My experience was unlike the others that shopped at this dealership. The car online I wanted wasn't actually on the lot. They said they had to send it back because they couldn't certify it. I thought, that's reassuring. They did show me a car that was a little more expensive but with all the options, I was impressed with the vehicle and went forward with the sale. There was one thing I didn't like, they used the rush tactic on me by telling me someone else was there to buy the car despite having started the work to get me into the vehicle. I was told money on the door get first dibs. I'm a man of my word, so that rubbed me the wrong way. Other than that, I have to say they made the process relatively easy. They worked with me to get the best deal possible. I was in a rush to get out the door after doing the paper work. They needed to take care of somethings on the car to ensure it was in tip top shape. They offered to deliver the car to my door. There is no better feeling than seeing your beautiful car pull up in your driveway! I had a great experience and I will definitely go back for my next car. Thanks to the staff and salesmen! Best Regards, J.Miko read more

Global Auto Outlet - Car Dealers Near Me - Temple Hills, Maryland

I highly recommend against doing business with this dealership. Had a terrible experience on CHRISTMAS EVE of all days. I wen't some days prior to check out a truck they had and after the test drive decided it was the right vehicle for me. Our sales rep, Jamaal, was fantastic and did everything he could to provide a fair service; but once we go to talking numbers with the manager everything went horribly downhill. They tried to tack on over $6k in dealer fees on a $20k pickup truck which is just absurd so I walked away from the deal. I communicated with them a bit following the initial test drive and we were able to come to an agreement on the price over the phone. I cancelled my other plans for the day (Christmas Eve) to go and get the truck. When I arrived they had the paperwork ready and the vehicle was being detailed. All of a sudden, mid signing, the manager comes over and says "we have a problem." Apparently, for some reason that the manager, Amal, would not share with me; the owner decided he did not want to sell me the vehicle. Was just told "sorry, nothing I can do" Seems super shady and whoever the owner here is lacks some major customer service perspective. I am trying to have a positive outlook but it's hard not to feel like this has totally ruined the holiday for me. After seeing all of the other negative reviews here I would highly recommend against buying a vehicle from this dealer. read more

Global Auto Outlet - "Bait-and-Switch Experience" I visited Global Auto Outlet on Friday, December 12, 2025, after speaking with a sales rep, Ms. Shay, about a car I found on CarGurus. I specifically asked if there were any hidden fees on the vehicle and told her I was coming from 2.5 hours away, so I didn't want any surprises. She assured me the car was available, in my price range, and even said there were other similar options on the lot. When I arrived, I was told that the car had already been sold -- even though it was still listed online and had supposedly been available earlier that same day. The fact that no one mentioned this on the phone, especially after I asked direct questions, made the experience feel like a classic bait-and-switch tactic to get me on the lot. I left immediately without entertaining any of the other cars they tried to show me. Later that night, I got an alert from the CarGurus app saying the same car's price had dropped, meaning it was still being advertised -- even after I spoke to both Shay and the manager in person. This dealership wasted my time, gas, and trust. If you're considering visiting Global Auto Outlet, proceed with caution. Ask for proof in writing before you make the trip, because in my experience, the online listings and verbal assurances didn't reflect reality. read more

Went to view a Honda accord hybrid sport in the color grey Tuesday afternoon. I had set up an appointment prior and verified that the car was still available. After driving 1hr and 20 mins, the sales guy was already waiting outside even though that's not who I spoke with. Said he was taking over instead then proceeded to show me the same car with 70,000 more miles than what I had looked at and a different color. I complained yet was told oh the car isn't here but we can let you know when it comes back. Spoke to the manager as well and got the same story until I simply asked, if you sold the car you can tell me, to which he replied yes it was sold 2 days ago and it takes time to update in the system. They play games at this dealership and waste your time. 10/10 DO NOT recommend. read more

