Disappointed! Service was terrible. Our waitress kept disappearing. Drinks remained empty. After waiting for more than an hour, pizzas came out completely wrong. We were there for more than 2 hours. Otherwise, the food was really good. Manager did apologize and only gave us 20% off the bill, and still charged us for a pizza we didn't even order. Still, very poor service. read more

I don't go to Illinois often, but man oh man this stuff is great. I wish we had some of these out on the west coast! The deep dish is absolutely delicious, especially with sausage and peppers. Friendly staff, at least when I visited. If I ever find myself 2000 miles away from home and near the area again, I'm definitely stopping by. Their pasta is alright read more

Disappointed as a long time customer. Plenty of seating when arriving. Seated immediately. Ordered pizza. Advised it would be an hour. Ordered a thin crust and a stuffed. Decided to wait. Well over an hour. Tables all over the restaurant with people waiting for pizza. This is a pizza place for Gods sake. At some point u proactively send out apps or cheesy bread or something to your customers. Furthermore, you advise people of the wait when you hit the door, not when your seated and NOT AFTER you order pizza. Embarrassed for the restaurant. 12/24/2017 Gave these guys a second chance. Placed an online order 3 HOURS before pickup Even showed up 15 minutes later. STILL wasn't ready. RESTAURANT WAS DEAD AND I COUNTED BETWEEN 15-20 staff. I am officially done with Giordanos. Don't know what has happened to this site but it is truly sad. read more

Great pizza , just the way we like a Chicago pizza! Tifffany was a perfect server! She made sure we were taken care of and knew when we needed something. Great place! read more

Amazing pizza! Great atmosphere. We always order by phone ahead so our pizza is waiting. John our server made the experience even more top notch. Great for families and couples. Can't wait to come back!!! read more

This is probably my favorite Giordanos location. There is always a positive energy when we go there, the service is friendly and fast, and even though it's busy, we are treated way better at this location than the others we have gone to. Definitely a family favorite! We highly recommend going here for corporate or family events! We do both! read more

This was probably the worst experience I've had in any restaurant. We called ahead to accommodate a party of 12. Once we were all there and seated, the waitress Patti, took our drink order. Most stayed with water while 5 others placed an order for 2 beers, 2 sodas and 1 gin and tonic. After waiting over 1/2 hour and no drinks, one from our group went to find either our server or someone who could expedite us getting our drinks. We were not served our drinks until after 40 minutes of ordering. Next came our food order - we were served in sessions as if there was only one order placed at a time. The last 3 orders of which were all individual pizzas came to the table after the first group were done eating. When one asked for 3 boxes to take her leftovers home she was given a total look of disgust from Patti. This woman had salad, lasagna and bread as leftovers. It came out on separate plates but apparently if you want to take it home it's unreasonable to ask for separate boxes. Before we got our checks, one woman went to see the manager about our poor service. The manager took 20% off each bill. When it came time to pay we were told we were a difficult group! At no time did anyone ever apologize to us for the extremely long wait for anything we ordered nor did they ever try to tell us why we even waited so long. I was told the manager on duty was Nancy. To think that 12 people can come in at 6:15 and not get their check until 9:05 for dinner only - no desert or coffee is completely unrealistic. I myself work in customer service and I have to say this restaurant needs to retrain their manager and server if they expect to stay in business. read more

I have been going to this GIordanos for many many years. I miss the original manager, that is when it seemed like family. Today I saw a young(ish) waitress with a bad attitude verbally attack another older waitress while I was waiting to pick up my order. I have never seen such disrespect for another human being and such a horrible attitude. If I had been the one receiving the bad atittude, I probably would have quit. I can promise one thing, if I ever go in there again and see this bad attitude, I will verbally let the manager know what a crappy waitress he employs. Better change your attitude missy, you may be out of a job soon! read more

So my boss took us out for lunch and we had 6 people. He ordered two pizza's. One sausage and a pepperoni. They took a little while, but when they brought out one pizza with both on it. I knew that she screwed up. When we called her back, she said that it was the kitchen's fault. And asked if we wanted the other one? Are you kidding me. No we were just joking. We came in here to watch t.v. The last time I was at a Geo's they forgot to put sauce the the pie. And then proceeded to bring out a bowl with sauce so we could dip. Again, are you kidding me? read more

