Stopped in today after hours on the phone with a customer service rep who was not able to resolve…read moreour problem. Marco listened to our issue and was able to fix the problem within minutes. He was knowledgeable and helpful. I only wish we had gone to the store first and didn't waste so much time with the phone rep!

I've been to this location twice and both times the staff displayed a blatant refusal to assist me…read moreand referred me to calling the 1-800 line. Today, I just wanted a carrier unlock on my phone. Not only did they argue saying it's not possible, but I wasn't even given the phone number to do so. Instead the employees decided to speak Spanish anytime they spoke to each other, but then would pivot back to English when speaking to me. They could've just told me that I could go online to file an unlock request. Instead, they gave me false information and also told me I'd need to find a corporate store to service my account. Made zero sense. Decided to do a google search and just unlocked my phone on AT&T's website within minutes. I really find this store to be incredibly unhelpful. It's worth driving to Goodyear and going to the "corporate" store as they refer to it. At least they help with my requests.

Nothing but sales!! The T-Mobile stores have been remodeled so many of their shops. Seems like the…read moremain focus of the remodeling is to up the environment for sales....and nothing else. The T-Mobile associates can't or won't do much when it comes to the service. They told that the don't do or can't do customer. They tell me to call 611 or call online customer services. Of course, online customer service is not always as good as person-to-person service. The last time I called, I cancelled a data-only phone number because it wasn't working well and I was paying for something wasn't working. I decided to drop the phone number and the online service rep told me she had to get approval to drop the number. I asked he why she needed to get authorization and she said it was policy. It ended up causing us to change plans, Instead of getting a cheaper bill, our bill went up 50 dollars a month. That can be expected from T-M. Poor cellular coverage in also synonymous with T-M, (If TM is going be lazy, so am I.) I live in Goodyear, AZ. The cellular coverage is so piss-poor that we have to use the WiFi in the T-M store because there no reception in the shop!!! The abyss of non-coverage extends for about 5 square miles. I don't get coverage unless I stick my cellphone next to my window on the 2nd floor. The entire 1st floor gets nothing!!! I went to Mexico for 2 two years and had better coverage than what I get in Goodyear!!! The staff have to use to complain to T-M because T-M won't even listen to their own staff. They said it's like the squeeky wheel gets to grease!!! T-M is hopeless!!! They pay an incompetent CE)12,000,000 dollars a year to pick his nose!!! I am not good at math but I think t-m needs 4 million customers just to pay the guy to pick his nose.

From the owner: Switch today & enjoy America's largest 5G network.read more

This team working at this location is the most respectful, helpful, friendly group working with…read moreJunior. We walked out of there excited about our new upgrades. Feeling that we got the best deal and everything was already working. Thank you.

Slow pokes, no hurry, a library has more life than this store. Don't come here. I think buying a…read morephone online would be faster

Always walk out of here with a quality product and service…read more Easy to get to, and plenty of staff. Go check them out!!

We live in Sienna Hills near the mountain. About a month ago, our Verizon home internet AND our…read moreLTE/5G data signals got much, much worse. We pay over $250 per month, and yet we can't send a text in our home. The other day I couldn't even make a phone call or pull up a webpage. I ordered a Network Extender on August 15th. I was told it would arrive in 2 days. It has been 34 days, and we still have not received it. If you live in SH or Verrado near the mountains, do NOT get Verizon. The signals used to be barely good enough...now they are horrible. We will have to switch phone carriers and internet providers. We have visited the store and called customer service many times over the past 5 weeks...nothing has changed or improved. Plus, the employee on the phone told me that the tower in our area is now 37% oversaturated!! Does Verizon have any plans to change this or improve this?!

If I could give them a 10 star review I would the salesmans name was Jack he help me out on the…read morebest deal on a phone for my daughter he also got me the best deal on a phone case and charger I would highly recommend this business for anyone looking for a phone service or new phone.

I ordered some items on Wish to be picked up. When I arived at 17:56 (had some trouble parking),…read morethey had already closed. This was still in their business hours, yet the store was dark and empty, and locked.

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.