read more

Love all my Lamiglas rods! Their shipping is fantastic, will definitely continue to fish with Lamiglas rods!! read more

Lamiglas - Sporting Goods Near Me - Woodland, Washington

THIS IS THE WORST COMPANY EVER. The rods are absolute trash and when they break after light use the incompetent worthless employees will say "the lifetime warranty only covers manufacturer defects". Essentially you're buying an overpriced stick that will break and they will not fix or replace it. read more

This company claims to offer limited lifetime warranty on their rods but they do not. After one of my rods started to show signs of blank failure I reached out to the company and provided all the documentation necessary but they refused to provide me with a new rod, instead they wanted me to pay almost full price for a new rod, that's the best they were able to offer. Their products lack quality and their warranty is non existent. Stay away read more

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Jackson Posey from Lamiglas sent me a new rod under warranty after mine broke, the warranty process was hassle free and they sent the exact rod model I had. Very happy with lamiglas warranty services read more

Their customer service is so bad that if you complain about a broken rod and a not honored lifetime warranty in a fishing group their employees jump in and start being rude to you their too. Just a horrible company.. read more

Lamiglas - Rude Lamiglass employee - Sporting Goods Near Me - Woodland, Washington

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Purchased a 7' Bass XP rod for drop shotting. I have had the rod for three weeks maybe saw 15 days of fishing and it broke between the 3rd and 4th guide from the tip on a relatively small, smallmouth bass. I am disappointed to say the least.. read more

Lamiglas - New rod did not last very long... 3 weeks in, and it broke. - Sporting Goods Near Me - Woodland, Washington

DO NOT SHOP HERE! THE. WORST. CUSTOMER. SERVICE. Ever since the son took over, the business has gone down hill. What does it feel like to ruin a business your family ran successfully for years? They lie and do not honor warranties and then will post lies on social media about it. Cheyanne, you should be ashamed of yourself. You know what really happened. Why lie? What's the point. read more

I'm giving an update on warranty issues for Lamiglas lifetime warranty. This dates back to 2016 when I purchased 2 of the XCC 803 rods that were clearly built with a factory defect with reel seat attachment as well as lack of cement on guide threads. I understand no one's perfect and this was an oversize in production. Problem is I am in 2022 and still waiting for rod replacement for defective rods. I was recently told by owner Top Posey they would give a a 20% reduction for new rods that have increased in price and they are still not available. Covid 19 is the reason I was told. It had nothing to do with honoring the lifetime warranty on manufacturing defects. Their representative Trevor who agreed when I first submitted photos agreed to send new rods is no longer with Lamiglas and I have all texts that I've recently submitted on my cell phone. I am a long time purchaser over 40 years. This is not customer service is ??? read more

Have a GP86MS that has rusting guides underneath the epoxy, company says they''ll replace it once they get them in stock. Website clearly shows them in stock and company admits they are in stock, but they won't use the rods slated for retail sales for warranty replacements... am starting to suspect they are going to string me along until I give up, which I just have. Can't get a hold of anyone on the phone, they don't return voice mails and the person I am working with to get a replacement takes 5 to 10 days to answer emails. I have purchased probably a thousand dollars worth of rods and rod blanks from this company over the last two to three years, but that's it, no more, tired of getting the run-around from these people. @Lamiglas: keep the rod, you seem like you want it more than I do. read more

They do not stand up to their lifetime warranty on their fishing rods, beware!!!!!!! Lamiglas is losing business on customer satisfaction. Not like other companies that care about their customers and their lifetime warranty. You go to a Sportsman show like we do and ask Lamiglas about their warranty I bet alot of fisherman buy elsewhere. read more

They definitely do not honor their lifetime warranty program. Customer service is nothing to brag about and their excuse was the model I have is no longer in production but to make it better they would give me 10-15% off my next purchase. Yep, I'll pass and I will also NEVER buy from this company again. Sad to see our 23 year old relationship end but I'm sure I'll be better off without you. read more

Great selection of rods and apparel ! Great customer service and friendly service ! Very glad they are now open and can't wait for new and incoming products ! read more

