If I could give zero stars, I would…read more DO NOT bring your loved ones here, they couldn't be more uncaring. In fact, they do everything in their power to make your grieving process exponentially harder. My mother died in 2023 and I, being the only local child, had to handle the arrangements. Having never done this before, my uncle prepared a list of mortuaries for me to call. Lacking the faculties to spend the time to really vet a place - as my mom had JUST DIED - I called the first one on the list - Crippen Mortuary. Worst mistake I could've made. I don't see Clare on their list of staff anymore, which is good, because she was an absolute nightmare. First, my uncle's house doesn't have the best reception, so my call wasn't coming through very well. Clare said, "I can't hear you, you'll have to call back" and hung up. Should've left it there, but I wasn't thinking clearly so I went outside and called again. This time, she was friendly enough, but it wouldn't last. The coroner decided to do an investigation, since the cause of death was unclear, and seeing as LA county only has 1 coroner, they can get kinda backed up. Long story short, we waited about a month until they could do an autopsy, and my mother's body was transported back and forth a couple of times due to miscommunications between Crippen and the coroner. Ultimately, they began to pressure us to cremate, WHILE THE INVESTIGATION WAS STILL ONGOING. Ultimately, we decided to take our mother's death care elsewhere, as they were not sympathetic to our situation in the slightest. Clare even THREATENED TO HOLD MY MOM'S BODY HOSTAGE until we paid them - which is SUPER illegal. Long story short, it seems Clare is no longer there, but honestly, I got a similar vibe from the owner Robert when we spoke with him. Leave your loved one's death care to someone else, these guys have no sympathy for grieving families, which is a bit surprising considering their area of business.

The staff were heartless and clueless with me and my family. My ex husband and I lost our son and…read morethey were recommended because they are the only funeral home that I know of in the town I grew up in. We lost our son in a horrific accident and were in shock, but it didn't phase Crippen staff. They were insensitive, they didn't explain the ID process prior to cremation. Because of their lack of communication I was led to believe that he would be ID'd by just the tag he had entered their facility with. After hearing horror stories of mixing of remains and what not from other facilities I panicked. They ended up causing a delay in the cremation from the originally scheduled day. They took it upon themselves to cancel the cremation and they kept insisting that I was asking to watch the cremation being performed where I would need to pay $1000 to be present. I wrote a clear email that this was not what I was asking, that I did not authorize a delay in the process and that I simply wanted to make sure that I pick my babies remains up and not some mix up. This delay was so stressful because I had already mourned the initial date of cremation and having to relive that was heartbreaking. We had family with us the whole time so that we didn't miss anything knowing that our minds were going to be all over the place, but even with having reinforcements Crippen still managed to give us a horrible experience. The cost of cancellation ended up costing $1000. It seems like they just wanted to extra $1000. Also, we had initially asked for a viewing which now I guess only covered up to 3 people, we requested that service so that someone from the family could physically confirm it was him since he had been identified by the morgue by a photo I sent of what he was wearing last. The day of the "viewing" which we hadn't intended for the entire family to show up, but there were more people than we planned. I understood that we overlooked this detail, but the rude owner decided to bring it to my sons dads attention in a very confrontational way when he could have told someone else in the family when it was clear that the family member was handling the finances since we were too distraught. They also insisted that the delay in receiving the death certificate was because a cause of death hadn't been determined when I had a physical link from the health department stating his cause of death that was easily verifiable. At some point the lady scolded my son's dad claiming he had come in the night (which was just at their closing time around 5 or 6), but my son's dad was too exhausted to argue with her. On top of this being the worse single thing that can happen to any parent, Crippen found a way to make it worse. I'm sure I'm missing some details of how awful they were, but this is the gist.