Global Auto Outlet - Car Dealers Near Me - Temple Hills, Maryland

DO NOT SPEND A DIME HERE. My son found a car online listed by Global Auto. I drove all the way to Baltimore to pick him up and bring him to Global auto to see this car. When we arrived, they told us the car was too damaged and that they couldn't sell it to him. I immediately sensed it was a bait-and-switch scam and told them so. I made it clear I wasn't here for games, my grandchild would be riding in this car, and safety is non-negotiable. The salesman said he understood, then showed us a different vehicle. While test driving the second car, a young woman joined us and kept praising it excessively, it felt staged and insincere. I should have trusted my gut and walked away. Instead, I ended up putting the car in my name. Big mistake. They sold us a 2018 Nissan Rogue. It looked fine on the outside, but the interior was already damaged. Within 20 days (if that), the car started shaking badly. We brought it back, and they supposedly fixed it. But the problems continued. Eventually, the car started overheating, and thankfully, the warranty covered that. Despite my son getting 3 out of 4 oil changes based on the mileage schedule, the engine completely failed and was found to be full of sludge. Now the warranty won't cover the repairs. There is no way this kind of engine damage resulted from missing just one oil change. I called the supervisor, and he tried to dodge responsibility, suggesting maybe "bad oil" was used in an oil change. When I told him I was taking this to court, he said, "I have to end this call now," and hung up. Save yourself the stress ,go to a reputable dealership like Chevy, Honda, Nissan, or Subaru. Don't waste your time or money with Global Auto. They clearly don't care about customers, only about profit. I am currently stuck with a car that has a dead engine and $21,000 left on the loan for a vehicle that was never worth even $8,000 to begin with. Now I'm being forced to pay $4,300 out-of-pocket just to repair it. This entire situation has been a financial nightmare. I feel completely taken advantage of. Buyers, please beware -- don't end up in the same situation I'm in. These people do not care about you, your family, or your financial well-being. They just want your money. To the employees: How can you work at a place you know takes advantage of people? I could never treat someone like that. Horrible experience. read more

Worst dealership ever they were ghetto my salesman was rushing me and got so frustrated. Just because I was looking at my car. He also was telling me to hurry up get off the phone and focus so he could sell me the car. I do not recommend this place this place is one of the worst place I've ever been everyone in this job is unprofessional even the manager the manager is unprofessional. We waited for the manager for almost for two hours, he never showed up we wasted 1 Hour drive. just for nothing I do not recommend this place our salesman cursed at us when we left, but he couldn't say to my face he had to say under his breath donteil your a pussy read more

Great service. They were honest and transparent. Gave a good price I am happy with my car. I always recommend this place to everyone!!!

Terrible.. they tell you a car is available then next thing you know someone (just purchased it before you arrive) typical sales tactic to try to get you in the dealership to try to sale you something else.. before going tell them to call you and send a live video with the car and keys in hand before wasting your time. read more

Darius is the best! Had me in an affordable, reliable car at a great price within 3 hours! Customer service is on point and I felt taken care of! If you need a car, come see him! 10/10 recommend! read more

This dealership is the biggest scam operation. They bait and switch. I wish I would have taken poor reviews more seriously. Every one of their poor reviews is proof on how they do business. Also had to pay more for tags and dumbasses take your picture as proof. STAY AWAY FROM THIS Dealership. Buyer BEWARE. READ ALL Review. read more

