My experience was unlike the others that shopped at this dealership. The car online I wanted wasn't…read moreactually on the lot. They said they had to send it back because they couldn't certify it. I thought, that's reassuring. They did show me a car that was a little more expensive but with all the options, I was impressed with the vehicle and went forward with the sale. There was one thing I didn't like, they used the rush tactic on me by telling me someone else was there to buy the car despite having started the work to get me into the vehicle. I was told money on the door get first dibs. I'm a man of my word, so that rubbed me the wrong way. Other than that, I have to say they made the process relatively easy. They worked with me to get the best deal possible. I was in a rush to get out the door after doing the paper work. They needed to take care of somethings on the car to ensure it was in tip top shape. They offered to deliver the car to my door. There is no better feeling than seeing your beautiful car pull up in your driveway! I had a great experience and I will definitely go back for my next car. Thanks to the staff and salesmen! Best Regards, J.Miko

I'm sharing my full experience with Global Auto Outlet because it has honestly been one of the…read moreworst dealership experiences I've ever had. I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork. Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase. Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was "probably just torque" because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong. When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed. Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed: - Broken oil dipstick tube - Leaking valve cover gaskets - A failing front differential Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership. When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager. From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn't being moved or worked on. One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a "test drive." The differential repair was finally completed months later. In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator -- something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for. Again, my GPS tracker showed the vehicle hadn't even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours. I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote "cancel VSC" on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had "never done it before." Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation. This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money. I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache.

Archie at Drive Time was an absolute pleasure to work with. He was incredibly patient throughout…read morethe entire process, took the time to answer all of our questions, and made sure we felt comfortable every step of the way. His flexibility and easygoing nature made what can sometimes be a stressful experience feel smooth and enjoyable. We truly appreciate his professionalism and would highly recommend working with him!

My experience was amazing! I came in with no hope and Joe (and Elijah) really made my day. My…read morecredit is bad and didn't have a large lump down payment. They guided me to the best options. Please support.

I am actually here now about to pick up my jeep. This experience was great! An easy process. Mr…read more Pierre helped me and his service as amazing. Very patient, knowledgeable & he worked with me as far as my budget. Also Shaz was very helpful as well and made sure I had the numbers I was looking for . I hope to go through them with my future vehicle. Thanks guys. ‼

Absolutely horrible customer service and an extreme lack of knowledge on the pricing and…read moremaintenance of vehicles. I called Friday about their 2017 Chevrolet Cruze and was told to come in Monday around 10:30-11 because the car was being "detailed". I drove over an hour in intense traffic to a complete no show. Then when I did arrive the car was filthy, had rust on the paint and rims, and displayed poor condition and lack of maintenance. The car salesman Shaz was unapologetic, despite trying to solicit unsafe and poorly maintained motor vehicles. Absolutely disgusted with this business and will be reporting to the DMV and better business bureau. Save your money, time, and well being. I would give 0 stars if I could

Quick and easy!! took under 10 minutes to get tagged and titled. Went in to get 30 day temp tags…read morebut since my truck was over 20 years old they were able to get me historical tags saving me the hassle of getting a md safety and emissions inspection.

My wife and I went to Eastern Motors to just window shop and look at cars, immediately as I stepped…read moreout of my vehicle I was greeted by Mr DC. Mr DC is more than a car salesmen. He's a real honest, stand up guy with respect and integrity who's not concerned with just making a sale he made sure that I wasn't feeling pressured on settling, he worked with Mr Rick to make sure that we received the best bang for our buck. Long Story Short, my wife and I both purchased brand new vehicles with great coverage and warranty's. The entire Easterns staff stayed 2 hours pass closing to meet our needs to get our vehicles. If you're interested in a new Vehicle go see Mr DC

So I purchased a 2022 Ford escape from the Eastern motors located on St Barnabas road in Maryland…read moreand they overcharged us for the vehicle for one for two they had a sign two contracts we came in and we had already pre-approval from Capital One and they ran our credit through like 10 different other particulars just stealing the credits from our autograph and ssn that it took to create the contract for what should have been a truth in lending process I mean they had us to put a deposit down which is absolutely ridiculous because it doesn't even go to the purchase and we did not understand the fact that they were opening a trust in our name that they were collecting the credits and monies on and this situation needs to be rectified it is awful how you will go into an establishment and all of the facts are not given to you nor is the money from the contract and they have you signing stating that you received a loan and they never gave you a loan of any sorts and and they have you paying something that you do not even owe it is a very vague contract and absolutely awful how the dishonesty is imposing on our pursuit of happiness and things of that nature

