Super fast and efficient office! And, a great overall experience too. I travel a lot for work both domestic and international on occasion for business-pleasure. Often times, I dread the process of renewing my credentials when it comes to global entry - trusted traveler recertifications and/or renewing passports. The process and experience can be cumbersome. This was not the case or my experience at this particular global entry center. The employees and staff were so accommodating and efficient to be such a small office. There were a handful of employees stationed in the office. All were helpful and friendly. The customer service was outstanding by the officer that assisted me and the process was quick and easy. I was in and out of there in less than 10 minutes; with no wait time. Appointments are required at this location and they can be scheduled online with ease. 10 out of 10 Stars experience and would recommend this location if you have to deal with any Global Entry or Trusted Traveler Programs for your International travels. Not to mention, once you're finished, you can explore this building and all the museums in the area. Talk about a win...I did just that!! * Elite Tip: The location is accessible by DC Metro and/or Garage Parking is available in the building at intervals of $14/hour. Not to steep, considering parking and expired meter tickets can set you back $50 bucks+ and up! read more

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I had a 7:20a appt driving in to Washington DC for my global entry appointment. The agents were friendly and very helpful... though I hope to never have to make this drive again. Unika B. & Co. read more

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I arrived for my scheduled appointment at this Global Entry Enrollment Center. I was immediately greeted and asked by the U.S. Customs and Border Protection Officer behind the counter, if I had an appointment for today. I informed the CBP Officer that I had a scheduled appointment and was told to approach the counter. The CBP Officer asked for my U.S. Passport and Maryland driver's license. I was asked a few questions, had my picture taken, and was fingerprinted. I was provided my Known Traveler's Number (KTN) and was told my Global Entry Card would be mailed to me in a few weeks. The entire experience lasted about five minutes. The U.S. Customs and Border Protection Officer was professional and provided excellent customer service throughout my scheduled appointment. read more

After attempting and failing to schedule a global entry appointment online (since they have no appointments available for the next year and a half) I finally found the strength to come in as a walk-in. If you're like me, then you checked the government website to see their opening hours; well let me tell you that they're wrong. This location now opens at 7:15am and closes at 6:30pm. However, if you're a walk-in, then I definitely recommend that you come at 7am like I did as there were already a few people in line when I arrived. The only things that you need are a passport, ID and your PASS number which can be found on the global entry website. The whole ordeal took less than 5 minutes, however if you're a walk-in, then you will of course need to let the people with actual appointments go before you. read more

I had so much trouble making an appointment and getting through to someone on the phone to ask about it. Yelp reviews were inconsistent. So, I took a risk and just went in early one morning as a walk-in. Once there, this literally took 15 minutes and 10 of it was waiting for the 4 other walk-ins who arrived before me. Don't make an appointment months from when you get pre-approved. Just go in! It seems, based off the sign-in sheet, that most people they "interview" are walk-ins. They are open 7AM to 1PM Mon-Fri. For a US citizen, you need to bring: - Pre-approved application letter - Passport - Drivers License - Something that shows current address if license does not have current address The "interview" is just them looking at your documents, verbally verifying some of your application information, and taking finger print scans. Easy! Simple! Yay! read more

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A centrally and conveniently located enrollment center (direct access from Federal Triangle metro station) with friendly and knowledgeable officers. They do take walk-ins, though most people are here for interviews with an appointment. Their website says you can update your passport, but officer said that is not true, sadly. For that you have to come here in person. What a hassle. The wait was not long, and officers are friendly. You sign in, and they check the sign in log to call people one by one. Beware: their website says opening until 1 pm only. Short office hours. But when you call their phone number (yes the DC office number), the automated message says they are open until 7 pm! Very misleading. Since no one ever picks up the phone, I took a bet and came at 4 pm. Their phone message was wrong! They are indeed only open until 1 pm. A notice on their door advised as much: starting June 2019 they are on reduced staffing. Please fund Global Entry at a more appropriate level. read more