SHADY PLACE!!! Found the car I've been looking for online for an amazing deal around 11PM est. woke up the following day and they raised the price by almost 6k in less than 24/7. That should have been my red flag. I made contact with them, and set up an appointment for 5PM the day I called, telling them I'm ready to go.... All was good and they hyped it up, and made an appointment window for me to stop in. I told them I'm an hour away. 5 minutes before I park, I get a text saying "sorry, we sold the car".... I have zero issue they sold it. I was more gobsmacked I was only told 5 minutes before my appointment window when everyone knows selling a car doesn't happen in 5 minutes. They knew I was driving from Silver Spring and the drive was an hour, as I told them. So they KNEW someone was buying it as a walk in and failed to say anything to me after I drove an hour to see it. Adding insult to injury, while I'm inside the dealership speaking with them, the manager comes to speak with me as he sees I'm upset. Again, I'm in business and I get it. Sale is a sale and you can't hold anything.... We spoke and it was all good. However, after we spoke, my partner who is waiting for me in the car, sees the manager walk away from me and go into his office and proceed to start looking at me through his office window and laughs, shaking his head. Shit customer service and apparently they could care less behind closed doors. I ended up going to a Koons that had the same car, color, trim, year, AND it had 20k less miles, for less. Driving my new car and I'm glad for the experience to give my money and sale to a deserving company. Don't go here. read more

They knowingly sold me a car that had issues. Check engine came on, they coded it off, car started just cutting off, engine puttering. Please don't waste your time. read more

The vehicle I test drove was decent. The online pics left out several large tears/rips in the leather seats. Go figure. The saleslady was decent enough but asked me to fill out a finance sheet for a test drive. Um, no! Why would I put my SS# on a piece of paper for you to keep on your desk? She said it was necessary before a test drive. I really liked the vehicle from the online pics and this was the last stop on a 4 vehicle/4 dealership day, it's 65 minutes from my house, & I really wanted to drive it. Let's just say, there was a SS# on that sheet but I'm not entirely sure I wrote the right one. :) She also informed me all deposits were by cashier's check only. I was starting to understand the clientele they must normally deal with. I loved the test drive & loved the look of the vehicle but 3 things broke the deal for me: -The rips in the seat were a big deal for my wife -all the bad reviews about the place specifically regarding price & service -the GM's handshake You can tell a lot about a man by the way he shakes your hand. No firm grip + no eye contact = red flag. If the vehicle was elsewhere & they agreed to repair the seats, I'd have bought it. I bought basically the same vehicle somewhere with great reviews, no rips & a team that looks me in the eye. read more

What a waste. I'd give it no stars if i could. Save your time, gas and energy and go anywhere else like I did! One guy will tell you one thing while another will tell you the complete opposite. Unorganized. Unprofessional and unwarranted opinions will be shared. Also, if you would like to do a trade in - continue to go anywhere else because again. You'll be told two different things by two different people working in the same building. read more

Horrible experience! Had to call the police to get my money back! The male sales associates are extremely rude and sexist. There is a sale associate Shaq who smells like fermenting body odor who was extremely disrespectful to me. Not professional by any means, exchanging terms like "n****" in the showroom. They did not honor the CarFax/Auto Trader pricing and had a tantrum about it. Avoid at all costs, PG County Police agree. read more

Do not give them a downpayment! Triple check the paperwork and there intent is to steal it! They changed the total price of the car so the down payment didnt count for anything. They only want to steal it read more