Lamiglass LX79MS 3rd cast tip broke on a brand new rod. Problem was bought it caught the bad covid, was hospitalized 3 months, home recovering another 4 months and finally a year and 9 months later I got to unwrap the rod and go fishing. 4" of tip of rod broke with no visible sign of prior damage. Wrote to Lamiglass and got NOTHING not even a reply. I run a lake resort here in Northern California and I'm hanging up the rod over the register with a sign. Lamiglass you are worthless these days. read more

The Redline series of rods are just junk and almost certainly foreign made. But the real problem happens when you try to get warranty service for them. Lamiglas won't return calls nor Emails. So now I'm stuck with two rods that failed shortly into the first season I used them. This company used to make a good product, but with the current poor quality control and non-existent customer service they should be avoided. There are so many better choices out there. read more

Worst company for fishing gear. They don't care about the customer at all and do not follow up or hold true on their warranties. After 6+ months of waiting for a replacement rod after theirs broke from bad craftsmanship, i finally got a replacement which I had to argue about in order to for me not to pay for it, and come to find out, the replacement rod was a completely different rod. Customer service is incredibly rude and they will hang up on you if you're not careful. Also all their rods, reason why they were defective it seems, is that their rods were manufactured in china and the spec for each rod is different even within the same model, so you cant just get a tip replacement. read more

Along with other reviews, I had a pole break that was no longer being produced and instead of offering a modest replacement fee, they indicated that they would offer me a newer model at a wholesale price plus shipping. First, limited lifetime warranty is loosely defined. It's advertised as the lifetime of the owner, not the age of the rod. I bought my first rod from Lamiglas in 1982 and I still have it. I own 9 Lamiglas rods at this time, but I now know that if one of them breaks, I will only be given the opportunity to buy another at wholesale prices. What a deal...a Lamiglas rod breaks, no fault of the owner, and Lamiglas makes a profit on a new sale! The new owner was rude and had no regard for me as a 40 year customer. I will not buy from Lamiglas again and, as a former outdoor fishing retailer, I will not recommend this company to anyone I know. It's really sad if you know the company history. read more

I have to say up front: I AM NOT A NEGATIVE REVIEW KINDA GUY. But, my experience with Lamiglas rods has been so absolutely terrible I felt the need to express it to the public. 1.) Purchased an X-11 about a month ago, broke after maybe 5 trips of normal use, HAD TO PAY $65 TO GET A REPLACEMENT WITH THEIR JOKE OF A "FAST TRACK PROGRAM". 2.) Purchased a redline centerspin last week, broke within the first 10 casts under ZERO STRESS/PRESSURE!!! I didn't hit a snag, didn't hook any fish, and didn't step on it or hit a tree or anything. THE THING SNAPPED WHILE CASTING A 6.2gram float. their rods are garbage built, my $60 okumas have lasted YEARS and these much more expensive rods snap like tooth picks. Oh yeah, and good luck trying to get any sort of answer or response from their customer service department. I heard rumors that they're going out of business....not surprised. read more

I called about a limited lifetime warranty. This guy who didn't give his name at first spoke down at me like I was garbage. I asked why he was speaking this way. He was patronizing and he seemed angry, though I am a real calm and collected guy. I have never had someone raise their voice at me and when I told him I had a bad taste in my mouth from the way he was speaking to me, he told me what he could do for me (not a good deal at all) and I said, "I will have to think about that, Tom". He actually said "I don't know you". When I was talking about the warranty. Like I cant be trusted because he does not know me? What is that? No one knows anyone when calling about a broken rod... He said "Bye", and hung up. I wish I could make an excuse for someone speaking to me like this after waiting as long as I have to talk to someone. How could I even fish a FREE rod from an owner who speaks to people this way? PS- My rod broke while using 6 pound braid on a higher rating than 6! Yikes... Not nice people. Bullies over the phone... Sickening. Tom, everyone is tough over the phone if they are bullies. You have that perfected. I HAVE NEVER BEEN HUNG UP ON IN MY LIFE. I am a soft spoken guy and I have NEVER left a bad review in my life. read more

I have been trying to communicate with lamiglas for over a year I have talked to 15 different people in order to get warranty for my broken fishing rod lamiglas refuses to contact me or to help me with my warranty issue so until they do the only thing I can do is help other customers realize at right now lamiglas it's not the company they were 2 years ago I'm hoping that they will fix themselves and praying that they will resolve my issue I'll keep you posted read more