Update: We have decided to give this location another try and we are very sorry we did. This location was a bit slow for a Saturday, and we ate later in the evening. We waited close to 25 minutes for refills. We tried to get the waiters attention but he kept running past us numerous times. It appears the table behind us were not pleased with their service either. Our fault for giving second chances. Also, I emailed the contact from my original review and heard nothing from her. read more

good but not great. I love pizza and you can not go wrong with this place but there are better options that I have found. I do dig the D-Rose marketing read more

Today, worst review possible. Willowbrook location. We ordered at 5pm, quote 1 hours 20 minutes til delivery. It's 7:22 now and Christa, worst manager sez she can't guarantee when delivery will be made. I've heard all sorts of excuses, many sorrys and while it took me 2 phone calls to find out where the promised meal is, I'm not sure when we'll actually get it. My Mom just got out of her nursing home today, so it's not like I can actually go out and get other food at this point. We were lied to, made excuses to and I find the management at fault here. Fire this Manager, Christa in Willowbrook. She is in over her head and extremely incompetent. I don't know what else to say. read more

The Giordano's website made ordering dinner via my phone almost too simple! Had delivery to the hotel, and it was in the time frame promised. The pizza is a delish take on the Chicago deep-dish, and Giordano's is always recommended by when asked about the best pizza. However...we got the calamari and more appetizer, and it was very meh. Overcooked squid, and the "others" where not good (fried lemon, fennel, and 2 green beans). I also let them know via the comments section that it was my birthday, and nothing. Shoot, even Dominos and Pizza Hut would leave a birthday greeting in the pizza box! Good pizza, easy ordering, not much else. read more

Let me start by saying that I used to really enjoy Giordanos however the last time that I really didn't enjoy my experience. First off the waitress got my friends drink order which was a Pepsi wrong. There was only two us so I'm not sure why that was so hard to remember especially when there was only 3 other tables. Also, the appetizers tasted bad. Almost as if they had been frozen beforehand. My ranch dipping sauce had a white film over it and the cup it was in had a residue on the sides as if it had been sitting around for some time. That alone was disgusting. And lastly the stuffed pizza was watery and my friend and I both felt sick afterwards and I had to flag down the waitress for a refill on my drink. I can understand now why there wasn't that many customers in there. read more

Best stuffed pizza in Chicago hands down. 2 pieces and I throw in the towel. The stuffed spinach or sausage is notable.

Went to the Willowbrook location on a Monday to celebrate a family member's birthday. The restaurant was still kind of empty at dinner time. The waitress was not friendly at all. She didn't even greet us, just started in with 'Would you like something to drink?'. Once our pizza arrived we were kind of disappointed. It was a large deep dish. Some of the pizza was cold, some portions were hot. Didn't seem that it was throughly heated. At the end of our meal the waitress handed us the check. No 'Thank You' or 'Have a Good Night'. A little more attention to customer service and food preparation please. read more

HORRIBLE SERVICE. I work for a company where we order often from this location and they always mess up the order. Today 4/7/16 I called to place an order of 2 pizza's and they asked me to hold 4 times over a period of 20 mins. I asked how much longer and the girl stated she has two others on hold and people to sit so I would have to keep holding, then put me on hold. After 20 mins of holding I decided to just get Falco's pizza which is down the block and has way better service. I only wanted to go to Giordano's because they owe a credit but this is ridiculous. read more

My heart wants to give them five stars, but my head will only let me give three. I really do like this place and I've been going there since I was a kid. I feel like the dining experience that they provide can be a little hit or miss though. The stuffed pizza is always great but sometimes the thin crust is lacking in quality. The service is generally very nice but can be incredibly slow sometimes. The menu offers a pretty good variety of Italian, American, and of course pizza. Giordano's in general has struggled financially and almost went under - I hope that this location stays open for a long time. read more