They wasted my time by CONFIRMING with me yesterday that a car was available that I found through AMEX Platinum Buying/ Truecar. A person named Sarah assured me last night that the car was available for my 1030a appointment. I get there at about 1015a and am greeted by a nice guy, and I ask for Sarah. Instead I'm sat in front of another older guy who looks like he's been in the game for at least 35 years and he's just swiping in his phone. Eventually he yells over to another younger guy who jogs over and he tells him "this is one of yours." At this point it's glaringly clear that Sarah is actually just a text robot or a Virtual Assistant in Asia somewhere. So I sit down with this guy and he tells me that the truck is not available anymore, but that he has "some other BEAUTIFUL VEHICLES in the showroom." Dawg! WHAT?! I didn't come here for those vehicles, I specifically came for that vehicle at that price and it was confirmed that it was available. So, I'm like "well are you going to give me these other trucks for that price I came in for or nah?" Of course, I get the "how are you paying? I can talk to my manager." So now I'm irritated because it's the most predictable and cliche answer ever. So now I'm like fawk it. Let me walk out here to see what they have since I'm already out here in the rain. I walk around the sales guy shows me a car with obvious scratches on the hood and he says it's a sticker lol. I'm like ain't no way anybody would buy this car with a scratch patterned sticker on it lmao WTF?! So then I'm like let me see the one outside. We go out there.. the key doesn't work. SMH. So then I go back in the covered lot and ended up test driving a truck I had no intention on buying and wasn't on my list, but the entire time the sales guy is telling me about how rich the owner is and how he owns a Mclaren and a Bentley, etc. I was like that's dope for him, so maybe he can go tow the truck I came here for onto this FAWKIN LOT with all of the money he has! Also, while on the test drive, he said that the truck I came to see had been sent back to the auction because it wouldn't pass MD Inspection. WHET?! So I said, "so y'all post cars on your site without inspecting them first or knowing that you'll be able to get it in passing condition?" Him: "Yeah." LMAO.. boy stop! Anyway, I get back to the lot and even though I actually like the truck and now it's on my list, I WOULD NEVER EVER buy it from these bamas. Go somewhere else with honest and cognizant people. This ain't it. To the first guy that opened the door for me, go work somewhere else bro, you don't need that chaotic scammer energy around you. #LogAwt read more

I'm lucky I called first. I spoke to Champ about a car listed on the web. It would've been a 3 hour drive so I wanted to make sure everything was good before I went. The car was listed for 23,997. I asked what is the out of the door price. He said it will be a little over 30,000! and that doesn't include taxes and fees !!! I tried my best not to laugh and asked him where does the extra $5000 come from. He told me Market Adjustment Fees. LOLOL I said okay and hung up. I really loved the car so I actually called him back and told him I'm interested if he throws out the junk fees. He told me "the fees aren't going anywhere" because in his area the cars fly out the door. PLEASE PEOPLE DO NOT NEGOTIATE WITH DEALERS WHO CHARGE FAKE/JUNK FEES! FYI: Market Adjustment Fees are a thing, but it is for NEW cars, dealers who are having a hard time getting certain models in NEW are charging $3,000-$6,000 over MSRP when they get them in. This loses all relevance when dealing with USED cars, and it's an insult to the buyer!!! STAY FAR AWAY FROM THIS PLACE read more

Customer service is not the best. I should've read the reviews before buying my car. I have experienced all bad experiences since purchasing my car from the actual price, to how they rose the price on me. This dealership caught me at a bad time where I needed a car fast. I don't recommend anyone comes here for a car. read more

Today, I felt scammed. I drove almost an hour to check out a 2017 Nissan Rogue SL priced on Truecar for $13,280. The dealer said this price was non-negotiable as it was the internet price. Ok, cool. It's a nice car, and it was clean. Great for my teenager. According to TrueCar, the Cash price of the car should have been $15,199. This includes the sale price plus the dealer's reported fees and calculated taxes. The DEALER REPORTED fees! The SCAMMERS at Global Auto Outlet came to me with a final price of over $19,000 with additional fees they claimed MUST BE PAID to Nissan. This was extra odd because I came in with my own financing... so this was their "Cash" price! They tried it! I left and bought the same car at RiteCar in Edgewood with NO HASSLE and reasonable fees! Cash out the door was $14,650!!! I will NEVER consider the SCAMMERS at Global Auto Outlet for any future car purchases!!! read more

Hands down the jankiest used car dealer I've ever visited. Texting an internet sales person 'Sara' all week leading up to a Saturday appt. Lady confirms car is available even as I'm driving there, Saturday. I get there to be greeted by guy named reese. First thing guy tells me is that car I want was sold 2 days ago, but Sarah didn't know? He claims internet sales ppl somehow aren't aware that a car in Inventory sold 2 days ago?! Then the guy walks outside, walks around my vehicle and returns in less than 60 seconds to tell me that my car is worth $17k lol. I said carmax appraisal came in at over $25k, he tells me he will match whatever appraisal I get from carmax..like why would I drive all the way back to temple hills from Rockville area with an appraisal from carmax when they can cut the check on the spot Instead of wasting my time driving all the way to janky global outlet? Between the terrible reviews, dishonesty and weird location..janky af! read more

