We loved our buying experience with Alex Carary, who sold us our new Seltos. This dealership was so…read morenice and pleasant to deal with. Alex explained process, pricing, and answered all our questions and concerns. They treated us as friends and keep everything relaxed and fun. Rob, manager was nice and easy to speak to, along with Maria who did our financing and paperwork. Highly recommend Alex, and Fitzgerald Kia if you're in the market!

My initial experience with positive , but the rude (white)man in finance Keyvan, made this into the…read moreworse experience ever . He was so unprofessional; chomping on gum during his interface with me. I was in the office to sign documents and get the actual price for the Cashier's Check. I was told I still had to sign a form for a lien. He said it " was part of their training" . I am not sure if this is true and someone chomping on gum with a antagonistic tone is hard to trust. Nevertheless , I signed the form because it had no Lien holder info, nor my SS #. After signing the forms ,I returned with a Cashier's Check about 20 mins later. Not even a thank you, just, Oh" you don't waste any time." Despite having a Black salesperson , I feel that I was prejudged. I'm a Black middle aged woman and I was treated like I was there asking for a favor, or crazy discount. There was no haggle, or objection to the price, so I don't know why I had such a negative and unpleasant encounter. The micro aggression was evident, and his attitude towards me was condescending and rude. I let them know my feelings on the Mazda review and explained that the whole interaction was not good and where they could improve . The salesperson got credit ; 5's , like he wanted. However, I let them know that I felt prejudged, and that they still owe me $40 for the Lien that never existed , but they collected a fee for anyway. To make matters worse, I paid their document fee of $799 , and they still cannot refund my $40. Moreover, it seems they deliberately slow dragged the delivery of my MD Tags. I bought the car 9/15/26, picked it up 9/17/26 , and the Dept MV issued the Registration /Tags some time before 9/25/26. I called on 10/8/26 and was hung up on, the first time. I called back, and Chris let me know I screwed up his BONUS.! He also said that they would refund $40. It is now 10/19/2026, and still no check for $40. It makes no sense , they sent the MD Tags 10/9 by Fedex ,without the $40. I guess they like to play games. I have no issues pressing forward in order to make them responsible for refunding incorrect fees they charge. My regret is not leaving , the moment I saw Keyvan chomping the gum and comporting himself in an unprofessional manner. I only came up to this location because they had the car in the color I wanted. I would never recommend this dealership to anyone.

I live 2 miles away and have never been here until this past issue with my car…read more They did amazingly fast work for a wrecked and nearly totaled car. There was one issue where a part went bad as we opted for used and it was replaced with a new part free of charge. To me it seems as though they are trying hard to make customers happy and are working to gain the respect of this community. They seem to work on quite a few cars and sell quite a few as well. I have not purchased a car here but came close with my car being so bad off. But we opted to fix and see if we can make it another 2 years with our current vehicle

Gave this place a chance, despite warnings from other reviews…read more First red flag was that the vehicle I purchased was advertised as a 2009 vehicle with only around 190,000 miles on it. (screen shotted it for use as evidence in court) Upon purchase, on the spec sheet it was actually a 2008 vehicle with over 220,000 miles on it. Pretty shady bait and switch. This is the kind of stuff judges fume over. Second red flag was that I had asked if anything was wrong with it. I was told that apart from needing a new battery and the fact that the alternator was just switched out, there was absolutely nothing wrong with it at all and everything worked. I trusted what I was told being that the person selling this was a very experienced mechanic. I shouldn't have trusted him. So lets get started with what was wrong: 1. The key I was provided starts the engine, but is a different key from the driver door. (either the door got swapped or the ignition lock) I can't lock and secure my vehicle without locking myself out. Costs $200-$300 to have a new key made by a locksmith. Pretty major thing to leave out of the description if you ask me. 2. The belt in my vehicle shred apart in one day. One day. He tried to make good and not leave me stranded in the middle of nowhere, and replaced it with another incorrect belt that shred apart on the second day. 3. The leads for the second battery were no good. 4. The interior lights still do not work despite telling me he knew it worked and that all it needed was a new battery. 5. There was a flat tire on the vehicle that he told me he would replace because it had a leak. He didn't replace it. He simply patched the hole and slapped the same tire with some dry rot right back on in front of me. 6. The loading ramp on the vehicle does not work. At all. Had an electrician and mechanic inspect it... The entire electrical system powering it is completely defunct. 7. He had claimed all the fluids were checked and refilled. The power steering fluid was nearly empty. 8. The side view mirror on the passenger side is essentially useless and makes changing lanes a risky and dangerous task. It took a 20 year old mechanic with two years experience only ten minutes to spot these flaws, yet the mechanic with a lifetime of experience who has a business repairing vehicles to sell them somehow "missed" all this and decided to sell it to me in its condition, even going as far as risking my life just for a profit. Wanted to like the guy, seems like a stand-up citizen... But the business ethic and vigilance exercised by his practice was abysmal at best. In short, I was completely ripped off and the only reason why he came to help me was probably because of him mentioning that he liked me and knew that I was getting ripped off so he didn't want it weighing on his conscience. I'd easily remove this 1-star review if he made it right and compensated me for the hell he put me through, but as of now my family is in the middle of collaborating with our U.N lawyer to file a lawsuit on his business. I was wise enough to document all of his claims to be used as evidence against him. I drove 4 hours to get ripped off, it only makes sense for him to have to drive 4 hours to NY to attend court proceedings. Even if I don't win, it'll be nice to know he'll likely have to make two round trips just to show up to court. Do not trust this business. Trust the other one star reviews here.