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If you are looking to do your Global Entry interview, I would definitely recommend doing it here! I had an application in for Global Entry, but I needed to do an interview to get my final approval. I didn't have an appointment, but I read the reviews here so I figured I would be okay. They are located inside the Ronald Reagan building, right off of the Federal Triangle metro stop. I brought my passport, and my credit card bill (you can bring anything that proves proof of residence with you). Everything, from waiting in line and doing the interview, took less than 15 minutes! The CBP agents were so nice and one of them actually apologized for the wait. I just want to say that if the MVA is the closest thing to hell, than the Global Entry Enrollment Center is the closest thing to heaven and the CBP agents are angels in disguise. read more

Global Entry Enrollment Center - Global entry room - has neat facts you can read while you wait - Aviation Services Near Me - Washington, DC, District of Columbia

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I can confirm, that as of 6/21/2024, this location unofficially accepts walk-in appointment starting at ~7:20 AM each day (notwithstanding that both their website and phone number say they do not accept walk-ins in all circumstances). Walking appointments are only squeezed in as they have availability, so you may still have to wait a long time once you arrive. read more

I had a 8:15AM appointment earlier on a weekday. My address and drivers license changed since I originally signed up for Global Entry before COVID. I was in and out within 10 minutes as the agent had to manually update the information. They also take a picture which I did not realize for the card that will get mailed to you within 6 weeks. Plenty of parking on E St NW right by Ollie's Trolley. Hardest part was finding the enrollment center itself. Look on Google maps as a reference, but as you come straight down 13th Street, walk straight between the Ronald Reagan Building and the Woodrow Wilson Plaza into the courtyard and take the SECOND entrance on the right (There are two entrances on this side of building). Go through Security and the Global Entry location will be on your left. Also, there was a sign on the door at the entrance that they do not allow walk-in's still. Extra Notes: All they asked for was my Passport and Drivers License. They did not care for the printed appointment or application letter that has the Pass ID on it. read more

Thanks to Yelp for directing me here. I was ready to schedule an interview for Global Entry in Pennsylvania before learning about this office location in the Reagan building. I arrived at 0810 on a Tuesday, zero appointment, zero wait, and was approved about 15 minutes later. The officers were professional, efficient and courteous. Absolute time saver and my experience could not have been better. If you're Global Entry application is conditionally approved and you're inside a 30min drive or metro ride, go here (it's walking distance from Federal Triangle station). read more

I've tried to go to this location twice as a walk-in and both times, despite being within the normal operating hours, the location was closed - meaning the lights were off and the doors were locked and no one was around. The first time, I tried to ask the people at the security screening checkpoint at the Reagan Building if they knew why Global Entry was closed early and they had no information. The second time the Enrollment Center was closed, I tried to head over to the Customs and Border Control Office that is also located in the Reagan Building to see if I could get some additional information, but the individuals there had no information as to why the Enrollment Center was not open when it was scheduled to be open. Both times, multiple other people have shown up and also tried to get into the Enrollment Center while I've been there. The second time, there were two other people who had appointments for the time I was there and had received no communication about the location not being open during their previously scheduled appointment times. The other individuals were even more frustrated than I was because they had scheduled these appointments awhile ago and it was not easy for them to come downtown for their appointment and there was no information. If the Enrollment Center has to close early for some reason, it would be helpful if they at least updated the phone recording, notified appointment holders, and posted something in the window of the Enrollment Center explaining why they are closed. I've also tried to call this location to get confirmation that it actually is open before heading over there again for a third time, but every time I've called, I can't get through to an actual person and just go through the recording with the information and get a voicemail box. Moreover, there are no available appointments for the foreseeable future on the Global Entry website to make an appointment for this location. Even if it is a few months out, I would prefer to make an appointment, especially considering the Enrollment Center doesn't seem to be open during what are supposed to be its normal operating hours. Unfortunately, it looks like I will have try my luck as a walk-in again, let's hope the third time's a charm! read more