I went up to view a vehicle that is currently still listed, once there we were told that the vehicle had been sold weeks ago, but they drop the price to keep customers coming in. He didn't even try to sell me another vehicle. He was just very nonchalant and walked away. read more

Had an appointment today to look at a truck The appointment was confirmed via text today at 8:30a by Sarah Drove an hour to view the vehicle The salesman I had an appointment with was "off" according to the manager Robert He then told me the vehicle I came to look at was sold yesterday! When I told him Sarah confirmed my appointment this morning he said she was at another location & didn't know it was sold! Beware!!! Don't trust this dealership if they tell you the vehicle is still available read more

Garbage Dealership! One name for Global Auto - AUTO CROOKS!! They sold us a damaged vehicle and then did not honor fixing the issues, although we brought back to them immediately after purchasing it. It had a defective transmission, ball joints problem, a bad vehicle computer, etc. The story is too long to detail but basically we got scammed, lied to, and they sold us a vehicle with a slew of major problems that we could not identify on their short test drive. They let the vehicle sit for weeks, stating it was being repaired while all the time nothing was being done. We were paying a loan for a car we didn't have. After leaving it broke for 8 weeks, we found just sitting behind their lot. Realizing they had done nothing to repair the vehicle they then asked if we want to trade it for another vehicle there and mind you, when we choose a vehicle they then raised the price of the another vehicle we were interested in by $7,000 more than the price that was actually showing on their own website. Although we had put a large downpayment on the damaged vehicle, they essentially said we would lose the down payment. Really? Deceptive and dishonest! We are now stuck with the damaged vehicle (supposedly certified) but I don't believe that. It absolutely could not have been properly inspected in that condition. I've purchased cars before but never had such a poor and predatory experience as with this dealership. They lie, cheat, and steal your money in exchange for selling you a damaged goods in poor repair, then leave you in the trenches for the repair costs. A reputable dealership it is not. This vehicle should never have been up for sale in this condition. Do yourself a favor and go to a reputable dealership that does not change vehicle prices to take advantage of customers! We are so disappointed and regretful of this experience with Global Auto. We lost a lot of money in this deal and will have to spend more for costly repairs for safe operations. You can't trust their smiling faces, they are not truthful! Also, watch your financial sheet because they charged us more for the vehicle than purchase price quoted. The true reviews are on Yelp, Carfax, and Cars.com sites where Global cannot add fake or [forced] customer reviews. Believe what people are saying - their low reviews speak for themselves! Global Auto is rotten to the core! Lesson learned - only wish we had read the reviews ahead of going to this place because the bad reviews are accurate! Reggie (supposed manager) and Ray (supposed owner) have been most deceptive! These two were the main ones stating they would get the vehicle repaired and behind the scenes were literally doing nothing. They don't keep their word and have no transparency! Say one thing but do another (in other words - they lie!). This is not good integrity nor business. They both spent week after week lying that the repaired was being done, leaving us with no vehicle and thousands in costly repairs for a vehicle that never should have been sold in that condition. They are shameful dishonest culprits! Stick with the [brand name] dealerships - like Ourisman, GMC, Honda, Toyota, Lexus, etc., (names with a reputation that you can rely on), and stay away from [LOW LEVEL], off brand dealers like Global Auto that inflate prices and sell damaged vehicles. You will save yourself time, money, headaches and most of all stress! It is so sad that they take advantage of people and victimize customers this way for their own profit, with no customer care. And watch out - after a car purchase they ask customers to do a positive review on their website so that the customer's salesperson will get paid (hence the 5-star reviews on their site), as well their own added fake reviews! Lastly, they claim their vehicles are certified . . . and I agree with them on that -- they are "Certified Junk"!! Most of the vehicles are high mileage from Auctions. They have their own mechanic on site that likely checks all the boxes when their vehicles are inspected (likely in on their deception). My question is - are their vehicles [really] MD state inspected or does their own mechanic just give a pass on the inspection to get their vehicles sold? It's very hard to believe that a vehicle can pass a MD inspection with a lengthy list of problems such as the vehicle we purchased (unknowingly). Maryland state inspections are very extensive, so what is really going on when Global sells a vehicle with major repair issues? Very suspect! I have absolutely NO respect for this dealership! They get a flat out "F" for integrity, service, transparency, and ethical practices. STAY AWAY FROM THIS DEALERSHIP unless you want a lemon or to be cheated with a price markup!! BUYER BEWARE - Global Auto are experienced con artist!! P.S. Global Auto removed this review from their website because they did not want truth to be told. read more