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

Bought our Suburban from the used Super Store a few weeks ago. Had a great experience all the way…read morefrom our sales person to the finance person! Would definitely recommend Criswell!

Took my sports car there today to see if they wanted to buy it. A salesperson (didn't remember his…read morename) took my keys, went out and took pictures, went away for another ten minutes, came back and said he would call me in fifteen minutes. An hour later, I realized that maybe he didn't have my phone number,so I called. The "real " salesman who's card I was given, didn't know who I was, was very cranky, told me to bring the car back and said he was out when I brought the car there. Turns out his colleague didn't explain any of that to me - I assumed I was going to get an offer. Anyway, his irritation didn't make me feel like I could do business there.

George offered a nearly perfect SAAB 9-3 that I was searching for and made the transaction easy. He…read moredrove it to be inspected in Falls Church at the shop of my choice on the shop's schedule and left it for the day. Buying from long distance can present problems that you never thought about (you always need an independent inspection). Based on my experience, you can buy anything he has listed with confidence. I couldn't be (too much) happier.

I purchased a truck from Ammoury Auto in April. My engine locked in October. I should have known…read morewhen within the first few days, the check engine light came on. I took it back to them, and they assured me it was nothing to worry about. When the engine light came on again, George advised me to take it to AutoZone. After running a diagnostic, AutoZone reset the engine light. I've had two oil changes and a tune-up, including fluid refills. Fast forward to October: while driving on the highway, my engine completely locked up. I had the truck towed to a mechanic, who confirmed that my oil and fluids were all good but stated the engine must have been in poor shape prior to purchasing. Now, I'm stuck with a lemon and a loan

I had an excellent experience working with Murad at Select Auto Imports. From the beginning, Murad…read morelistened very carefully to what I needed in a vehicle, especially regarding price, size, and overall practicality. He never made the process feel rushed or pressured, and he took the time to understand what would actually work best for my family. Murad was also extremely hospitable throughout the sales process, offering drinks and snacks and making sure we felt comfortable while we were there. He stayed in contact with me for months before the purchase, consistently providing updates on inventory and letting me know when vehicles came in that matched what I might like. One of the things I appreciated most was his willingness to match or beat offers from surrounding dealerships. That showed me that he truly valued my business and wanted to make the deal work. He also went above and beyond by helping solve current issues my wife was experiencing with her car, even though that vehicle was not purchased from him. I also want to recognize the finance manager, who overcame several would-be roadblocks during the financing process. He worked hard to make sure we felt extremely comfortable with both our purchase and our financing options. His patience, professionalism, and problem-solving made a major difference and helped turn what could have been a stressful process into a smooth and reassuring experience. Finally, I want to recognize Mr. Hajji, the owner, for the way he treated us. He made us feel like VIP customers and acknowledged that we had purchased from Select Auto Imports before. That kind of customer appreciation means a lot and is one of the reasons we continue to feel comfortable doing business with them. Overall, Murad and the entire team at Select Auto Imports provided outstanding service, professionalism, and care. I would highly recommend them to anyone looking for a dealership that values relationships, listens to customers, and works hard to earn your trust. -A. Muhammad

This is my second time shopping at Select Auto Imports! I worked with Naser to find the right car…read morefor me. I walked in knowing I wanted the Mercedes GLE 53 AMG Coupe. He was extremely knowledgeable and listened to my wants and needs. He didn't pressure me into anything and even offered me to look at cheaper cars that would be closer to the monthly payments I was looking for. But no surprise that I ended up falling in love with the Mercedes GLE 53 AMG coupe! I really like that they don't let people test drive most of their vehicles. They take business seriously and don't stress over losing sales bc the service and cars speak for themselves! The paperwork and overall process didn't take long either as most dealerships do. The process was easy and they walked me through it with no rush making sure I understood everything. Even helped me transfer my insurance policy! The dealership is so beautiful too. They have a wide range of rare and typical luxury vehicles. Everyone is so friendly there and it's nice to see that they all get along and crack jokes. It seems like a wonderful environment for the employees and patrons. Thank you Naser and both Mikes for helping me find such a beautiful car with amazing performance!!

Just a quick shout out about an establishment which I have never visited, but absolutely will…read morebecause of their Brand Ambassador (and evident resident Sales Genuis) for Porsche of Annapolis. It feels like a hundred years ago I was tracking a used Porsche Cayenne & in parallel a used Porsche Macan 6 cylinder. One of my leads online led me to Porsche Annapolis which ended up not happening (my side not theirs). Mr. Mark Madden never forgot me or my inquiry. Faithfully for months he has called politely to my home and left me extremely professional & helpful voice mails if he feels he has something on-site I would be interested in. I'm never there to answer since I'm a standard DMV workaholic, but I always smile when he does. Superstar performance, knowledge, energy & enthusiasm for what he does. One of a kind. When I am in a different position I will absolutely be buying from Mr. Madden. Thank you Sir, and thank you Porsche of Annapolis for letting him have the ability he does to access the world on your behalf!

If you're looking for a luxury buying experience, I'd advise you to avoid Porsche Annapolis…read more -Traded in a vehicle and 30 days later they haven't paid my positive equity (Was told that they've already sold my trade in) -30 days in and still no key to the glove compartment and no update -The vehicle review/onboarding was poor and definitely not what you'd expect from a luxury brand -Zero follow up to my concerns -Multiple requests after the purchase to sign additional paperwork It's a shame that the Porsche brand is associated with this dealership.