Things must have changed post-COVID. I had an appointment for 6pm on a Friday and when I arrived, the staff seemed surprised of my presence and were incredibly rude. I understand, it's a Friday evening and they are trying to get out of there (they were literally packed and ready to leave) but the bad attitude they gave me was uncalled for, especially when the entire process only took 5 minutes. On the bright side, the security personnel for the Reagan building itself were really helpful and kind. read more

The only location for an interview for me was to schedule it in Miami when I live next door to Fort Lauderdale Hollywood International airport. The web page is not friendly. The customer service phone # is not listed. I found it in Google. The recording was extremely long and found out much later that 0 will take me to speak to a human. In conclusion, it is not an easy way to apply/change/cancel. Be patient! read more

Walked in without an appointment this morning and had a super easy, quick process! Staff is great, super friendly; but they want me to remind all you yelpers BRING YOUR GLOBAL ENTRY PROGRAM MEMBERSHIP #!!! It is located on your Conditional Approval Notification Letter, so you can also just bring that printed (it is not the application itself). So all you need is your Passport, Driver's License, and Global Entry Program Membership #, and you will be on your way quickly! read more

I've been here twice and every visit has been smooth and without issue. While they state they don't take walkins at this time due to Covid, they were assisting walkins unofficially, situation dependent. The agents are friendly. Certainly can't complain about my experiences. I spend more time commuting in just to get here, and I personally spent less than 10 minutes inside for my needs. read more

Change your hours of operation. I came all the way down here for nothing. Thanks government read more

Global Entry Enrollment Center - Wtf - Aviation Services Near Me - Washington, DC, District of Columbia

They do not keep their advertised hours. They do not post alerts or reasons for not keeping their hours. I arrived at 5:30, taking an Uber 40 minutes to get here, for no reason apparently. Was here on Tuesday, but only had my passport card, they said you have to bring the full actual passport, the number, the card and 3 other IDs aren't enough. I said okay, I can return Thursday, woman said okay, but while we're often until 7, get here before that. Okay, I did that, no joy. read more

Global Entry Enrollment Center - Global Entry Office, 6 PM on Thursday. - Aviation Services Near Me - Washington, DC, District of Columbia

I updated my review because my application sat in conditional approval for 16 days after being "approved." I actually had to go back a second time to get my application approved. The gentleman who completed my interview told me my Global Entry was valid after leaving the first time. It was not -- and I had to wait in the regular security line while traveling despite being told my Global Entry card would work. When I went back to the center, they told me the application had never been finalized. The woman at the desk finally hit approve and I was approved walking out of the building, which was great...but it took two visits/interviews when this process should have only taken one. read more

This is wonderful The web site would benefit from some improvement to make it friendlier read more

Wow, fellow Yelpers were right about this location. The office is inside the Reagan International Trade complex and you will have to go through security screening. I didn't have an appointment and probably waited about 10 minutes on a Saturday morning. The CPB Agent asked a few questions and the interview was about 5 minutes. This was the best experience I've ever had with a governmental agency and was absolutely painless. read more

Very smooth process. Even with the delay on the goverment shut down, i was able to get my appointment fairly quick after the pre-approval. Signed in at the front and straight to speak with one of the officers. She was very respectful and professional and provided all the information that i needed (plus a couple of my questions about enrolling my son) A pleasure experience. read more

The staff was friendly and the process was quick. I was there on a Tuesday afternoon. There were only one other person that was getting the interview. The whole process took about 5-10mins. read more

When I signed up for Global Entry I could not believe the next available appointment for an interview at a location near me was 7 months out. That's when I learned about walk-in appointments at this location. I showed up at lunch time on a random Tuesday and was in and out in a matter of 20 minutes. The CBP agents were kind, helpful, and prompt. If you can sign-up for a reasonable appointment time, go for it, but otherwise I would definitely consider dropping by the DC Enrollment Center. read more