RUN don't walk from these guys.... I should have done my research BEFORE getting to a purchase point with Global Auto. ALL of the previous reviews were exactly what happened to me. - Advertised cars are not available - Sarah (on-line sales) is impossible to reach via text or phone - Advertised prices is NOT the final (or remotely close) to the final price - Sale personnel at the dealership are of limited help or value in the process Buyer beware - used cars sales is already a SHADY business, these guys are some of the most shady. read more

Wow Global Auto Outlet surprised me. Reading the reviews I was skeptical at first going to Global but I took a chance anyway I like seeing how things are first hand. I went in for a BMW 650 and the customer service was exceptional from everyone on the staff it felt like a family environment right when I walked in. Everybody was accommodating to my every need wether that be if I had a question or needed a refreshment. The finance managers Ms. Lori and Mr.Price were amazing they beat my credit unions interest rate by 3% and got me the car I wanted right at the monthly payment I wanted. It was a smooth transaction and I left a happy customer. I will definitely be back soon for my wife. Thank you Global Auto Outlet read more

Global Auto Outlet - Car Dealers Near Me - Temple Hills, Maryland

Contacted them to see if a car was still available that was posted online. Went in literally less than 24 hours in the car was supposedly already sold. They tried to show me another one that cost more money... awful experience. read more

The reviews about this place are true, but if you're like me & willing to try your luck anyways, then just remember you've been warned. I read reviews about this place on Yelp, Car Gurus, and Google, so I knew the type of business I would be dealing with, but for some reason I thought my experience would somehow be different & slightly better. I exchanged a number of emails with their Internet Sales Rep, "Tracey Smith", about a Mercedes Benz E-class. I was told that the car was still available, so of course I pulled up the same week to try to score an E-class at an unbeatable price. When I asked about the car when I arrived and showed the salesman the listing on CarFax, he told me that the car had been sold 30 minutes prior to my arrival. I literally started laughing because the reviews I read prior to visiting this dealership warned me that this would happen. Fortunately, I didn't have to travel too far for the lies. Listen, this place literally advertises cars that they don't have, at this amazing price, and then they are trained to say "it just sold 5 mins ago." lol. And then they try to sell you on a more expensive car with high mileage. Oh and by the way, I stopped by this dealership over a month ago and they still have the E-class I was initially interested in listed on their website, CarFax, and Car Gurus, but they "sold" it 30 minutes before I arrived. Lastly the Finance Manager, Vic Woodard, is rude, unprofessional & dismissive. The staff were not following CDC Guidelines. They were talking to customers without a mask. The guy that did a test drive with me didn't have on a mask. The more expensive E-class that I test drove was on E. The E-class was on E literally! The gas light came on while I was driving and the salesman wouldn't fill the tank so there was only enough gas for me to test drive it around the block. I have no idea how it drives on the highway. Also the airbag warning light was on. When I mentioned it to Vic after my test drive, he said the car was under warranty so I could get it fixed. How about your behind get it fixed and stop trying to sell folks a car that already has issues that may or may not be covered under warranty...if it even has warranty. In closing, this is just a real shady and very ghetto business. I left feeling stressed and drained from their bad energy and customer service but at the same time relieved that I didn't do business with them. read more

