I am extremely frustrated and disappointed with this business - after explaining that I had no one to move the larger furniture items from my upstairs for the floor refinishing, I made arrangements with Tadas to have his workers move the furniture that I was unable to move on my own. After removing every piece of small furniture from the upstairs and getting ready for them to start on my refinishing project, his workers arrived this morning and said they would not be moving any furniture and were leaving to go work on another job. We were told the job wasn't big enough for them to bother. I called and texted Tadas immediately, seeking clarification on his agreement and in an effort to have the work proceed. I got no response to my initial calls. I called again a few hours later, when I had a break at work, and tried to resolve the problem so that my floors could be finished, he kept saying there was a "misunderstanding," when in actuality he had over-promised and then not delivered at all. He, himself, provided the estimate and observed the furniture items that needed to be moved and had personally agreed to provide that service. He was unwilling to offer any suggestions or compromise to correct the situation and get the furniture moved so they could start the job (I even offered to pay extra for the furniture to be moved) and instead told me that this job, and my customer satisfaction, was not important enough for him to be bothered with trying to find a solution that would enable completion of the job. The workers he sent this morning were dismissive, abrupt and non-responsive - they would not even contact their boss, who had negotiated the movement of large furniture items with me, before bolting out of the house to go to another job. When I informed Tadas that I would make sure prospective clients knew how unprofessional his behavior was, he accused me of threatening him. I said it wasn't a threat, and I would tell the truth so that other people don't have their time wasted by him and his employees.
Apparently, if he has something better to do, you won't be a priority, no matter what he tells you. The events of this morning were even more frustrating, as they were originally scheduled to begin the work yesterday, and the evening before hand, Tadas contacted me to say they were not finished with another job in Elmhurst, and would not be here at 8:00 a.m. on Tuesday as promised, but would be here around 11:00 instead. I informed him that I would not be able to get back to the house by 11:00, as I had to be at work. So we rescheduled to today, when his workers came, looked at the furniture, and then bolted to get to another job. I suspect that they were double booked and just too lazy or dishonest to tell me the truth or they felt my project was not important enough to provide the services they promised to provide. Either way, save yourself the time, frustration and aggravation and hire someone who will value your time as much as their own, who will be honest in their dealings with you and who will do what they say they'll do, because he will not do any of those things. read more