5 stars all around (I rarely if ever give 5 stars): efficient process (less than 14 business days from application submission to approval), friendly agents, clean environment, easy to find (off federal triangle metro station and clear signs in the Reagan building to door), plenty of space to sit and be entertained during the short wait Timeline: Aug 29 Application submitted/payment made/application pending review Sep 11 Temp approval received Sep 12 Walked-in (no appt.) at 7:05 am out by 7:20 am; approval email received by 8:30 am Process: -On Sep 11 after receiving my pending approval email, I noticed the first available appointment at this location was Oct 14 - Walk-ins are accepted once you are in the system (I had made my appt. for 10//14) but decided to walk in when the facility opened. Signed my name on the sheet as a walk-in and was helped in less than 10 mins (there were 2 friendly agents and only 2 people who were there before me) - Agent was friendly, asked basic questions, took my finger prints and photo, explained the process/next steps (I would receive an email, updated status on the web, a card in the mail) - When leaving there were about 7 people waiting in the seating area (view-able by the agents through a glass) - This facility is easily accessible from the Federal Triangle Metro stop where it is a straight shot in to the Ronald Reagan building and on the left after passing through security Never experienced a better government process . . . I am impressed :-) read more

Like many of the satisfied tax payers before me, I concur that this process was surprisingly pain-free. I was in and out in 5 minutes. It's a small office and didn't at all resemble the chaotic and anxiety-inducing environment of, for example, the DMV. A tip I'd like to offer, though perhaps obvious to some, is to bring proof of residency. The global entry portal only tells you to bring your passport and membership number, but you do in fact need proof of residency (e.g., utility bill). Also, the hours on this page are wrong! It currently says the center is closed on the weekend. Not true. I'm not sure about its Sunday hours, but my appt was on Saturday. read more

I got here 15 early today and the officer saw me. I thought that was nice of her. They did not ask any crazy questions and I was out the door in 4-5 minutes. On a side note this building has no free wifi and very few places to sit. I recommend coming here. I got my approval 40 minutes after leaving the office. That is a great service I think. read more

I had an appointment scheduled for 7:30 AM. I actually got to the office just after 7 and signed in. I was immediately invited in to complete my interview. I think it took all of 5 minutes at most. Better yet, I received my approval message to begin using the benefits within 2 hours of completing the interview! The whole process is incredibly efficient and completely worth the expedited security and customs checks. I'm not sure if it's the same with other offices, but I highly recommend this one. read more

I traveled across the continent to get to this Global Entry location on a national holiday. All the locations were booked for 4 months in Los Angeles, so alas, DC it is. I'm half joking--I was visiting family--but who would have thought the federal building would have a Global Entry office. Here's my experience. 1) You cant just walk-in. Make your appointment on the GOES website like everyone else. 2) Dont pay the $10+ parking. Park at a metered spot a couple blocks away and walk. 3) Since there are no lines, you'll be done within 5-10 minutes max. It's not like the other government-related sloth speed experiences you'll have. 4) MAKE SURE you bring a print out of your confirmation. They will ask for it. 5) If your current address isnt on your driver's license, make sure you bring a bill or two. Examples are a mortgage statement, utility bill, etc. I brought an unopened credit card bill (dont worry, I pay in full every month), and my Vanguard retirement statement. I also brought copies of other statements just in case. These sufficed. 6) They will explain a few things to you about how the process works. They will take your fingerprints and picture with their webcam. Hah. 7) This is a FEDERAL building so leave all your weapons and explosives at home. They have a metal detector and scanner at every entrance. Puleeeze leave these at home. 8) When they approve you, you'll be immediately enrolled into Global Entry/TSA-Pre. I "used it" on my flight back to Cali 5 hours later. *** Scratch that. I didnt use it. It didnt print onto my boarding pass--I bet it may have something to do with not including my middle name or something. This is going to be an unnecessary battle for approval. Wish me luck. Take note: Your expiration date is your birthday. Since my birthday is in August I get 5 years plus 8 months since I activated mine in January. 2022! Finally, I went on a Holiday so everything was Much quicker. No traffic, no metered parking fees, barely any people even walking around. Good luck to you if you're coming on any other busy day. May the odds be ever in your favor. read more

