1. Glenbrook Patio Door

0

,

Cancel

Open app

Search

Glenbrook Patio Door

4.3 (28 reviews)
Closed • 8:00 am - 8:00 pm

Glenbrook Patio Door Photos

You might also consider

Recommended Reviews - Glenbrook Patio Door

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

This is the latch when they left.  Does not seem safe to me...

***LONG READ BUT WORTH IT*** I have not decided yet whether I will go to the police based on my interaction with Glenbrook Patio Door (theft of property) but I am absolutely going to the BBB and here I am also posting on Yelp. I had two patio doors with issues related to the latches that we needed to fix so that we could sell our home. I had purchased 2 new latches (one from a professional patio store and the other from Lowes) and we also still had one of the original latches. After failed attempts by myself to fix the problem (I am not too handy), I gave up and called Rich at Glenbrook Patio Door. Unfortunately I was not going to be home and my husband would be there (he had no prior knowledge of the situation with the doors besides that they did not lock). Rich came and went. My husband texted me the grand total which seemed higher than expected based on the conversation I had with Rich previously. When I got home and looked at the receipt and I saw we were charged for his trip charge, a new latch, and a new door keeper. I then looked at our patio doors. Rich was able to use our original latch for one of the doors but that is where he needed the new door keeper. Makes sense. Then I look at the other latch and it was the EXACT one I purchased from a professional patio door part store. This did not make sense because he charged me $32 for a new part. I noticed that of the 3 latches I had provided in case he was able to use them, only the cheap Lowe's latch was left along with all the miscellaneous pieces that I had accumulated while working on these doors. I immediately called Rich who got very defensive. After hemming and hawing he eventually admitted that he had taken MY BRAND NEW PART with him in an effort to "clean up." In what universe does that even make sense? If he was "cleaning up" as he says, why would he have not taken the cheap Lowe's part? Also, I planned on returning whatever was not used, which included a brand new part that I had just picked up two days before. I did not believe for a minute when he told me that he had used a new part and he had my part in his possession. He told me he would return it to me when he came back to fix a portion of my door that he left undone. Of course he came when I was working and fixed what he had left undone before and left a random latch that was supposedly "mine." I knew it was not and it was verified when I attempted to return it to the store and the part did not match my receipt or any parts they sell there. So basically Glenbrook Patio Door used my own part and then charged me for it $32 in fact. I already paid $20 for the latch so now I paid $52 for the latch in total. Rich made me so uncomfortable by the way he was talking on the phone when I confronted him that I honestly was even nervous to have him come back and fix the shoddy work he left the first time around (Picture will be included here).

Outside view of new patio door.

See all

12 days ago

Showed up the day after I called to repair my screen door to my balcony. On time, fair pricing and got the job done !

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Brule L.
10
83
12

5 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Matt M.
66
56
1

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bo Y.
59
4
0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Business owner information

Photo of Richard R.

Richard R.

Helpful 3
Thanks 0
Love this 0
Oh no 0

13 years ago

Business owner information

Photo of Richard R.

Richard R.

I only wish that I got these results in the stock market, thank you!

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

13 years ago

Business owner information

Photo of Richard R.

Richard R.

Helpful 2
Thanks 0
Love this 0
Oh no 0

13 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

13 years ago

Business owner information

Photo of Richard R.

Richard R.

Much appreciated, thank you!

Helpful 1
Thanks 0
Love this 0
Oh no 0

14 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

Ask the Community - Glenbrook Patio Door

Review Highlights - Glenbrook Patio Door

“Then we came across Glenbrook Patio Door, called Rich, and within a few days our problem was over.”

Mentioned in 10 reviews

Read more highlights

You might also consider

Glenbrook Patio Door - doorsales - Updated November 2026

Loading...
Loading...
Loading...