Nothing but sales!! The T-Mobile stores have been remodeled so many of their shops. Seems like the main focus of the remodeling is to up the environment for sales....and nothing else.
The T-Mobile associates can't or won't do much when it comes to the service. They told that the don't do or can't do customer. They tell me to call 611 or call online customer services.
Of course, online customer service is not always as good as person-to-person service.
The last time I called, I cancelled a data-only phone number because it wasn't working well and I was paying for something wasn't working. I decided to drop the phone number and the online service rep told me she had to get approval to drop the number. I asked he why she needed to get authorization and she said it was policy. It ended up causing us to change plans, Instead of getting a cheaper bill, our bill went up 50 dollars a month.
That can be expected from T-M.
Poor cellular coverage in also synonymous with T-M, (If TM is going be lazy, so am I.) I live in Goodyear, AZ. The cellular coverage is so piss-poor that we have to use the WiFi in the T-M store because there no reception in the shop!!! The abyss of non-coverage extends for about 5 square miles. I don't get coverage unless I stick my cellphone next to my window on the 2nd floor. The entire 1st floor gets nothing!!! I went to Mexico for 2 two years and had better coverage than what I get in Goodyear!!!
The staff have to use to complain to T-M because T-M won't even listen to their own staff. They said it's like the squeeky wheel gets to grease!!! T-M is hopeless!!! They pay an incompetent CE)12,000,000 dollars a year to pick his nose!!! I am not good at math but I think t-m needs 4 million customers just to pay the guy to pick his nose. read more