Came here for a late night dinner with my fiancé. Took forever for a server to even notice us. Water glasses were dirty and when telling the server they brought back the same cup just new water!! Server never even checked on us. Good took forever and we were the only ones in the restaurant. We will not be back!! Disappointed!! Don't come here find another restaurant to go to! Home run inn is right down the block and 100x better! read more

The service was great! and the stuff spinach pizza was delicious as always! we ordered our pizza before we got there and it was ready when we sat down. The staff was friendly and the atmosphere warm and charming. read more

Giordano's - lunch! - Pizza Near Me - Willowbrook, Illinois

I'm just gonna start off with the statement "I Love Giordano's! However the restaurant in Willowbrook IL manager Andrew is one of the rudest most arrogant managers I've ever had to deal with! First of all I live in Willowbrook so you would think delivering my pizza wouldn't be a problem right? Wrong!!! This manager had the nerve to call me back about 20 minutes after I had placed my order over the phone to say "you are gonna have to meet the driver in the lobby because the driver doesn't want to get in trouble with the Willowbrook police". He proceeds to tell me drivers are not allowed to park in front of building, they have to park in the parking lot. Aaawww so the delivery guys don't want to walk 20 extra feet??? I live on the 12th floor!!! What kind of delivery service asks this of customers??? I asked him why this is an issue all of a sudden being that I have ordered from them numerous times. He was very rude over the phone so I asked to speak to a manager and he very arrogantly says "Ummm I AM the manager!" Well I barked back asking him what kind of a manager talks to customers like that first of all and secondly I have probably over 800 people living in this condo facility. We have Grub Hub, Uber Eats and numerous restaurants delivering take out to us on a daily basis. Noooobody else has a problem except for ANDREW!!! He finally reluctantly sent my pizza to my condo however guess what? 3 of the 4 people who ate the pizza mysteriously got severely sick! I'm so angry I'm going to corporate with this issue. Go work somewhere else Andrew, your not welcome in friendly Willowbrook!!! read more

Great environment and friendly staff. It was a nice visit with my 8 party family. A good night to chill out with great food made it just right for a relaxing Saturday night. We appreciated the service. Definitely recommending to all those craving pizza in the willowbrook area. read more

First time at the Willowbrook Giordano's today and I have to say I will definitely be back. From the time we walked in there to the time we left it was excellent service read more

The food is delicious and served fresh. I always get excellent service by Heather. She is congenial and very attentive to the customer's needs. read more

I have lived in Chicago for most of my life and I will tell you this giordanos has the best deep dish pizza in chicago. Hands down. The meat lovers, bbq chicken, and spinach stuffed pizzas are unmatched anywhere and they have the stringiest cheese! Service is always good but pizzas take 45 min to make so I suggest calling in your order 45 min before you plan on being there so you don't have to wait. They will do it free of charge. read more

A trip to Chicago with my family prompted a delivery of the best deep dish pizza in Chi-town area. My son was in heaven. Hot fresh delivery, and an amazing pie. If you find yourself wanting good pizza there are very few places to get it like they do it in Chicago. And even fewer like Giordano's. Next time you head to the Windy City give it a go. You won't be disappointed, and you won't be hungry either. read more

Placed an order for delivery, deep dish with sausage. Me and my girlfriend started eating and she mentioned they forgot to add sausage. We continued to eat and guess what.. they didn't forget sausage, there was hardly any sausage on it! Stop skimping on the sausage. I just tried to place a new order today to give them the benefit of the doubt, and after trying to place the order they had to check to see if they delivery to me (which i let them know they already have before) and was left on HOLD for 15 MINUTES! AVOID AVOID AVOID THIS PLACE!! read more

Pizza was OK I'm sure it was Chicago's best at one point. I just this Chicago has much better options.