If you planning on buying a car from global Auto outlet in Temple Hills be careful I bought a 2016 Escalade like the lady said online it was a different price it was $26,995 they sold it to me for $35,000 when they added a whole bunch of stuff on that wasn't the bad part I bought this vehicle in January and till this day it still can't pass inspection I left there not even a week later the truck had no oil in it I had to call someone 3:00 in the morning to come put oil in the truck they are bad for business if you plan on buying a car haven't inspected on your own but I recommend you go somewhere else they sign off on the inspections their cars really never actually go through if they think it's not going to pass I told him there was something wrong with the left front they told me to keep driving because the brakes was tight only to find out the left strut was leaking and the left control arm is bad engine light still on since January Cadillac converters bad and the rear main oil silly that's why I had to keep adding oil in the radiator do not buy a car from them trust me you'll regret it read more

Horrible. Came to test drive Tesla model 3 they did have it. Car was nice drive fine no issues I noticed. Got to talking numbers and the guy tried to fast talk you and glamour you with their crappy warranty. I may just be paranoid but there is a smell in the cars and building that I swear is anxiety inducing. Back to the numbers the car was listed at 19,500. Eventually we get to the point where they take us to the bank (never had a dealership take me to the bank) I'm looking at the statement in the car and I notice the number showed on the statement wasn't the number we agreed upon in the office. I call the manager he apologizes and says it was a mistake and there was extra fees added (I shoulda walked away at this point). They shoot over another statement for about 700 less. I then notice the base price of the car said 22,600 instead of the 19,500. I told them to fuck off and take me back. We pull up to the dealership and they throw some bogus offer from mecu in my face saying they sent my info there I check my credit and no credit pull was there at that point i attempt to shake hands with the manager and part ways amicably he looked at me like I had shit on my shirt and I just walked out. I'm telling you all now do not go to these people everything they do is unethical and greasy. Beware. read more

well let me start by saying if anyone leaves a good review they must work there or know someone who does ... after driving three hrs one way too pick up the car I was approved for through down payment trade in credit report and financing a few conversations with the so called salesman 2hrs into my drive ran into some backed up traffic so I advised the salesman we would still be there just a few minutes later then expected all was good until I arrived then the car I bought was sold how does that happen after the entire process was completed and done even got a message saying congratulations your on your way to pick up your new car what bs but all is good I'm glad I didn't get it after seeing this shit hole of a car dealer one I was a little scared two it was nasty and disgusting at the same time I'm glad I didn't leave my nice car there too die trust me people I don't usually do these thing I.e reviews but people need to be aware of this place I would STRONGLY advise against it felt like walking into a haunted house good luck too those who like too deal with places like this read more

On the morning we planned to see a car, I texted and confirmed availability. Their automatic texter, Sarah confirmed and asked if we'd like a coffee or soda on arrival. When we arrived and sat down to get familiar with the saleperson, I asked for that coke and she said they had vending machines in another area. So, vehicle is there, we start the test drive and the drivers seat doesn't move back or forward more than maybe 1-2 inches, so obviously there's an issue, because the passenger seat had full range. Salesperson suggested that is the way it is supposed to be. Absolutely not. Also, when we tried to figure out the sunroof controls, she said she didn't think Audi sunroofs opened, like it's just for show. No, again. And, we did figure out how to open. Ok, back to the showroom and Champ comes out. This is a $10,000 advertised car and we have cash and expect taxes, tags and a reasonable fee. Ok, he sits down and the price out the door goes to over $15,000. That is over a 50% increase on the price. Doesn't sound like he cares at all about negotiating, just BS fees. Felt like we were getting a timeshare sales pitch. We left and checked out a few used car dealers in VA, and did not feel taken advantage of or mislead. This place is shady, I wouldn't trust them. read more