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Beware: Lamiglas no longer honors their warranty. I have shopped at this location for years and spent thousands. I purchased three high-end salmon rods in March-when a tip broke on second outing on one I was first told that they could not replace rod as i had not filled out a warranty form. Upon requesting to speak with management-a supervisor told me that if i had truly just bought the rod, I would've discovered the defect by at least the second use. So, I insisted that it had been by my second outing with the pole and he questioned this reasoning since I had bought the item this Spring and I stated that I hadn't used the rod of course, until this month at the arrival of Salmon Season. The employee didn't budge making my only option a 75$ replacement tip to salvage my brand new nearly 300$ investment. I explained to him that if I couldn't have a warranty honored I'd be taking my business elsewhere. I'm appalled that Lamiglas was willing to lose my business over an item that was still under warranty and that they would practice a policy that forces returning customers into a near 75$ replacement fee for a product under warranty. I found the manager I spoke with to be quite condescending, rude and had no justification for not honoring warranty. Kurt read more

I ordered the wrong model rod free shipping , I'm a replete customers called Costumer service was told Send it back at your expense and when we revive it we will process return and call you , No compassion, No we will discount next purchase Did my research day late dollar short. Rod is not made in USA Cheaper guides than China rod Lamiglas lost a life ,time Buy American Customer . read more

This place is a joke. no answer warranty department they don't even reply to messages or phone calls

Ahhhh man super bummed out! Being a fisherman junkie and from California I was super excited to check out this store as I was passing through for work. Unfortunately, they were closed for remodeling. I was ready to spend some coin and bring home a rod from the mothership! Oh well, next time! FYI the murdered out Lamiglas Burb looked fantastic read more

Lamiglas - If you fish you know what this sign represents - Sporting Goods Near Me - Woodland, Washington

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I'm bummed to say I have recommended this brand to many people over the years, to be let down by their warranty time and time again! I will no longer be buying or recommending them to clients friends or anyone else for that matter! There are plenty reputable rod makers who honor their warranty! It took them over 3 months to get back to me over my last warranty claim with countless emails and phone calls, over a hair line crack in the butt of the rod that certainly was not caused by me all just for them to tell me that there is no defects in this part of their rods and that they could not honor the warranty and if I wanted they could fix the rod but they would have to charge me! Don't buy if you expect anything out of the warranty your better off buying an ugly stick and it will cost you way less! read more

I tried calling numerous times and left messages to try to find out when the store will be open to bring a rod in to see about the warranty and no call back. I was heading down south so I decided to stop by the store in person. But they were closed after driving 3 Hrs there was a sign on the door saying they will be open the next day so I would came back the next to find out what they could do about the rod. Again driving another 3hrs. When speaking with the lady at the front desk she advised me that the warranty had expired or I need to have the receipt to exchange it for a new one I told her this rod was over 20 years old and I didn't have the receipt. She told me no receipt no exchange and the only thing they could do for me is give me 10% a new rod. Then I asked for the manager so I could speak to Him about what he could do for me but got the same thing for him. He told me rods wear out and we don't stand by rods that are 20 yrs old. 5 years previously I took a broken rod In that they discontinued with the same warranty and he told me pick any rod from this page an I will cost you $50 so that was like half price not 10% O I forgot he threw in a $5 ball cap. I will never buy anything from this company ever again!! read more

I used to think Lamiglas was awesome or at least that what I heard from a friends and family but now everyone I know seem to steer clear from them. Anyways, there reason why I will not purchase from these guys anymore is because they will not honor their warranty. A couple of weeks ago I purchase the two pieces lamiglas fishing pole from Fisherman Outdoor in Oregon City. I was so excited for a new fishing pole so I went out and do some fishing. I failed to connect the top piece to the securely; while I was fighting with the fish the bottom of the top piece broke and I lost the fish. Bad Day!! So I went back to Fisherman and spoke to their manager (Joe) who was refused to neither help me out nor honor their product they sell. Instead, Joe, told me he want to charge me another $15 for them to send the fishing pole to Lamiglas in Woodland, WA. I had my buddy took the fishing pole to lamiglas but their excuse was I'd crushed the pole. They told my buddy I had to pay $25 for them to replace the top (broken) piece. I had no choice but to order it. My point is for a respectable company like lamiglas (well use to be), they should take care of their customers. But lesson learned for me I suppose. I WILL NOT PURCHASE ANYTHING AFROM THIS COMPANY AGAIN. A lot of friends and family now know how their reputation is. Thanks Fisherman and LAMEE-ASS. read more