We visited Chicago for a wedding this weekend and we ate here twice! Different from what we are use to as pizza, if you are not from Chicago don't expect the pizza to come out as quick as you are use to. It took ours 35-45 mins to be at our table, but was delicious! And the best part was we were able to take our leftovers the next day on a plane back home! read more

This place is what it is. If you come for "stuffed" pizza, you're in the right spot. The service? Is outstanding! In my opinion. I was greeted with a great smile and a warm welcome from Nicole, who seated us at a booth, and we requested a booth. She departed the table with a nice farewell, to enjoy our meals. We were then greeted by Cindy. I believe she could work at any 5 star restaurant for her presence and attentiveness. She put in an order for us of the calamari, it's not the best we've had, but after a long day, it was nice to put in our stomachs. This restaurant doesn't claim to be anything but a family oriented restaurant that can feed you good food at a reasonable price. I also had the Greek salas. That was decent. We ordered a "stuffed" pizza with pepperoni and sausage, when it came out I believed the dough to be underdone, we sent it back for a little longer of a cook time. It had already taken 45 mins to be prepared and brought to us, as the menu displays clearly. When the pizza was returned to us, it was much better. It was my first experience with a stuffed pizza, and this restaurant. Once again, it is a pizza joint known for what they have, which is pizza that's good. I give the four stars for the amazing service we received by Cindy this evening. She was attentive, courteous, and professional. I would defiantly come back to this location to be served se good pizza by an amazing staff. Thank you Giordanos! For my first chicago pizza experience. read more

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Many great pizzas over the years but today (8/13/17) we got the worst pizza EVER. Cold and tasteless.

Clearly Chicago's best pizza place. So delicious. The staff is so polite and attentive. I will always recommend this place to friends and family. read more

I really like Giordano's, always have, always will. As the other reviewer mentioned, they do make other things besides pizza, however I would stick to the stuffed pizza, that is their specialty. My personal favorites are the stuffed spinach with tomatoes on top and the tropical delight (canadian bacon and pineapple). I recommend ordering the pizzas well-done, which makes the crust a bit more crispier. I will warn you, Giordano's is not for everyone. Most people I know either like Giordanos or hate it, If you don't like a really heavy pizza or pizzas with lots of sauce and cheese this isn't for you. read more

This place is great. We came to visit family and this is where they brought us to experience a true Chicago style pizza. It was a great experience. The crust was flaky and delicious. The pizza was juicy and made fresh to order. There are deep dish places in Cali but the don't touch Giordanos. I would for-surely go back!!! read more

We were staying in Countryside and kids wanted to try deep dish pizza so we chose this place per Yelp since it was the closest to our hotel. It was A-ok but certainly not the best in Chicago. The crust was not as tasteful as UNO in Downtown Chicago. Service was decent but it did take a long time to get our pizza. read more

As a former south sider, which definitely has the best pizza in the entire Chicago area, I struggle with finding great pizza in the Hinsdale area. Giordano's is the best solution if you're in the mood for a stuffed pizza. Try it with extra sauce. If you want a thin crust pizza, go to Roberto's in Elmhurst. There are really no other options. read more

Not the best Chicago pizza but very good pizza. If you get the deep dish to go/delivered get it uncut and cut it at home. Excellent house salad and delicious (very unique) calamari. Always good service and comfortable atmosphere. read more

I have order here many times and there are always a few things off about the experience. Small things that make a big impact: they don't cut the deep dish, they forget to include plates, the add mushrooms when I ask for no mushrooms. Tonight I ordered a bunch of pizza for a family function, unfortunately I didn't double check the order. Instead of deep dish, I was surprised to find thin crust when I opened the box. Wouldn't have been a big deal except I had a lot of mouths to feed and thin crust feeds less people than thick. I have never ordered thin crust ever, so I know u said thick. They remade our pizza but that was 45 mins later when everyone had time constraints. Then when we went to pick up the second round they seemed confused and said "oh oh yea, uh, it's going to be 15 more mins." Food lives up to the Giordano's tradition but unfortunately I will not be returning to this location read more

The pizza is great, but the service that I received today was not. I simply wanted to pick up a pizza that was already paid for, but the man at the front counter was taking forever. He kept taking phone calls and took the people that were in line behind me first!! He saw me standing there for about 10-15 minutes and did not even apologize after he helped me last. I am not satisfied with the customer service at this location. read more

This California girl LOVES it! Why don't we have anything like this on west coast, I'm not sure. The only downside is the amount it takes to make the pizza, but ce la vie! read more