Literally the worst..... and it's actually sad in there nobody is happy and no cars are being sold at all . One of the salespeople is even selling there own car there like what ?! Found the best car just wrong dealerships. But save your time . Also the "financial management " was telling me all these stories of nobody gettin a car because there "credit" its tax time and they dont want to sell cars . read more

This dealership is TERRIBLE I wish I would have listened to all the reviews by people. I went with an opened minded approach when I really should have paid attention to the reviews. A dealership doesn't get shitty reviews like that by being a good and reputable dealer. They have good cars at good pricing that end up at the wrong dealership. I called them at least 6 times to ensure the only car I was looking for was available. Each time they said yes and I set up an appointment first thing in the morning right when they open. They try getting potential buyers to come in so they can try selling other cars. Please DO NOT GO HERE!!! Like just imagine being such a bad business with no customers coming in you have to lie to people. read more

Poor business practice, brought a used car from these guys. The initial encounter was good and was fast to respond to getting me in to see a Car. I purchased the vehicle the next day after I took out for a test drive. I quickly Noticed a few things and tried to reach out to them. After calling I finally had to drive back To the location to speak with the manager. Four days later I'm back for my appointment and asking about 1. Rattling noise 2. Check low beam 3. Service due in 10 days 4. USB outlet not working. I wad told I need to go to Mercedes to have to look at it but we can look into the rattling sound. So I just purchased a car and now I'm going to have to take into Mercedes to have a full diagnostic. This a bait and switch dealership. Buyer beware. If you're going to Purchase Have someone to look the car over. read more

Let me start off by saying that I had every expectation on buying a car today. When I first arrived there was literally no one there to greet me. When I was finally able to test drive a vehicle I realize very quickly that it was one that I wanted to buy. We walked back into the building just for the man to speak to every single person except the one that he was initially helping, ME!! I waited for 15 minutes for somebody to come back to speak with me. The guy walks back and says "hey don't worry the guy is putting a quote together." In my head I'm thinking what about my down payment amount ,interest rate, or anything for that matter but no he comes give me a paper and walks away. At that point I say F it and I'm out. Never coming here again. I'm glad they didn't get my money read more

Read my fresh experience carefully, or you will regret driving there and wasting your time. The car posted on the website is NOT the price they will sell to you, they ask 6000 dollars more of the listing price. Also, the car you decide to take a look will never be available, even you text them in their building, and they are still telling you, yes, come to see the car, it is available. Then DO NOT go this place. I am wondering this place is just for money laundering, not a real place of selling cars. read more

Omg... big RIP-Off Artists... quoted us one price and then on final paperwork $5k was mysteriously added to cost of vehicle. And vehicle was listed at price quoted on their website. You will get fast talked and SCAMMED... kept asking us for paystubs even though it was not needed.. couldn't get straight answers... car had flat on test drive even after their own worker pointed it out prior to leaving but they assured it was nothing wrong. So glad we took our money, time and professionalism somewhere else!!! Beware!!!! read more

Terrible just completely terrible. They sell nice cars but the service is horrible. They lie to you about almost everything. They hire people who have no knowledge in anything related to their job. There is only one person in the building who seems to know everything. After my car being totaled apparently they didn't even apply my gap insurance that was paid for and signed for. I would never spend a penny here again. The cars are not worth the trouble. read more

If I could give this dealership a negative star I would. The owners and the sales people are a bunch of snake and the grass they sell the car online or in the store for one price then when it's time to purchase this car, the call skyrocket is 3 to 4 times the price limit, I do not recommend anyone purchasing a car from this outlet or any of our resources from the owners or management team. DON'T GO HERE EVER!!!!!!! read more