My mom passed away on July 2, 2026. Because it was right before the 4th of July, most places were…read morealready closed. I was grieving, overwhelmed, and honestly felt helpless. I was trying to find a funeral home for my mom while my heart was completely broken, and I didn't know where to turn. Then we called Monarch Funeral Services, and that's when everything changed. From the moment we met Ed, I truly felt like he was God-sent. He even came to us that same day and was so understanding and accommodating with our schedule. His demeanor was so calm, kind, compassionate, professional, and understanding. He genuinely cared about what my family and I were going through and never made us feel like we were just another family making funeral arrangements. He understood that we were devastated by the loss of my mom and that we are a very large family, with many emotions and even disagreements during such a difficult time. Somehow, Ed helped us get through everything with patience, understanding, and so much kindness. He wanted us to do the bare minimum because he knew we were hurting, and he took care of every detail with so much care. One thing I will always remember and be forever thankful to Ed for is how he helped me honor my mother's last wishes and her Catholic traditions. He recommended a beautiful church where we were able to have my mom's church services. He also helped make it possible for the priest to come to the funeral home and lead my mom's Rosary. That meant so much to me and my family. The funeral home itself is beautiful, and everything was handled with so much respect, compassion, and professionalism. The flower arrangement for my mom was also so special and beautifully made. It was absolutely beautiful, and I was so happy with it. I will forever be grateful to Ed for every detail he took care of and for helping my family and me through one of the hardest moments of our lives. His kindness, patience, professionalism, and calmness made such a painful process a little easier. I highly recommend Monarch Funeral Services Inc. Ed is a stand-up guy, and I will never forget the way he helped us when we needed it most. Thank you, Ed, from the bottom of my heart. My family and I will always be grateful for everything you did for my mom and for us.

It's never easy to deal with circumstances when your loved one passes away. Edgar and his team were…read moreincredibly professional, informative, kind, explained everything to us every step of the way, helped us from everything A-Z. I have never been so blown away by a team that actually cares about your needs. This subject is never easy, especially while you are grieving, but Edgar was there with us through everything, every phone call, every question. I cannot thank him enough. Unfortunately the inevitable happens, and if you need someone to call for services please do not HESITATE to call him. Thank you so much Edgar and team for everything.

Our family is very appreciative and impressed with experience we had here at Valley Memorial. We…read morelive out of state but had to quickly handle affairs of a family member in California. The owners made the entire process so easy to understand and were extremely efficient, which is a blessing during such a difficult time. The facility was clean and organized, and we would definitely use their services again if needed.

Our family experienced a tragic, unexpected death of a dear loved one. As we worked to process this…read moreunimaginable loss, we were initially overwhelmed by all of the logistics that are piled onto the already acute grief. As we reached out to different funeral homes, we felt a strong sense of deep care from our very first interactions with Valley Memorial. Even though they were technically offsite on the day that we reached out, someone from the team made arrangements to meet us at the space within just a couple of hours so that we could tour it. They even offered to wait so that other family members could have the chance to take a look. They were sensitive to the religious practices of the close family and adapted the space to be welcoming to all in attendance. The staff was incredibly responsive to our messages by phone and text alike, and they were very on top of the paperwork that needed to be completed to ensure that the service took place when we'd intended. When questions came up or we asked them to give us time to ponder our answers to decisions that we had to make, they displayed unwavering understanding. On the day of the service, we were given access to test the audiovisual systems and the team warmly received us at the scheduled time. During the duration of our time there for the service, we could see our own deep grief reflected in the eyes of every single member of the team, and everyone displayed profound empathy and care. We could be sure that our late family member was being treated with the same tender and loving reception that we were shown. That meant a great deal to us at such a challenging time. Unlike other funeral homes that we contacted, we were not charged an hourly venue fee; instead, we were told to take the time that we needed. We would not hesitate to whole-heartedly recommend Valley Memorial to anyone needing to arrange a service for a loved one. They display true heart at a time when it's most appreciated. Thank you.

A dear friend passed away and in search of local cremation services I found Always There Funeral…read moreService in Burbank. From the very first phone call they were kind, patient and professional. The ashes were shipped out of the country and they handled all of it. They communicated each step of the way (even tracked the shipment and notified me when it had arrived). They made a very difficult process easy and comforting. I would highly recommend Always There Funeral Services. I hope I do not have to reach out to them again in the near future but when the times comes I will be reaching back out to them.

I cannot thank Pierre, Vahik, and the entire team at Always There Funeral Services enough for…read moreeverything they did for our family. When my father-in-law passed away in Orange County, our wish was to bring him back to his homeland, Iran, to be laid to rest in his hometown. Pierre helped us from the very beginning with incredible kindness, compassion, and respect. He quickly arranged transportation from Orange County to their facility in Los Angeles and made sure my father-in-law was treated with dignity and care. For the remainder of the process, I worked primarily with Vahik, who handled the extremely complicated international arrangements, permits, documentation, and transportation. Communication was always clear and transparent, and we knew what to expect every step of the way. When political developments unexpectedly suspended flights into Iran while the journey was already underway, Vahik and the team did not give up. They coordinated new documentation in Turkey, found an alternative route to an airport near the Iranian border, and arranged ground transportation so our family could receive my father-in-law and finally bring him to his hometown. During one of the hardest times in our lives, they took an enormous burden off our family. Their compassion, professionalism, communication, and determination to find a solution were truly exceptional. Most importantly, they helped us fulfill our final wish for our loved one and bring him home with dignity. Our family will always be grateful to Pierre, Vahik, and everyone at Always There Funeral Services. I highly recommend them, especially to any family facing the difficult process of international transportation and repatriation of a loved one.