In and out in nine minutes! I reached out to a fellow yelper for assistance here and once I received my notice that I could schedule an interview appointment, I came to this location the next morning. I don't work downtown so the metro was a little out of the way, so I parked on E St. and walked over at 6:40am. I was in the building by 6:45, and then waited with 3 other people (2 had appointments and 1 was also a walk in). I was in and out in 9 minutes. Definitely come here, and the earlier the better. read more

Pretty quick process, I didn't have an appointment and I waited maybe 10 minutes. Granted, it was a Tuesday around 2pm, so an appointment can't hurt if you can figure out how to make one. Bring your passport and some other form of ID. They said I didn't need the letter saying I was conditionally approved but you never know. read more

Pretty straightforward visit except for the very crabby woman behind the desk. I could hear the other customer service people and they were nice but this one was just miserable. Just my luck . Why are these people even in customer service jobs if they are so miserable? They will be taking your picture on the spot and I wish I would've known that but at least I can pass it along to someone else. One shot and no retakes read more

I applied for Global Entry in early October and just got my conditional approval today. I walked into this center today around 1 PM, and was in and out (without an appointment) within 5 minutes! Everyone was very professional and friendly, just make sure you bring your passport and proof of residency (my driver's license was sufficient). The interview itself took maybe one minute. The Reagan building (where the enrollment center is) is pretty interesting and has a section of the Berlin Wall on display. read more

This place lives up to the reviews - I showed up for a walk-in to complete my interview and was in and out in no time. I drove all the way from southern VA to do this because I wasn't able to get appointments anywhere. There were two people with appointments ahead of me, so I waited a grand total of five minutes for my turn. The officer who completed my interview was lovely. Parking: I ended up parking in the building's garage, $12 bucks for the first hour. Cheaper than a round trip lift from where I was staying in the city. Do bring your global entry program membership number, along with your passport, driver's license, and proof of address (if your current address isn't listed on your license). read more

Great service during my visit. The waiting area has great artifacts from the Customs and Border Patrol early days. Officers were prompt and efficient. I waited less than 10 minutes and the interview was brief. I came a few hours before my appointment, so I can confirm that walk-ins shouldn't be an. issue. Only one person was waiting when I arrived around 11 AM. read more

If I hadn't read the reviews and know that I could walk in then I would not have my GE card! Fast service almost zero wait time and I got my card in a couple of days. This is the location to choose! Forget driving to the airport, a train ride to metro center and a 5 minute walk! read more

I did not have an appointment and walked in at 7am, left at 7:10am. Very efficient and helpful staff. New hours being advertised is 7am-7pm M-F and closed on the weekends. read more

The walk-in option is the best-kept secret from this Global Entry Enrollment(GEE) process. I was in & out in less than 10min. Requirements: Valid Passport & proof of residence (Drivers License). The staff greeted me with a warm welcome & they were well informed on any questions I had regarding the GEE process and how to move forward traveling. read more

I just don't know what to do anymore. I keep trying and trying to get in going at all times of the day (3:45, 5:15, 6:00) and every time they are not open. The security guards actually know my face because I keep trying and they have to watch me get let down every time. Is this place permanently closed? I keep calling too and leaving messages and nothing. I'm at a loss. It will take me half a day and cost $$ to get out to Dulles. I feel like my $100 was just stolen from me. Please PLEASE at least stay open until 5pm. I've even tried leaving work early just to get there before 4pm. read more

Once you get through the online registration process the enrollment center is a breeze. Cool calm efficient atmosphere. All the staff where cheerful, helpful, explained the process and answered questions. This place gives government employees a GOOD name. read more

I came mid-morning as I had an appointment at 5:45 pm but reviews here said they close at 1 pm. The interview was extremely brief and the officer couldn't have been nicer. He was cracking jokes about the wait time and how more people walk in than make appointments now. The office is located inside the Ronald Regan Building and is a small office with info on CBP over the walls. Bring your passport, proof of residency and confirmation letter. Other reviews on here said that the hours are 7am to 1pm but they are 7am to 7pm again. The hours must have been changed back as there was a sign before I walked in. Definitely, use this place its a pleasure and the officers there are extremely nice and efficent! read more