IF I COULD GIVE -5 STARS I WOULD WORST SERVICE OF ALL TIME!!! This Place Literally Redefined The…read moreWord "Inconvenience" I took my Truck on July 2, for inspection, I failed inspection for two front tires window tint and a headlamp. instead of going all around the world I chose the same shop to complete the work. hoping to "speed up the process", I placed a $100 deposit to "order the part" On July 10th at 9:20 I dropped my truck off at expert auto where they told me "your part should be here and we will be done with your car today" LIES LIES LIES On July 10th at 4:40 I was contacted by Expert Auto informing me that my part NEVER CAME and they won't be able to finish my truck. after going back and forth on the phone I went up to the shop to speak with a manager. THERE IS NO SECRET I WAS EXTREMELY UPSET, CURSING, AGRESSIVE . for good reason of course. the manager shook my hand and told me " I will make your car priority, your part should be here by tomorrow and we will give you a call either way" LIES LIES LIES!!!! On July 11th at about 10am I received a call from Expert Auto informing me that my part will not be arriving and my car won't be ready until next Monday!!!!!! SO IN THE BEGINNING WHEN I TELL YOU THESE FOLKS REDEFINED THE WORD INCONVENIENCE. ITS TRULY SAD I WOULD NEVER REFER ANYBODY TO THIS SHOP FOR ANY SERVICES. THE WAY THEY TREATED ME AND MY VEHICLE IS JUST UNACCEPTABLE TO SAY THE LEAST. I gave a $100 deposit to EXPERT AUTO for 3 jobs to complete, however, in 10 days they were only able to complete 1. Very sad. Very unfortunate. Very unprofessional THEY KEPT MY DEPOSIT. NO DISCOUNT ON THE 1 of 3 JOBS THEY COMPLETED. I WILL CLOSE BY SAYING THAT I WILL NOT STOP HERE!!!! ILL BE POSTING REVIEWS ON BBB, PISSEDCONSUMER, GOOGLE REVIEW AND MORE!!! You have not heard the last of me ! God bless and see you soon -- Unhappy Customer

unbelievable would never ever purchase there again…read moreSalesperson and manager came across as helpful but clearly were ok with selling a car with "one dummy key" to an elderly lady with not the best credit rating but good retirement (which I am). They could have cared less. What fakeness!!! Really wanted to be able to recommend a great option to many seniors I have the privilege to influence. NOT A CHANCE!

I'm at a lost for words of how satisfied I was going to harb motor . When I say this was the most…read morepleasant / quickest process I've experienced thus far the quickest . Seamus was amazing , knowledgeable, honest . I can't remember his partners name , but he was amazing as well and knowledgeable both Honest VERY PATIENT . Please if you're looking for a vehicle and you want a warm and pleasant experience give these guys a GO ! If not refer a FRIEND TO !!! They actually help me get my dream truck .

From the owner: We strive to do all we can to get you the car that you are looking for, a help you with a great…read morecustomer service to keep you satisfied

LAUREL LOCATION !!!! If you are looking for a stressful and…read moreunprofessional car-buying experience, this is the place. I purchased a Sprinter van from this dealership on May 26. From the very beginning, the experience was unacceptable. The vehicle had several issues at the time of purchase, and I was told they would be addressed the following morning. When I arrived after 12 PM the next day, the van had not even been touched. I waited over four hours, and nothing was repaired. One of the main issues was with the air conditioning (AC). Because it happened to be raining and cooler outside that day, the AC seemed to function better temporarily. The dealership falsely claimed they had fixed the problem. The very next day, when I drove the van, the AC failed again. I took it to a mechanic, who discovered a cracked hose that needed replacement--an issue not covered under warranty. As a result, I had to pay out of pocket just two days after purchasing the vehicle. The problems didn't stop there. After my temporary license plate expired, I was told the van had to be re-inspected before I could receive another temporary tag. On September 10, the dealership claimed they had my permanent plates and would pick up the van to install them, perform an alignment, and fill the gas tank as an "apology" for the inconvenience. They collected the van in the morning, but by 7 PM I had heard nothing. The manager pretended he had been trying to contact me when, in reality, I had received no updates. I had to threaten to come to the dealership in person before they finally returned my van that evening--with no alignment, no gas, and still no permanent tags. I was promised that my plates would be delivered on September 11, but again, I received no communication. I did not get my tags until September 25--a full five months after my original purchase. During this time, I lost business contracts because I was unable to operate legally without proper registration. This dealership is the worst, most unprofessional business I have ever dealt with. They are dishonest, unreliable, and provide no meaningful customer service or accountability. As reflected in my text message records, I had to chase them for every update and was consistently misled. I am now seeking legal counsel due to the financial and professional harm caused by their negligence. Be extremely cautious before doing business here.

Do not sign the paper that "waives" your right to a warranty…read more In Maryland cars can only be sold as is if the car is over 6 years old AND over 60k miles. regardless they will ignore request for issues to be covered. make sure to file a Maryland Attorney General consumer complaint, File Maryland MVA dealer violation complaint, Consider federal complaint for safety violations. Document everything incase they are unwilling come to a resolution.