I am writing to formally express my extreme disappointment with the service I received at your dry cleaning establishment. (I'm giving one star solely for Sandra, who at least took the time to listen to my concerns about my garment)
I recently dropped off a brand-new jacket purchased from Macy's just a few months ago. It was in perfect condition, except for the tiny ink spots near the front waist. I assumed that would be an easy stain removal, but the experience turned into a complete disaster.
When I returned to pick up my jacket, I was shocked to find it completely ruined (please see attached photos for before-and-after comparisons, taken just 18 days apart). The damage was so severe that I had no choice but to refuse pickup and request that your store attempt to restore it to a wearable condition. Unfortunately, multiple trips back to your store only resulted in more frustration and disappointment.
To make matters worse, instead of taking responsibility, the owner falsely accused me of bringing in an already damaged jacket, as stated in a one-sided note left at the counter and a single text message sent to my phone--without even having the courtesy to discuss the matter over the phone personally. This is both dishonest and unacceptable.
I attempted to call the store phone listed on Yelp --no one answered.
I tried reaching the owner through the listed service phone, but there was no response.
I even asked store employees to relay my message, yet the owner continues to ignore the facts and refuses to communicate.
This level of negligence, dishonesty, and avoidance is unacceptable in any business, especially in today's world where reputation matters. If this is how customer concerns are handled, then this store is in dire need of retraining in ethical business practices.
I expect a fair resolution, which includes full compensation for the damage caused. If no action is taken, I will be left with no choice but to file a formal complaint with consumer protection agencies.
*** After all, If any person value his/ her clothing, I'd strongly advise looking elsewhere. read more