I have been using Lamiglas rods since the early 60's. Fresh and salt water rods have been great rods for me. I have had to deal with customer service twice now over the years. The first time over 10 years ago, response and warranty replacement was relatively painless. A rod snapped recently and I sent the rod in for review and disposition. The first couple of emails were responded to - but after that, nothing. Any response would be great and better than nothing. If they decided to not replace the rod - OK, just tell me so. But nothing just stinks. I even left voice mails on their customer service line - and nothing. Nothing sucks. read more

Ask any fisherman and they will tell you how great Lamiglas rods are - and they are. I haven't fished with a better rod yet - and that includes custom made rods. But that is only half of what makes a great company. The company and product are only as good as the support they provide their customers and here is where Lamiglas shines! Their customer service is gold star. They are professional and prompt but most importantly they are client directed. They are there to support you and help you get the most out of each of their products. I can't see myself using any other rod than a Lamiglas read more

I unfortunately broke the tip of my Lamiglas rod through a bit of careless excitement on a recent salmon fishing trip. I worked with a representative of Lamiglas ( Jennifer Miller) and was provided with an excellent resolution. I was very impressed with the service I received and could not be happier with the solution! Totally satisfied! read more

After finally getting a response. Lamiglas made it right. Unfortunately problems with staff created the problem and Emily made it right. Thank you Lamiglas read more

Snapped my redline which I traded my g1000 for with 75 dollars on top and the warranty to replace it is 75 dollars.

Of all the fishing brands out there I can say hands down that Lamiglas is one of the best out there. The entire team at this company is truly dedicated to their craft and it shows in the quality of work in all the gear they make. I tried out a few other rods recently and none of them came close to the craftsmanship of Lamiglas. I'd recommend anyone to this brand who's looking for high quality fishing gear!! read more

Awful customer service. I attempted to utilize their fast track replacement program to replace a rod that I accidentally broke. They said no problem and told me to send in the label section of my rod and $175 money order and they will ship the new rod for free. When they received it they told me the rod was backordered. I heard nothing for about 8 months Despite continuously trying to contact them. Finally someone called me and said they would sell me a new rod. I was a bit confused. They then told me that they don't honor their fast track replacement program anymore. They lost a loyal customer. DO NOT BUY! go with st. Croix, century, or odm rods instead. read more

My husband bought a 400 dollar rod, used it about 6 to 7 times. The last time it snapped when he had a fish on, When he brought it in they refused to warranty it saying it wasn't a manufacturing issue! Such bull crap! We won't be buying any more of there product! read more

I decided to splurge and treat myself to an American made XCC Kwik salmon rod a few months ago. After ~ 5 normal uses, it snapped while trolling. The company rep via phone said to mail it in for a warranty assessment which I did (cost me $25 to buy a tube and ship it). Later, another rep via e:mail responded to my e:mail and said to call them and they'll send me a replacement tip. Inconsistent! Frankly, I don't want a new tip....I want a whole new rod. I'm skeptical of the whole blank. Lamiglas might take care of me in the end and send me a new rod, but I wanted to post about the apparent lack of product quality and inconsistent customer service/policies. I hope the new rod is a winner, because at over $300 I expect an excellent durable rod. My $30 rods have not failed. Update 9/31/19. After waiting ~ 7 business days to hear back from them after they received my rod, Lamiglas will only provide a new rod tip and they're charging me a "discounted" $60!! So I had to pay $85 to get a 3 month old rod taken care of. I asked why I had to send in the whole rod and they said they have to "fit" the tip because it's a domestically made rod. Bottom line: I will never buy another Lamiglas product, and if this rod breaks again -- it's going in the garbage as a tough lesson learned. Their limited lifetime warranty is a joke. Clearly my rod was defective when it broke after a handful of uses. I take good care of my gear. read more