AMAZING experience during one of the most difficult times of my life. Shari, the owner of Natural…read moreGrace, was incredibly compassionate, helpful and respectful through the entire process. I was comforted mentally and emotionally from the moment I contacted Shari regarding my mother's cremation. They patiently were on hand to respectfully transport my mother from her apartment and were on hand to help with all the final arrangements. Shari was even gracious enough to deliver my mother's ashes to me in person in a beautiful wooden urn in time for us to place her into her niche at the cemetery. No one wants to think about the time when we have to figure out what to do when a loved one passes. But in one of your most difficult and challenging moments, Shari and her accommodating and helpful team were itruly heaven sent! Thank you so much Shari, Tawny and Gabe for everything. You are so incredibly appreciated.

I want to express my heartfelt gratitude for the tender care and compassion NATURAL GRACE showed my…read moremom and our family during such a difficult time. A special thank you to Ron and Yvette for their gentle presence when they came to our private home -- their kindness and willingness to share their own story of loss brought comfort and connection when it was most needed. I am also deeply grateful to Shari, who went above and beyond by keeping our family updated throughout the process. Her thoughtful communication and the photos she provided for verification gave us reassurance and peace of mind during an emotional time. The Level of Care, Integrity, and Attention to Detail from your entire team at NATURAL GRACE reflects a standard of service that is truly Exceptional and Increasingly Rare. You not only handled everything with professionalism, but with genuine heart -- something that cannot be taught or measured. Please know how much NATURAL GRACE's dedication meant to us and how grateful we are for the way you honored my mom with such respect and grace.

My loved one's passing was very sudden, and I had no experience navigating this process. From the…read morebeginning, Adriana provided thorough and clear information that helped ease my stress and confusion. Western Funeral provides a transparent and detailed .pdf document with pricing and all the services they offer. Adriana responds quickly to all of my questions, and walked me through the process with patience. I never felt rushed, which meant a lot during such an emotional time. I recommend their services to anyone in need of guidance and support.

I am grateful for the service provided by Western Funeral Home and their team, especially Adriana,…read morewho has been very attentive to my family. I have relied on their support for several years, and the service is excellent. Their expertise saved us from paying extra for a death certificate amendment, which helped us process legal documentation in Mexico. I really liked the flowers. The cost was fair, and as a courtesy, they allowed us to arrive early to set up the bread and coffee. The chapel was lovely! Thank you to everyone; I will continue to recommend the services of Adriana and her team.

The funeral director, Melissa has a horrible attitude, lacks professionalism and compassion. I…read morecalled to ask a question and she was completely rude especially for a person who is supposed to be someone to help with dealing with a loved one's death. Spend your money elsewhere!! I hope the owner of this company re-evaluates who runs their company, or hire a polite receptionist who can answer questions, minus the negative attitude.

Knew this mortuary from back in the nineties Pass by it…read moreoften. A good friend dies after a long illness. I call abbot and hast from the hospital. I get the information that I wanted and then I'm promised an email in the morning which would outline everything we spoke about the next morning came and I check my email throughout the morning up until around 11 or 12 and i call and am told that she had forgotten to send the email that she do it right away while I waited another several hours nothing I called the office back and was told by a somewhat snotty short tempered receptionist that the woman I want to speak with was busy and I said well she needs to be busy with what I asked her about I've got a friend waiting at the hospital to be taken to mortuary. To try to make a long story short I then asked to speak to somebody else which I was given contact with a man named Jack who promised me that he would email me in the morning and you can imagine how that went so I found a very nice mortuary in Pasadena and Good excellent service and yeah I paid a little more but you know what, I knew that everything was going to be done right by the pros I had decided to go with Shame on those people!

Since we are from Northern California I thought we were going to have an issue with my brother…read moreremains. Actually it was not they were very helpful in taking care of my brothers remains. The staff was very helpful.

They were so kind and considerate when my mom passed. They arranged a pick up from the hospital and…read morethey handled everything including the death certificate information. I also found the price to be inexpensive for a direct cremation. I chose to pick up the ashes in the valley but they did offer delivery to Santa Clarita.