I am updating my review based on the response from Frankie from Glendale Woodworking. First, obviously Yelpers, there are two sides to every story, you're smart.. you all know that! Now let's get to the point: my hutch; don't get me wrong, once the finish was done correctly the piece looked beautiful, but I am HUGE on customer service. In regards to this being a minor repair, I would still say this is a minor repair, there was no reconstruction that needed to be done on the furniture and it wasn't a very intricate piece. I have ordered custom furniture that was built, stained and shipped in less time than it took them to get me the hutch the first time (end of July- beginning of December). While I understand there was work that needed to be done to be able to get the hutch to be restored, but I don't think it takes 4 months to do so. In regards to the finish on the piece, Glendale Woodworking was instructed to finish the piece the way that it was currently, NEVER was it decided to use a high gloss finish, we're not the professionals, it was for them to decide what needed to be done to make it look as it was before the flooding.
Lastly, in regards to the snow storm; yes, it was during a snow storm. But would anyone be happy with receiving 5 minutes notice that your delivery wasn't going to be there on time when you took time off work? The snow had started much earlier in the day as well as large amounts of snow being forcasted the previous evening, plenty of time to decide that the piece would need to be dropped off in the box truck, or not dropped off at all. 5 minutes before your scheduled delivery is simply not an acceptable amount of time to allow your client to rearrange their plans. Also, when I was contacted by Glendale Woodworking to tell me they were going to be late, they didn't have a time frame for me as to when they thought they'd arrive! Being in sales, I'm sorry but you just don't tell someone that you won't be there on time and NOT give them a time frame as to when they can expect you. I would say I HAVE considered all the factors, maybe I'm just being difficult... but probably not. I have 23-5 star reviews and 10-4 star reviews, I can't be THAT hard to please.... read more